My fiancée and I went in here for wedding band weekend. The lady helping us was so incredible. She was thorough, knowledgeable and patient. Love this line, Sethi Couture, beautiful, natural diamonds/stones. read more

I needed to have my watch serviced and Razny was an authorized dealer. I was told it could possibly take 3 months due to the back up que. Dropped it off and received it back in about a month. It had undergone a full overhaul and polishing. The watch is beautiful and looks brand new. The service was not inexpensive but it was well worth it. Very pleased. read more

I took my Movado watch to have an extra hole punched into the leather band. The business is very nice inside, the ambiance is desirable.

I emailed Razny last week regarding some earrings I saw online and was told they only had them in their Highland Park store. Was I supposed to go there?? Somebody texted me back and said I should text them? How odd. I was told they'd have the earrings brought down to the Addison store. That was several days ago - This whole experience was strange and seemed extremely unprofessional. Never heard back from anyone. My daughter's birthday is this week. Did not think much of their "Customer Service" -- No thanks. read more

If you need any service for your Swiss watches, this place was great. Super friendly staff, Nancy was very helpful with my Tag Heuer watch. They have a great selection of Swiss watches for sale as well, very impressive read more

Long time Addison jeweler. Unmatched reputation. Long time family user from my Dad to my daughters. Started in a small strip mall to a beautiful location with world renowned jeweler. Family run business. Customer jewelry. Addison's first and best. read more

This was my first time in Razny Jewelers considering I don't live far from their location. I was greeted warmly when I entered and escorted to the repair area. The woman behind the counter was very nice. Unfortunately they were not able to help me directly but did provide me options to repair my pocket watch elsewhere. I had a good experience at Razny Jewelers. read more

Razny Jewelers is the primo jewelry store for Cartier and Rolex products and repair. They are clean courteous and professional.

The Perfect Fit You know when you are in the right place the moment you enter. That is how I felt when my fiancee and I entered the Razny store in Addison, IL. both of us seniors and married before, we were to spend the day visiting a list of jewelers to decide who we would work with to make the important decisions related to investing and purchasing my first engagement ring and our wedding bands. We tossed the list after we were greeted by an ebullient, energetic Sarah and the team of professionals at Razny, who graciously welcomed us and extended all the hospitality befitting of a bespoke brand. After numerous visits, questions, inquiries, examining an array of diamonds - all with the Razny quality - we found the perfect stone and the perfect rings. Sarah did her homework, researched, and always offered us her expertise along with options. Everyone on the team works together here to maintain the level of customer service one would expect. We became Razny customers as a result and highly recommend the experience to anyone looking for quality, classic design and personal service. read more

I came in for a simple repair. It was my first time to the beautiful store. Bryan De Rama performed the repair to my satisfaction. While Bryan was working in the repair, Adam Cholewinski told me about the family owned business. He educated me on diamonds, and where they are mined. Then, he had my wedding ring polished. It shines like it has never shined before. And all was complimentary! I will be back to the store to shop. You should too. read more

I was shopping around for an engagement ring and I was very impressed with Razny's the moment I walked in. I ended up getting a custom made ring with the help of Pam. She was awesome! She explained everything really well. I ended up proposing on a boat on Lake Michigan. We have received a lot of compliments on the ring. read more

Razny Jewelers - Custom ring with Pam's help. Diamond band with a halo of diamonds surrounding the oval center stone. Picture taken on a sailboat. - Jewelry Near Me - Addison, Illinois

I am not sure why these employees at Razny cannot call back... This is a second time I have called this place inquiring about a watch or Jewelry and they didn't call me back. I called in May inquiring about some steal watches. Spent 5 min on the phone talking to Louis providing watches info. Never heard back or a follow up call! Called again and a lady picked up. Gave her my info and phone to pass to Louis and again provided her watches. Zero calls! Called two days ago to do a trade and this is what another sales person said. I have to run it by manager, then he will have to get the approval by the owner. Hahaha I kid you not! What a joke! Sales people clueless and the managment even worse for letting it continue... read more

I am very impressed with their service. I bought a ring I was treated very well I highly recommend this place. URSZULA GALICA Very professional I am a sales person myself. And I know about customer service And RAZNY It's all about customer care. read more

Razny Jewelers - Jewelry Near Me - Addison, Illinois

My experience with Shirley at Raznys Jewelers was amazing. She was fun, helpful, and not pushy. She was very personable and became my friend. She listened very well and never tried to get me to buy something I did not want. Very impressed and definitely will be a returning customer! read more

