Excellent Service!!! On-time and Professional! I originally found them on Craigslist and I was a little skeptical at first (c'mon it's craigslist lol). But after their cleaner finished servicing our property, it was as if we had just got the place again! We scheduled for the cleaner show up at 12 noon and she arrived early! She finished in under 2 hours and even used cleaning products that didn't leave the house smelling like bleach!! Anyways, this is the only cleaning service I'll be using from now on. Thank you Camille and team! read more

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Follow up: Look at that she was able to reply to this review yet can't give me a call back. AVOID THIS BUSINESS. TAKE YOUR MONEY TO SOMEONE WHO ACTUALLY CARES. Notice how the owner's reply said nothing about the photos or the fact several "policies" were ignored when it comes to providing for the customer. I stand by my one star even more now. I never agreed to not mopping the floors (only skipping one room due to painters being in there because you showed up LATE) and I never got a walk through of the house when the job was completed and I never said it was a great job or even a good job. I had an awful experience with Golden Box Cleaning. I was in the process of moving into my first house. I asked for a "move in cleaning service" which on the website they described as a "deep clean." I wanted my house DEEPLY cleaned before I started moving things into the house. I called them and was able to get an appointment for the following week on Thursday at 9AM. I rescheduled to 8AM because I knew I was going to be extremely busy later in the day with painters, movers and locksmith. I was on a time crunch to get things done! Their catch line is "we clean, you rest." and that's what I wanted. On Thursday, the cleaning person did not show up, so I had to call them to see what was going on. And then they said she would arrive shortly, as their system was not working effectively. The cleaning person show up OVER AN HOUR LATE. Once she (Gabriella) got hers she asked what I wanted specifically done, and I mentioned the ceiling fans are very dusty and to please do everything a "deep clean" requires. Then she asked for paper towels as she FORGOT them. In their FAQ section it says that they bring all supplies. Later, I asked her if the service included moping. She said she FORGOT her mop, and if I had a mop she would do it, but obviously I didn't as the house was completely empty so I let it go because what else am I supposed to do? Then when she "finished" she asked me if I needed anything else done, I quickly looked at the windows and could still see nose prints from the past owners dogs. I asked her to do that. She then leaves, she probably spent around 10AM to 2ish in my home. Not sure what she even did especially considering she gave me back my paper towels roll which looked like she didn't even use half. I didn't think I had to helicopter watch her. I started moving kitchen items into cabinets on Sunday. It doesn't even look like she wiped down the cabinet shelves (see photos) ! That red bucket photo is from us buying a brand new shop vacuum and that is everything we pulled out just from the kitchen cabinets!! That paper towel photo is from one sweep after the vaccum. I went through so many paper towels and time before I was even able to put anything away. I have been working 14+ hours day to get the house livable. It was a Sunday and things need to get done asap. On Monday, I called expressing how unsatisfied I was. I spoke with the owner, Camille, and she made me feel like she wanted to make things right. She offered to have someone come back out to fix the mistakes, but at that point everything was clean! THANKS TO ME! So I asked for a refund. $280 dollars (not even including the obligatory tip) for an extremely awful job is shocking to me. She said I was outside the "48 hour window policy" so therefore she probably couldn't refund my money, but she, THE OWNER, said she will check with the IT team (not sure what it has to do with anything) to see what she could do and would "call me back in an hour". Apparently, this "48 hour window," includes weekends which I've never heard of. She didn't get back to me until 3:26PM (I called at 9:47AM). She didn't even have the respect to call me. She texted me basically saying the IT team has not gotten back to her. The following day she gets back to me (through text again) explaining that the worker already got paid and therefore they couldn't refund my money. From my point of view, that's their problem not mine. They should be eating the cost- not me! On their website, the FAQS say a representative is suppose to call shortly after the service is completed and reach out to ensure we were satisfied. I never got this call. It seems she uses her website policies only when it suits her. I tried calling the following two days and just keep getting the voice-mail. I officially have been ghosted which shows you they are unprofessional. I actually sent a good portion of this review to her and she never responded. So I guess she actually doesn't care about "100% CUSTOMER SATISFACTION". read more

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Follow up owner's response: It is even worse that the company does not stand behind their works. Denying what has happened doesn't help to make it right. Picture showing the cleaning appt was book. If the company doesn't send a pregnant lady over for the cleaning, then who showed up at our property and where was Golden Box Cleaning? read more

