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    Goldring Travel

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

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    5 years ago

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    2.3
    (3 reviews)
    23.8 mi

    Great travel agency for travel. Robin was very helpful in booking our trip to Alaska.Everyone in…read morethe office was very helpful.

    I usually write positive reviews but this is not the case here. About 1 1/2 years ago a group of 5…read morefriends and myself made plans for an Alaskan cruise. We were set to sail 5/10 -5/17/26 and used "Expert Travel." Robin, the travel agent, had done travel arrangements for a friend in the past, so we did not expect major complications. Robin knew this was a first time cruise for most of us and the idea was to spend time with each other. That did not happen for several reasons: She booked our state rooms on multiple floors. We were not able to contact one another unless we were in our rooms. While it was not her fault that our cell phones worked intermittently, if we at least were on the same floor we could still contact one another. She booked our dining arrangement at 7:30 PM without asking any of us if we would prefer the 5:30 PM reservation instead. We are in our 60s, 70s and 80s and eating that late was not doable and we were unable to change the arrangement once on the trip. She did book 2 friends at the earlier dinner. We were not able to spend our dinners together, which was the whole point of the trip! She did not tell us there would be a tremendous amount of walking to do and since we were all on different floors, contacting each other was extremely difficult (the Star Princess has 19 floors of staterooms and this is a very large ship accommodating 5,000 people). She bragged about all the cruises she took with Princess but neglected to tell any of us about the walking, long lines, getting luggage, etc. Two of our friends wound up in wheelchairs toward the end of the trip. The very worst part though was the fact that I almost didn't get to take the cruise with my friends! About l month before the trip, one of my fellow travelers went to her office to ask a few questions. ROBIN DID NOT EVEN HAVE ME BOOKED FOR THE CRUISE! (Reservations were supposed to have been made 1 1/2 years ago). Her only reply was: "I don't know what happened" and "This has never happened before" no apology, nothing. At the time I said, "This is very stressful for me." Her reply was: "I'm the one who's stressed--I have to fix this." Again, no apology or I'm sorry I messed up. She did say she would fix this and she did. Because I was now booked at the last minute, my stateroom was at the very front of the ship (at least 2 city blocks of walking) and the room was very turbulent because it was in the very front. My friends who were on the other floors were in the middle of the ship and did not experience as much turbulence. I had to take what was available because of the late booking. Her business is called "Expert Travel" but it is anything but. She is unapologetic, dismissive and obviously doesn't check her work. I would not recommend her to anyone. What should have been a trip of a lifetime was marred by her incompetence. Sincerely, Arlene M. Larsen

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    Goldring Travel - travelagents - Updated June 2026

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