Razny Jewelers - Jewelry Near Me - Addison, Illinois

Matthew is amazing! He was so sweet and so helpful in assisting my fiancé and I in finding our dream wedding bands for an affordable price! The selection, communication and service was phenomenal. Razny and Matthew are my jewelers for life now! read more

Dropped off a Tag watch about 3 weeks ago and they called to tell me they were sending it out to be repaired. I was told it would take 10 days, but haven't heard in over two weeks. I've made multiple calls about it and have heard nothing back. For being an upscale jeweler you'd think they'd have better customer service. At this point I'd rather just have my watch back and go to another place, but I need to know where they sent it. UPDATE- the watch was never even sent out for repair, and I was told it was in HIGHLAND PARK when it was dropped off in Addison. Got a call back from Nancy and she then claimed it was right infront of her in Addison. If you work with expensive jewelry, the LEAST you can do is keep track of where it is. Awful service. read more

Rose has always taken care of all my jewelry needs over the years. I wouldn't go anywhere else. we love her!! She is so knowledgeable and helpful. She is so kind. Thank you ROSE !! I'LL BE BACK SOON the holidays are coming! read more

I had a great experience when looking for a watch for my husband. George was very helpful and knowledgeable about the various watch makers and models offered. He helped we choose a beautiful Tag Heuer. If you ever want to buy a watch or any piece of jewelry don't hesitate to ask for George at the Addison location. read more

Rose at Razny's is simply the best. She helped my now husband pick out the most beautiful diamond engagement ring that was perfectly suited to my lifestyle and aesthetic. From what he has to say, the seemingly daunting process of spending a ton of money on something you know nothing about was a breeze. She taught him a lot about settings and diamonds and totally understood when he went for quality over size. I was surprised and totally happy with their choices. I took the ring in to get sized and they were able to do this while I waited, as they understand that a newly engaged lady shouldn't be without her ring but only for a few minutes. We also picked out our wedding bands here. Again, Rose was so patient while we made our decisions. I had no idea how hard it is to choose something you'll wear every day the rest of your life! I ended up choosing the last ring she showed me and in a Cinderella type style, it fit me perfectly. While there, I fell in love with a pair of very unique drop pearl earrings. Unfortunately they were out of my price range and the wrong metal. Guess what? She had her jeweler make a similar pair in sterling silver that I could afford. They looked amazing with my dress and hair. Rose makes magic happen! read more

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Roberto was absolutely amazing!! I went in looking for a few pieces of jewelry, I very basically explained "my style" and what I was looking for - Roberto picked up on exactly what I would like, and not only showed me some absolutely stunning pieces, but also got me some great prices AND best of all put a rush on resizing of a couple rings for a wedding I'm attending this Saturday! Thank you Roberto! You're the best!!! :-) I'll definitely be back to see you next time I need anything! read more

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My husband received the best customer service from Roberto when he picked out my engagement ring. When I came back with him to pick out our bands, I was blown away by him. He is friendly, funny, smart and takes care of his customers. Every time we have come back, even for cleanings, he remembers us and still gives 100% customer service and is just as friendly as day 1. We will come back to Roberto for any future purchases. read more

You know when you walk out of somewhere and you just know that you have to leave a review, but you usually don't. This time isn't like that. I had to leave this review. I worked with George at this Razny Jewlers in Addison and I just have to say that his work and client experience is impeccable. He does what every salesperson should do and that's care about their clients. I maybe didn't spend $10000 at this store, but he still made me feel welcomed and appreciated. Thank you for the 10/10 service George! I know where my business is going from now on. read more

Roberto is a fantastic guy. The sales people here are amazing, and I would definitely purchase from Roberto as he is very knowledgeable and really know his stuff. That being said I would never service a watch here and if I did I would ask to speak directly to the watchmaker. The lady that took my watch to be given to the watchmaker for a basic adjustment clearly did know what she was doing. She mishandled the watch to the point that I had to let her know. She also tried to pull on the bracelet to make a micro adjustment, when this reference Rolex clearly did not have the newer snap micro- adjustment clasp. It was one that required a tool for micro adjustments. Overall, this place is great for buying and there are some people like Roberto that are fantastic and then there are employees like the lady that know nothing about handling watches. I would be extremely hesitant to get an service work done here. Update: Thanks Kim for your apology and for accepting the feedback. Hopefully it will help improve improve service for customers down the line, when you entrust someone with handling a $20,000, or $30,000+ watch you do not get many second chances if the experience is less than professional. read more

Great jeweler if looking at anything from high end watches all the way to diamond rings. I have made a few purchases from Razny and each time I have been treated great. Ask for Roberto Martin he is extremely helpful and knowledgable. He will respect your price range and show you several options. I never felt rushed or that my purchase was less important than another guest. I will be back for all my jewelry needs and upkeep. read more

