I generally use the Gold's Gym in Olney, but today I had a couple of errands to run in Rockville , so I checked in here. I was appalled by the shabbiness of the facility. The floors in the men's locker and bathrooms were littered with snack bar wrappers and assorted debris, even a discarded jock strap. Most of the lockers showed some sort of damage. It looked as if these rooms had not been swept or vacuumed in weeks. The bathroom had several sinks, but only one wall bracket for a hair dryer -- just the bracket, the hair dryer was missing. Overall, this is a facility that is about as welcoming as an abandoned warehouse. read more

This is one of the worst Gold's locations in the DMV. I have a membership for the region and have visited numerous others, and this one stands out as bad. The AC during this summer is non-existent. The workout rooms will have air flowing but it is nowhere near strong enough to heat the space. We've seen roaches crawling around the staircase. Equipment is worn down and the general cleanliness of the gym leaves much to be desired. The one pro of this gym that is leaving it as a 2 star review instead of 1 is that it's relatively empty in the mornings. I can reliably claim a squat rack or a bench setup, something not many other places can provide consistently. If you are ok with working out somewhere like this, the deal can't be beat, but I find it hard to enjoy my time here. read more

The only reason I am even giving a 2 star review is the classes and instructors which are great. Otherwise, it would be 0 stars for NO AC for the 3rd summer in a row, and old broken equipment that takes forever to get fixed before breaking again. It's literally a dump. They can't even buy enough floor fans to help deal with the sweltering heat. read more

I joined gold's gym in Rockville Town center about 6 weeks ago. I was pleased with the equipment and the location. Unfortunately there are some other serious problems. Number one is maintenance. The air conditioner has been broken for 3 weeks and when you ask the people at the desk when they're going to fix it they say, it's up to corporate. I'm not sure what that means but working out in an enclosed space at 90° is not pleasant. They also for some strange reason keep the bathrooms IE toilets locked and on accessible. I don't know what the deal with that is. When you ask them about it they say it's out of service. But it's not. Also, there are several other maintenance issues like the elevated doesn't work. So I am not thrilled with this choice read more

The staff is always super nice and the locker rooms are generally clean. I don't get mogged by anyone and other members are genuinely helpful if they see me doing something wrong. Would be an amazing gym if they figured out the AC/ ventilation of the place. On a regular hot day its already humid inside but if it's a rainy day it is STICKY, windows are completely fogged up. Will be going to the germantown one as much as possible. read more

About once every other week, employees just don't show up to open. Garbage service. Is there a way to hold the owner responsible?

I started my membership at this gym about six months ago, and I have absolutely seen the results. The location was my primary reason for coming here, and they have always been here and open on time. I prefer to come here first thing in the morning, right around 5:30 because I know that later on in the afternoon would never be a possibility for me. They also have all of the equipment that I use. I start my workout routine with the treadmill, and then from there I either focus on chest or legs. The chest routine involves about 5 different machines, and the leg workout is much more straightforward. The gym does start to get busy at around 6:30am so if you're trying to workout before work, I would recommend coming here as early as possible. The trainers and other folks who work here have always been great. read more

Gold's Gym - Gyms Near Me - Rockville, Maryland

I'm a member at Golds Gym and I go to this location time to time and the space is great! The equipment is pretty dated though and during the summer the A/C tends to breakdown so they have these huge air fan machines to keep the gym at a comfortable temperature. The gym is kept clean and the staff are super nice. Parking is easy to get, it's just that if you stay longer than two hours you will have to pay their hourly rate. It's surrounded by other eateries so in case you want to explore it's nice to be in a little town full of options. Overall I like this gym but they definitely need some renovations. read more

A YEAR LATER AND NOTHING HAS CHANGED!! This is ridiculous--fix the AC! We shouldn't start sweating when we walk into the locker room! read more

Gold's Gym - Gyms Near Me - Rockville, Maryland

3 summers in a row without AC. Whoever owns this place should be embarrassed. I could honestly care less about how clean/old the equipment is as it does the job. Machines are often broken and left unfixed for weeks. The only reason I go to this location is because my work provides a membership that requires me to go to this location. I will be losing this corporate membership in November and I am going to do everything in my power to avoid coming back to this location. read more

