I started using Timothy Grant Jewelry to change watch batteries. They are honest, offer a unique…read moreselection of products and are now my jewelers of choice for purchases as well as repair services. The prices run from 'wow, that's really a great price' to expensive-but you're buying top quality products. I highly recommend them.

unimpressed with the slow customer service. I left a Corum Dovers watch with them for 9 weeks for a…read morereplacement strap. Nothing happened- no communication and no call. Within a week of retrieving the watch I found the correct strap direct from Corum in NYC. Incompetence?

When you do business with anyone you deserve to be treated fairly and with respect. For a car,…read morejewelry etc. When you give your word to a customer it should be honored. When you sell merchandise you then expect the buyer to resell more to the next person which is why I found this transaction to be disheartening. I recently inherited some silver jewelry. I cannot wear silver. Because of the positive reviews and that my husband used Alvarez to purchase batteries for his watch he took the jewelry to them. The jewelry was weighed and a price was quoted. My husband asked if the quote would still be honored the following day. Alvarez said yes. After coming home and discussing it with me we decided to accept the offer. My husband went back to Alvarez the SAME day and he lowered the price from the original offer. Obviously my husband asked why? The WOMAN said, its because you probably took the jewelry to other places and came back here because our offer was better. Huh? Seriously? What a rude and unprofessional thing to say. I will be honest and say that my husband eventually took the lowballed amount but for the difference it was not worthwhile to try and pursue. I have learned some very valuable lessons. TRUST NO ONE. Always get a quote in writing and that someone's verbal words are only as good as the person giving it. I sincerely hope that Alvarez Jewelers enjoys the money that they shorted from us as apparently Alvarez Jewelry needed the whopping $50 more than we did.

Terrible customer service, wanted us out the moment we stepped in. Very odd experience, it's like…read morethey don't want your money.

This jewelry store is magnificent! From the staff, all of them, to their merchandise…read more I couldn't be happier with this store. Every piece in the store is absolutely beautiful and unique. The staff treats you as family, they are wonderful. The honesty and integrity they exhibit means the most to me. I can't say enough good about this store. I highly recommend it!

My now fiance and I used this jeweler when engagement ring shopping. Peter took the time to have a…read morefull consultation with us, explaining the in's and out's of every detail which was super helpful in narrowing down what I liked. I could not be more in love with my marquis ring. Peter also did a fantastic job on the band, nailing exactly what I was envisioning in my head. I look forward to continue using this as my primary jeweler and recommend to anybody in the area!

Top notch customer service every time I've been in. Makes me not want to visit any other jeweler…read moreever again. They have everything one would want here!

Rahl Jewelers is the best!!! We drive an hour to get to them because we wouldn't go to any other…read morejeweler. My husband purchased my engagement ring from Rahl's as well as we got our wedding bands there. They designed and made a pendant for me from diamonds that I already had (hard to see the detail from the photo) and my mother-in-law had them designed and make a ring from a bunch of loose diamonds that turned out stunning! My husband also has purchased many necklaces and earrings throughout the years for presents for his mother and me and every single one is a "WIN". We have also have all our old rings resized and repaired with them and all look better than ever! They are a family owned business and treat all of their customers like part of THEIR family! Why trust anyone else when you now know about Rahl's!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

Angie is excellent! She is very trusteorthy, provides excellent client care and very professional…read more She handled my transaction within 4 days. I highly recommend her to anyone in need of her services regarding antiques and or other precious items. Laurie M, Bartlett IL

4 stars just because the place was tiny and there wasn't a ton to look at!…read more This is cute little antique shop in Bartlett that I didn't know was in the same building as the dentist! We came here and looked around briefly and found a few items we liked. A woman was there and greeted us along with a younger gentleman in the other room. She let us know we were welcome to take a look around and that she is negotiable on some things. We ended up getting some cute rings for $5 a pop and we all agreed that the woman (Angie I think) was super warm and welcoming. We would come back based on her alone! She was very nice and even told us about another antique-y place near by since we mentioned we were just out shopping at different antique places. Definitely highly recommend checking this place out!

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

Outstanding experience here. I purchased an engagement ring and was impressed by the helpfulness of…read moreboth Hunter and Marc. Marc went out of his way to walk me through the process of choosing the best diamond to helping with the design. He was very knowledgeable and made me feel comfortable spending my money here...couldn't be more pleased with the results.

We have been to this store twice now and both times our experience has been very bad even…read moredisrespectful. I think a decision was made both times since the time we walked in to not engage with us. We asked for prices of few and the response was always curt with the price and no further engagement explaining the price, the making or anything. We asked to see a few pieces and every time we had to call and wait until someone got the time. Despite waiting for long, no one showed us the silver items we wanted to buy for our kids rather told that it is for kids and we decided to walk away with our kid and left the store. It was the worst experience of any gold shops in Chicago. We decide to go to Devon and make our purchase and glad to say that they were respectful of their customers.

it's a super pricey store. I bought a small silver bowl for 120 dollars (30 grams) where as the…read moresame piece is being sold as 80 dollars in West Devon Street Jewel shops. They have no return policy as well. I would not recommend this place if you wanted to buy jewels for a reasonable price.

I have dealt with them on a number of occasions. If you bring anything silver in, they strictly go…read moreby weight. I like selling them my jewelry because they offer more money than most places. This place is not visually appealing and carries the most random things. I wish they had a list of things that they buy. It would really be helpful. The owner has been extremely kind every time I have gone in there. He is honest and upfront.

From the owner: Our jewelry shop and collateral loan service have been serving the area since 2005 and we pride…read moreourselves on excellent customer service and expert knowledge. We'll consider any items, big or small, to secure a loan that's right for you. If you have jewelry or electronics creating clutter around your home, we'll give you a free estimate and buy them from you. We also buy gold, diamonds, and platinum and can design and repair all types of jewelry. Don't worry about calling ahead to make an appointment, just give us a call for more information or stop into the shop!

I brought a 22-in chain from one of their kiosk in less than a month it broke took it back for…read morerepairs not without a fight they opened a store in addition to the kiosk in the mall and I went there they were rude they were rude on the phone on the phone a month later the chain breaks again took it in there they were rude but I got told him I'll never buy another piece of jewelry from you but as long as you are open I will be bringing my stuff back in there for you to repair if it breaks which so far I've only had the necklace to change for 2 months and it's broken twice ! And they will repair it at no charge because that makes no sense for somebody to pay that amount of money cuz they're definitely not going to give you a refund is located in Ford City Mall

Horrible business. This place has been selling fake shoes/clothing since they opened. I was…read morerecently sold a fake gallery department shirt and the owner is refusing to refund me. I've heard similar stories from several other people. Wouldn't refer the place to anyone.