Worked with Roberto Martin and the greater Razny team to purchase my wife's engagement ring and anniversary band from Razny Jewelers. Roberto delivered with the utmost professionalism and experience one could ask for. Roberto was very pleasant to work with and was extremely knowledgeable throughout the diamond research process. Highly recommended. read more

First off all their stores are really beautiful !! Every time I've been in there for repair work or to purchase "things" we've been treated right and I know I'm getting quality jewlery watches diamonds etc. This is good business I don't get from other jewelers in the area in the Highland Park Area and when I'm in the Addison area as well for that matter. Pam in the repair area is always on the ball and helpful. Great experiences always and the repair dept is top notch .... read more

I like Razny jewelry, very nice place to buy a watch or a Ring, I bought 5 watches already and they just put an order in 2 more watches, besides watches I bought a beautiful ring with an amazing Diamond to my wife, Ask for Roberto, very nice guy.. read more

(This review is from my fiancé who doesn't have yelp) Roberto Martin at Razny Jewelers took excellent care of me when I went to buy an engagement ring for my girlfriend. I entered the store knowing nothing about diamonds and after Roberto's help left with all the knowledge I needed. He informed me about the cut, carrot, clarity and color of a diamond and from there presented me with loose stones to chose from. Razny's Jewelers only sell conflict free diamonds which was also very important to my fiancé. I was able to custom design her engagement ring with ease and confidence and because of my fantastic experience I highly recommend going to see Roberto for all your diamond needs. read more

Not someone that will ever write a bad review but when a good review is due a good review is due. I made my first purchase tonight from razny In Addison and here I am writing a good review. Matt the sales person I purchased with was awesome from start to finish. Everyone for that matter was great from start to finish. Awesome selection, extremely happy with my purchase and I will continue to go back. read more

This is one of our favorite jewelry stores in the nation.From the moment you walk in, you are acknowledged by the staff in a kind and unreassuring manner. Have questions? They have the answers. They are all helpful, kind and knowledgeable. I personally work with Iryna and conversed with a few other staff members. If you are shopping for a watch or jewelry. I highly recommend you meeting Iryna and the staff at Razny Jewelers! Have fun! I did! read more

If you love watches and appreciate businesses that value you as a customer, you want to work with Matt. He went above and beyond for me when I was in the market for a timepiece that I will be handing down to my son. If I'm in the market for any type of jewelry in the future I will be sure to stop in an see him as he has earned my trust and loyalty. Thank you Matt! read more

My now fiancé got my ring here. It's BEAUTIFUL. I had a very specific setting I wanted that other jewelers were not too eager to look for. Urszula (I think that's who helped him) found it. I went there the other day to get my ring resized and I came close to closing time and they still resized it the same day. I don't know if that's common or not, but I appreciated it. Plus, free resizing and polishing for life. I think you pay a little bit more but the quality is beautiful. read more

Amazing amazing amazing!! My boyfriend proposed last weekend with a ring from Razny, and it is so stunning- but it was way too big. I live in the city, so I wasn't sure how I was going to get to the store to get it sized. I took a long lunch today and went to drop off the ring- and they were able to do it in less than an hour!! They were so accommodating and so nice. The ring is still a little big, but I didn't have time to get it fixed or add sizing heads - so she said to just drop back in whenever and I can get it fixed! I couldn't be happier with the service or the product. read more

Razny Jewelers - My ring!! - Jewelry Near Me - Addison, Illinois

RUDE WOMAN NAMED ROSE, SALES PERSON. I purchased a $9,500.00 Brietling Bentley GT Racing watch from another store after coming into this store asking for the same model but was told by RAZNY sales person that they could not get that particular model for me. My wife found exactly the same model watch in another State and had it shipped next day air. I brought the watch here to RAZNY to have it sized sized for $25 and also set the time as I was told on the phone when I called them. A woman named ROSE sized it. She (ROSE) worked on my watch and was very unprofessional. Setting it in top of a tool case cover filled with tools inside (instead of a felt lined jewlery box with walls so parts don't fall out on the floor) and when she (ROSE) removed the link screws she would drop them and they would roll off the tool case onto the table top just missing falling off to the floor to be lost. I asked (ROSE) after the watch was sized for the clear protective covers over the watch in case the new watch had a problem I needed those pieces to return the watch. (She (ROSE) rudely stated "OH! THERE GONE!!! and looked at the garbage bucket beside her not removing them and giving me them back since that would take work and since I was the ONLY CUSTOMER IN THE WHOLE STORE and 6 other employees there at the time she still brushed me off) She (ROSE) handed me the watch without the time set so I mentioned to (ROSE) that I was told that the $25 charge would cover setting tup the time. She (ROSE) then gave the watch to another man to set the watch. He wasn't sure on how to set up one of the dials and he asked (ROSE). (ROSE) looked at me and said "IT SHOULD TELL YOU IN THE MANUAL HOW TO DO THAT!!!) as I still was the only customer in the store at the time with 6 other RAZNY employees standing around which she could have asked one of them how it works since they offer the Brietling line of watches someone there should know! I'm sure BRIETLING would like to know that they cannot set up a BREITLING watch and RAZNY just tells their BRIETLING customers to go home and read the manual instead of them explaining and helping the BRIETLING customer that just purchased a $9,500.00 BREITLING WATCH. I guess they don't need any or repeat business there especially selling $9,500.00 BRIETLING WATCHES and (ROSE) makes sure that you don't come back and spend your money. I would not even buy a TIMEX there if I needed one for 10 bucks let alone a $9,500.00 watch after being treated like I was by (ROSE). Joe.B read more

