Had watches inspected and batteries installed. They did a good job. I was pleased. They had…read moreplenty of parking as well.

Katie, the manager responded to my yelp comments. My review is very accurate and fair. I'm not one…read moreto do this on yelp. But the treatment that I received was just lousy. No, they didn't have one item they messed up on. There were several that were not accurate. They were not handled correctly. She also did not want to produce cashed checks, saying they didn't have them only to produce them later. Beware

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

I rarely leave negative reviews; however, my recent experience at Riverton Jewelers was…read moredisappointing and warrants sharing. I initially visited the store to have a ring resized. While waiting, I browsed their jewelry and tried on a ring priced at $259.00 (10k gold, per the owner at that time). I liked the ring but decided to think it over. Two days later, I returned to the store ready to purchase. I tried on the same ring again, confirmed that I wanted it, and stated that I was prepared to buy it at the listed price of $259.00, which was still clearly displayed on the tag. At that point, the owner checked her iPad and phone and then told me, "The best I can do is $329.00. The price of gold went up." I questioned how the price could increase by $70 in just two days--especially when the price tag still reflected $259.00 and I had been quoted that same price during my prior visit. I asked if the store would honor the posted price since I was ready to purchase immediately. She refused, stating she would "lose money" and said she would instead send the ring back to the manufacturer. The ring was then tossed aside rather than returned to the display case. In my opinion, this was poor customer service. I was willing and prepared to purchase the ring at the clearly marked price, but I was not comfortable paying an unposted amount that contradicted the displayed price. This experience left a very negative impression. Had this situation been handled differently, they would have earned a loyal customer, as I frequently purchase gold jewelry. Unfortunately, due to how this was handled, I will not be returning.

Forget all your preconceived notions about Rivertowne Commons Shopping Center. This establishment…read morehas been in the game close to 20 years! This jewelry store not only sells fine jewelry and various watch bands, but can repair watches like no other. I had 2 DEISEL watches that needed new batteries and one needed repair. I went to uber popular Batteries Plus first. They did not have the tools to remove the original batteries. Next I tried a well established jeweler in Alexandria. They could open the watches but couldn't get one of them to work. I took that same watch to Rivertowne Jewelers and they looked at the watch repair as light work. They repaired it then held it for observation a day or two. Most repairs can be made while you wait and fees are competitive. Be advised: Security is high. You must be buzzed in and out and security cameras are prominent.

A truly divine shopping experience…read more Michael and Beverly are truly some of the kindest, most genuine people I've ever encountered anywhere and I'm so grateful that I found them and their lovely jewelry store. I'm not a big fan of commercial jewelers. I prefer the personal touch that comes with having a family jeweler... a small business that takes the time to get to know you, get to know your preferences, and tailors recommendations to your specific wants and needs. People who stand behind their work, care about their craftsmanship, and do what it takes to get and keep your business. About 2 months ago my favorite strand of pearls broke unexpectedly. For those same 2 months I had been debating if I wanted to go back to my previous jeweler to get them fixed, even though it would be a considerable drive to get to his shop... and given some recent concerns about the quality of his work. Instead, I chose to look up jewelers in other areas that were a considerably shorter drive for me. I found Golden Scripts and was delighted to see how highly rated they were on both Google and Yelp, so I gave them a call and asked if they restrung pearls. Michael was very polite as he informed me that they did, and I told him I would be by later that afternoon. I went straight from work to the jewelry store and made it before they closed. Beverly greeted me at the door and somehow she knew I was the person that called earlier that day. She said she that they were waiting for me and were hoping I would make it in time. As Beverly collected my broken strand of pearls, Michael noticed my sorority letters and showed me some of the custom pieces he created for members of my organization. He also informed me that the store was having an end-of-summer sale and that many of the pieces in the store (including gold, diamonds and other precious stones) were being sold at deep discounts to make way for new fall and winter pieces. I didn't even know people had seasonal jewelry, so they definitely put me on to something. Lol! I took a look around the shop and noticed piece after gorgeous piece.... Many of which were crafted by Michael himself. What really got my attention were the rubies he sold in THE richest shade of red I have ever seen. I shared with him that although ruby is my birthstone, I've never purchased one for myself because all of the rubies I've ever seen are different shades of dark pink, fruit punch, magenta, or colors of that nature but that I had never seen rubies of such a high quality and pure color red. He showed me a few more of the ruby pieces he created, but I found a particularly stunning ruby bracelet hidden in one of the cases. From the moment I put it on, I knew I had to have it. I purchased the bracelet, but noticed a small defect in one of the stones. I mentioned to Michael that I wanted to wear it to an upcoming sorority event that weekend. He took the bracelet, identified which stone had the flaw, and guaranteed me that he would have it back to me in time for my event. As I continued to shop, I noticed a diamond tennis bracelet with containing a set of some of the clearest diamonds I've ever seen assembled on a piece of jewelry. The design was simplistic but elegant and (bonus!) the stones were set in a way that kept the prongs from snagging the wearer's clothing. I tried on a few other bracelets that had more complex and interesting designs and noticed that they too were crafted to not snag the wearers clothes. I really appreciate that level of detail because there's nothing worse than having a beloved piece of jewelry that is an ever-present detriment to your wardrobe. Beautifully and skillfully crafted jewelry aside, it was really the shopping environment that made this such a great experience for me. I was allowed to shop freely, not followed or watched suspiciously, and I didn't feel pressured to buy anything. I learned later that in addition to owning this shop, the two shop owners also co-pastor a church together and you can really feel their witness by the kindness and courtesy that they display to their customers. This store in a gem (no pun intended) in the community and I'm so grateful that small businesses like this one still exist.

