Good customer service from beginning to end. Friendly environment. Omar C. was very helpful…read morethroughout the process explaining the details about the car and what was needed to be fixed.

I had an absolutely incredible experience purchasing my 2023 Mazda CX-30 Premium from Honda of Van…read moreNuys, and I want to specifically recognize Joyce in sales and Carl in finance because they both went above and beyond. Joyce was truly AMAZING. She was incredibly responsive, knowledgeable, and supportive throughout the entire process. From the very beginning she made everything feel easy, transparent, and stress-free. She answered all of my questions quickly and made sure I felt comfortable with every step of the purchase. This was honestly one of the smoothest and most enjoyable car buying experiences I've ever had, and that's entirely thanks to Joyce. Carl in finance was just as fantastic. He was extremely informative, patient, and took the time to clearly explain all of the paperwork and options so I felt completely confident and comfortable with everything. The finance process can sometimes feel overwhelming, but Carl made it straightforward, transparent, and actually enjoyable. I also want to mention Greg, who was very kind and welcoming as well. The entire team at Honda of Van Nuys made the experience feel professional, honest, and genuinely customer-focused. This was actually my first time ever coming out to Van Nuys, I drove all the way from Irvine to purchase the car the same day, and it was absolutely worth the trip. Joyce and Carl made the entire experience exceptional. If you're shopping for a car, I highly recommend asking for Joyce in sales and Carl in finance. They are both outstanding and truly made this a 5-star experience. Huge thank you to the team at Honda of Van Nuys for such a wonderful car buying experience!

Had a phenomenal experience here. My wife was recently rear ended on her way to work one morning,…read moreand being that her car was model year 2008 with 240k miles, our insurance ended up totaling it out after we got the estimate for repairs. So we started car shopping for a new (used - new to us) vehicle to be her daily driver & work commute vehicle. I did a lot of research, and we found a 2014 BMW x3 with low miles & in great condition at the CDJR used car dealer on Van Nuys Blvd. (Note, this is not the CDJR new car dealership that's a little farther north on Van Nuys Blvd. Part of the same family of dealers, but this review is for their used car lot a farther south on Van Nuys Blvd.) My wife and I showed up there at 7pm, after a day of driving to dealerships all over and test driving vehicles, and found the sales associates at this lot to be a breath of fresh air. We dealt directly with Moises, and he was helpful, friendly, knowledgeable about the car we were there to see, and just overall seemed like a good guy. We text drove the BMW x3, liked it (my wife loved it), but we couldn't purchase at that moment because we were still waiting for the insurance payout on the totaled vehicle. We didn't want to lose the BMW to another buyer, so we put a $1,000 deposit down on my debit card, the following day.....although in retrospect we should have done it that same night, I just couldn't pull the trigger on the deposit, but after driving home, my wife and I talked about our positive experience at this dealer, and our really positive experience with Moises, and we decided that was the right vehicle (so I went back the next day & put the deposit down.) Ultimately we ended up not purchasing the vehicle because our insurance gave us an owner retained settlement offer a couple days later, and my wife and I decided to go with that option, so I returned to Keyes CDJR used cars, and had to ask for a refund of the deposit. I explained the situation to a manager, and he was extremely understanding & professional about the whole situation......the refund was issued, I got a receipt and I was in & out in about 30 minutes. A couple days later the refund showed up on my debit card, exactly as it should. Overall, it was an extremely positive used car buying experience (even though we didn't end up buying the car), and didn't have any of the weird salesman, sleazy tactics that most people associate with used car dealers. If & when the time comes that we're ready to buy a used car, this dealership will absolutely be our first stop! A+ to these guys, and their professional manners/etiquette!

I do not recommend coming here to buy a new car if you want a good, honest deal…read more I recently leased a new vehicle from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair -- but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off -- not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish -- no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back -- silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process -- but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me -- I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here -- and I'd definitely get quotes elsewhere first. All of this was reflected in the survey w/ Stellantis. Mandeep input my email address incorrectly but I got it... tsk tsk. And to the management team, you have my number if you need to reach me. Don't put some canned response.

We get regular maintenance on our 2016 Malibu from Van Nuys Chevrolet. Our service representative…read moreis Gurgen Melkonyan. He is friendly, efficient, professional, & gives us his dealer discounts that we get in the mail. Chevrolet Van Nuys is superior overall in comparison to the horrible experience in early 2025 that we received from Culver City Chevrolet. We went to them because our car started shaking & made a loud noise near their service center. They said they had to fix our Malibu's sway bar, but it took several days because the part wasn't in & because the problem wasn't fixed. I still don't know why it wasn't covered in our extended warranty. It cost $3,000! Go to Van Nuys Chevrolet for your peace of mind.