Golden Box Cleaning Services - Home Cleaning Near Me - San Diego, California

Been very busy with work that we fell behind in cleaning. I reached out to GBCS and they responded immediately with answers to my questions and availability to schedule a cleaning quick! Nicolette did an amazing job deep cleaning our two bedroom two bath apartment. Trust me, it needed it. She was friendly, professional, and punctual! I am very picky when it comes to companies providing a service and I highly recommend them! Thank you GBCS! Looking forward to our next cleaning! read more

My home has never been so organized. 10/10 recommend! Dwan was amazing! She did so much more then what I asked! I will definitely be using this company from now on! read more

Golden Box Cleaning Services - Perfect! Just what I wanted! - Home Cleaning Near Me - San Diego, California

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Had to take a moment out my day to not only leave a review for Golden Box Cleaning but to say YOU MUST BOOK asap. From the response time, to the top tier quality it's a highly recommends for me. I reached out to help my parents get some early spring cleaning done and Golden Box went above and beyond. I will definitely be booking again! Thanks Golden Box for not only meeting but exceeding my needs! Definitely took a load off of me and my fam read more

I'm so glad to have found this cleaning service! They were very responsive to any questions I had and their work was amazing! With three kids I needed a trusted service to come and deep clean and with Golden Box cleaning I know I can rely on them to get the work done properly and in a timely manner! Definitely would recommend! read more

Never have I ever left a bad review . I tried booking this company a few months back when we moved out of our old apartment. They NEVER showed up . I had to turn the keys in that day so I had to pay another company a cleaning fee and emergency cleaning fee since it was booked same day . So over $300 because this company simply did not show up . My birthday was the beginning of the year and we wanted to start the new year off good and fresh . We went out of town and wanted to come home to a clean house . I got offered a discount through this company for them not showing up to their last job . I figured I'd give them the benefit of the doubt to try them out because I'm a small company myself & know things happen ... we left the keys at home and when we returned the house wasn't fully cleaned . Cleaner had an attitude on the phone because she could not find my apartment. Come to find out her boss gave her my old address ( THE HOUSE THEY WERE ORIGINALLY SUPPOSE TO CLEAN) but I clearly gave her my new address. I'm not sure if she rushed because she was already upset for wasting time but it just wasn't done right . At this point I had marks on my walls & my oil diffuser was put in upside down and leaked all over my expensive crystal rock and was ruined . My fiancé said to cut this company off and not even have them fix their mistakes ! But again , letting them hopefully fix it , they came back the next day and supposedly spent another 4 hours in my home "cleaning" . I came home and my house looked almost the same .. I specifically pointed out things the other cleaner left out and they STILL were not done . The owner sent over a list of their "deep clean" and as I was going over HER OWN list a lot of those items were not done .. she insisted on me still paying because her cleaners spent 6-7 hours in my home and came 2 times to clean and they "worked for free" . I'm sorry but I can clean my own house for 3-4 hours tops and do a better job . I told her I'm not paying for a service that simply wasn't done ! She then began to call me a scammer and insisted I pay her & threatened me with attorneys saying her employees are single mothers and one cleaners car broke down & she had a bad day so I should still pay since I already got a discount . I'm sorry but as a owner , you don't harass your clients . Also still sending invoices every single day . I submitted a claim to thumbtack where I found this company ! This place is a scam itself ! They have a policy online stating if your not happy you get a full refund ! Yet I "complain" and she's still insisting I pay her regardless ! She said wall cleaning is extra , taking out the trash and doing dishes isnt on her list of cleaning for a DEEP CLEAN , all that is extra and what I got should have been "well over $300" . On her list it says under couch's and furniture but then proceeds to tell me that moving furniture is a liability and they don't have the insurance for that ! What a joke !!! read more

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I went with this service after letting them know that my former housekeeper just wasn't consistent. I've had four appointments with them and the only time they came at the appointed time was the first cleaning. In addition, even though I went through the whole house with the cleaner and had a checklist - it was really the bare minimum. All sorts of excuses - I fired them. read more

Professionally kind, punctual, detailed, organized, and proficient. Where something must be done right the first time round. I myself am a detailed cleaner and tend to find myself cleaning more after other people have already "cleaned". Not this company, I was pleasantly surprised. read more