Really enjoyed meeting with the owner for him to look at a diamond ring I inherited. He was very professional and friendly as well as extremely knowledgeable. Beautiful store, I will be back. read more

I'm writing this review to bring awareness to the outstanding service I received at Stevens Diamond Jewelers. I called the store to see if the sapphire studs I wanted were available. I spoke to Awushie who assured me they would be in the store within the week. Three days later my earrings were ready. I went to the store with a friend who needed a silver bracelet reshaped. We were greeted at the door by Awushie who gave us a delightful tour of the store and introduced us to her co worker Mary who assisted my friend with her repair. While I purchased the beautiful sapphire studs my friend's bracelet was quickly reshaped to perfection by Eric the store owner. We had a lovely conversation with Awushie, Mary and Eric and left feeling like we had discovered the best Jewelry store ever and three friends we look forward to seeing again soon. Thank you Awushie, Mary and Eric! read more

My husband and I was referred to Stevens Diamond Jewelers over a year ago as we were new to the area and looking for a jeweler to custom-make a diamond pendant, purchase new jewelry, and watch repairs. Since day one, Eric and his team has provided excellent customer service and been so helpful! We have done business with them a few times now and, we are 100% pleased with the service. This jewelry store is fantastic, friendly, and fast which is why my husband and I will always go to Stevens Diamond Jewelers for our new jewelry purchases, advice and repairs. read more

I recently had 2 rings resized and my experience there was wonderful. Customer Service: greeted right away and very friendly both times I came into the store Craftsmanship: beautiful, my rings looked better than ever. My rings are very unique so I was worried about the fit and final product but they did wonderful. Price: Not the cheapest but for me well worth it. The turn around time was 1 week which was exactly what they had estimated. read more

These guys have some of the best stuff around. Every time I come to look at something I'm always treated with respect and no pressure. I'm shown just what I'm interested in and if I give one of them my price range they stay in it. I've worked with several of the sales people and they are great but the man running the show Eric is just awesome. read more

I've been going to see Eric and his staff for over 25 years! Talk about customer service. He and his staff listens to you, offers suggestions without any high pressure sales tactics you may find at other jewelry stores. I can't tell you how many times I've been in his store and witnessed the staff truly take care of the customer. There's a reason why I've been going here for so long. Always a great experience. Before you make your next jewelry purchase, stop in and see Eric and his staff, you'll be glad you did! read more

Been going here for years, starting with his first location by the mall. Professional and friendly staff with tons of knowledge. The owner was super helpful in helping me. Wanna save money? Stay out of the mall. This is a great local shop, owned and run by a lifelong town resident who has been in the business since he was a kid working out of his dad's store in Springfield. He knows how to take care of folks read more

Eric and Mary were great! Great customer service. I felt comfortable, respected, and heard. They guided me in bringing my vision of the perfect engagement ring to life! read more

Over priced, you can tell there on commission went in and was greeted, when I told the guy what I was looking for he was pushing hard. Found nicer for less read more

My husband bought my engagement ring here and we bought our wedding bands here as well. Could not be happier with the rigs, service, prices. I receive so many compliments on my rings daily..and I have been wearing them for several years! I stop in every once and awhile to have my engagement ring cleaned. We also had our wedding bands engraved with a hand written phrase.. It was certainly unique knowing my husband's hand written message is with me everyday so unique! I highly recommend this store! read more

Eric did an amazing job converting my grandmother's diamond clip on earrings into pierced earring for me to have her with me always. Also, the necklace I got for the pendant that matches the earrings is gorgeous. They did such a beautiful job with everything and it was done so quickly. The service was great and so was the price. So glad I chose Stevens Diamond Jewelers to take care of a very special keepsake read more

I am out of town and needed to have my medical alert bracelet with a stuck clasp removed prior to a procedure. I was kindly welcomed and my issue was quickly resolved. I also received some good advice about replacement clasps without any pushiness to purchase anything. I wasn't even charged! Very kind staff. read more

Many great experiences. This is my go to place. Eric jay and Russ are always so helpful and go out of their way to find me exactly what I want. Great job guys I will continue to recommend you to everyone I know Pricing is excellent. I have always walked away feeling like I got a great deal to go with top notch quality read more

My family has been loyal customers for over a decade but mostly recently I personally purchased a diamond cross that they were able to redesign into a sideways cross design. In addition to this, I had my engagement ring and wedding bands redesigned. The engagement ring is from the Sylvie collection they carry and I can't say enough about how my ring turned out! It came out better than anticipated and the process was seamless. Mary helped me with everything in collaboration with the owner, Eric. They were both extremely helpful to explain the process of redesigning my ring and length of time it would take. Stevens Jewelers also redesigned my mother's wedding ring earlier this year after my father passed. No matter when I stop by or what my questions are, Eric and his team are patient and welcoming. It's good to know there is a jeweler I can trust and count on for whatever it is I might be looking for. Please support local business like Stevens Jewelers that gives you one on one attention no matter how big or small the request and purchase. Thank you for making my ring set into something spectacular in time for Christmas!! read more

My husband has been getting my jewelry from Stevens for as long as we've been together. Their jewelry is gorgeous and their customer service is even better. I recently was reminded of this at a bad experience at Silverscape jewelry in Northampton where my mom took my sister and me to have rings gifted to us by my grandmother resized. The service was awful, the prices are unrealistic, and after all of it, they hadnt even cleaned the ring before giving it back to me! That would never happen at Stevens - they're meticulous about their product and service. read more

I buy all of my jewelry from Stevens Diamond Jewelers. They have the most beautiful diamonds and I always receive the best service. The staff is extremely knowledgable and I never feel pressure! read more