So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Excellent customer service! I got in at 5 minutes before closing to have my watch battery…read morereplaced. The staff found out that my battery has a lifetime warranty with fast fix and he mentioned that I can get the battery for free if I go to their store. I said OK. But when he gave my watch back he said that he's giving me a new battery for free. He realized that I was in hurry to get it fixed. Thank you! What a wonderful surprise!

The people that work there are very knowledgeable. I have been there a few times. Repair's are…read moreready with in a short amount of time. My last repair was a pearl ring. I had lost a pearl.Amazing to me they matched the lost pearl perfectly! Looks original and great. Thankyou so much.

Hate to write a bad review because owner seemed nice, but he should of just left my son's watch…read morealone. It was a tiny little pin that broke and needed to be welded together or full band replacement. He ended up smashing the area where it flexed allowing it not to flex anymore and it was a little crooked going over the wrist, it wouldn't reach around properly. He charged me 20- then told me he would replace the band, he used an older, ugly band that didn't match my sons previous and called it a day. When I drove off I put the band on the seat and the pin and band fell off, he didn't even use the right pin. I had to drive to a new location in Roseville to fix my son's watch, at least the second charge was only 10.. but, come on now..

He did some work for my daughter and I on a watch and a couple pieces of jewelry and he was…read morephenomenal. Quick and careful with our pieces, one of them my antique gold ring. Highly recommend!

I love coming here! You will always get great customer service and transparent pricing. They…read morepatiently answer your questions and the jewelry they have worked on for me always turns out better than expected. Thank you

Best place to sell your gold and silver....and best price on jewelry. Not like Ralph's jewelry,…read morewhere they throw 2500-3500 over spot price on a 14k 39g rope chain. Go to both shops and compare the prices for buying and selling from any shop to this one.. you'll see.. action speaks louder than words

I went in to get my clasp on my chain fixed and Keith was amazing!! His services were excellent and…read morehe was able to get my clasp replaced in a short amount of time. I'll definitely be coming here for future jewelry repairs.

I had a gold chain necklace that snapped so I called Bianca's and asked how long it would take to…read morefix and how much it would cost. They said one week and $30-45 depending on the type of gold. I came in on a Saturday to drop it off and they tested to see what type of gold it was (18k) so it was $45. I signed the slip and left it in their hands. The following Saturday I called them to ask when I can expect it to be done and they said they were working on it at the moment and should be done and cleaned up before they closed. I ended up picking it up the following business day and the repair was great, the weld is super small and you can't tell unless you look at it closely. Would come back for any other repairs, if needed.

Positive experience with Michael and his commitment to customer satisfaction. I was searching for a…read morespecific Rolex model for my father's birthday and Michael delivered in swift fashion (2 days to locate the exact model my father wanted). First class experience and highly recommend partnering with Michael for your jewelry searches and purchases.

I had my engagement ring re-sized. Staff were friendly and professional. The fee for the service…read morewas reasonable and it was returned to me on time and very sparkly!

Santillan jewelers was so easy to work with and willing to take on my project to remake my wedding…read morering with existing stones. The result is beautiful. HIghly recommend Marty for your custom jewelry needs.

I needed a very important gold chain repaired and they were able to repair the gold chain within…read morethe promised time frame at a reasonable price. Exceptional customer service. Highly recommend for jewelry repair.

My bracelets needed some TLC [Roseville CA]…read more Located in a corner on Douglas Blvd. I have been meaning to get some bracelets repaired for broken clasps. Bracelets and anklets are my favorite types of jewelry. There were other customers ahead before it was my turn. After a few minutes I can wear my bracelets again. He didn't just hand me the bracelets but he put them on my wrist. You know how it is when sometimes it's a struggle to fasten your favorite bracelet without assistance. Entrance is through a main door and it leads to doors to a pie shop (right) and this repair shop opposite each other. Ali, owner, has his Yelp Recognition Awards (certificates) proudly displayed including the latest for 2025. Review #3990

Ali fixed my son's band after a previous attempt at fixing at another location. Ali was…read moreprofessional, quick and charged me 10 dollars to make sure my son's watches band was intact. Thanks Ali.

Thank you so much to Stephen and the man behind the curtain who works magic!…read more I had a unique issue... An old heirloom of unknown material that got incorrectly cleaned and altered its appearance. No one would touch it. Until Arden Jewelers. Stephen took a look, tested a small spot, and made it shine like new. He consulted with me at each step to make sure I was comfortable before moving forward. It looks brand new!

Updated Review Several weeks after I had paid for the repair…read moreand brought the ring home, Stephen contacted me with an unexpected update. After several dozen calls and extensive searching, he was able to source vintage-cut garnets that more closely matched the original stones. He invited me to come in, see them, and discuss additional options for the ring. Honestly, what kind of company follows up after they've been paid just to make sure the customer is completely satisfied? I was genuinely impressed. I went in to take a look, and the vintage garnets were beautiful. However, the garnets used in the original repair were larger and, in my opinion, even more attractive. The important thing was that I had a choice. We also discussed another concern I had: the ring wasn't very comfortable to wear because the bevels were raised unevenly and sat higher than I liked. After a thoughtful conversation about the available options, I decided I simply wanted the bevels lowered slightly and made more even. They took the ring back in, and about a week later I picked it up. I feel much better about the repairs and am wearing the ring again. While I am still a little sad about the changes to the ring, I've come to see the garnets as an upgrade. I believe Arden Jewelers took my concerns to heart and learned from the experience. It was wonderful to be heard, treated with respect, and given several options to consider. Arden Jewelers is a solid family business that truly cares about its customers, and their commitment to customer satisfaction did not end when the sale was complete.

Excellent work, professional and reasonably priced services…read more I took my wife's fancy watch to have the band adjusted and new battery put in. It was quick and simple for Mr. Nick Thank you, Mister Nick!

Not helpful at all. Had a couple questions on an old clock, did not even look at it. Just wanted…read moreto see if he could clean and adjust it, motor was good.