Everything went well. They are kind to my dog -he's never stressed when I come to pick him up. I…read moreappreciate that 100%

I have been taking my dogs here for years for grooming. They are very warm and friendly, and my…read moredogs are happy to go there. Great results. In addition, the area they provide for washing your dog by yourself is beautiful. It's spacious, clean and they provide everything you need, from shampoo to blow dryer.

I have been going to Andrea for over 15 years, and am on my 3rd dog with her. I am well past my…read moretime for leaving the review that Andrea deserves. Andrea is a phenomenal groomer who will not only groom your dog as asked, but treats your dog as if they were her own. Many times she has caught health issues that my vet couldn't find. There is never any judgment, just honest communication so you can address things if necessary. Down to the tiny bumps and lumps that most dog owners miss. If you have never groomed your dog yourself, you will never truly be able to understand the dedication, awareness and communication that is required to do this job. As someone who has attempted to groom my own dogs, the respect for Andrea is immense. If you love your dogs and consider them members of your family, Andrea is the groomer for you. There is personally not a single negative thing I could say about her (coming from a service based small business owner). Just book your appointment and you will see why she is the best in the area!

I've taken my dog to several groomers over the years, these guys are simply the best. She's a large…read moreall white shep/husky mix and she comes out snow blind white, smelling great and FULLY deshedded. The price is absolutely worth the quality. A while ago they had a malfunction with a dryer and it sprayed some graphite in her undercoat, wasn't visible till a couple days later and they rewashed free of charge with no hesitation. 10/10 all around.

We moved out of the area, but we still bring Fitz to Jennifer at Happy Dog Grooming Spa because…read moreshe's truly the best. Fitz absolutely loves her, and she takes such great care of him every single time. Jennifer also makes us feel valued as clients and always works to accommodate our schedule. She's worth the drive.

Jennifer is wonderful and patient. My dog is almost 17 and has been seeing her for two years. He…read morehas trouble seeing and has always been afraid of grooms - so the loss of vision has exacerbated his fear. Jennifer is so sweet with him and makes him look wonderful. I trust her completely!

Everything went well. From the "meet and greet" to the day we picked her up after being groomed…read more The groomer did a great job. It was our first visit, but definitely not our last.

I have 2 dogs that are always gorgeous after a day at the Grooming Lodge. They are well taken care…read moreof and happy to be there!

Located in a strip mall in a high traffic area with ample parking. The front employees were…read morestanding around chatting, which normally wouldn't bother me except I'd called to ask questions prior to the visit and no one bothered to answered the phone. The smell upon entering was not wet dog but more like sewage, very unpleasant, as I moved towards the wash stations the smell faded The wash station was dirty, hair still in the tub from the previous user Very watery shampoo (no labels to know what you're actually using) I suppose they dilute it so it lathers more quickly, but if I returned I'd bring my own. Water pressure is great, but water temperature never really got warm. The towels are quite raggedy & not absorbent. The blow dry was miserable between all the fur on the unswept floor blowing around, & not having a place to put my pet while drying. $24/per hour is increased from the $20 I was told by another customer but again I tried to call to inquire on pricing & products and got no answer.

My first time at Dirty Dog today with my yellow lab, Daisy…read more We did the self-wash which was $20. They give you a little shower with hose, a blow dryer, shampoo, conditioner, brushes, a towel, and a few treats. For $20 this was perfect. I wish I had taken some pictures, because it was the perfect setup! I walked in without an appointment and got right in. I was in and out in less than 15 minutes. The girls working at DD were friendly and helpful. I'll be back. Highly recommended!

Made my happy happy and also looking super cute. But my favorite part is walking in and seeing a…read moresmile on his face. I love my happy boy and I am happy to find a place that treats him with love and care while grooming gets done as he is usually a baby about it

We love Elizabeth! She always does a great job grooming my Shih Tzu and always finishes in a timely…read moremanner. She was our groomer from 2013-2016 and was always super professional and very friendly. Unfortunately we have moved and the drive is a bit far, but she will always be our favorite groomer! Editing to add: Ivy always came home with a super cute themed bandana!

I have been getting my dogs groomed by the owner since she was at petco my dogs absolute love her…read morewhen she pulls up to our home I open the door and they run to her. She is so good with them and does her job very well

Margaret, owner and groomer for the Pooche Caboose is the very best…read more She has groomed several of my dogs over the years, and has done an A+ job. Always getting them in for their hair cuts , especially during the busy holiday season. The dogs love her, and she is not only a talented groomer but a wonderful person to deal with. She's the best! Barb F.

