Tiko very good guy and salesman. He will do everything to help you. Unforunately his manager Tim came in acting tough and ruin the experience. I recommend Tiko 1000% read more

I originally left a 5-star review after leasing my RZ from Keyes in 2024. But I'm changing it to 2 stars because unfortunately my experience was so different as a returning customer. First, If you're trading in a vehicle, PLEASE get outside offers before giving your car to Keyes. They offered me only about $800 in positive equity for my low-mileage RZ and repeatedly told us I was lucky to even have that because EVs depreciate so badly and often go "upside down." A few days later, I sold the exact same car and received over $5,000 in positive equity. The primary reason we walked out was the treatment we received from the sales manager, Jimmy Amour. Roman Syed, our salesman, had been cordial, but Jimmy was arrogant, abrupt, unfriendly, and seemed irritated that we were continuing to negotiate a deal AT a dealership. He repeatedly emphasized that their $5,000 discount was an exceptional deal nobody else would give me, used language about Roman being "like family" and therefore us being family, and then pressured us by saying the offer was only good that night and essentially that if we didn't want it, we could walk. So I walked and it was the best financial decision. Within days, Lexus of Glendale treated my family and me with patience and respect and gave me nearly $8,000 off a higher-MSRP RX 350h Premium+. They also gave me the miles and the down payment I wanted. Both factors that Keyes refused to compromise on. Combined with selling my RZ separately, walking away from Keyes saved me thousands while getting me exactly the vehicle I wanted. What disappoints me most is that I was a returning Keyes customer. I came back because my first experience had been positive. I don't expect a dealership to accept every number I ask for, but I do expect respectful treatment and straightforward information rather than being told an offer is essentially unbeatable when it clearly isn't. Shop around, leverage your offers, and don't be afraid to walk away. I'm very glad I did. read more

Good news: I received a response from Keyes Lexus of Van Nuys. Bad news: It did nothing to address my concerns and is in fact the same canned response he gives to all negative reviews. I subsequently paid $280.00 for new floor mats and unfortunately I need to buy four instead of just the one that is in terrible shape. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Buyer beware: I found $6,495 in products on my loan that I never agreed to, and no one told me. I bought a car from Keyes Lexus, and my experience is a good example of what's wrong with the traditional dealership model. After the deal closed, I never got my finalized paperwork. I was told it would come once the bank opened Monday. It didn't, and I had to chase it down myself. When I finally read through the documents, I found $6,495 in extended warranty (VSA) and prepaid maintenance (PPM) added to my loan that I never agreed to. My sales rep Ronnie and finance manager Shayan had only mentioned a few complimentary oil changes, not a $6,500 package. If I hadn't caught it myself, I'd have paid for it for the life of the loan. To their credit, they did process the cancellation once I flagged it. But it took repeated follow-up on my end, and I never received an apology or any gesture of good faith to make things right. Nobody proactively reached out. This is exactly why buyers are moving toward more transparent models like Delivrd. Read every line before you sign. read more

I couldn't be happier with my experience at Keys Lexus. Moe and Jimmy went above and beyond to make the entire process easy and enjoyable. They were friendly, knowledgeable, and genuinely cared about helping me find the right vehicle instead of just making a sale. I ended up with a 2024 Lexus NX in great condition, and I absolutely love it. Everything was straightforward, transparent, and stress-free. If you're in the market for a Lexus, I highly recommend asking for Moe. He truly provides outstanding customer service. Thank you both for making this such a great experience! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

This place is a bait and switch operation. I tried to inquire about a Lexus NX 350 that they had online for SALE...turns out it's only for lease. When I tried to question it, I got ghosted. I see why they have sooooooo many negative reviews. No wonder this dealership is in Van Nuys!! Check out the hidden reviews & don't waste your time. Go to Valencia or Glendale if you want top notch service and upfront inventory and not hocus pocus shenanigans! read more

