This venue has been carrying on quality business for at least 33 years that I know of. The jewelry…read moreis very good quality and variety. The repairs are done in a timely manner and the jewelry artist has been putting out high standard works for at least 10 years at this location. He has been constantly surprising me with his imagination and workmanship. The staff is so friendly, professional, and personable. They remember their return customers like family and make their new customers feel warmly welcomed. There are cool gadgets, home wares, equipment, and other pawn shop items there to peruse and enjoy a good discount on necessities and novelties. I bring my family items here because they treat us like family! They are a blessing!

There are amazing people at that Laurel location, so helpful, so caring, I have been around for…read moreyears. Happy New Year to Candace and Jay . Much Love Miss Jackie.

Just happened to stop in to browse studs for my daughter. There was one staff member that greeted…read moreus as soon as we stepped in. He was very attentive and helped my daughter with what she needed even breaking down some of the sales. My youngest had to use the restroom and they allowed us to use it.. I'm not use to that in jewelry stores so I was won over simply by accommodating the customers needs. At the end we didn't even buy anything lol now that I felt crappy for but overall the experience was great .... Was sent off with well wished by all 3 sales persons while leaving .

I had such a great experience!! Everyone was attentive and friendly…read more Special shoutout to Nikki wonderful energy and amazing customer service!!!!!!!!!!

I would not recommend this jeweler for platinum resizing or repairs. After having my engagement…read morering resized, the shank was left noticeably too thin, which compromised the integrity of the ring. I ultimately had to take it to a more experienced jeweler to have the shank replaced. When I brought the issue back after he resized it, he declined to fix it and acknowledged that he is not very comfortable working with platinum . He also did not seem equipped to properly work with platinum. He was only able to remove material during sizing and did not have the capability to add platinum to stabilize or reinforce the band. That's a major concern because platinum requires specific expertise and necessary materials. There was also a communication barrier that made it difficult to discuss fine details or get clear answers to my questions. I didn't feel confident that my concerns were ever fully understood or addressed. On top of that, I later found out I was overcharged for the initial resizing. Another jeweler quoted me significantly less (about $65 cheaper) for the same work, and with much better results. I believe he means well and may be fine for VERY basic repairs, particularly on gold jewelry, but I regret trusting him with something as important as my engagement ring.

My wedding ring was damaged when my finger got electrocuted. I was worried the repair would be…read morecomplicated and expensive, but it's my wedding ring so I was willing to pay to have it done well. Murillo exceeded all my expectations!! Not only did Murillo repair the ring in under 2 hours, it was also way less expensive than I expected! He polished it as well and it looks amazing. You cannot tell where the damage was at all. I will definitely be coming back for a few other repairs to jewelry.

Pleasant and the price was just right I didn't have exact change. He told me to come back on Monday.read more

Aaron did a great job bringing my moderately priced mechanical watch back to life. I was worried…read morethat watch repair was restricted to Rolexes and Omegas, but he took care of it for a fair price. There is no physical storefront but Aaron picked up and dropped off the watch at my convenience in Baltimore and communicated with me through email the whole time the watch was in his care. I'd highly recommend sending him an email if you need watch repair in the Baltimore area.

Mr. Patrick is the best! I came in to have the chain on my beloved angel necklace fixed as well two…read moreof the prongs on a ring I wear daily. He has been doing this for 36 years! He was a joy to talk to and explained the prices up front. He even gave my 9 yo daughter a silver ring for free since she kept admiring the jewelry. He asked me to give him a week, and it was done in 6 days. Not only did Mr. Patrick fix both my necklace and ring, but he cleaned them and made them look brand new! He has a new loyal customer for life.

4.15.25 I developed…read morea rash, contact dermatitis, from my wedding ring months ago. I've been too afraid to put it back on. It was time to find a solution so I came to this jeweler to see what my options were. He said that he could put a rhodium coating, which would help create a barrier. The coating generally lasts anywhere between six months to one and a half years depending on how frequently you wash your hands and one's profession. My husband went to pick it up for me and commented how sparkly it was after being professionally cleaned. I've had the ring on for two days so far and have not experienced any skin allergies. (Knocking on wood) Patrick, the owner, is friendly and knowledgeable. He delivered the ring back within the timeframe he estimated. Highly recommend this jeweler for repairs. He also has displays of jewelry for sale.

Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.

A family business with Wonderful customer service. I've been going to them for over thirty years.read more

My watch quit working. In the past, when my watch quit, my experience was that whatever jeweler I…read morevisited treated me as if I were wasting his time. I do understand that it must be annoying to a jeweler to have to stop a major, lucrative project with a deadline, just to change someone's watch battery. A watch battery replacement generates nearly no profit for the jeweler. Today I decided to try someone new and stopped in to Greenan in Burtonsville. Wow, what a different experience! The man in the store was friendly, eager to help and he treated me as if I had a truly legitimate need. Within a few minutes, he had not only changed the battery, but he also tightened some pins to make the wristband clasp stay closed better. He didn't make much money on this transaction, but he gained a new customer. Thank you Greenan Jeweler for the great treatment!