-1Star I received very poor treatment from the Town Square manager. I also feel abused and scammed with charges made read more

Had to downgrade my review. The AC has been out for more than 3 weeks and it finally died. The entire gym is running on circulating fans, some not even turned on. Each week I am told that it should be repaired by next week. I am not sure how this is acceptable. Will update post when AC is fixed. read more

Gold's Gym - Gyms Near Me - Rockville, Maryland

A couple of the front desk workers (specifically a kid named Victor) are always in pajamas and looking down at their phone or sitting with their feet up on the desk. Very rude, never greet the members, incredibly unprofessional compared to the other Golds locations in the area. Also, the AC has been broken for months!! This location is in desperate need of proper management! read more

No AC cardio is very tough when it's 95+ outside. It's been awhile since broken and corporate doesn't do anything about it.

Just moved over from Rockville Wintergreen Gold's Gym to Rockville Town Center. The air condition has been out for over a week and not fixed yet!!!! This is unhealthy and unacceptable. When asked about it being fixed you get a different answer every time. I suppose the big wheels are telling the employees at the desk to give a bunch of lip service to us. Not good!!!! I plan on reporting them to the health department! read more

Nice staff, but no one leaves the front desk to check on things. Broken elevator, stomach machine, no AC for 6 days, gym bags all over, and poor equipment maintenance. read more

I grew up in this area, but have not been local for a long time now. I was in town recently and wanted to check out a place to exercise so I decided on checking out this Gold's. I used a guest pass found online that gives you three days free to try the gym. When I came in the front desk staff seemed a bit confused with my pass. They got the assistant manager to help me and he was a real nice guy named Greg. He was helpful and asked me what I was looking to accomplish and looking for in a gym. His customer service was real good. The location itself is located in Rockville Town Square so parking can be an issue and I imagine this location can get crowded. The days I went were right after Christmas so it was never too busy. The mens locker room is pretty small, but does boast a sauna. When I got out onto the floor what really stood out was how old some of the equipment seemed and how run down the walls were. I am not sure if they charge an annual facility fee like so many gyms like to do now a days, but it doesn't seem like they are putting that money back into keeping things fresh and presentable. The gym has what you would expect from a Gold's Gym like a squat rack, benches, dumbbells, and cardio equipment, but some items are fairly worn. I didn't see any broken machines though. It is not the cleanest gym I have gone to either, but the bathrooms were clean enough and they did seem well stocked when I washed my hands. The price I was quoted for membership dues was $39 a month. This seemed pretty high for this gym in particular, but it did give me access to other locations which I am sure are larger. Additionally, if you look at other reviews they mention experiencing charges on their credit cards after they cancel and I had the same experience over seven years ago when I went to Gold's Gym. At this point I would expect them to get paperwork wrong and have to check my credit card statement continuously, so that also makes $39 a month seem a bit high. I am not sure what gyms in this area are good, but I am not sold on this Gold's location. read more

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The gym itself is fine. Whoever decides who stays in management roles here needs to rethink things. I recently stopped going to this location because of a male member who was sexually harassing me every time he saw me (as long as no one else was around). I thought I had figured out what days he didn't go to the gym, so I would go on those days. On one of these days that I thought it was safe, he snuck up behind me -- he got about an inch behind me and startled me (on purpose) when I was in the middle of lifting weights. I dropped the weights and screamed for my life. What was he trying to do? Grope me? Grab me? Expose himself to me? I got the front desk person involved, and he handled it very well. He kicked the guy out for the day, and had me write a statement to give to management about what happened. I left my contact information (phone and email)...and never heard anything. I don't blame management for what happened to me, but not following up is unacceptable. I gave them the background/history with this vile human, so it was clear it was not a one time incident. So I don't know. If he is still a member here, and you are female, stay away. If he is no longer a member here, then definitely come here--because otherwise he is at a different gym doing the same thing there. read more

