I would give this company zero stars if I could. This company is a parasite to the area. You sign a…read morecontract to rent your place through them, they make all these promises, and deliver none of them. I went to great lengths to help my dad deal with the lack of support he got from this company when listing his apartment. The owner is incredibly rude and unprofessional. Based on her behavior and reactions to emails/messages, you can tell she regularly gets negative feedback on the way she runs her business. If she had pride in her company at all, she wouldn't treat her customers in a rude and demeaning manner. I got feedback from many potential renters saying that they would prefer not to work through rentnoho, and now I know why. I do not recommend this company. If you're new to the area, you're better off getting an apartment through Facebook marketplace than this company.

If I could give this business zero stars, I would…read more I applied for an apartment through RentNoho in good faith. I submitted my full application, provided all financial documentation required (including tax documents), and handed over more than $1,000 in money orders as instructed. Over the next week, I experienced repeated delays, shifting standards, and inconsistent communication. Despite meeting every listed requirement, I was later told additional materials (like savings documentation and guarantor income) were required--none of which were mentioned at the start. When I asked for clarification or requested basic accountability, I was met with defensiveness and unprofessional replies. After withdrawing my application due to these disorganized and untransparent practices, I received an email blaming me for the confusion and implying I had been abrasive--when in fact, I had simply been asking for the very professionalism they failed to provide. When I mentioned my experience to a local business owner, they immediately shared that RentNoho has a long-standing poor reputation in the area. After doing further research, I found similar complaints online, including a negative rating from the Better Business Bureau. If you're a prospective tenant in Northampton or the surrounding area, be extremely cautious before working with this agency. They operate with minimal accountability, poor communication, and a pattern of blaming applicants for their internal disorganization. This is not how housing access should be handled--especially in a community like this. ***update*** After sharing my experience, Sharon Heston sent me an email referencing my review with sarcasm ("Nice yelp"), cut off communication, and implied she has local influence ("I've been in the Valley 53 years" and "I have MANY folks I speak to"). This kind of reaction isn't just unprofessional--it reads as intimidation. I've already reported her. If you've had a similar experience, I encourage you to do the same. When housing access is involved, these tactics cross a line. File a report here: * Better Business Bureau: https://www.bbb.org/file-a-complaint * MA Attorney General: https://www.mass.gov/how-to/file-a-consumer-complaint * MA Commission Against Discrimination (MCAD): https://www.mass.gov/how-to/file-a-complaint-of-discrimination * HUD Fair Housing: https://www.hud.gov/program_offices/fair_housing_equal_opp/online-complaint This isn't just bad business--it borders on intimidation and abuse.

I Highly recommend Robinson Real estate and the agent Jen! She went above and beyond to help me…read morefind the right place within my budget. She evn showed me places they hadn't listed yet! She was more than helpful along with the move in process as I had many questions since this is my first apartment. She was more than willing to help with any inquires I had an extremely timely manner. I never leave reviews anywhere but the hard work being done at Robinson real estate definitely deserves recognition!! I will be recommending Robinson to anyone I can! Can't thank Jen and Robinson enough!

Relocating to the Northampton area for work with a deadline date. We were working with other rental…read morecompanies in the area specifically a certain one that I will not mention there name but if you are reading this review or have read others online you know exactly what company I'm talking about. Grown extremely frustrated with them not returning calls, refusing to talk on the phone and only email. Being 3 hours away too didn't help but with this amount of money involved i would think they would be responsive. I was getting ready to either do an Air BNB or hotel for a few weeks till we found something. Just on a last ditch effort reached out to Robinsons late on a Friday night. Monday morning had a return call, Tuesday viewed the apartment and applied, Wednesday afternoon had conformation and accepted application. I really can't say enough about Jen and how absolutely professional, fast acting, and quick to respond to our communications. People with cash to put down that day and great credit scores should not have to deal with the nonsense of the various other rental companies in the area. I will vouch for Jen at Robinsons any day of the week keep up the great work the community needs people like Jen and companies like Robinsons.

Best real estate agency in Western Mass! Great agents and extensive knowledge of the real estate…read moremarket. They are also very involved in the community.

