"Safelite Repair, Safelite Replace", was the jingle that popped into my head when a pebble rocketed…read moreoff of the back tire of the car in front of us and chipped our windshield. The damage was minuscule, with a few teeny cracks, but enough where repairs were necessary. In comes Safelite AutoGlass. After confirming with our insurance that we were fully covered, they advised we had the option to go directly to Safelite's office or have a mobile unit come directly to us. I took the earliest availability which brought me to their facility. The process was an easy one. I entered at 8:50a.m. receiving pleasant greetings from the staff for my 9:00a.m. appointment. There's a decent sized, visibly clean waiting area but I chose to walk around outside as the weather was beautiful. The wait was short as I was back in my car by 9:30a.m. with a fully repaired windshield with no signs of damage. The service tech who assisted me, Alan, was a pro. He explained that there's a 15% chance of the crack not adhering to the repair, but based on Alan's exceptional work it's clear we fall in the 85th percentile. Safelite AutoGlass and their staff clearly lived up to their jingle.

Stay as far away as possible, unless you like to deal with a company with non communication skills,…read morethey are late completing on the scheduled time, NO ONE picks up the phone. Installed Aftermarket glass which malfunctioned the cars computer system. Need to replace the newly installed aftermarket windshield and made us wait more then two weeks for a factory glass. second replacement scheduled for 9AM this morning we arrived to pick up at 130PM and still not finished, and said when we finish it will be ready. HORRIBLE.

I had a great experience working with Jon from Safe Auto Glass when replacing my windshield. From…read morethe start, communication was clear, prompt, and professional, which made the whole process stress-free. What really stood out was how smoothly everything went between his company and my insurance (Progressive)--such a huge relief. Jon was also incredibly understanding and flexible, especially with the possibility of rain and my limited garage space. He was willing to work with me to make sure everything still got done without any issues. Just to be clear, I worked directly with Jon at 877-215-7735 (BEWARE, DO NOT confuse this with another company with the same name!!!!). Thanks again, Jon, for being so kind and helping me out of a tough situation!

I had an appointment from 9-11 am. No one came. Around 11:30 they call me to tell me they are 30…read moremins away. I asked them why didn't they communicate as I have other obligations. I made sure to be home at the time being that I was coming from work and I sat in my car for 2 hours waiting for them and they never showed. 12:30 they still didn't come they are calling me trying to confirm my address when that information was communicated the day prior. After so much delay making me late to other obligations I asked them to cancel as they had no regards to my time and no accountability. Things happen, delays happen but you have to communicate. They offered me a $25 discount which I thought was a slap in the face. I was about to spend $600. I told them to forget it, I was going to do business with them because I was referred to them but the experience was so bitter that I'd rather spend my money elsewhere. A lady calls me back asking me if I'm sure I want to cancel I said yes because they don't respect me nor my time. I informed her I will fix my window elsewhere. She refused to take accountability then tells me "f you b*tch". I hung up. I never rose my voice at her, I never cursed at her. It's pretty bold for them to call me to curse me out when they messed my whole day up due to their lack of professionalism.

Ian is very knowledgeable about auto glass and the fact that he fully explains everything is…read moreeducationally refreshing. I had a crack that happened and spread Saturday afternoon and by Sunday it was fixed very well by Ian. He told me that due to the climate and moisture it wouldn't be a perfect job and that makes sense as it was snowing with cold temps. He was very responsive via phone and on a Sunday helped to schedule me in and have it taken care of. I had most places that would push me out a couple of days and maybe have me get a new windshield. The crack was bullseye crack a little smaller than a dime and spread about 8 inches. The quoted price was very fair and much less than the big shops. All in all I have a new expert for any auto glass issues. Gotta love Yelp! P.S. to the one person, Vic R. who gave him one star, that review should be removed as it's not right just because Ian told him the truth. Come on Yelp!

Ian is super nice, honest and professional. He did a terrific fix of my windshield crack -- it's…read moreamazing that I really can't see any blemish after his work. Highly recommend!

This place had the glass I needed in stock, which helped me get the repair completed without having…read moreto wait. However, the overall experience was more time-consuming than expected. I had to travel to their location and then wait while other vehicles were being repaired before my repair could be completed. The installation itself was decent, but I was disappointed with the cleanup. There was still broken glass left behind, which should have been addressed before the vehicle was returned. I was also surprised to learn that they do not accept card payments. Since this was not communicated in advance, I had to walk and find an ATM to pay.

Yes, I agree with the other reviews quick and easy, right, and I will even admit they saved me…read moreabout 300$, but upon changing my windshield they broke my rear view mirror which cost about 100$ and the side pillar molding next to the windshield and which is about 300$ for the pair so all in all yea they changed my windshield pretty fast.

I can't say enough good things about this business. Chris came out, was super nice and…read moreprofessional, did great work at a fair price. 30 min after he left, I noticed my hood wasn't and wouldn't shut all the way. I wasn't sure if it was something he did, so i called him. He met me at a Wawa on my route, discovered that it was just some rust that had built up on the hood clasp (not his fault at all), fixed it for me and wouldn't take any money for it. Stand-up guy. Infinite stars!

Great job! Great personality and friendly, while respectful. He arrived on time and off to work he…read morewent. Replaced the rear door window and left everything spotless. He completed the job earlier that I had expected. Very good job at a reasonable price. Thank you.

Honest, quick and lifetime gaurantee for service. Highly recommend Sergio's work, he came out same…read moreday & repaired my car window after a break in and didnt over charge me like the other highly rated businesses quoted. Glad I found him. Happy Yelping!

Superb service and quick. They told me 40 Min and it only took 15 min. And they come to your home,…read moreif you want. They take cash App , Zelle and other forms.

Very easy and quick experience. Installer came within the time range as specified, windshield was…read moreinstalled within 30 minutes. He was very professional and efficient. They also come to you, which is very convenient. Price was also the most reasonable out of all the businesses I contacted, just be aware that the quote may not include the tax, so be sure to clarify that.

Very pleasant experience…read more Installers called me prior to the appointment time and showed up on time. Two installers finished the job in about 30 min. Cost is far less than Safelite and I didn't have to travel to them.