These ppl do not ever, ever, EVER answer the ftiggin phone!! They are nice enough and mostly…read morehelpful when you get there but you have to drive there to get anyone to talk to you. The phone volume is turned low and they simply ignore it so it is left ringing and ringing. In response to my question about why they don't answer the phone, I was told by an employer there that they were "trying to get away from that". Like most businesses, I guess, the insatiable quest for ever higher corporate profits comes with a decline in customer service, and apparently that means they don't talk to customers unless you walk in. The other (south) McKinney location actually answers the phone and TALKS to customers, and they are very responsive to customers. Their service is so much better than this location and that's why I usually go there. They did not have a car this time so I went to the north location. I won't go here again. If the south one is not able to accommodate me in the future I'll go to Hertz instead. They answer the phone there too.

Had to rent a vehicle from them due to somebody smacking mine and it being in the body shop. Those…read moreboys don't beat around the bush and handle business to get you in and out as fast as possible. Great experience! Hope I never need a rental again but if I do I know where and who I'm going to see!

We have taken several cars to Sean. He is very upfront with the work he is going to do as well as…read morea timeline. If there are additional things he sees while working on your car he gives options for the repair. His work is very clean and he's been able to repair dents I thought might be too big. Highly recommend!

I highly recommend Divine Dents for your hail damage repair. I had no idea the extent of the damage…read moreand thought it would be a simple repair. Sean, was very professional and explained the process and ensured I would get the best possible outcome. It took longer than expected but it was worth it. My car looks brand new.

This was the absolute worst experience ever. They rented me a Jeep Compass that had been sprayed…read morewith some type of fragrance to mask the smoke smell. The chemical was so heavy that I had to ride off with the windows down but later realized it was their way of riding that smoke. When I called back to the office about a hour in a half of picking up the vehicle to let Kelly, Manager know the smell was giving me a headache and see if he switch me to another vehicle, he said, he would call me back that afternoon to switch vehicles; That never happened. I cut the rental short, from one week to one day. Kelly had the audacity to up charge me for the one day rental. Hands down the absolute worst customer service I've ever experienced with a rental car company. I should have checked the reviews first.

If I could give them 0 stars I would and will in the future. I'm a part of the president circle and…read morewas turned away for a reservation, even though I was able to check in for a vehicle and the money has been taken out of my credit card. At the counter, I showed proof of purchase and my check-in information. The gentleman told me that my check-in was not good and that he didn't have a vehicle available. He did not attempt to rectify the issue or help me out. He just gave me a pamphlet and told me to call Customer Service for them to cancel my rental. Very poor customer service if you ask me.

Great car great price easy transition from picking it up to dropping it off I recommend Avisread more

Bad experience and terrible customer service. I received a text from AVIS, two hours before I was…read morescheduled to pick up my rental, stating they ran out of vehicles; therefore, they had to cancel my reservation. Mind you, I had to provide my credit card information in order to make the reservation in the first place. AVIS then proceeded to charge my card with a "no cancel fee" after I cancelled my reservation. I have called their customer service line twice already, since early February, disputing this charge and they still have not refunded me.

BE AWARE! I recently rented a car from Enterprise and had a concerning experience upon returning…read morethe vehicle. When I brought the car back, the inspector didn't immediately look at it but instead went STRAIGHT back to the office to retrieve a reflection panel and magnifying glass. She then claimed there were hail damages, which were not visible to the naked eye. This inspection is totally a setup. As I didn't encounter hail throughout my rental and the car was in the garage most of the time. My guess is that the car had those minor dents before I picked it up, especially since I initially picked up the car in the dark. And of course, they were not using reflection panel and magnifying glass to examine the care when I picked it up. The process is like a SETUP, as the inspector's method seemed excessive for what are typically normal wear and tear issues not easily visible without special equipment. Overall, this experience left me feeling worried about this store and renting from Enterprise in the future. I hope this review helps others to be cautious about this store in their future rentals.

Professional and accommodating I will highly recommend this location. I Had an issue with my rental…read moreand staff was pleasant.

I don't know which location this van was rented from, but they about ran my wife, kids, and me off…read morethe road on July 2nd. They passed us on a shoulder driving easily over 90. Sorry it may impact your ratings, but please review the plate number on this date and don't let them rent from you anymore. They ran right through the red light after they passed us.