I'm so pleased with everything. My jewelry look brand new!!! The experience was absolutely…read morewonderful from the point of entry to exit.... My new jeweler for sure!!! Thanks a million!

I had 2 watches that needed new batteries. I have had watch battery replacement at a couple of…read morelocal places...experiences ranged from good (but not very convenient to my residence) to overpriced and long waiting times. I'm really glad that I gave Sacramento Jewelers my business today. It's a family owned jewelry store and I was greeted with a warm smile at the door. When I asked about replacing the batteries in my watches, instead of disappointment for such a small request, I received a very cordial and friendly response. Both batteries were installed in under 20 minutes and it was a total of $30. $15 each, and these were not inexpensive watches. I couldn't have been happier. Highly recommended and I'll come back to have a look at their jewelry and gold collection in the future.

great service and wonderful people. Very reasonable prices…read moreand they did a great job fixing my watch

Great work. The gentleman that was there was friendly and was able to get my necklace fixed. Every…read moretime I'm in the mall he seems to be the only person working there. If that's the case I hope he's the owner, if not the owner needs to give him a raise!!

Brought a Michael Kors watch in with old battery. Technician had it replaced in 20 minutes. $10 USD…read moreeven. Walked in, no appointment. This place is unique. Operated by nerdy tech dude who works on jewelry all day for years. Loads of experience. Kind of like your trusted neighborhood mechanic. Quality service and super affordable. Highly recommend trying here first before going to a "professional jeweler" who will gouge you for minor services and still muck it up (like going to the car dealership for repairs).

A true "gem" of a place to purchase and repair jewelry. Upon entering, one is greeted warmly and…read moreprompted to procure a complimentary parking pass. The customer service is stellar! The wait time was minimal. The jeweler was in and I was prompted to wait for services rendered. It was less than time indicated. Many smiles and pleasantries. I would recommend this establishment to any and everyone.

They had a 14kt YG Figaro chain listed on ebay when I called in to inquire size wt specifications…read moreIt wasnt the accurate size.. when I ask if it was real gold? I get a text message back saying It's real gold. If you don't want to purchase that's fine. It'll sell here in my store for over $2000. When I tried calling in she picked up and left it unanswered when I called again some one else answered and I left a message. I never got a call back Michelle is or was her name my next question is it wrong for me to ask questions? She later changed the size on ebay 9.5mm to 9.0mm

Quick, friendly, and excellent service. Stan is great and nice to chat with. I got two new watch…read morebatteries and he got it done fast. Highly recommend!

Went in last week only to be told that it is out of business. The clothing store there does some…read moresimple things like watch battery replacement but functionally this place is gone