I have used Golds gym now for over a year, that is, Golds gym at Rockville Center. Equipment is satisfactory, but the air conditioning has been down for about 3 weeks. Not good while we're in the middle of a heatwave. This is the reason we come to acclaimed gyms and the reason we pay fees/dues. The lack of air conditioning is simply unacceptable. Please do something about it. read more

I'm member at this gym for years move to this location because the other location recently close Is decent gym cleaner than another location equipment are better too ,look pretty new, bath room clean over all I like it just bit small but I can deal with it, parking is not bad close to the gym don't have too walk far , Class got better after Randolph road location close I went there last week and try new class call 2020 on Tuesday morning it was very good class definitely will make you loose weight past hope they keep this class is really fun ,music was great , the move was challenging my body Hurt for 2 day and I'm doing body pump 3 time a week you will think I use to this kind of work out no ladies you know this work out is working when your body shore for few day ‍‍ read more

A Den of Thieves? My office is two blocks from this Gold's. The membership rate and convenience were enticing factors, but a colleague of mine had his watch stolen out of his locked locker during a lunchtime workout one day a couple of years ago so I hesitated joining. As my previous gym (which I'd been a member of for 8 years) gradually deteriorated I figured there was no way the same thing could happen to me. I joined at the end of January. On May 27 I returned to the locker room at 5:45 p.m. after completing my workout to find my combination lock had been pried open and left hanging on a locker next to the one I had secured my gym bag in. Opening my now unlocked locker I found my bag in place but the front pocket had been gone through and my wallet was now missing. I searched the locker room in the hope that the thief had simply taken the cash and left the ID/cards etc. but no luck. I reported this to the front desk where the manager had me fill out an "Incident Report" which would be faxed to corporate. I'm not sure what the point of this was, and it has never been explained to me. While I was filling out this seemingly pointless form the guy working the front desk goes, "This is weird. When this has happened in the past there's always been strangers in the gym. No one out of the ordinary has been in here this afternoon." Not a particularly comforting statement which I found interesting for two reasons: 1. Apparently thefts are a routine occurrence at this Gold's 2. So you're telling me the thief is one of the regular members or an employee. As I completed the Incident Report another member came out of the locker room to report that someone had stolen his slacks. This prompted the front desk guy to turn to the manager and say, "That makes three today." When I returned to work after spending a day at the MVA etc. I was telling my tale to some of my female colleagues who are also members. None of them were particularly impressed with my use of a MasterLock. The ladies related to me that a woman had her car keys stolen from her locker and the thief had then tracked down her car (probably using the remote) and stolen items from her car. So apparently it's not just the mens locker room that is vulnerable. I'm not going back. I tried to get out of my contract but everyone knows that getting out of a gym contract is about as easy as leaving the mob. I didn't want any compensation for my losses just to stop paying for something I'm not going to use anymore. Gold's corporate customer service was not particularly helpful: Customer Service Rep: Unfortunately your incident (there's that word again) doesn't qualify you for a contract termination. Me: So you're telling me I should continue to use a gym where it's clearly not safe to take any personal belongings into and I'm not comfortable being in since the thief would appear to be a member or employee? Customer Service Rep: (long pause) Unfortunately your incident doesn't qualify you for a contract termination. The manager has roped a doped me since the 27th. He eventually informed me he couldn't let me out of my contract either. So if you like your workout with a little burglary (and some possible identity theft) on the side then this is the gym for you. You have been warned... read more

Gold's Gym - Note the damage to the wood on the door of my locker. - Gyms Near Me - Rockville, Maryland

