Do not order from them!!! I placed an order on Feb 7th and still haven't received what I ordered…read more Their customer service is horrible. They do not respond. So frustrated.

I never did receive my pear necklace that I ordered from Lavish Jewelers and they have not…read moreresponded to my emails nor did they refund credit to my credit card. They are a farse.

Had watches inspected and batteries installed. They did a good job. I was pleased. They had…read moreplenty of parking as well.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Excellent customer service and the staff was friendly and personable. Considering having them to…read morecustomize my wedding rings.

I just went to ask how much they could fix a brooch, they started to "fix" it, they damaged my…read morechain and they didn't solve it. They wanted it to be another day. They were not responsible for the damage. Be careful solo fui a preguntar cuánto me arreglaban un broche, la empezaron a "arreglar"me dañaron la cadena y no resolvieron. querían que fuera otro día, no se hicieron responsables del daño

The best jeweler I have been to in quite sometime. I visited M&S after my grandmother passed this…read moreJuly. She left some jewelry to me & my sisters & my uncle felt it should belong to him. For this reason I visited M&S to see if; one, they could make a duplicate & two, if it would be cost effective. I met Nasir & asked him if he would clean the pieces for me. Nasir was so informative, inviting & entertaining that I knew this would not be my last visit. After he cleaned my jewelry we spoke in detail about it how replicating the jewelry would be cost effective for both of us. Seeing that the pieces were heavily detailed. Nasir was so accommodating I decided he would be my jeweler going forward. Fast forward to yesterday evening. I pulled up to M&S at the very last minute in need of a birthday gift for very dear friend & Mohamed was pulling down the gate to close. I told him in my kindest voice that rushed over to pick out a very important gift. Being the sweet older gentleman he is. He unlocked the doors & let me in. He pulled out 6 different trays of gold chains understanding that I was looking for the perfect one. I kept Mohamed there for 30mins after closing time tryna to decide between two beautiful gold chains. Mohamed gave his opinion when asked & I am so grateful I had the opportunity to work with him. Me & my friend agreed that it was the absolute perfect gift for his birthday. And I wouldn't have gotten 20.8 grams of 10kt Gold without Mohamed's amazing guidance. Mohamed is seasoned in the jewelry business & working with someone like him makes you feel safe & never taken advantage of. Thank you, again Gentlemen so much!!! I will be seeing you soon.

Excellent customer service. Bought in several repairs. There very quick straight to business and…read morevery understanding to all my jewelry needs. There prices were alot lower compared to everyone else's in the region. While I was waiting, I had decided to purchase this beautiful chain for a excellent deal.

On a whim, my mom & I decided to get a second ear piercing. Very professional, very personal and…read morevery talented. Will be returning.

The team member Danyella is very rude. I went shopping on Sunday, 9/18/22, and she was…read moredisrespectful to another associate, who I think is the manager. I have never seen such disrespect. The manager later told her there was a customer and you being disrespectful. Daniella responded and said I'll call J. I told the young lady, who I'm assuming is the manager I would contact customer care. I was there for 10 minutes and the Daniella didn't care that a customer was there. Bad for business

I rarely leave negative reviews; however, my recent experience at Riverton Jewelers was…read moredisappointing and warrants sharing. I initially visited the store to have a ring resized. While waiting, I browsed their jewelry and tried on a ring priced at $259.00 (10k gold, per the owner at that time). I liked the ring but decided to think it over. Two days later, I returned to the store ready to purchase. I tried on the same ring again, confirmed that I wanted it, and stated that I was prepared to buy it at the listed price of $259.00, which was still clearly displayed on the tag. At that point, the owner checked her iPad and phone and then told me, "The best I can do is $329.00. The price of gold went up." I questioned how the price could increase by $70 in just two days--especially when the price tag still reflected $259.00 and I had been quoted that same price during my prior visit. I asked if the store would honor the posted price since I was ready to purchase immediately. She refused, stating she would "lose money" and said she would instead send the ring back to the manufacturer. The ring was then tossed aside rather than returned to the display case. In my opinion, this was poor customer service. I was willing and prepared to purchase the ring at the clearly marked price, but I was not comfortable paying an unposted amount that contradicted the displayed price. This experience left a very negative impression. Had this situation been handled differently, they would have earned a loyal customer, as I frequently purchase gold jewelry. Unfortunately, due to how this was handled, I will not be returning.

Forget all your preconceived notions about Rivertowne Commons Shopping Center. This establishment…read morehas been in the game close to 20 years! This jewelry store not only sells fine jewelry and various watch bands, but can repair watches like no other. I had 2 DEISEL watches that needed new batteries and one needed repair. I went to uber popular Batteries Plus first. They did not have the tools to remove the original batteries. Next I tried a well established jeweler in Alexandria. They could open the watches but couldn't get one of them to work. I took that same watch to Rivertowne Jewelers and they looked at the watch repair as light work. They repaired it then held it for observation a day or two. Most repairs can be made while you wait and fees are competitive. Be advised: Security is high. You must be buzzed in and out and security cameras are prominent.

Wonder and unique clothing selections. Customer service is great as well…read more There is also artwork to choose for your pallet.

Covid friendly location. Was looking for a particular item & they did not have, however once it…read morecame in stock they called me for pick up! Great African pieces, go support!

I love Karps Jewelers!!!! the man who owns it and runs it is an old Chinese man who is very good at…read morewhat he does he is very thorough and gets everything done properly in a timely manner I've been coming here for 20 years now and we have a great business relationship that is unique and hard to find