you still have not answered my questions or provided the documents I requested. I believe I was misled regarding the vehicle's advertised price, and I am still waiting for an explanation and supporting documentation. I will be coming to your dealership to request answers in person. I will also continue pursuing this matter with the appropriate authorities until it is resolved. Here is another piece of evidence that the car was listed for $56,264, but I was charged a higher selling price $66,934 read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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My recent attempt at booking a service here just reminded me why I hate dealerships and avoid them at all costs after I buy a car. I brought my car here for service after a terrible experience with Glendale Lexus during purchase, seeing some below posts, Lexus dealers have a pattern of not listening to customers and messing with peoples finances. Brought my car here for a covered service, it was ok. Basic, didn't even bother to lock the floor mats back in place when finished. I would never pay out of pocket for a service here at dealership prices. Soooo, my car is in need of its 20,000 mile service. I made the mistake of checking the website and booking through it, ONLY because it said I had it covered. (Pics below). It didn't feel right since we didn't purchase extended coverage. I called and was correct, no coverage. Obviously I cancelled this. Seems like some kind of bait and switch. Never even going to look at their website again. Be careful, check everything, take screenshots and call if you decide to use them. read more

Keyes Lexus - Service shows as covered - Car Dealers Near Me - Van Nuys, California

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KEYES Lexus Van Nuys is one of the best Lexus Dealerships in California, clean and the staff is very friendly. Of course the Internet Sales Manager Ruman is one of the best, very kind, sweet and easy to talk to so if you need a new car or used car, just contact him and he will definitely do everything to get you your dream car in a smooth conversation. Good luck & OUTSTANDING JOB RUMAN, the best of the best. read more

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We were looking for a red 2024 Chevy Tahoe with a bench seat in the second row. We found it on-line at Keyes Lexus in Van Nuys. We met Ruman, the on-line sales representative, at the dealership who showed us the vehicle. We took it for a test drive and decided we wanted to buy it but didn't have the time to spend five hours going through the sales process. Between Ruman, Jimmy, and Michael, we were able to complete the process in about two hours. This was probably the best experience we've ever had purchasing a vehicle. Thank you all! read more

Keyes Lexus - Linda & Rick, proud new owners of this 2024 Chevy Tahoe from Keyes Lexus in Van Nuys, CA. - Car Dealers Near Me - Van Nuys, California

My experience with Keyes Lexus has been extremely disappointing. I leased a brand new Lexus here and the salesperson, Ruman, was very proud of how many cars he sells and even showed off the Rolexes he had earned...good for him! Apparently, selling the car is where the customer service ends. Six months into my lease, I went away for six days, came home, and my brand new car wouldn't start. I contacted Ruman and was told to bring it in for service. Alejo from service department kept the car for a day and returned it. Three months later, the exact same thing happened after another six day trip. I called Ruman again, and he told me it was "normal" because his wife's car had recently done the same thing. Sorry, but a brand new Lexus not starting after sitting for six days is not something I consider normal...my 1994 Honda Civic never had this problem. I brought my car back to Alejo for a second time. Rather than actually investigating the recurring problem, I was told that because I had managed to drive the car to the dealership, "the car works." I was also warned that if I brought it back a third time, I would be charged. I asked him to put that statement in writing and told him I would be consulting a lawyer. Suddenly, the car was kept for several days and the battery was finally replaced. And now, I'm dealing with another issue which should have also been addressed by them, which wasn't. This was my first experience with Keyes Lexus and it will be my last. I found the entire experience dismissive, careless, and unnecessarily difficult. For a dealership representing a luxury brand, the level of after sale support has been anything but luxurious. I would not recommend Keyes Lexus to anyone, based on my experience. read more

My experience buying a used car at this location was okay . Of course the agents wanted me to pay a lot for the car . So it was a back and forth transaction even that I have excellent credit . The good experience I had here was talking to LUKE ( the skywalker lol ) He was very friendly and his costumer skills are on point . Next time I buy another car here I'll ask him to sell me the car read more

Keyes Lexus - Business card - Car Dealers Near Me - Van Nuys, California

Went in with wifey without an appointment just walked in, we were greeted by William a young salesman. Great communication skills, polite and informative even though he said he didn't have long working there. We had a great experience overall! Wife and I have been to many dealerships and this is by far the best experience we've had! Keep that great attitude and stay humble William thank you for all your help! read more

