My sister and I went to see Avery after finding him on a Google search for "watch repair…read moreNorthampton" and boy were we surprised by his excellent customer service before we left for a recent trip to Europe. He replaced my battery and essentially gave my sister a watch. That watch stopped working the next day and we called Avery and he said come over right away (it was 7pm on a Saturday night) and he would take care of it. We went back and he gave my sister two watches to take on the trip and even offered us vegetables out of his garden! Good karma is coming to this guy as evidenced by his generosity and focus on customer satisfaction. If you're in the Northampton/Easthampton or Florence areas, you can't go wrong with Hero Watch Repair!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

Went for an appointment today at 12 -- I had called the previous day and talked with the guy to…read moreschedule it. I got there exactly at 12 and sat outside for 15 minutes -- kept calling, no one answered and the voicemail box was full. No one even showed up so I left, now not being able to resize a ring for my wedding. Bad business practice = bad forecast

A rare find. Not just a jewelry store, but artisans & repair. Delighted to have made the…read moreacquaintance of Cuauhtli. He was able to help me with fixing my favorite necklace while engaging in personal conversation that you rarely find in shop keepers these days. PS Be sure to look into his gorgeous variety of sapphires. The colors will enchant you especially if you're not aware of sapphire's diversity.

It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

I had a complicated request to make a new ring...using large stones, diamonds and antique gems…read more Viola-Mia's creativity was astounding!She carefully and patiently listened and adjusted the design and then the fitting so that it looked great and fit so comfortably! Recommend her without hesitation!

I called Murduff's this morning, and was treated truly well. I asked if I could bring in some…read morediamonds to get a ball park of what they work. Having been a Jeweler/ metalsmith for 50 years, I realize that this is not the call you want. I went in, (without an appt.) and had my diamonds looked at, and found out exactly what they were, how much they were worth on the open market, and had a great exchange with the person I talked with. Some of it was brutal truth, but given/delivered in a very realistic and personal manner. -Very good honest and friendly people. Go there!

I wanted to leave a review because of the great experience that I had today. I am a very difficult…read morefit falling between traditional sizing and Big and Tall. It was quick and straight to the point but not hurried. I chose the wrong color for my shirt and came back 20 minutes later for quick exchange. My sales consultant was both knowledgeable and professional and made my experience a pleasure and not the chore I usually face.

Awesome service. Didn't feel uncomfortable asking questions about what I should get, and they…read moreprovided not just an answer but multiple options. They have enough variety to find things for most occasions, in my case I was looking for a more "fun" suit for weddings, and Will hit the nail on the head. We had it fitted/tailored with the suit tailoring built into the cost of the suit itself which was excellent. The decor is also great; it feels more like it's a humongous closet that I'm free to try things on in and that just allows me to find something that I'm comfortable and confident in. Definitely better than department stores and chain suit stores. Apparently my roommate also gets his suits here and he loves it too.

My now-husband and I drove from Boston out to Northampton, MA to purchase our wedding rings at the…read moreDon Muller gallery. After being disappointed time and again by jewlers in Boston that were too busy to really care about us, meeting Don was a total dream come true. Not only was he having a trunk show of our favorite designer (Alex Sepkus), but he was also able to offer us some excellent suggestions for a "dorky" ring for my chemist husband. We walked out of the store feeling fully understood, appreciated, and completely excited about our purchases! They specialize in sophisticated-whimsy! This is the place to go if you want someone to really pay attention to your preferences and style.

This place is wonderful. Its a great place to find gifts or some new decor for your home. Also, it…read morecarries a wide array of fine jewelry that is designed by local artists. They also do custom pieces. A sure fire place to look for an engagement ring...

Every day I have my morning coffee in a mug I got at Pinch some 15 or more years ago. I pop in…read morewhenever I am in Northampton, and always walk out with something unique. I've always found the staff to be friendly but not pushy, and they can provide a complete backstory on the artists. Over the years I've bought wine openers, wallets, jewelry, lighting, and of course, pottery.

Pinch is a wonderful shop! The cutest hand crafted wares and the friendliest staff! I especially…read morelove the bowls and mugs, but it's also worth going for their artisan jewelry. I try to buy an ornament from here every Christmas while shopping for gifts!

Mr. Stone and his wife came to our senior center in East Longmeadow in November of 2025 to purchase…read moregold and silver. He and his wife were very professional and extremely polite to all that had appointments. He did not force anyone to sell their valuables. He offered a price and if that was acceptable to the customer, the transaction was made. His wife worked alongside him helping to keep everything running smoothly. Never once did I get the impression that her role was to distract in the process. She was kind and most helpful as Richard was. I have not been to their shop in Northampton but the experience was a positive one overall. Richard did explain at the beginning that offerings would be made in the price of gold on the day. He saw over 20 people over a two day period, and many left with a check written in the spot.

This guy is a pirate. He won't let you get a price somewhere and then come back. He won't tell you…read morewhat his commission is on scrap gold, like any reputable dealer will do. Anywhere else will be better.