Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

Ray was awesome, changed my watch battery, and repaired the band on my Tag Heuer for a great price…read more Was in and out in less then 30 minutes, definitely a master at his craft!

Read this review! First of all, I am not totally ignorant when it comes to jewelry, but I was…read moretotally taken advantage of at Ray's Jewelry Repair. I had previously brought in a watch for a new battery and the old battery was so old that it leaked a bit. It had to be cleaned and a new battery installed. That repair was $200 cash as he does not accept credit cards. At that time, I felt it was a bit steep, but not so steep that I did return for another repair. I brought in a 14k white gold ring that had I broken in a fall, it was basically missing the band part of the ring. The band was NOT a wide band. I took that ring in at the end of 09/24. I finally called Ray in Feb or March 2025, as I had not heard from him. I asked about the repair and was told he had not worked on it and that he would call back with a quote. I did not hear back, so I called back again and I was asked about sizing. I called back with the size and was told I would get a call about the price. Finally, I got a call a couple of weeks later and was told the ring was ready. I asked him about the price as he had not called me to get an OK to proceed. Oh, he was sorry and the cost was $340. $340 to attach a new band! I told him it would be a while as I don't readily have that kind of cash sitting around. He did offer after calling me back to let me make payments. Payments for a ring that didn't even cost me $200 and for a repair that I never authorized. He then offered to drop the price to $280. This job was worth approximately $150 after consulting with two other repair shops. The final outcome/price was $240. Oh, he did offer to take the ring apart again, wish I had done that. Go there at your own risk.

So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Had a Rolex that needed adjustment. He was fast and reasonable. I was in and out with 10 minutes…read moreand the watch was well taken care of with him. Highly recommend.

I went in needing to change the batteries of my two watches. They were very friendly and fast. I…read morewas in and out about 10 mins

I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

My fiancée and I built my dream ring here! Best place in town and VERY reasonable. We originally…read morefell in love with a design at a big box store but I'm so happy we went with Ice Vault they were able to take the same design as an inspiration and make it better! First time going there we didn't feel pressured at all and they respected our budget. Ed built a gorgeous and sturdy ring. I'm obsessed. The only thing I would have had different was the communication of Ed. We will be back for the wedding bands once we are closer to the date! I recommend them to everyone I talk to about jewelry. 10/10

Wonderful place to buy beautiful jewelry, everyone is so nice and go the extra mile!!read more

Really great experience here. Serena and the rest of team made fixing my chain so easy and fast…read more Big thanks to Manny for the pendant it's beautiful. Another thanks to Serena, she really went out of her way for my family, and we appreciate all the help and being so welcoming

The clasp on my favorite bracelet broke the day before I was heading on vacation. I asked if they…read morecould fix it and they did everything they could to have it fixed for me, even though it usually takes a few days. I was able to bring it with me on vacation the next day

I had a gold chain necklace that snapped so I called Bianca's and asked how long it would take to…read morefix and how much it would cost. They said one week and $30-45 depending on the type of gold. I came in on a Saturday to drop it off and they tested to see what type of gold it was (18k) so it was $45. I signed the slip and left it in their hands. The following Saturday I called them to ask when I can expect it to be done and they said they were working on it at the moment and should be done and cleaned up before they closed. I ended up picking it up the following business day and the repair was great, the weld is super small and you can't tell unless you look at it closely. Would come back for any other repairs, if needed.