Keyes Lexus - Wifey next to her new 2026 Lexus NX - Car Dealers Near Me - Van Nuys, California

Thank you Ramon for helping me with this Situation. Your service parts employees were very helpful. read more

Keyes Lexus - Rear view mirror scratch which deemed us not covered or warranty according to Service advisor. Scammers - Car Dealers Near Me - Van Nuys, California

I inline shopped for a car and they had a nice deal. According to the 3rd part site I was using the deal I was gonna get was about $1.6k favorable to the customer. As I go to buy the car we do a drive and all is good so we get to signing the deal. They tried to tack on $3,000.00 worth of bogus add ons. $1,000 battery warranty. Bro a better is $200 why would anyone insure it. $1,000 for some kind of low jack service I don't want. $1,000 for paint protection that I'm pretty sure isn't on there. Anyways, I walked from the deal 3-5 times and every time they took one off. I ended up getting the deal for the price I saw on the 3rd party site. Anyway the $3k in add ons is deceptive and a total scam. We recently bought a car for Culver's city Toyota and they pulled the same thing for $1,200 with of bogus accessories. Keys van nuts really out did themself. read more

I would never recommend Keyes Lexus to anyone. My brother and I purchased a Cybertruck and, within the second month after buying it, we went back to the dealership to cancel the extended warranty because it simply wasn't something we needed. The finance manager personally told us that he would submit the cancellation request that same day and that there would be no problems. We completed and signed all the required paperwork. That was four months ago.We have not received a single dollar of the refund. Since then, I have called the dealership at least six times. Every time I was told someone would call me back or connect me with the manager, but that never happened. I also drove back to the dealership twice trying to find the same manager who promised everything would be taken care of. He was never available, and nobody else was willing to help.What is most frustrating is that I was given a promise face to face that turned out to mean absolutely nothing. We trusted them, completed the paperwork exactly as instructed, and then were completely ignored. Four months later: No refund.No follow-up.No phone calls.No accountability. This has been the worst dealership experience I've ever had. If this is how they treat customers after the sale, imagine how they'll treat you once they already have your money. If you're considering buying a vehicle, I strongly recommend choosing a different dealership. Based on my experience, I cannot recommend Keyes Lexus to anyone. I sincerely hope no one else has to go through what we did. read more

I would like to give a big shout out to Ruman who has helped my friend and I with new leases and upgrades over the last few years. Not only is he super dedicated to his job but you can feel that he genuinely tries to connect and relate to his customers. Sorry, I should say "clients" as we are planning to continue working with him for a very long time. It's always nerve wracking to acquire a new car but he always makes this process super easy. I also like the fact that you see the same Lexus salespeople every 3 years. It's reassuring and everyone is quite pleasant. So thanks Ruman for your patience, the Spéculos and a stress free transaction. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

After purchasing three vehicles from Keyes Lexus, I can honestly say I will never return or recommend this dealership. The level of customer service is simply not what it used to be. During the sales process, you'll hear plenty of promises, but in my experience, many of those promises were never fulfilled. Once the paperwork is signed, it feels like the relationship ends and you're left to resolve issues on your own. Unfortunately, my recent experience involved both the finance department and a service manager whose interactions I found unprofessional and discourteous. What made this even more disappointing is that I've since spoken with others who shared similar experiences. One additional concern: if your purchase documents are provided on a flash drive instead of in printed form, review the contents carefully before you leave. In my case, not all of the expected documents were included, creating unnecessary frustration later. Based on my experience, I cannot recommend Keyes Lexus. I encourage prospective buyers to do their research, ask questions, and verify that they receive every promised document and commitment before completing their purchase. read more

