I came to exchange my Apple phone case because it was peeling off, and I have a one-year warranty…read more However, they refused to help, explaining that they are not an Apple Store, even though they call themselves "Apple Experts." I spoke with the receptionist, who said she would contact upper management and get back to me, but I never received a call. A couple of days later, I stopped by again, this time asking to speak with a salesperson, as an Apple service technician had recommended it. As soon as I started to explain my issue, the salesperson immediately refused to send my case to Apple, claiming it would cost too much. He then began yelling at me very loudly, telling me to leave because it was "private property," and verbally abused me, calling me names. I was in shock and couldn't believe how aggressively he was acting. I honestly felt scared, as if he might even become physically abusive. His name is Mark Nelson, and his behavior was completely unprofessional, frightening, and unacceptable. I will never return to this store, and I cannot recommend it to anyone. It was rude and disturbing, and I feel it's important to report this so that it doesn't happen to anyone else. Please avoid this store.

I purchased a new iMac from WestWorld in Edmonton in 2020, only to later discover that the model…read morehad actually been manufactured in 2017 -- three years prior. This significantly reduced the lifespan of software support and performance, something I believe should've been clearly disclosed at the time of sale. When I brought this up, the store claimed they didn't know the model year, but as a certified Apple retailer, I find that extremely hard to believe. Most recently, I returned to the store on April 7, 2025, to have the iMac checked, already knowing (based on Apple's own diagnostic support) that the issues were related to its age. I explained this to both the service desk and to Jessica, who helped me when I picked it up. Her customer service was not professional -- she appeared frustrated with the number of customers waiting and did not speak kindly or respectfully to anyone at the desk. Jessica brought my computer out from the back carrying it in her hands, not in the box I had originally provided for protection. I immediately noticed a substance smeared on the screen. When I asked about it, she responded dismissively, saying it was from her hands, then casually sprayed Windex on a cloth and wiped the screen -- a method that is not recommended for Apple displays. I was shocked by the lack of care and attention shown to such an expensive piece of equipment. For a premium product and premium price, this experience has left me feeling completely misled and disappointed -- both with the product I received and the treatment I received from staff. Not what I'd expect from an Apple-certified store. Now, just five years later, I'm left needing to purchase a new computer -- something I wouldn't expect after investing in what I believed was a brand-new iMac. I highly recommend that anyone considering a purchase from this store ask for -- and receive written proof of -- the computer's manufacturing date before completing a sale. Don't assume what you're buying is current just because it's being sold as new

I spent 7 hours trying to figure out how to order and upgrade a new computer from out of town so I…read morecould pick it up ready one my days off. It was a frustrating pain in the neck. Automated phone lines with A.I. generated responses that could not understand my situation. Phoned Memory Express on the South side of Edmonton and Reese, (a human being), answered and understood what I needed and exactly how to procure it. I am not a computer expert but I knew what I wanted and what questions to ask. My solution took 5 minutes for Reese to develop. I wish there were more stars to give. I was blown away by his knowledge and professionalism. I will be driving past 20 other computer places to get to this particular store. Thanks again Reese. Your new, and now loyal customer.

I love this store. It's really great to have a local tech company with qualified staff at your…read morefingertips. At the moment, they are just not able to answer the phones due to sheer volume and staffing, so calling for curbside or other information is not possible. It's a pandemic...everyone take a breath, they will still help you out - and with a smile! There is NO in-person shopping. I'd definitely recommend shopping online, getting all your screen shots or part numbers on a list before you arrive to not waste the staff's time as they are BUSY. I arrived and the parking lot wasn't very busy - good sign. There were only a couple of folks ahead of me, and the floor is clearly marked for physical distancing, and someone was at the door to direct guests. Staff were all super busy, and I went late at night to avoid people... the staff were cheerful, HELPFUL, and went to great lengths to find the borescope/endoscope camera I came for (the website said there were 8 in stock,) so it was just a matter of finding their hiding spot. It took two staff to locate it, and locate it they did. I felt safe, staff sanitized the PIN pad after every guest, and I witnessed frequent cleaning by all the staff at the registers. I like to shop local... a lot, and I want to keep my IT peeps fed and housed. I like having a local shop that I can return or exchange items if there's an issue, and Memory Express does that and more for my personal and work needs. Ordering online... you can do that too! They definitely ship, and I wouldn't hesitate except I needed it sooner than later to check my vent for birds/nests - yes it's November/December, but I don't want to block any feathered friends inside before putting on the screening! The only location offering Curbside right now is in Manitoba, however, with the upcoming new restrictions in Alberta, check with them on Monday...that may change!

