We were looking for a place to get links taken out of my husband's watch. The lady was able to help…read moreimmediately and it took less than 10 mins. She was friendly and held a conversation while taking out the links. Will definitely come back in the future!

Had a couple pieces of jewelry that needed repair. Bill suggested an upgrade on my ring and to…read moreintegrate my original diamond in a necklace that was a gift to my mom from my dad. He completed the work the next day and it turned out absolutely gorgeous. I love that now the necklace which was my dad's wedding ring also has my diamond blending everything together to form an extra special necklace. Would highly recommend this business they do great work and the staff is over the top friendly and helpful.

I had the BEST EXPERIENCE here at the Diamond Gallery!…read more I visited the Diamond Gallery in 06/2026 due to a loose diamond and the other diamond fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care. He was so friendly and welcoming. He inspected my ring within a minute with complete confidence, confirmed it my band is platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it for $35. I couldn't believe the pricing! I was quoted $500 at Orloff, but for only prong tightening (my diamonds were loose during that consultation). I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning; I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I shared my experience and the incredible care I received with a few coworkers. One of them actually visited a jeweler recently and was thrilled--she said her engagement ring came back looking even better than when she first got it. My husband and I felt the same way about mine; it looked even more stunning than the day I first wore it. That's the magic of finding a master craftsman. They don't just fix a flaw, they elevate the whole piece. Thank you, Brandon!

Oh no! What could we improve?! Let's start here…read more I purchased a watch and wedding ring 7 years ago from the Diamond Gallery. Both have weathered daily wear well. Very happy with my purchase. I Left the watch and ring with them for a minor repair early in May. I told them I wanted to remove a link to resize the watchband and asked if they could refurbish the watch case. The ring was missing a tiny diamond chip. I needed the missing diamond chip replaced. June rolls around and so far I had heard nothing from anyone about any progress. 3 weeks pass before I got curious and impatient and decided to call to find out what was going on. Ken says "the diamonds are on back order and that the watch would be about $190 to repair. We didn't know if you wanted to spend that much to get the watch repaired so we didn't know what to do. Hmmm. Here's a novel idea. PICK UP A PHONE AND CALL ME ON THE NUMBER ON THE ESTIMATE! Jeez. Ask a question. You might just get an answer. It made me wonder how long my watch would have sat there if I hadn't bothered to call and check? I explained to Ken that yes, like the estimate says, repair the watch and resize the band by taking out a link. He asked if I wanted the crystal replaced. I say yes. It's not a super expensive watch but it has sentimental value and I wanted it completely repaired. Three more weeks pass and no news. No call. I call again. They say the store is closed for a week for vacation and they don't have any information on my watch or ring. But they will call me as soon as they are open again. Finally call me yesterday ( it's now mid July. It's been well over ten weeks since I dropped it off.) They ask, what are we supposed to do to the ring? I said it was supposed to get one of the diamonds replaced that is missing. He says "Oh. It looks like it's already been replaced. I guess you can pick it up tomorrow." Wife goes to pick up the watch and ring and they ask her, "Did he want the crystal replaced? It's got a couple of scratches in it." I told my wife to just pay for whatever they did and bring it home. I certainly didn't want to leave it with them again for another 10 weeks. She gets it home. I put it on only to find out they never took a link out to resize the band. Do I recommend them? Ha. This level of incompetence or complacency is really hard to find. I can understand a miscommunication. A mistake. This minor task was a train wreck from start to finish. The other funny thing? When I dropped the watch off, I asked the guy if they had a Citizen watch like mine except with a green dial face instead of the blue and he immediately said no no. I can check around but that would be pretty hard to find." As I was walking out the door, I looked to the left and in their watch display window I saw one sitting there with a green face. I just now decided to order it. On Amazon. The only assumption I can come up with, is that this is place must be just a storefront for laundering money. I can't imagine how they can stay in business with this level of customer service. I'm kidding of course, but yeah, I'm thinking I wouldn't recommend this place to my worst enemy.