Unresponsive customer service and fraudulent charges worth 3 months of their membership. When I just moved to Rockville, I was looking for a gym and decided to give a try to this branch because of their '30 Day Guarantee' policy (https://www.goldsgym.com/30-day-guarantee/); well, it turned out to be a big mistake. After a month, I decided to cancel the membership. The manager seemed nice and promised to take care of everything. However, soon after my cancelation, I noticed several new charges on my credit card from Gold's that didn't even corresponded to the membership fees. I disputed everything, talked with the manager and was assured that it was merely some glitch in their system, and that I did not owe anything to Gold's. Everything was fine, but at some point I started receiving automated emails and calls from Gold's stating that I owe money to this branch and threatening to take 'further actions' if I do not pay. I brought this issue up to the manager and was assured that I did not owe anything and it was just a mistake. Now, several months after terminating the contract, I started receiving the same messages again. This time however, I also received a call from a debt collection agency on behalf of the Gold's claiming charges worth 3 months of their membership!!! On top of that, the branch stoped answering my emails. This is absolutely outrageous and unprofessional. It's a shame that such an established chain allows such behavior in their branches. read more

This is a fairly decent gym in a convenient location for me. Their machines and equipment are kept clean and functioning (didn't see any "out of order" or "need maintenance"). Nothing that is really state-of-the-art but has pretty much everything you need. I like the equipment here slightly better than the other Golds gym location a few blocks down Rockville Pike. Gym validates for 2 hour free parking so you have to get your workout done within that time, otherwise I think the town center garages charge maybe $2 for up to an addition 1-2 hours. read more

I've been a member here a couple months now, and I'm happy with it. They have your basic machines, weights, and tons of treadmills/ellipticals spread out over both floors. It's very clean and never so packed that you have to wait around for open machines. I'm the kind of person that likes to just pop in, do my thing, and get out without being hassled, and that's what I get here. The ellipticals downstairs also have TVs attached, so it's nice if you don't like what's playing on the TVs upstairs. The downstairs is preferable anyway because the A/C doesn't reach the upstairs enough. They don't offer you towels, and you'll have to bring your own lock, but it's a nice place to work out. read more

I love the body step class offered Monday evenings at 6:45 in the Square. It is an intense workout, however, anyone can do it. That's because the of the instructor Abigail. She gives great cues both visually and orally. She offers several modifications to the more intense moves and encourages personal modifications as well. She is very encouraging overall and welcoming. She is always well prepared. I really enjoy being a part of her class and have been able to really push myself and see results from taking her class. Thank you Abigail! read more

This location has posted hours...good luck actually experiencing them. I came on a Saturday at 7PM. At 7:30PM, still with 15 or so people working out, a staffer went around and turned off the cable...no the TVs, but the cable, so static is blasting throughout the gym. They also turn off the music and the lights. Message from staff is clear: GTFO. After all, their Saturday night is more important than what you're paying them for. Not to mention, it can be challenging to navigate equipment in the pitch black. So I reach out to the manager. Apparently at this location, there isn't one, because I called every day of the week and each time the response was the same: he's out today. Easily the worst-run Gold's in the area, a reputation even other Gold's will attest to. Don't believe me? Scroll through and check out all the one-stars. read more

Conveniently located gym that had a ton of equipment that serious weight lifters will appreciate. The facility is taking extra precautions during COVID to ensure cleanliness. Ample amount of free weights, cardio machines (even stair climbers!) and TVs. The only things that are missing (perhaps due to COVID) are mats and resistance bands. Free weights go up to at least 150 lbs. Unlike the previous reviews, I think the safe are great. They don't get in your way but are friendly and recognize regulars. read more

Been a member at golds for 2 years now and had a business trip here for two weeks. They wouldn't honor my Gold's travel pass and tried to charge me 45 dollar per week when in town. read more

I went in to start a free trial that I signed up for online. The facility was nice but not the largest. The location is good, right in the Town Square. My issue is the woman who was at the front desk. She gave me a ton of attitude. What is she thinking? I am a potential customer. If this is the way staff treats potential customers I can't imagine what it would be like as a member. There are a ton of gyms up and down the Pike. I have options when I choose a gym. I think I'll go check out one of those. read more

I joined Gold's in Rockville almost two months ago and I absolutely love it! I work two blocks from the gym, and it's so convenient to walk or jog over. It's located smack dab in the middle of the town square. I was walking to the post office and saw that they had a promotion going on for employees who worked within 1-3 blocks of the gym, $25.00/month! I couldn't resist! The gym is spacious, playlists are on point, modern machines, and GREAT staff! I usually use my lunch to take a noon class, and it's just what I need to beat the mid-day blues! I feel healthier and have lost 7 lbs! When you feel good on the inside, it shows on the outside! The classes are fun and loud! I love the instructors! Body Combat, Body Jam, Zumba, and Body Flow are my favorite classes!! Oh the difference a good gym makes! The only reason I am not giving 5 stars is because they don't have a pool. read more