I initiated communication with Yesenia for a 2024 NX350h that I fell in love with online. Hubby and I couldn't get down to the dealership that evening so we made plans to go down the Van Nuys the next day, we are about an hour away. I texted Yesenia that we wanted make the trip down to see the car and she informed me that was her day off :( She connected us with Raymond, who was so nice and easy to work with. Our experience there was so easy. I'm sure it helped that we came in prepared and we were in and out in about an hour and half or so. I want to thank them both for making the purchase of our car so easy! I am bummed that we didn't get to meet Yesenia in person, maybe for our next purchase! We will definitely recommend Keyes Lexus to friends who are looking. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

keyes Lexus explained to me that they check the title with the dmv before releasing checks for used cars. I guess they are one of the few that do this. Perhaps they have been burned. But I did get my check. It took about 9 days. They said typically takes 2-3 weeks and they rushed it for me. But i would just recommend they communicate that better. The not knowing was the hardest part. But they rushed my check. and I do want to say that other than the check issue, the rest of the service was great. I'm over it now. read more

I wanted to leave a very good review on this dealership but after a purchase of my new nx 350 h hybrid i found out that all of my paperworks doesnt match on any of the agreed deal ehen i check the papeworks the next day which by the way they give me the next day after signing it which is weird..and we also come back to remoce the scratch only to be treated poorly by our salesperson ..we also try to cancel the warranty we bought but keep telling me i need to wait 90 days ..the manager didnt call me back after i told him about my concern..i lost my trust on this dealership read more

I purchased my vehicle yesterday. Ronnie helped me out. I never thought I could own this car, but he was so helpful and did what he could to help me out. He was super nice and kind. read more

Keyes Lexus - Car - Car Dealers Near Me - Van Nuys, California

I Came to Lexus Vannuys curious about a car for my wife, a salesman by the name of Ruman offered to help me out and showed me what I was looking for. I fell in love with a RX 350 I told him what I was able to pay monthly which he made possible, one hour later i'm driving away with the car. I m very happy with my car and experience at Lexus. read more

Keyes Lexus - Amazing experience at Lexus Vannuys and my boy Ruman made the purchase of my RX 350 super easy and pleasant. - Car Dealers Near Me - Van Nuys, California

I met Ruman in October 2025 when I purchased my Lexus RZ 450e. He is very kind and answers all the questions you need to know. Overall, he 's not pressuring you or saying anything to make you buy a car. I told him I live too far away, 3 hours and 45 minutes away, and he did most of the paperwork before I got there. This is the quickest paperwork processing I've ever experienced when buying a car. We test drove the car, driving around , and I really loved it. Later in the parking lot, we tried the self - parking option, but it was not working. That 's okay; no big deal. I can figure it out later. I am very happy with my new electric car. However, later on, I tried multiple times, and the self-parking feature was still nonfunctional . I called Ruman to get it fixed and taken care of with no hassle. Ruman always answers my calls and quickly replies to my text messages, even on his days off. Also, shout out to Andrew, the manager of the service department. Thank you for fixing my car correctly . Lexus in San Diego diagnosed that my driver mirror camera needed calibration and took them three days. Andrew and his technician diagnosed my car again, and there was nothing wrong with the driver mirror; the camera was still working. Andrew found out that my backup camera was not functioning . You could still see the camera when backing up the car, but the sensor was not working, so it wasn't braking when cars drove by closely . He replaced the new camera and recalibrated it; now the car is 100% working. I am very happy even though it took ten days to fix . Mostly, ordering parts took three to four days . But anyways, thanks for letting me loan a car for ten days at no extra charge. Overall, Ruman and Andrew are the best . They listen to their customers' needs and solve problems . read more

Keyes Lexus - Ruman - Car Dealers Near Me - Van Nuys, California

Above and beyond ! Special thanks to Mr Khalid ! You made it happen again ! This is our 4th Lexus from Keyes . Khalid has that shine. That sparkle from start to finish - human connection! and the smile ! Excellent skills I/we appreciate you as always and your team ! You're special and I would love to see you at the top of the chain. read more

Had a great experience purchasing my vehicle at Keyes Lexus! We were so lucky to have Raymond Tapia help us throughout the process. He and his manager, Christian Zeron, were both extremely professional, helpful, and truly went above and beyond to make everything smooth and stress-free. They worked really hard to get us the deal we wanted, and we truly appreciate their effort. A special shoutout to Raymond at Keyes Lexus for making the whole experience easy and enjoyable. He really went above and beyond from start to finish. Highly recommend! read more

