If you value honesty, communication, and follow-through in a jeweler - KEEP LOOKING!…read more My fiancé chose to work with Serge for my engagement ring. At first, it was a wonderful experience. The issues began when he picked up the ring. Serge had dropped a family stone on the ground during the initial consultation, couldn't find it, and promised to have it at the time the ring was complete. When my fiancé picked up the ring, Serge handed him a different colored stone and only when confronted about it, did he inform my fiancé he was unable to find the one he dropped. Thus, he attempted to cover it up with a different stone and say nothing. Strike 1. Additionally, he promised a lighted ring box though had none in stock when the ring was complete. Told my fiancé to get one off Amazon instead. Quite annoying. Strike 2. After the proposal, I wanted to change the setting of my ring, so we went back to Serge who promised he could provide what we wanted. I showed him photos of what I wanted, picked a setting he had on display with plans to add additional diamonds to each side. He stated he had made the ring before and it would be no problem; gave us a timeline of 2 weeks for this. We called the day before to ensure it would be ready on Wednesday, and he said the ring wasn't ready, he needed extra time, but it would be ready on Monday. Strike 3. When we went to pick it up, it was wrong. He never added the diamonds onto either side, and was shocked when I asked where they were. He told me to give him an hour and he would have this completed. However, the diamonds he was going to use and the technique he offered was completely different than what I had asked for. He told me I never asked for that, he would've made the ring completely differently, etc.- it wasn't until I showed him the photo of what I asked for that he remembered what he was supposed to do. Then told us he would have to remake the entire ring and would've done it "differently" if he had known what I wanted. However, he DID know, and confirmed that once we showed him the picture. Strike 4! We took the ring home to decide what we wanted to do. When my fiancé called Serge to tell him about how displeased we were with the previous issues, he told us "you get 3 strikes, I'll change the ring once more then you have to pay". A hideous response to customers asking for assistance, especially due to mistakes made by the jeweler (who is on actually strike 4 if we're counting). We decided to have the stone placed back into the original setting (which cost more than the new setting), and asked him to appraise it for us. When we picked up the ring, the appraisal wasn't complete. Unfortunately, there were other customers in the store at that time and Serge gave no reasoning for why it wasn't completed, said he would mail it out to us. My fiancé was furious but Serge was unwilling to have a conversation about it as he gestured towards the customers in his store. Strike 5! I called myself to inquire about why the appraisal wasn't done. He claimed to have no prior knowledge that he was supposed to do that, despite my fiancé speaking directly with him earlier that day. Also kept calling my fiancé by the wrong name, which was a nice touch. We went back the next day to pick up the appraisal and he told us he would make the ring we want, that he "could make things that would blow your mind". Unfortunately we were instead mind blown by the lack of organization, attention to detail, and lackluster customer service. Definitely do not recommend using this jeweler if you value honesty. He also told us "I promise I'm a good guy" , but unfortunately lacked the ability to prove this. Buyer beware.

I designed a custom engagement ring with Serge…read more Throughout the whole process, Serge made things easy and helped figure out the best ways to bring the vision of the ring to reality. He used reference photos I had sent him, as well as thoughts he and I planned out to make the ring special. Very competitive prices, especially with the amount of jewelers around him. I would 100% do business here again - and probably will when wedding rings come around! Worth stopping in and having a conversation with him about your goals.

I loved working with Deb to custom create an engagement ring! Deb was kind, knowledgeable,…read moreaccommodating, thoughtful, and clearly well connected to other diamond providers in the building to come up with the absolute best stones for my price range. She was not pushy at all, and helped me create the most beautiful ring. Even better, she scheduled my fiancé for a same day size adjustment to get a perfect fit. She loves it, and I'm already working with Deb for my next gift! Highly recommend Deb!

Deb was wonderful to work with and made beautiful engagement wedding bands for us! We would…read morerecommend working with Keezing Kreations. Deb had lots of ideas for our wedding bands after we sent her initial thoughts and was really helpful when we went into her shop to try on options. Deb even worked with us and re-made my wedding band when using some existing diamonds of my grandmothers made the ring bigger than I wanted. We love working with Deb and are so happy with our wedding bands.

BUYER BEWARE: Do not buy anything from Sophie Hughes website, as the photos do no accurately…read morerepresent what the jewelry looks like! Do not buy without going into the store and seeing the item in person. I made that mistake last week when I ordered a silver link bracelet from their sale items. The bracelet looked beautiful in photos and since I'm in Los Angeles I had no way of going to see the bracelet in Boston. So I bought based on the photos. Big mistake! The bracelet arrived and it is small, sad, and cheap-looking. It looks like a child's bracelet you might buy in a dime store. And it certainly looks terrible on a grown woman's wrist. It is incredibly lightweight - probably has about $3 worth of silver in it. I feel cheated and disappointed. I paid $200 - that was the sale price, the original price was $400 - can you believe it? I was dumb enough to buy this bracelet online without seeing it in person - OK, my mistake. I trusted Sophie, having bought an expensive gold bangle from her in the past. I thought the bracelet would be as pretty as the photo. Alas, Sophie refuses to stand behind her merchandise and will not let me exchange the bracelet for something else, something that might look good on a middle aged woman's wrist. I didn't ask for a refund - I asked for an exchange. So I'm out $200 - plus $20 postage - for a pathetic piece of jewelry I can't wear. Don't make the same mistake I did! Do NOT buy from Sophie Hughes' website. Items appear larger in photos than they are in real life ... and Sophie does not stand behind her merchandise.