My biggest gripe? Horrible TV channels. I am not sure what kind of cable/satellite subscription they have, because the only channels available are cable news, ESPN, and a local TV station...from Hagerstown! (WHAG!!). Seriously? The machines here are very inadequate. I get that this is an affordable gym, but still! Agreed with one other reviewer.. the staff here do not walk around the gym to see what's going on. They are friendly though. Lastly, there is no sanitizer machines in this gym. I looked real hard for it and was surprised that there are no. One would think that this is a must in a place like this. Highly disappointed. Will stick to my gym in Gaithersburg. read more

Staff is not the friendliest and gym is too small. If you have another option, go for it and don't stay here. the 7-days pass is a joke. your pass will be activated the 1st day u show up but you are not allowed to actually use the gym that day, you have to schedule an appointment with a trainer on a different day and yet you are counting down with no real use. Also, they offer a 0$ membership but it only counts for day 1 of your 7-days pass. Forget about using your free days, fell in love with the gym and decide to join. If not on day one, you will have to pay an $80 membership. read more

3. 5 *** Loved that everything was brand new, though I would have liked more of a variety of machines - there were some machines I noticed that Fitness First had that I would have loved to see at Gold's. Also, another thing to consider about joining this gym is that parking is not free at Rockville Town Center. When I was signing up, the sales person asked me if I was married. I said yes. I noticed him writing something down. I looked over at his notes and he had written "Not primary decision maker" !!!!! This seems sexist :-( read more

I really like this gym space. It's in the middle of Rockville town center, and is a great place to get on a treadmill to people-watch from the huge floor to ceiling glass windows. I can't think of any other gym that offers this nearby. It's super spacious and very clean. There's flattering lighting, and the staff are always nice. It's never too crowded either, and there are variety of group fitness classes. I took a yoga class there, and wasn't too impressed. It was really slow and basic stretching, may be more suitable for the elderly. read more

The gym is generally kept clean and has about everything I need to work out. The treadmill TVs get about 5 channels and there is usually a him to the audio. There are never weight clips when you need them. You have to hunt around for them in the middle of your workout. It would be such an easy fix to buy a few sets a month or at least keep track and make sure there are enough for the existing equipment. The wifi has been out for over a week. Nobody at the front desk seems to care. All the little not big deals add up to an average gym with typical attitude...at best. The attitude Being, leave us alone. Pay your money. Work out. Don't complain. Several weeks later. Wifi still out. Nobody here cares. read more

After coming back from college for summer break, I was looking for an affordable gym that would allow me to keep my workout routine. This Gold's Gym provides exactly that, with a diverse collection of equipment and machines. They have a discount if you only sign up with this location, which worked out for me since I wouldn't be going to any others. Furthermore, they make it easy for you to validate your parking ticket for 2 hours which is plenty for one workout. The gym is usually pretty empty except on weekdays around 5pm when people go there after work. My only gripe is that the staff never walk around to monitor or assist the members. However, all in all it is a reasonably priced gym with great equipment. read more

Solid gym in Rockville Town Center. Same quality and variety of equipment and services as any other Gold's location. Plenty of group exercise classes. Hint to gym goers: While parking at the garage on the weekday is $1 flat rate after 6PM, the gym has dedicated parking free for their patrons on a first come first serve basis on the fourth floor of the garage (have to enter through the Maryland Ave. garage entrance). To park on the spots you have to get a sticker from the front desk, which they were more than happy to provide when I asked about the parking situation. read more