From the owner: Listing and Sales of Residential and Commerical Real Estateread more

SHAME!!!!!!!!! I purchased my first few homes from Murphy's…read morebecause they were local and part of the community. Now they are the agents for over 30 single-family ranch homes listed for over $1.3 million EACH off Glendale Road in Florence. Haven't the residents on Glendale Road suffered enough with the dump? The unsafe road? Why is a local real estate business working with a greedy, belligerent builder to make this area more unsafe?? So much for advocating for what's best for the residents of Northampton! I guess they are only worried about lining their pockets. Craig Della Penna was the realtor on my third house. I thought he was an upstanding man, but I guess as he ages money is his only motivation. It's a shame This complex is terrible for Northampton and most of all it's going to make an unsafe road deadly dangerous. Shame on you, Murphy's! I thought Northampton was worth more than that!! This is supposed to be affordable housing! Please explain to me how $1.4 million is affordable???

I do not recommend working with Ilene Berezin to sell your house. I wanted to sell "as is" but…read moreevery time a buyer asked for me to do/pay for something, Ilene told me I had to and didn't suggest negotiating costs. So, I ended up selling the house not "as is". It shouldn't have been listed as such, as there was nothing wrong with it and I didn't realize that it would scare off buyers. Also, she listed the house too low; after a couple of months I insisted she raise the price. Ended up selling $13,000 higher that she originally listed. Her knowledge of the market was inadequate - the house should have been listed higher at the beginning. Should have sold for at least $8,000 more than it did. She's a buyers agent - seemed to be more accommodating to the buyer and I felt she didn't adequately represent me, the seller.

Erin Maclean was our buyer's agent in our search for our first home in the upper Pioneer Valley…read more She was an excellent resource and partner to us in figuring out what we wanted/needed in a home and then finding local lenders to get the best financing possible. When we found the home for us, she helped us craft the best possible offer to secure the house and give us protections in case there were hidden issues. She recommended a really thorough local inspector that not only gave us an orientation on the systems of our house but identified issues large and small and gave us confidence to proceed with the purchase. During closing she helped us make sure nothing was amiss with the house and has since even given us a list of contractors to help us with the home projects we can't DIY. Erin is professional, responsive and was an advocate for our best interest throughout the whole process - we can't recommend her enough!

Having moved 18 times, I know a bit about realtors. And I am thrilled to say, that Amy Heflin is…read moreone of the best with help that continues after sale...like, who do you know who can---fill in the blank. A personable woman, who through client feedback begins to sort WHO the client is in order to know WHAT they want, Amy was always professional. And always on OUR side. She was our Burgess Meredith. Let me put it further. When we didn't have a check on us for the original wee downpayment for the offer, she spotted us. Now that is a realtor who is on the client's side. Thanks Amy, you are one of The Best.

Stay away from this place, I refuse to call them a business. I called today to complain about the…read moredecline of this property over the past 5 years and one of the tenants visitors that likes to do 40 mph through our parking lot while kids are playing outside. Apparently their office manager or whoever the unprofessional twit was that I spoke to, lacked the mental capacity to handle the simplest of issues and hung up on me. If they don't start doing the very basic tasks of the company that they claim to be, after the holidays, I'm going to make a push to have them removed and find a new management company. Prior to this management company we had Pancione who was absolutely worthless., And merged with this company that is just as bad if not worse. This is a condo community. We don't rent WE ALL OWN HERE! YOU, DON'T. Which means the likelihood of me taking your shit is zero seeing as though we pay you to do a service. I've already spoke to most of residents here and they agree. just for context. Last time there was a Condo meeting they wanted Pancione out of here, but do most of the board being elderly there was never a push, though everybody agreed. most of us grew up in an era where if you don't do your job, you lose it. I've been here for 15 years and from what I've seen most Management companies do the bare minimum and look for reasons to raise our fees. Who are you to raise our fees when you don't own the property? This is a small property, easily manageable with my construction/maintenance background. Between me and one of the other owners with a similar background, along with the dozens of landscapers and contractors I know, we'll have no problem handling this property. It's real simple start doing your job or I'll make it my mission to have you removed from here and do it myself if need be. Seeing as though most of the management companies around here just wanna collect a check it would probably be worth our effort to crack them books open and see exactly what we're paying for, because I know plenty of people that wouldn't mind making some extra money and will do it at a fair cost. there's 20 minutes of my life I'll never get back because you people can't just do the right thing. There's plenty of shit reviews here saying the same thing. Great reputation you guys for yourself. Speaks volumes.

