Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

As a bride to be I'm in the process of building up the perfect wedding day jewelry collection I can…read morepass on to my children one day. I searched high and low for a local business I could buy jewelry from and found gramcarat on Yelp when looking for a resizing. Curt and Lisa were so kind and helpful and gave me a full education on buying jewelry - I love being an informed customer so this put me at ease. I walked out with an amazing deal on my 14k gold diamond huggies that no online retailer or dept store could match for the quality I received. This spot is perfect for the customers starting their stacks!

Great service at a reasonable price. Did a great job helping me get what I needed…read more Highly recommend!

3/6/21 This place had a nice Jade dragon ship that has now…read morebeen sold. I could see this ship placed somewhere in my mancave... if I had a mancave. I also liked the emerald white gold ring. It was for ladies, but it looked masculine enough. The guy said he could sell it to me for $900 dollars. Thanks man. I sense if I start negotiating prices things could change. No, I will just look at the photo I took and admire it.

Very nice gentleman with fair prices for watch battery replacement. Will continue to use him in the…read morefuture.

I needed battery replacement on my Shinola watch. The local dealer wouldn't do this work. They said…read morethey have to ship the watch to Detroit for battery replacement. I'm glad that DJ did this for me. The wait time was minimal.

Friendly, fast and fair. THE place for battery replacements and watch band adjustments, etc. He…read morestarted with a kiosk and worked his way up to permanent space. An American dreamer - like the rest of us. He deserves your business.

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

Frank is the best! I'm new to the area and I'll be a customer for life. He's responsive by text and…read moreprovides drive-by service. So convenient! He's friendly, professional and reasonably priced. He has a short turnaround time and is quickly able to identify and repair all of my jewelry.

Sorry to see the brick and mortar location closed, but happy they are still in business…read more They do great work here! Always a fantastic job on my precious jewelry! They are quick and friendly and treat me like family!! I definitely recommend Olney Jewelers

I have bought pieces for years from Na Hoku at Tysons, but I am never going back. I was treated…read morepoorly by the store manager and by the district manager. The sales associates work on commission, and they fight constantly to make sales. That makes for an unpleasant shopping experience as I like to shop with one or two persons who are actually nice and more knowledgeable. Repairs of any kind take at least 8 weeks, it is NEVER their fault that a piece was not manufactured well, and it broke, and they charge customers to repair their faulty merchandise. The manager treats repeat customers very poorly and smirky; she accuses customers that they have done something wrong with the broken jewelry and that is why it fell apart. If you want to be treated well and with respect, go somewhere else to shop for your jewelry. They do not stand behind their products and never repair them properly. I finally had to send an Effy ring I purchased from Na Hoku to Effy in New York, and they made me another one because it was defective from manufacture. Na HoKu, after eight weeks, had sent it back unrepaired.

I've purchased Na Hoku pieces for decades but never expected to be treated the way I was treated…read morelast month. I brought in a pair of earrings I'd owned tor about 7 months and worn three times. The post had broken on one of them and needed to be resoldered. We no longer had the receipt but I was told over the phone it would be no problem. I was then met w/ suspicion and the cold shoulder once I entered the store. No friendly greeting, no apologies that this had happened to a piece I'd owned a very short time, just apathy (and snobbery). I was told they'd send it back to headquarters and that they'd determine if it was a manufacturer issue (it was) or if I would owe $25 for the pair. I was charged, and again met w/ coldness once I went to pick them up. My business will now transfer to Maui Divers and other retailers that have pride in their product and respect for their customers. On an interesting note, not one of the four women in the store was wearing Na Hoku pieces, clearly no appreciation for the business they work for or the culture.

I understand that you are running a business and want to maximize profits but if that means…read morecompletely lowballing your customers I am not here for it. Came in on Saturday February 2nd to hopefully sell my headphones. They were Beats Solo 3 Wireless Gold edition headphones in excellent condition comes with everything. The guy who handles the negotiations looked up the new and used price and everything was going good. Now a used pair of these headphones go for $160, how do you go from $160 to than offering me a mere $50...?? Will definitely not be coming back here for my business

I buy a lot of my expensive items here. They thoroughly test items and are very honest in pricing…read more It's worth coming in if you have any electronic items you're shopping for.