I worked directly with Sophie to design a custom engagement ring for my fiancée and could not be…read moremore pleased with the process of working with her and how the final ring turned out. I knew that my fiancée wanted a ring that was more unique and creative than your average off-the-shelf ring from Kay, and I didn't want to bust the bank on a "custom" jeweler who essentially lets you choose the components (shank, head, and stone) then hurries you out the door. I also didn't want to buy a more unique ring from an established boutique jeweler elsewhere in the country that seemed overpriced and impersonal, limiting my design interaction to phone conversations with an assistant and minimal customization at best. Sophie was recommended to me by several other local small-scale, creative jewelers who didn't have experience with precious stones for wedding rings. From the outset she was open to discussing and sketching various nontraditional design possibilities with me, rather than limiting the conversation to her previously established designs. She then proceeded methodically with providing images for conversation, producing a mockup, providing samples of a wide range of options for all components, and discussing the nuances of each decision that was made along the way. The final price tag for the ring was incredibly affordable given the level of craft and attention to detail that Sophie provided. My fiancée is ecstatic about the character and quality of the ring, and we are eagerly planning to return to Sophie to make both of our wedding bands. I cannot imagine a wedding jeweler scenario more perfectly suited to our tastes and budget, and recommend her services wholeheartedly.

Don't bring your gold here! Brought a gold ring here to have…read morehim knock back into place as one row of diamonds were bent. Knocked the row 70% or so back into place and then proceeded to shave off so much gold that the edges on my finger are not longer sharp and defined. The band is considerably thinner. Gold being around $3500 an ounce can create this level of dishonesty. He didn't ask if I wanted it polished. Just proceeded to shave off gold. Don't go here.

George is a true gift to the jewelry repair world in Boston…read more He never fails to find a way to fix a piece of jewelry I may have given up on:) So generous with his skills and stories we are so lucky to have him in our city. Oh, and George is incredibly affordable, too.

BEST. EVER. I have never written a review before but I was so blown away by Iqbal. I hadn't gotten…read moremy rings professionally cleaned since I got them (7 years ago, oops.) and they came out looking absolutely brand new!!! He also did an incredible job at resizing them and was able to do 2 rings and have them back to me in a day. Overall, great experience and service. I will forever be loyal to Iqbal and Khan Diamonds

My husband and I absolutely LOVE this place. Got both of our wedding bands + my engagement ring…read morehere. I get so so many compliments on my ring for its uniqueness, beauty & sparkle. Strongly recommend the plan with the diamond rings since it includes replating and makes the ring feel brand new! Iqbal has a fantastic eye and even gave me a cleaner kit. Located on the 5th floor of the Boston exchange jewelry building off of Washington. We will recommend him to everyone. Even came in with a friend to have his 5 year old ring feeling brand new!!!

I have been coming here for the last 2.5 years?, since moving to Boston for various jewelry…read morerestorations and will never go anywhere else. They are all so kind and knowledgeable! Very efficient too! 10/10

Great Spot! Tremendous service! Was unsure of what I wanted when I walked in and the staff was very…read morehelpful. Will be going back.

We purchased from Arman 3 rings... 2 custom wedding rings and one engagement ring. Although they…read morewere all likely a little bit more money than we intended to spend, they all came out beautiful and this is in in no way meant to say anything about his work which has been consistently excellent. Given the exorbitant costs of all three rings at the time and the care Arman took in making each one, it seemed logical when he delivered them and promised us both verbally that should there be any need for future care/work, he would take care of them in the future at no charge. "I never charge for servicing rings that I make," he said as he proudly delivered me the rings, with a twinkle in his eye and a bright smile. Fast forward three years to today, my rings needed to be increased in size. Arman coordinated a time to do the ring adjustments same-day and delivered the rings to me along with a $280 invoice. Wait a minute, I thought, he promised never to charge me for these? I politely asked him to honor his word and reminded him that he had made this promise to me years ago. He informed me that he "has to make a living too" and he has a "business to run" and that if I had any questions I should ask my husband about running a business. My husband and I both run businesses (I'm a dentist) and so I don't need to ask him about running a business (thanks for the sexist comment), but when you give someone your word in business, you should honor it. I'm happy to remove this review if Arman is willing to honor his word and remove the invoice.

Arman worked with me to make a design and got the ring completed quickly to accommodate my…read moreschedule. A real family business, ask to see the rings his children designed. Great craftsmanship and fun to work with.

I am very excited Cynthia Britt has opened an office in NY. My fiancé and I visited her Boston…read moreoffice and could not be happier with the ring customization experience and the product we received from Cynthia. We were looking for someone we felt comfortable with to guide us through the process without overselling us on anything. From the moment we started working with her, Cynthia was nothing but helpful, thoughtful, and innovative. Her process involves examining the client's hand and then developing ideas and sketches to arrive at a concept for the ring. We then went in for multiple selections, during which she brought us stones to choose from. Every stone she brought was exactly what we were envisioning, which made choosing hard in the best way possible. After we discussed what we wanted, she brought our vision to life and exceeded our expectations. I highly recommend Cynthia Britt if you are looking for a flexible custom experience to get a high-quality product from someone who really understands the industry and her craft.

Cynthia is a miracle worker. I gave her an essentially impossible deadline when it came to getting…read morethe type of engagement ring I wanted. But she sourced a brilliant diamond and made a custom ring for it faster than I thought would be possible. Plus she communicated the progress she was making every step of the way. Cynthia is easy and fun to work with when designing the perfect ring for your significant other. I would trust her again 10 times out of 10.