This place is absolutely horrible. I know there are not many options for local rentals, and not…read moregood that this is both Budget and Avis in a combined office, so two equally bad options. My experience was almost unbelievable. I made a reservation at The Colony Budget office through Expedia in the morning to pickup that afternoon. Shortly after I made the reservation, the office called me to let me know that even though I had a reservation, they had no cars and would not have a car for me that afternoon. I was not happy, but told them to cancel and went back to Expedia and made a reservation at the McKinney Budget office. Having been told by the other Budget office that they had no cars, I proactively called McKinney to make sure they would have a car for me. They said no problem will have a car for you. Problem solved, right? Wrong! Fast forward several hours to about 30 minutes before I was scheduled to pick up the car, the McKinney Budget office called to let me know they did not have any cars. I told them that I had called that morning to make sure they would have cars and was advised that they would. The agent who called said that if the phone rings more than twice then the line transfers to the central reservations and they have no idea if there are cars or not. I said the person answered on the first ring. I have been renting cars for 30 years and know if I'm talking to central reservations or someone at the local office and let her know that. She got a little snippy and let me know that regardless of who I talked to, they had no cars. She also said this happens all the time, every day and that she routinely has 10-15 angry customers for which there are reservations and no cars. She also said that since I made the reservation "last minute," that she had no obligation to get me a car. Evidently for Budget, reservations are actually just suggestions for the rental office to get you a car. Ridiculous! I will never use the McKinney Budget office, and unless there is no other option, I will choose any company other than Budget. I suggest you do the same.

I was without my own car for about a year. I found myself having to rent one frequently and I chose…read morethe location at 2775 S. Central merely for convenience. From my first rental to my last, I received nothing but the best service from all the team members. They came to know me by name as soon as I walked in the door . My daughter passed away in November and I was overwhelmed with the caring and compassion these folks showed me. Never had a single problem with a reservation or a vehicle! I mentioned a few times to them that I would soon be shopping for a car to buy. The manager ( I believe), put a call into Enterprise Sales in Plano and soon I was contacted by John. He immediately sent me the available cars in stock based on my choices of make , model , etc. John was very patient with me and soon I purchased a Camry from him . He made the process so easy and I drove my "new " car home within two hours. I am so pleased I made the choice to not only lease but to buy from Enterprise. Sharon Strickland

This location HAS to be top rated amongst other ones. Everyone is always friendly and helpful. None…read moreof the staff have attitudes. We worked primarily with Seth today and he was fantastic! The manager was onsite as well and looks like he demands top notch client service from his people. Highly recommend this place!

Went to see a cart that we thought would be perfect for us. After about 20 minutes the sales guy…read moresaid they must have sold it. There was one other that was different color than we wanted. We wanted to test drive it but it was way at the back of the lot trapped behind probably 20 other carts. The parking brake was broken and this was supposed to be a brand new unit.

I went to this place just to look in April 2024. I was looking for a small, inexpensive 2-seater. A…read morevery nice, no-pressure gentleman immediately showed me the cart I ended up purchasing without me looking elsewhere, because I had done enough research to know it was a very good buy. It was loaded with bells and whistles and came with an excellent warranty. They immediately sent a service technician to my house on 2 occasions to address adjustments that needed to be made. Couldn't be happier with this company or the cart I purchased.

3 months ago I hired Chris to repair my vehicle because the air conditioning was not cooling when…read moredriving at City speeds. He gave me a great quality repair for 1/3 the price I was being quoted at the popular name brand repair shops. Thanks chris! I will call you for all my automotive business!

I found Chris's Auto Repair on Yelp. Chris promptly responded to my request for assistance. He was…read moreable to diagnose our auto problem and fix the problem. Excellent customer service.

They did a fantastic job on my Mercedes which got hit with nearly $4k of damage from a recent hail…read morestorm. Jason and the team took the time to explain the process, what to expect, and even offered to help transport me after dropping off my car. They worked directly with the Insurance company on filing a supplement request when additional damage was found. They called me no less than 4x times giving me updates during the few days they had my vehicle. When my wife came home, she commented on how my car looked new again... enough said. Highly Recommended... just hope that they can get past the challenges with zoning and the HOA trying to push them out of their location.

These guys are quick and do great work!! Had my 2010 Mazda 3 repaired! They helped me work through…read moreall the insurance issues! And Chris was great and drove me from the rental car facility!