BCOM responded quickly to emails during the pandemic when I needed to purchase chrome books to help…read moremake schooling at home a little easier on our kids. The staff were friendly, efficient, and professional. Very happy with our purchases :-)

BCOM is one of the first places I became acquainted with when I decided to migrate from the world…read moreof buying computers off the shelves of major stores, to custom-built boxes. It is not a place for a novice computer geek to go, however. When you walk through the doors, it is sort of assumed you already know what you are doing. While there is plenty of staff, they are not all that helpful. It is best to go there knowing what you need. Or, if you would prefer, you can buy one of BCOM's pre-built models, which kind of moots the point in coming here in my opinion. The prices for both complete systems and components are reasonable. However, there are other places in the city where you can go if you are looking for components with better service.

Now there is a new location in the west end which just opened up in the fall but is hidden away…read morewest of 170 Street so not visible to most traffic. It is located in a strip mall with a bit of parking in front of it but more spaces around the corner. As we walked in, we noticed the "brand new" smell of the building. Who doesn't love that smell?! The store was nice and bright and clean, the shelves are still very new! We were greeted immediately and was asked if we needed any help. We were directed to the sales line as we were looking for specific gaming mice. The guy who helped us was efficient and got us the two products we wanted, we were in and out in five minutes! The different sections of products were spacious and the guys in the computer area were waiting and ready to help customers. I recommend this store for all your computer and gaming needs.

Because of these circumstance I have lost all my instore warranty. Even go into see how monitors…read morelook. I have to buy and hope they look decent. Medically Exempt(proof was available) kicked out of the store.

Had an annoying problem with my pro and could not figure out how to get rid of it. Walked in the…read morestore and somebody from the front area told me to turn it on and he looked at and gave me directions on how to remove it. Worked like a charm. 5 minutes. Also had a swipe up, down, left, right problem with my new phone and he showed me where to swipe. Learned something else again. Thank you to the staff for their patience and knowledge.

It was an Apple store much like any other. But the staff lacked knowledge and failed to ask enough…read morequestions. I wanted a block to plug in charging cords. Told him what I have and he gave me a block and it was WRONG! Had he asked questions or anything. Just maybe I would not have to bother about going back to a store! Disappointing. I should not have to think, only trust.

Glen is a friendly, honest and knowledgeable technician. What more could a guy ask for nowadays…read more Highly recommended .....

PC HP was not booting up so toke it to Glen @ The PC Guy, he did exactly what was required and the…read morecost was manageable. Thks Glen!

BUYER BEWARE! I purchased a Lenono Laptop for my son for Christmas from the Uniway on Parsons. He…read moreopened up and needless to say doesn't have all functions that it should. When I contacted them they told me they could not take it back, it was a final sale, and I needed to go to the Lenovo Website to get some drivers or some crap like that. I am no computer technician. Obviously they knew but don't mention things like that... only interested in the sale. Just be aware. All sales final for stuff that apparently doesn't even work proper... smh...

I have had may computer here for about a month. To date they have never called me back despite…read moresetting specific dates to call me back. When I have called to ask for a status update I'm am always told I will be called back, but it doesn't happen. When call "the technician" is magically never there to answer my question. It ends up being a never ending cycle of evasion. I have no comment as of yet on the quality of the workmanship, as I still do not have in my computer back. The quoted cost of the repair seemed reasonable, but we'll see what the final cost is.

I hear this location is closing at the end of January, which is honestly no big loss. They run out…read moreof items frequently. Twice I went in to buy a Fitbit and stood at the display case for 10 minutes without seeing any employees near by to help me. The first time I left without buying anything. The second time I went up to customer service and asked them to send somebody over. It was a painful process. Luckily I had done my research and knew what I wanted already.

First, let me start by saying this place is absolute trash. Not just the St. Albert location, but…read morethe Terra Losa, 109st and 137th Ave locations, too. I present to you, the same story, at every location, give or take a few details. I went in a couple of weeks ago to get that nice little Google Home that was $80 off. I knew it was sold out, because everywhere else was sold out. I just wanted get myself a rain check so I could capitalize on that banging deal. I stood near the empty shelf of Google Homes waiting for assistance. 3 or 4 "sales associates" walked by and just ignored me (because those cowards for sure knew they were out stock). I then decided to ask one of the "sale associates" who was trying to avoid me. He literally said "we're sold out and I can't help you, man. I don't even know when more will come in." At that point I had quite enough and took my business to Staples. The Goddamn Office Depot, where I was glad to pay full price.