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    5.0 (1 review)

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    13 years ago

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    Desert Rent-A-Car & Auto Sales

    Desert Rent-A-Car & Auto Sales

    3.8(42 reviews)
    2.0 mi

    If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

    We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.

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    Desert Rent-A-Car & Auto Sales
    Desert Rent-A-Car & Auto Sales - Joshua Tree off roading

    Joshua Tree off roading

    Desert Rent-A-Car & Auto Sales - Selling  quality used cars and trucks

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    Selling quality used cars and trucks

    ACE Rent A Car - Fun Rental car :)

    ACE Rent A Car

    3.4(49 reviews)
    1.2 mi

    Easy pick up and drop off…read more When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings.

    If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

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    ACE Rent A Car
    ACE Rent A Car
    ACE Rent A Car - Black drop top Convertible BMW we rented for our trip :)

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    Black drop top Convertible BMW we rented for our trip :)

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.9(98 reviews)
    0.9 mi

    I rented a car at Palm Springs International Airport on January 2, 2026. I returned that same car…read moreto Palm Springs Airport on January 12, 2026. I was given a final bill and paid it on the spot. So far, so good. When I got home and checked my VISA bill, I saw Enterprise had charged me an additional $457.72 for dropping off my car at the Santa Barbara Airport on January 4th @ 7:59 pm... two days into our 10-day vacation in Palm Springs. Further, their records show I re-rented the exact same car back at the Palm Springs airport...at the exact same time and date, January 4th @ 7:59 pm. The problem being I never dropped off the car in Santa Barbara. Hell, I've never even been to Santa Barbara. Enterprise's own records have me at two different places at once, 217 miles apart, Santa Barbara to drop off the car and Palm Springs to pick up the same car. They never emailed me a bill. They just charged my VISA card with no notification to me.... whereas all other reservations and charges are always emailed to me. So far, not so good. In the past 3 weeks, I've talked to five different Enterprise customer service representatives. All have said a manager will contact me from Palm Springs Airport. Never happened. I then filled out and sent in two different customer complaint forms from their webpage. I even "chatted" with a customer service representative. All are unerringly polite. However, three weeks later Enterprise still has my $457.72 and is still bouncing me to the "manager" at the Palm Springs Airport.... whose phone number is nowhere to be found and who is, I imagine, relaxing, cocktail in hand, at a beach front condominium in Santa Barbara.

    We absolutely love Enterprise Rent A Car! Been renting cars there for years. Awesome prices and…read moregreat customer service provided. I highly recommend this place

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Go Rentals - carrental - Updated June 2026

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