We have lived in the Chicagoland area for 35 years, and I have FINALLY found my go-to jewelry store - Razny Jewelers. I walked into the Addison store for the first time last Friday, and was warmly greeted by three of their professionals, who had just completed some technical training on one of the many prestigious watch brands they carry. I had recently purchased a Limited Edition Breitling, and had made the decision to keep it, so I was in need of sizing of the strap. I went to Razny because the customer service person at Breitling had very emphatically recommended that I take my watch to the nearest authorized Breitling dealer, and for me, that meant Razny Jewelers. I am so glad that I did! The three salespeople I spoke with during that initial meeting were all extremely enthusiastic when talking watches, and their combined product knowledge was both amazing, and reassuring. I brought my watch in the next morning, and Urszula graciously volunteered to take care of the sizing for me. As it involved the cutting of both sides of a rubber strap, any changes were permanent, and so it had to be done right the first time. Urszula was very careful and professional, coming back out from the jeweler's area multiple times, to check the fit as we got closer and closer to the correct size for me. I am happy to report that her care and hard work paid off...the watch fits perfectly and looks and feels terrific! After the fitting, I looked at several other watches that are being placed on the wish list, from Breitling, Tudor, and several other brands. As we stopped at each case and I pointed out a watch that I liked, Urszula would instantly recite the stats of each watch, as well as unique features and interesting historical background information regarding the particular brand of watch I was looking at. I left with the feeling that, "these people thoroughly know their craft". They installed confidence in me, to the point that as I have jewelry needs in the future, whether for my wife, or to feed my recently resurrected interest in mechanical watches, there is only one place I will be coming back to, and that is Razny Jewelers, and in particular, their Addison location, as this staff is as professional and knowledgeable as it gets. Thank you again for your time and attention, Urszula! read more

I'm surprised by the five star rating. This review is concerned mainly with customer service. It's certainly the worst I have ever experienced at a jeweler. If you are young looking, expect to be ignored. If you are in your 40s, you're all good (even if your car is leased and in reality you don't have a dime to your name). I walked into Razny with a few thousand to spend on an engagement ring only to be treated like I was 2 years old. I've also had a few repairs done here and my goodness they were rude... that is until I pulled out a heavy gold charm bracelet that used to belong to my great grandmother. Razny, don't stub jewelry snobs. We are more than happy to shop elsewhere. read more

I brought in my deceased Mother's rings to be resized and cleaned so I can wear them for my wedding. I was nervous about leaving them because not only they are worth an astronomical amount of money, they are priceless in sentimental value. Let's just say they turned out more gorgeous than I ever imagined. Flawless. Many thanks to Rose and the Razny staff. read more

I love Razny's! They have the most beautiful jewelry. I especially loved working with Andrea Pabich. I needed some of my jewelry cleaned and my Yurman bracelets tightened, and she was extremely helpful. She also helped me pick out two really beautiful Yurman bracelets. I will definitely continue to shop here! read more

We got our engagement ring from Razny and the whole Razny family was as sweet as pie. We actually won the ring from the Razny Ring Race they held in Chicago, but when we went to the store to get it sized, we actually ended up buying a men's watch while we were there because there was just so many options of great pieces that we couldn't resist! We would recommend checking out Razny Jewlers to anyone and everyone and we plan to go there to purchase our wedding bands as well! Highly recommend. read more

We went to look at engagement rings at Razny over the summer when they were having a diamond event. They were so welcoming and offered refreshments and snacks so that you were comfortable to take your time browsing around. Everyone there was ready to help us and wanted to make our engagement special from very beginning! read more