James and staff are exceptional! This is worth the trip no matter where you reside. The quality,…read morethe professionalism, communication, expertise is top notch. The inventory is diverse which provides you with an opportunity to invest your money in what you truly desire. An overall quality jeweler who cares about their patrons and their personal style. Eddy in Chicopee is great too, super helpful and exceptional too!

I brought my engagement ring here to be resized. While the staff was nice and seemed knowledgeable,…read moreand I felt comfortable leaving my ring with them, my experience ultimately ended very poorly. It took about a day, and when I picked it up, the ring fit much better! However, over the following 2-3 months, I started to notice a visible crack in the shank of my ring that slowly opened more and more over time. I ended up going to a jeweler in West Hartford, CT, who had to replace the entire band. I hate to leave bad reviews, especially when it is a small business, but it ended up being a very expensive and time-consuming mistake coming here. I hope no one else has to go through what I did.

Mr. Stone and his wife came to our senior center in East Longmeadow in November of 2025 to purchase…read moregold and silver. He and his wife were very professional and extremely polite to all that had appointments. He did not force anyone to sell their valuables. He offered a price and if that was acceptable to the customer, the transaction was made. His wife worked alongside him helping to keep everything running smoothly. Never once did I get the impression that her role was to distract in the process. She was kind and most helpful as Richard was. I have not been to their shop in Northampton but the experience was a positive one overall. Richard did explain at the beginning that offerings would be made in the price of gold on the day. He saw over 20 people over a two day period, and many left with a check written in the spot.

This guy is a pirate. He won't let you get a price somewhere and then come back. He won't tell you…read morewhat his commission is on scrap gold, like any reputable dealer will do. Anywhere else will be better.

SUPER friendly and helpful staff. Seriously could not have been more pleasant and accommodating…read more Lots of great stock, much more than I expected from looking at the outside. Highly recommended!!

Polite, courteous, and knowledgeable staff! The people are very professional! I brought a watch in…read moreto have links taken out, as the bracelet was too large. The jeweler took her time and adjusted the links, three times until she got the links just right without pinching my wrist when I put it on and took it off. She answered my questions about Citizen Eco Drive solar cell watch "batteries ". She really took her time to explain the process for when my watch battery needs replacing. In addition, I needed my Promise Ring to be repaired, and Hannoush put a rush order on the repair, which was very helpful. Their prices are reasonable, too.

Very good Jeweler. Second generation which shows the staying ability. Incredibly knowledgeable…read moreabout the craft and very helpful for what you are looking for. Highly recommended.

George Simons & Son Jewelers is the best around and I trust them completely. Bill and Despina are…read moreprofessional, knowledgeable and very pleasant to work with. You can feel comfortable leaving even your most cherished family pieces with them. Last summer, when I wanted a certain item that was hard to find, they truly bent over backwards to have it custom made for me, and at a reasonable cost. I highly recommend them!!! Kathryn Rivet

The staff is as friendly as they are knowledgeable. I had a very minor repair that needed to be…read moretaken care of and they were just as courteous as if I was buying a huge rock! Kudos to Lisa!

Horrible experience and I will never do business with Richards again. I am happy to say that I…read morewent to Baribault Jewelers of Glastonbury, CT which offers only the finest Tacori engagement rings.

They have terrific prices on their beautiful jewelry and treat you as if you are the most important…read morethere. One on one help with the pieces you want to try on and offer their expertise and suggestions. Go there for your next piece of jewelry. You will not be disappointed.

My absolute favorite jewelry store. Everything Rebekah designs is gorgeous, and the antique…read morecollection is perfect. I have purchased multiple pieces from the Northampton store, and I plan on buying more. I love everything they carry, and the women working there are incredibly helpful and sweet. I'm not the most delicate when handling my jewelry, so I unfortunately damaged one of my antique lockets. I brought it back into the store, and Rebekah went above and beyond to repair it, clean it, and have it back in my possession in no time at all.

Bought a $200 pearl bracelet that not after long was coming apart. I brought it in to see if they…read morecould do a quick repair and they quoted me $110 to do it. I was very disappointed that they wanted to charge me half the amount of the piece of jewelry. for something that probably shouldn't have been a problem at the first place.

Wow! Just Wow! No one is that good - wrong! Avery is the real deal…read more I have been looking for a good watch repair shop for a few years and saw the review for Hero Watch Repair and decided to give them a try. I expected to drop the watches and come back in a few weeks once they were repaired - NOPE! Avery sat me down and opened my first watch and replaced the battery immediately - the second watch needed much more work - which he also did immediately. He replaced the battery and then discovered the movement needed to be replaced - he had one in stock so he replaced that as well. To finish the watch he needed to replace the crystal - once again in stock. All in all - I was there a bit more than half an hour and left with two repaired watches which were repaired at a fair price - even better than fair. I am extremely satisfied - never expecting such service. If you have a watch that needs repair you cannot do better than Hero Watch Repair. Color me extremely impressed - THANK YOU!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.