I took my ring in to get it re-sized. The experience was 5-star! The owner was very professional,…read moregreat communication and priced just right. He recommended replacing the prongs and I agreed. The ring was returned to me as shiny as it was 28 years ago! . I highly recommend! Also, the shop was cute and very clean!

Scott, the owner is awesome. He was attentive and responded quickly to my calls and questions. I…read morefelt I could trust him with my sentimental jewelry. I brought my ring in to get resized and had him solder it again because the previous jeweler had done a messy job. He polished the white gold, cleaned the diamond, and resized it perfectly. He resized this ring, adjusted another, and fixed two necklaces within 24 hours and a very decent price! I will always come to him now for my jewelry needs!

I brought my rings in for sizing and repair. There was an initial issue with my peridot ring and…read morethen a bigger issue with my platinum band. Max promised to make it right -- and he did. They fully honored the warranty for the work they performed, and I truly appreciate that. My rings are beautiful again and I'm very happy with the outcome. Most people only post reviews when they're thrilled with a purchase or upset about something, but I think the way a business handles a warranty issue says the most about who they really are. In this case, they proved they stand behind their work. Thank you Max! Highly recommend.

This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

Friendly service and was recommended by my usual Gold Jeweler since he only works on Gold and…read morePlatinum. Galarza works on all fine jewelry. I was getting a bracelet modified so that it wouldn't fall off and had a clasp added to the side of it. He informed me that since it was silver, it may need adjusting over time since Silver is a soft metal. They can' adjust it when I needed but I told him I don't wear it often so it should last a long time. I also had some delicate work done on some earrings that I wanted fixed so he was able to do that as well.

Brought in a damaged vintage handbag with handcrafted hardware. Above and beyond fix and customer…read moreservice.

Great and honest business. LOTS of eager sales people who are WILLING to help. Most are very…read moreKNOWLEDGEABLE about what they sell . The person that I like helping me is Mandi. Easy to talk to and not at all stand offish; meaning--"there are NO STUPID QUESTIONS". Thank you Mandi. Obviously, The Fresno Coin Gallery is pretty much the only game in town. The others really don't have years of reputation behind their names. Only issue is parking and local. Which both can't be helped.

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

I thought we would come and check out the vault when we saw it on the news that they were retiring…read moreso we came out to support and see if we could get some deals. Gary was the one that helped me choose band to go with my other ring. I learned a lot about the different styles and chose something that worked with what I already had. Thank you and good luck with your new chapter!

This review is truly heartfelt. I have known Gary Yervan since arriving in the city. We both have…read moreknown the sane couple that introduced me to The Vault. I have the utmost respect and appreciation for any jewelry projects I have presented to Gary. Quality of workmanship is second to none. Staff is always courteous and customer focused to whomever enters after ringing the door bell. I highly recommend to people in the Fig Garden shopping area to stop by and browse for all your jewelry services. The Vault Fine Jewelers is definitely an asset to the community and surrounding areas. May God bless Gary & Elaine in their future endeavors

I had a bike accident this morning and scraped my Rolex jubilee bracelet on the concrete. The clasp…read morewas scratched up pretty bad and I was so bummed about it. I had planned to make a trip down to Fresno for business and decided to look up authorized Rolex retail stores in the area and Wickersham came right to the top of the list and I am so glad I stopped here. What a beautiful store with the nicest people!!! Barbara and Keith took great care of me and turned it around beautifully buffed and polished within 30 minutes! I still can't believe it. My watch looks good as new! I'll be coming back here again to see Barbara and Keith. Thank you! Will from Sacramento

Waited over 2 years for a call that never happened. Downgrading to 1 star since there is no…read moreguarantee you'll get a call even if you wait a few years. I standby what I wrote. Deann is a nice lady who doesn't have any rolex watches to sell. -end