Terrible experience. As my lease was ending, they repeatedly called and pressured me to sign a new deal. I was told the new lease would be the same as my previous vehicle, but after taking delivery, I discovered that several digital features were missing. When I brought this up, the sales manager, Arman Chivichyan, told me it was my responsibility to check the car before signing. Apparently, it's acceptable for them to misrepresent a vehicle as long as the customer doesn't catch it. To make things worse, a week after I returned the car, they called and said the charger was missing and charged me for it. Ironically, the same sales manager, Arman Chivichyan, who told me it was my responsibility to make sure I was getting the car I was promised, said it wasn't their responsibility to check for missing items when the car was returned. Apparently, they can just call you a week later, say something is missing, and bill you for it. read more

This review is a long time coming. I've dealt with Keys Lexus over the years for a variety of services, and one thing has been consistent--they are always the most expensive option and constantly try to upsell. Even when I brought my car in for a minor recall repair, the overall experience was still disappointing. My advice: choose a different Lexus dealership. This one has been a letdown. read more

Moving forward I will not be buying a car or referring anyone to Keyes Lexus. I bought a new Lexus a few months ago from Keyes through a "broker". Come to find out the broker scammed me and pocketed my money for his own benefit. I found out this broker named Mike (PrimeTime Auto Leasing) had done this to numerous others in the past all the while the managers at Keyes had also become aware of it. After confronting the management at Keyes and reporting to Lexus Corporate, they promised me they would not be doing business with said broker any longer. Welp, needless to say that was a lie. I have since found out they are still doing business deals with this scammer and he continues to defraud others in the same manner. I'm definitely disappointed. For reference view PrimeTime Auto Leasing's yelp page: https://yelp.to/-ltUemOH6e read more

Ruman was a great person to work with. He called me right while I was planning to go by and waited for me to come after work. He heard our needs and worked with us to ensure we left smiling ear to ear! I love my ux300h and it was such an easy process thanks to Ruman and Max! read more

Keyes Lexus - ux 300 hybrid - Car Dealers Near Me - Van Nuys, California

Had a great experience at Keyes Lexus. Everyone was kind, esp Luke and he also made me feel comfortable. Def recommend this place and if you go, ask for Luke! read more

I just wanted to thank gary for helping me with my experience at this store he made everything so easy and fast if I can leave more reviews I would but seriously in so happy with my purchase and with him in the sales department Thank you! read more

This is my fourth Lexus, and the reason I keep coming back to Keyes Lexus is because of Armon. He is simply the best -- knowledgeable, professional, and genuinely dedicated to making the entire process smooth and enjoyable. Plus he gets you the best deal possible! This was actually the third time my friend and I have gone to Armon together, and once again, he handled both of our needs effortlessly. He took the time to listen, answered all our MANY questions, and made sure we each drove away completely satisfied. We'll keep coming back to Armon because of the outstanding service he consistently delivers. Thank you, Armon, for always going above and beyond and thank you, Keyes Lexus, for having such an incredible team member! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

These are some of the words I would use to describe my interaction with Keyes Lexus, especially Moe Shehadeh (salesperson) and Jimmy Amour (sales manager): Dishonest, deceitful, misleading, shady, sneaky, untrustworthy. These employees are the reason why people despise the car buying process and are untrusting. I went against my better judgement (and Keyes terrible reputation) and purchased a used car here with my son. Yep...that was a mistake! It first started with Moe, who assured us on the phone that he would sell the used car we wanted "in the $34,000's". Once at the dealership, he had already reneged on his deal and started negotiating at $35,500 and wasted 45 minutes of my time. Once the deal was agreed upon, it came time for the purchase and contracts. Moe had disappeared and we were passed from one person to the next (total of 4 people). The car was delivered with water spot stains all over the hood and only one key fob. We definitely did not feel like a valued customer. We were told to come back to have the water spots removed and get the additional key fob on Saturday. Well, the water spots were removed, but Moe and Jimmy said they don't have the key. Moe said he would get the key fob to to us, but instead, he did not reply to any calls, voicemails or texts for one week. We called, texted and went to the dealership in person THREE times. Moe and Jimmy's story changed each time we asked about the key. They didn't want to solve the problem, they just wanted to jerk us around. It took 11 days of trying to get the key fob. We just reached out to the GM and was successful in getting the key that should have been delivered once possession of the vehicle took place. You can not trust the dealership. They are not transparent and have no integrity. read more