DO NOT TRUST THEM!…read more I purchased my car from them used in October last year, and also purchased a service contract. The finance manager who handled it (Brandon) lied straight to my face when I asked if it could be used at ANY Chevy dealership. Late last year I needed a sensor replaced, and took it to my local dealership. They made me call back and forth between them and the service contract company for hours before agreeing to release the contract so I could have it serviced somewhere other than Van Nuys. I thought that was the end of it. Nope. Today I went back to my local dealership to get another sensor replaced, and wouldn't you know it? The contract needed to be released again by Van Nuys despite them saying they had permanently released it. I waited for FIVE hours for them, no release. My entire day wasted for something that should have taken half an hour. They lied to me when I purchased the car, they lied to me when I tried to deal with this contract bull last year, and they lied to me today when they said they couldn't release it permanently to my local dealership because they're greedy POSs. I will NEVER recommend this dealership to anyone again, and I will make sure everyone I know learns about how shady they are. The only person who wasn't a liar was Filipe, the sales guy who I dealt with originally. I ended up going back to them to get my service contract cancelled and refunded.

Recently got a K5 GT from Van nuys Kia. I have to say thank you to Farid, Jacob, Angel and finance…read moremanager Russell. Everyone took great care of me. I get that it's difficult going to a dealership nowadays but if i were to get another Kia, i would come right back here without question. I didn't like the dealer add ons but they did manage to get me the payments i wanted, the rate was way better than i got from chase. Angel was my sales guy. Very rare nowadays but he's authentic and i'm glad my appointment was with him. He took care of me and showed me the vehicle i wanted. We took a test drive and that was it, i knew i wanted her. He worked with the finance people and managed to get me my rate. Took care of the vehicle before i picked it up and showed me around the functions. Overall, look for Angel, he's a honest good guy. Farid is the manager that approached me while waiting and offered me a drink and was nice enough to chat with me while my paperwork was being written up. Congratulated me in the end and also said goodbye which i appreciated. Jacob, reached out to me on the phone in the morning concerning my appointment with Angel and i appreciated him for that. Made my appointment seemless. Finally Russell. Just all around great finance manager. Got my rate and then made it way lower while i was able to get additional packages. So that was really cool. I didn't want the packages but if the terms were the same but the rate and payment went down, then i'm all for it. Thank you for taking great care of me Russell. Hopefully i got his name right. Overall, it was a great experience, my only complaints are dealer add ons and i wish i got the exact car i wanted with the additional GT1 package but it was sold and i got the 2nd best. Also the music in the showroom doesnt help but aside from that. I'd come back.

Had an unpleasant experience there; just wanted to look at the cars and told the salesperson I was…read morejust looking. I asked if I could have some water and he never came back. He left me standing in the lobby. Had to ask several people for just some water. Finally, a nice man who works in a completely different department, walked around and showed me the different models of cars. And then I met another manager, who was also very kind, named Farid who spent time talking with me. The kid who was supposed to do a test drive a car with me said maybe I should find somebody else to help me. Never been treated like this in a dealership before. I said never mind and left. The place didn't feel that clean either; lots of little trash on the floor. Not a good experience

Just wanted to give a shoutout to Alison at Driveway's Auto!…read more My lease was ending, and I needed a new vehicle quickly. Alison made the entire process easy, stress-free, and seamless from start to finish. She found me a great car and had everything wrapped up within a day, which was amazing. If you've ever considered using an auto broker, I highly recommend her. She works hard to get the best deal possible, and the best part is you don't pay the broker directly, they're compensated by the dealership. I would absolutely use her again and highly recommend her services!

Abbe and DriveWise came to the rescue! incredible people work there and I highly highly recommend…read morethem when you are getting your next car. Just awesome!!!

I really loved how Ray and Christian helped me out today I didn't think I was going to leave with a…read morebrand new car! I really recommend going to them for them !!

My experience buying a used car at this location was okay . Of course the agents wanted me to pay a…read morelot for the car . So it was a back and forth transaction even that I have excellent credit . The good experience I had here was talking to LUKE ( the skywalker lol ) He was very friendly and his costumer skills are on point . Next time I buy another car here I'll ask him to sell me the car

Great staff, excellent service. Knowledgeable in all retrospect in exotic cars. First class team!…read more Seumas.

number one Porsche Ferrari service ! Kenny is awesome I got introduced to this place by my cousin…read more Took my 2003 911 Porsche nunber one place in the San Fernando Valley for Porsche and Ferrari service. thank you Kenny and Ray From Robert Khalili