Personal staffs nice awsome apartments clean up service I like it good too live with that…read moreproperty God bless them all

I have been a tenant of Knight Associates & Kevin Knight for years. Kevin is the best landlord i…read morehave ever had. The apartment buildings are clean and well cared for. If you are looking for a great landlord and a nice place to live, call and ask for Kevin Knight! And then there is Ralph ... the maintenance guy and he is super awesome and can be trusted 100% in your apartment if you are not home and something needs to be fixed..

I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.

Ruthie helped me search for a house for over a year! I was a first time home buyer with a minimal…read morebudget trying to buy in the craziest market of my lifetime. She patiently walked me through the process and came to see house after house with me until we found "the one." She is an incredible ally in the process and she understands the intricacies and dynamics as well as the numbers. I definitely recommend Ruthie to support any home-buying process.

So far, everything has been going pretty smooth! They have gotten back to me in a timely manner and…read morehave been really nice every time. The application process was really easy and quick! Just waiting for a reply now to obtain my keys!

Set up an appointment, took a look at some place, found one we liked and that was it. Incredibly…read moreefficient Realtor who keeps in contact over email and relays instructions masterfully. Thank you for your services!

I worked with Lisa Palumbo through Delap brokerage. Our relationship was very good and the result…read moreof the sale was excellent. Throughout the process, Lisa was highly responsive and professional. Her long experience as a realtor was very helpful since this was our first property sale. She made several recommendations that were important right from the start of the sales process. I highly recommend Lisa for these reasons. She's a highly intelligent, hard-working, capable agent, and a comfortable person to deal with during a complex series of showings, inspections, and through the closing process. Thank you Lisa!

I rented an apartment through them- found it on Craigslist and they coordinated everything between…read moreme and the owners. The owners lived in Florida and it caused some big miscommunications. First, the house was A MESS when we moved in. We asked during the walk through if it would be cleaned and the realtor (Holly) said she had already done enough. We asked about the filthy rugs and she said she had vaccumed them and that the owners wouldn't be willing to do anything else. There was literally mouse poop on the kitchen floor and they just suggested to get an exterminator. Should've walked away when we had the chance. Landscaping and snow removal were included in the lease, but then we were told landscaping wasn't actually going to be included because we had a dog. Ok, then winter came. One.. two.. three snow storms and no one ever came to plow our driveway as planned. We reached out to the owner, who was obviously out of the loop, and she tried to track them down. Of the 10 times it snowed, not once did a plow person show up. After we called and emailed, they showed up once at 6pm... we had already shoveled our cars out. The refrigerator wasn't working when we moved in, also. Apparently it had been unplugged with a bunch of ice inside, which melted and then refroze.. blocking the vent to the fridge part. It took SEVEN DAYS for it to be fixed. Not the best first week in a new place. Especially after paying to have the rugs cleaned and cleaning the entire house ourselves. A few weeks later, the oven starting stinking of gas and we weren't able to use it. This time it took over 2 weeks to get a new oven. (Lotsss of take out our first month there) To top it off, Holly told us the statement of condition/walk through wasn't something they did, and never put our deposit in an interest bearing account (both MA state laws). When we moved out, the owners tried to have us pay for the rugs to be cleaned and didn't want to refund our deposit. The house also had a history of lead/Deleading, but the realtor didn't have any of the paperwork. I had to track down someone from the town's office for the inspection report, and I also had another inspection completed for piece of mind. For charging a $500 realtor fee, you'd think they would do something, anything, told hold up their own responsibility in renting out a unit. They didn't even follow standard state laws. I definitely don't recommend working with this group.