Keyes Lexus -is Family !!! Ruman and Jerry are the best members !!! This is my 5 Lexus from them and all of the transactions were like breeze and they will always find what you are looking for !!! Love Keyes Lexus and the service is unmatched!!! Go see Ruman and see the Happiness on the Road !!!! Thank you as always read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

PLEASE READ BEFORE YOU LEASE OR BUY FROM THIS DEALERSHIP!!! This is a warning for anyone planning to purchase or lease a new vehicle here. Check the DOT numbers on your tires before you leave the lot. I wish someone had told me this sooner. I leased a brand new 2024 Lexus, only to later discover that the tires installed on my vehicle were manufactured in 2022--already two years old at the time of delivery. After doing my research, I learned that while 0-24 months is considered acceptable for a new car, tires older than 24 months are NOT standard and should be replaced when brought to the dealership's attention. When I notified Lexus of Van Nuys about this issue, I was told there was nothing they could do--despite industry guidelines and customer service standards saying otherwise. This kind of dismissive response feels dishonest and unprofessional. Please be cautious. Do not assume a "new car" automatically comes with new, current-year tires. Check everything before signing. My lease is ending soon, and because of this experience, I will not be returning or spending my hard-earned money at this dealership again. Customers deserve transparency and integrity--unfortunately, that was not my experience here. I hope this helps the next person. read more

Today I took my car in for service. Joe, thank you for the quick and high-quality handling of the paperwork and service process.

Overall, We had amazing experience at this Lexus. My mother has always had leases with Lexus and it was time to change her car again. We went to Glendale and Cerritos Lexus and had the most awful experiences. These dealerships have the most predatory and deplorable sales tactics and just customer services overall. They told my mom she had no chance of getting the new GX550. Both locations pushed for her to get a TX and offered a lowball offer for her trade in a 2023 Lexus GX460. I told my mother we should try Van Nuys as I had always been curious to visit. I am so glad we listened to our gut. As soon as we got there we were greeted by Samaneh , Manager of Lexus of Van Nuys and she was so nice and we told her our situation! She immediately got to work and showed us a GX550. This car was amazing to look at. The new GX's are scarce and for them to offer something that exceeded my mother's expectations made us really happy. The biggest thing is that they were able to figure out a good deal better then we can expect. They cared about our previous history of good clients and just respected our good relationship with lexus overall. We got some goodies and some great photos. It was just an incredible interaction. Our family will be returning to Van Nuys again and again. Thank you to the managers Samaneh, Sam, and Christian from Finance. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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The best car buying experience of our life. Ruman Syed is awesome! Friendly, knowledgeable and honest. He helped us get the exact car that we were looking for. Ruman was there every step of the way. He made us feel comfortable, there was no pressure and he genuinely seemed to care that we were happy with the purchase. And he spent a lot of time with us after the purchase making sure we were trained on all the features. If you want a car, Ruman is your man! Special shout out to Sales Manager, Jimmy, who gave us a great deal. Honest, friendly and made the process easy. We felt like he really appreciated our business. Another shout out to Finance Director, Justin, who answered my numerous questions about warranties and was honest, friendly and helpful. Keyes Lexus Van Nuys is the best dealership we've ever purchased from. Everyone at the dealership was really nice and you can tell that they sincerely want their customers to be happy. This is our first Lexus, and after this experience, this will be the only dealership in my future. We are customers for life. Thank you Ruman for making it all happen! You are the best! We love our Nori Green UX. It's a beauty. read more

Had a great experience buying a car. Raymond made it very easy. He is knowledgeable and customer service is exceptional. read more

Keyes Lexus - This is one of my best friends and sister who loved her new car. Thanks to Raymond and Keyes Lexus - Car Dealers Near Me - Van Nuys, California