They are very fair, honest and accommodating! Highly recommend coming to this dealershipread more

My experience at Loyal Signature Motors was incredibly disappointing. I had an appointment to look…read moreat a 2017 Volvo XC90 T8 Plug-in Hybrid, but when I arrived, the salesperson wasn't prepared for my visit despite receiving a text confirming my appointment. From the beginning, his attitude was rude, dismissive, and condescending. When I mentioned that I had previously asked about the warranty coverage on the vehicle, instead of simply answering my question, he responded, "What kind? There's a lot." I explained that I was asking whether there was bumper-to-bumper coverage, but he acted as though my question was unreasonable. I'm currently shopping several Volvos, so I didn't immediately remember which one I had inquired about. Rather than helping me figure it out, he snapped, "Which one? I have a lot." It felt like every question I asked was met with irritation instead of customer service. The worst part came when we discussed the vehicle itself. He repeatedly told me, "Let me educate you," while providing information that was simply false. He insisted that the Volvo XC90 T8 was not a plug in- electric/gas vehicle and proceeded to explain how a regular gas hybrid works. When I asked why the vehicle has a charging port and what the electric-only driving range was, he claimed it was basically "just the way cars were built that year" and that it was "the style." That explanation is completely inaccurate. The XC90 T8 is a plug-in hybrid with a rechargeable high-voltage battery that can drive on electric power before the gasoline engine is needed. Ironically, during my test drive I found the Plug-in Hybrid driving modes myself, confirming the vehicle absolutely does have an electric driving function. I don't expect every salesperson to know every technical detail about every vehicle, but I do expect honesty, professionalism, and respect. If someone doesn't know the answer, they can simply say so or look it up. Instead, I was talked down to, given incorrect information, and treated as though I didn't know what I was talking about. Buying a car is a major purchase, and customers deserve to be treated with respect--not condescension. As a Black and Asian woman, I also left feeling that I was treated differently than I should have been. I can't say for certain what motivated his behavior, but the dismissive tone, condescending comments, and overall treatment made me feel singled out and raised concerns that race may have played a role in how I was treated. Regardless of the reason, no customer should leave feeling disrespected or unwelcome. Based on my experience, I cannot recommend this dealership.

great experience on the service dept. Jesus Gonzalez the service manager is a great guy I highly…read morerecommend him when you go to the service dept. at Keyes Toyota of van Nuys.

I rarely leave reviews but I am writing to say two things…read more 1. This location is first class. Great vibe and everything you need. Just extremely comfortable and flagship. 2. Cannot express how much I liked product specialist Jaime Lopez. Ask for him at the desk. He's that rare example of non-sales and just super helpful. I was actually stuck on finding a car and I'm going for the Grand Highlander in part because of his guidance in finding the right car for me.

5 Stars - A Rare and Honest Experience in the Used Car World…read more I want to share an incredible and rare experience we had with All In Auto Group in Van Nuys, and specifically with Michael Khlaif, the owner, who went above and beyond to take care of us in a way that you just don't see anymore in the used car world. From the moment we arrived, we were treated with professionalism, kindness, and care by Michael and his team -- Alberto and William -- who all worked together seamlessly. I had already researched the car I wanted -- a 2016 Jeep Patriot -- and we completed the purchase on March 28, 2025. Just five days later, during a late-night medical emergency with my husband, the Jeep suddenly broke down while I was trying to drive him to the ER at UCLA. We were shaken, overwhelmed, and uncertain what would happen next. What could have been a nightmare became a story of rare integrity and genuine customer care. First thing the next morning, Michael had the Jeep towed from our home, fully diagnosed, and repaired -- at no cost to us. Although the vehicle was sold "as-is," he stood behind the sale with honesty and follow-through. He kept us informed through every step and made sure it was road-ready again, and even had extra keys made for us at no charge, which was an unexpected but deeply appreciated gesture. This is the kind of business that restores your faith in people. They didn't have to do any of this -- yet they chose to do the right thing. If you're looking for a used car and want to work with a team that truly values their customers, I wholeheartedly recommend Michael, Alberto, William, and the entire staff at All In Auto Group - Van Nuys. Their integrity, empathy, and service are unmatched. Thank you, Michael. You didn't just sell us a car -- you showed us what standing by your word really means. - Mary Lou Sandler Owner, 3 cubed studios, LLC

Total scam of a used car dealership. Dishonest and can't be trusted on any condition of their cars…read more All they sell are lemons. Please be careful they take advantage of unaware elderly! Sold my dad a car that was is "perfect" condition- new tires, battery, etc. Battery died 3 days later, gas cap was literally glued on, tire pressure low. Buyer beware and avoid this scam of a junk dealersh