Waggles staff and owner are all amazing , caring and know each dogs likes and dislikes too !!!…read more They are one of only Pet Resorts that would accept my rescue pitty. I had training and she now goes th their enrichment center for more specialized needs and training . My Bella loves going 4 days week . Angel , Kiera, Cynthia , Abby , Crystal , Stephanie and all are wonderful!!!

It gives me no pleasure to write this, but unfortunately this is a horrible company run by…read morehorrible, greedy people. We took our dog here for training, doggy daycare two days a week and boarding when we were out of town. It cost us thousands of dollars. Our pup successfully learned to sit and stay and lay down and all the other things you expect a dog to know. He will do pretty much anything for a treat. Everything was fine for several months. The feedback we received about our admittedly rambunctious dog was routinely positive. They regularly sent pictures and videos of him playing and having fun. Then some of the good, experienced staff left. In hindsight this should have been a big red flag for us. Apparently, most of the new and remaining staff doesn't know how to deal with animals. Suddenly, our dog, which they trained, was not well behaved enough for them. A few days later they called to say he is no longer welcome here. No conversation. No discussion of more training, if that was their actual concern. Nothing constructive to offer at all. They didn't even have the balls to do it in person. Don't waste your time! All they want is your money. They don't give a damn about your pets!

On November 2, I brought my 10-pound mini poodle, Phoenix, to a grooming appointment at Wheeling…read moreDog Spa (737 W. Dundee Rd, Wheeling IL 60090). I was excited to try a new facility, but unfortunately, the experience resulted in a distressing incident that has had lasting effects on both Phoenix and my family. When I arrived, I noticed another dog was still being groomed, which surprised me since I had understood the spa operated on a one-dog-at-a-time policy. (On their website, it states, "We follow the principle of grooming one pet at a time to minimize the stress dogs experience from a long wait time in crates.") The owner, Jane, provided me with paperwork to complete. During this time, I observed that she stepped away from the dog she was grooming, and I did not see another staff member present, which made me uneasy. After completing the paperwork, I returned to my car and saw Phoenix standing near the front door behind a small gate. Seeing him there alone concerned me, as it appeared that anyone passing by could potentially enter the store and access him. Wanting to ensure his safety, I remained in my car to keep an eye on him. Some time later, another customer arrived to pick up her dog. I saw her interacting with Phoenix through the door, and then, to my shock, the door opened, and Phoenix got out. We immediately ran after him, but given the location near Dundee Road, where traffic moves at high speeds, I was extremely fearful for his safety. After about 20 minutes of searching, I received a notification that Phoenix's microchip had been scanned--he had been taken by a good Samaritan to the Veterinary Emergency Group (VEG) in Buffalo Grove after being hit by a pickup truck. When I arrived at the hospital, I was devastated. The veterinarians were uncertain whether Phoenix would survive. He suffered a traumatic brain injury, pneumothorax (collapsed lung), and miosis with scleral hemorrhage (eye trauma). My husband and I stayed with him overnight, hoping and praying for his recovery. Now, more than four months later, Phoenix is not the same. He has become significantly more timid, shakes in the car (something he never did before), and exhibits anxiety in new places. Despite extensive training before the accident, his responsiveness has changed. This event has had a lasting emotional and physical impact on both Phoenix and our family. I personally believe this situation could have been prevented with additional precautions. If the spa has a policy of grooming one dog at a time, it would have been helpful for that policy to be clearly followed. The small gate at the entrance did not appear to be a sufficient barrier to prevent a small dog from escaping. Additionally, I believe steps such as ensuring dogs are kept further from the front entrance or keeping the door locked when pets are inside could improve safety. This experience has deeply affected me. My husband and I had to take time off work to care for Phoenix, and I had to rearrange multiple work commitments. More than anything, I now struggle with trusting anyone to care for my dog. While I am incredibly grateful that Phoenix survived, this incident has had lasting emotional effects on our family, and I sincerely hope that safety measures will be reviewed to prevent similar occurrences in the future.

Establishment did not put a dog behind gate and dog got out when customer opened front door. Dog…read morewas injured in a accident. Owner didn't take responsibility for proper care of animal.