My review is for Derek, one of the personal trainers at this gym. He is really great and knows his stuff. I've met all my goals with his help. He's a soft-spoken guy with a military bcakground. Easy to work with and is very knowledgeable as his "normal" career is in health care. I would recommend him without hesitation. The gym itself is OK, not great but I'm paying for results and I'm getting them. Some of the comments below regarding theft are a concern. Hasn't happened to me, but I'll definitely be more careful going forward. Not sure if Gold's approach to this is any different than any other gym's would be. They all try to avoid liability. The gym does have a kids club that is staffed during peak hours. read more

Brand new gym. People are fairly friendly. Smallish so there is a lot of traffic jams around the free weights area. Pretty crowded. Got my membership for 29.95. read more

Gold's Gym nightmare. I am appalled at the way I have been treated a Gold's Gym. I went in to downgrade my membership from family to single this summer and believed erroneously as it turned out that it had been taken care of. Although I had a change of membership form as a receipt and two witnesses, customer service basically accusing me of lying. Of not requesting the change, because they had no record of it. Treating your clients this way does not make for good relations, and refusing to correct this error which was due to their negligence or incompetence takes it from an error to a whole other level. I can no longer in good conscience recommend Gold's as it seems they turn abusive when you're trying to downgrade your membership or try to get them to fix an error. Whether is a systematic attempt a stealing from their clients or a systemic management issue is unclear. I've been a member of Golds Gym for the last five years. And I had been perfectly content until this issue came up. For the last two years I've had a family membership which was for myself, my niece and daughter. Since they were going off to school this summer I needed to downgrade the membership to a single one. July 19th I came in to the gym with my daughter and my niece, I brought them along with me as they had both turned 18 and were now adults, in case they were needed to sign any forms and to return their barcodes. I also requested that since I was going to be gone for the month of August the membership be put on hold for one month. The girl at the front desk was young and seemed inexperienced, but she said she was taking care of it. She said she had downgraded my membership and I would be charged at the single rate starting with the next payment. She gave me a piece of paper that at the top said "Membership Change Form" and I took this to be a receipt of my change of membership. (wasn't that silly of me) Upon my return in September I saw that I had been charged for the family fee twice, when I got my credit card statement for September. Clearly something had gone wrong so I went to talk to the front desk at Golds gym in Rockville. When I presentment the change of membership form and brought them the credit card statement to show them the erroneous amount, they told me they could find no record of me having come in to change my membership. Clearly I had come in since I had a change of membership form with the date of July 19 on it. That form they said was the wrong form! How exactly was I supposed to know, I inquired, that the form she gave me was the wrong form? After all when the form says "Membership Change Form" you take it at face value. That form it seems was only for the one month suspension. That was however the only form the girl gave me for both transactions. And I have two witnesses to substantiate this. The lady at the front desk brushed me off, no she said I cannot find any paperwork that you came in. Therefore you must not of have come in and done this. We keep very accurate records here, she said. Clearly I stated something slipped between the cracks the girl who was working that day lost the paperwork, misplaced it or didn't do her job properly. Maybe she hadn't been trained adequately or wasn't supervise correctly. Because I did come in with my two girls to change the membership and was told it had been taken care of. I asked to talk to the manager. The manager said it was above his pay grade he didn't have the paperwork so he couldn't do anything. He gave me a phone number. He was incapable of admitting that one of his employees had made an error had hadn't processed my paperwork properly. I was in the wrong. I called customer service and they stonewalled me as well. Clearly at Gold's Gym no one has ever misplaced a piece of paper or made a clerical error - when in doubt the customer must be lying. I was sent on to Erica... and was told I could leave a voicemail and she would return my call. Which she did. However Erica was also incapable of admitting that Golds Gym could have made a mistake. There was no proof that I had come in. The fact that I had a paper that said I had made no difference, the fact that I had two witnesses with me made no difference either. You can write to the complaint department, she said. So I am writing to the complaint department. I am complaining about the way I've been treated. I want an apology. I want a full refund of the three biweekly family plan payments that were withdrawn from my credit card without my authorization. This is tantamount to theft at this point. I'm still absolutely shocked at the way I have been treated. And as promised I'm going to have post this on Facebook and Yelp and contact the business Better Business Bureau etc. if I do not hear back from you within a week. read more