We visited Golden Legends during our family vacation trip last month. Food portions were fairly large, the burgers were huge. The variety of salas from mild to super hot were great.
As we walked around the boardwalk for an ealry dinner before our next excursion, we were attracted to Golden Legends by their advertised boardwalk sign of Buy 1, get 1 Wednesday burger special. As we walked in, there was only one other family enjoying their meal which was great, we anticipated a short wait for our food.
While looking through the menu the waiter mentioned the Happy Hour special of buy 1, get 2 drinks. Who wouldn't take advantage of that special! We ordered our drinks and some of us ordered appetizers. The drink order seemed to be the beginning of our frustration as he outlined the limitations of the special and what was left available in stock. As a couple of us ordered water, they brought bottled water for everyone and double the appetizers we ordered.
We waited what seemed to be longer than what we should've waited for being the only other table without food at the time. (there was only one other family in the restaurant).
When they delivered the bill is when the real frustration began.
We were a family of 6. We all took advantage of the buy1, get1 burger special. We also took advantage of the drink special. Our bill came out to $200US. Keep in mind it should have been burger specials and happy hour prices. We also had a discount card from our resort wich awarded a 15% discount.
When we asked for clarification of the bill, after a boisterous conversation back and forth with our waiter, I asked to speak with the manager. A lady came to our table to explain with our resort discount card she was unable to give us the advertised specials. So everything was charged at full price and then discounted 15%.
Of corse, we decided the specials were well worth more than the 15% discount and we chose to forego the use of our resort card.
The waiter then returned with an updated bill, which was now $189US. This completely made no sense to us. I asked the manager again to explain the pricing. She stated she included the discounts as we asked. So, I asked her if I walked in off the street I can buy 2 burgers with the special and 3 drinks for $11 because that is the discount you gave me from the full priced items as you stated. She said no, it would be more expensive than that. So I asked then why did we only get an $11 discount for what should have been a charge of 3 burgers and 3 drinks plus appetizers.
A third time they went to adjust our bill.
Not much more of a discount other than a few more dollars. I couldn't believe it.
Again, I asked for an explaination. We were then told by the manager she was not able to offer all the discounts and specials we were offered in a single transaction. We can only get either the Wednesday special of the Happy Hour drink specials. I explained we were perfectly fine with foregoing the resort discount, however your waiter was well aware of what we were ordering and the specials we wanted to include. We have now explained it for a third time and our bill is still not correct with what you advertised nor what your waiter offered. I explained that none of this misunderstanding was on our behlaf but rather the waiter and herself. I asked why before you went to make the adjustment just now, why did not then mentioned we would only be able to take advantage of 1 of the specials. You said we couldn't use the resort card, but you didn't say anything about the combination of the other two specials. There was no answer to my question, which led to more frustration between everyone. At this point everything seemed to be misleading advertising to gain customers.
I then asked, as a manager can you make this right for all of this inconvenience? She was adament about making no adjustments to our bill or providing any type of sincere apology on behalf of the establishment, the waiter nor herself.
We paid our bill and was on our way. Our next trip to Cabo will never again include Golden Legends Sporrts bar. In reading other reviews (from other than local guides, this seems to be a common experience). Hopefully, leadership can better their customer service to match their food. Hopefully in reading this, you also look at other reviews besides Trip Advisor. read more