Poor Pricing and Service (DO NOT GO HERE)…read more On December 28, around 2:30 pm, I stopped at the Watch Tune Up Kiosk at the Mall at Forestville. When I approached the counter, the gentleman was working with one customer. Upon taking her watch from the outer sales counter to the service area behind the counter, he turned and asked me what I needed. I rolled up my shirt sleeve to show him my watch and began to tell him that I needed a link removed from the band. He okay and motioned for me to take it off. He took my watch and sat at his seat. He never engaged me or any other customer while he began to work on the watch of the customer he was talking with earlier. HE worked with his back turned to us for 10 minutes. During this time, 4 other customers, who he never saw or choose not acknowledged, came to the counter. He finished the first customers watch and handed it to her. He then proceeded to begin work on my watch. Two minutes later he was done and handed me my watch and the loose links. He began the next job and never said anything more. I waited 2 minutes to gain his attention again and asked him how much I owed. He stated $15. I handed him a $20 bill and upon receiving my change lodged a complaint about how much it cost. He said that that was how much it was and then I asked him how much was a watch battery, in which he said $10. My issue is that it should not cost more to get a new watch battery to make a watch function than it does to have links removed from the watch. At this rate of $15 a for 2 minute of work, that is not extensive, the store is basically telling me that his services are worth $450/hr. That is ridiculous; There are lawyers and doctors in this area that have a much less hourly rates. I told the owner that though I am paying for the service, the charge was too high. He became aggravated and told me that he knows what it should cost. I reminded him that I just paid and he had not done anything for me for free. I left disappointed and in closing shared with him that It should not cost (1) $15 for 2 minutes of work and (2) it should not cost more to get a hardware piece of a watch removed than it does to get a new mechanical piece added, especially when that requires removing the back of the watch and working near the gears and mechanism of the watch. Most online pricing info and guides state that you should pay $5 - $7.50 on having links removed.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Great service! Good recommendations and helpful staff, but not pushy on the sale! A personable and…read morehelpful owner and staff. Quick turnaround on the ring pricing info! Beautiful authentic jewelry. A bit pricey, but certainly worth it for the authenticity and quality.

We have gone here a few times for watch repairs and it's been great each time. Fast service, fair…read moreprices, and good work done. The guy working is always friendly and helpful as well. Definitely worth coming here if you're looking to get some repairs!

Quick and efficient service at very reasonable prices. Will be returning with my smartwatch next to…read moreget a larger band.

First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

Needed my watch links taken out and the woman working was very fast and extremely wonderful. 20…read moreminutes IF that. She knew what she was doing and did it wonderfully! I'd recommend in a heart beat!! The woman working was wonderful.

Everything. My mother's memorial necklace was damaged. They made it look like brand new. They…read morehandled me with kid gloves.

Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.

"Happy New Year" shout out to Chris. I asked for a special custom made bracelet to give as a gift…read more Chris worked extremely hard to make what I had in mind. the final result was exactly right and absolutely beautiful. The person who received it loved it. Thanks, Chris. I appreciate your hard work.

Excellent personalized service. Excellent knowledge. Excellent teacher. Beautiful jewelryread more

Fast, convenient, appropriately priced, happy with replacement of the rear glass of my iPhoneread more

I made an appointment yesterday for 8:00 am this morning. The appointment was at 8101 Sandy Spring…read moreRd Ste 250 which happens to be a share office space. I arrived in front of the building at 7:59 am. I went to the suite which was open. No one was there. I waited until 8:10 am and no one showed up. This person wasted my time and in addition charged me $20 to book and confirm the appointment. I already disputed the charge on Paypal and will pursue it aggressively. This is a straight scam.

Excellent customer service. Bought in several repairs. There very quick straight to business and…read morevery understanding to all my jewelry needs. There prices were alot lower compared to everyone else's in the region. While I was waiting, I had decided to purchase this beautiful chain for a excellent deal.

I am glad that I found this local gem. I had a bracelet repaired and I look forward to taking…read moreadditional items there.