They were honest & transparent and saved my AirPods, 5 stars!…read more---------------------------------------- So I have sold three of our family cars at Carmax. I really appreciate their smooth, no haggle sales process. You get a quote online, you bring the car in (title in hand), and in a few hours, you walk out with your check and they even take care of notifying the DMV for you. Michael was a champ for the most recent transaction. But what really matters is what they do even when it's not transaction related. Turns out, I left my AirPods at the store from a few days ago. But sure enough, they saved it in their lost and found (i mean, TBH, how often does that happen?) Jay even helped write my name on the envelope so I could seamlessly retrieve it when I returned to the store. Thank you, Carmax!

Safety Concerns, Dishonesty & Total Lack of Communication…read more Stars: (1/5) I am beyond disappointed with my experience at CarMax Burbank. I paid extra to have a Porsche 718 shipped from Colorado, expecting a "premium" vehicle that had passed their 125+ point inspection. Instead, I was sold a car with cheap after market brakes, bad rotors, and bad bearings. When I brought the car back because of a loud noise every time I braked, the service department made me feel like I was crazy. They confirmed they heard the noise, but because the brakes "hadn't failed yet," they refused to fix them. The Red Flags & Dishonesty: Hidden Repairs: Their official inspection report only listed an oil change. However, a representative eventually admitted to me that the brakes had been changed with cheap, non-Porsche certified aftermarket parts. * Mechanical Damage: My personal mechanic inspected the car and confirmed these low-quality parts were likely the reason the rotors and bearings were now making noise and failing to function properly. Using "budget" parts on a Porsche not only compromises safety but immediately devalues the vehicle. Safety Risk: My mechanic told me the car needed immediate repairs to be safe. CarMax's standard for "passing inspection" clearly does not meet the manufacturer's safety standards for a high-performance vehicle. The Total Lack of Organization: Lost Car: I dropped the car off on Thursday. By Saturday, no one knew where it was, even though it had been in their possession for two days. Incompetent Communication: After spending 1.5 hours waiting to sign the return paperwork, someone called me on Monday asking me to "pick up the car." No one talks to each other; I had to repeat the same frustrating story to five different people. Rude Service: Aside from Sophia, who was the only pleasant person we dealt with, the staff was dismissive and rude when we raised legitimate safety concerns. I wasted money on shipping and hours of my time. If you are looking for a high-end vehicle, do not trust their "inspections." They are willing to use cheap parts and hide it from the buyer. This was a complete waste of time and money.

I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

I feel that if I'm paying top-tier prices to have my car serviced at a dealership, I should receive…read moretop-tier service and timely delivery. I've visited three other Tesla locations before Burbank, and this one unfortunately seems to struggle w/ time management. My appointment was on Friday at 1:30pm for a full replacement of all four tires + alignment. I was told they would aim to have it completed by EOD 7pm. Around 6pm, I received a message apologizing that it would not be completed on time and that the car would instead be ready by 10am the next day. Thankfully my schedule allowed for that, but it was still inconvenient. What makes it confusing is that I was initially quoted 5 hours for the tire replacement and alignment, yet it still couldn't be completed by the end of the day. The invoice states the job takes two hours. There were also no loaner vehicles available. They did provide a $100 Uber voucher (grateful for this, thank you). Maybe they were extremely short-staffed yesterday or someone had to leave mid-shift. Either way, the experience makes me hesitant about returning to this location for future service.

Alex Keshishi came highly recommended by my coworker, and after doing my own research on Empire…read moreAuto, I decided to reach out. 5/5 stars, Alex made the experience seamless with zero pressure! I contacted Alex through IG with car options and he took the time to work with my budget and delivered beyond what I was hoping for. He gave me space, kept it real and only recommended options that made sense for me. I'll be back when it's time for my next car!

I recently worked with Rafik (Ray) Babakhani at Empire Auto to lease my new car, and he exceeded…read moreevery expectation. I had a very specific request -- exact color and package -- and Ray delivered precisely what I wanted at a much better price than any other dealership or broker had quoted. What stood out most was his outstanding responsiveness and professionalism throughout the entire process. From initial discussions through contract, financing, and delivery, Ray was incredibly responsive and handled every step smoothly. Any small issues that arose were resolved quickly and proactively, making the whole experience stress-free. If you're looking to lease or buy a car, I highly recommend Rafik Babakhani at Empire Auto. He's knowledgeable, transparent, and truly customer-focused. Thank you, Ray -- you made everything easy!

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

I have been using DAV Auto and working with David for over 20 years, and I can honestly say they…read morehave consistently provided outstanding service every single time. David's professionalism, honesty, and attention to detail are unmatched. He always goes above and beyond to find the right vehicle at the best possible price, making the entire process smooth and stress-free. Over the years, David has earned my complete trust and has helped me with multiple vehicles. His knowledge of the industry, responsiveness, and dedication to his clients make him a pleasure to work with. If you're looking for a trustworthy car broker who genuinely cares about his customers and delivers exceptional service, I highly recommend David and DAV Auto.

DAV Executive Auto made the whole process really easy and stress free. I worked with Ejmin, who was…read moresuper helpful and clearly knew what he was doing. He answered all my questions, explained my options in a way that actually made sense, and kept me updated the whole time. I ended up with a great deal and never felt pressured or rushed. I would strongly recommend DAV Executive Auto especially Ejmin, to anyone looking for a smooth and hassle free car buying experience

Nowadays It's hard to find honest and decent people …read more Customer service is amazing, everyone in and out of office doing their best to help. Hope you guys will stay busy all the time Thank you!

They got my dream car a beautiful BMW with the payment I could afford, they are the best and make…read moreeverything very easy, I am very pleased with the high quality of their services, thanks so much! Arbi and his team always have their customers back and will try their best to get them their desired car.

Manny the manager and Bryan the car salesman gave me a uber good deal…read more 2025 RST Z71 5.3L Bryan answered all my calls before and after buying my truck on or off the clock! Work with them and they will work for you.

I purchased my truck from this dealership during COVID and felt I got a great deal at the time. The…read moresales process was smooth, and I was excited about my purchase. However, since then, I've experienced multiple issues, including frequent oil-related concerns, electrical problems, and other mechanical issues that have been very disappointing. To make matters worse, the warranty never seems to cover any of these repairs, leaving me responsible for unexpected expenses. What's especially frustrating is that I'm still making payments on the truck while dealing with ongoing repairs and reliability issues. While I appreciate the deal I received, the maintenance costs, lack of warranty coverage, and continued payments have significantly impacted my overall ownership experience. I hope the dealership takes customer concerns seriously and works to ensure vehicles are thoroughly inspected before being sold.

Just worked with this amazing team for a second time and I cannot express how smooth they made…read moreeverything. The guidance, attention, communication and overall experience throughout this process is by far the best. We are returning clients and prior to working with Arkady and Tony I dreaded stepping foot into a dealership. These guys take stress free to another level, I don't have to work with any dealerships directly and as a busy mom that made me feel at peace. In less than 3 days they got me out of my previous lease early for the least amount $, had it picked up, found and brought my new Mom car to me! Seriously cannot recommend them enough. If you're not a fan of dealerships like me and time is of the essence give these guys a call you will not regret it!

Absolutely thrilled with my experience at century auto leasing and sales!…read more From the moment I stepped in, the customer service was exceptional. The staff was friendly, knowledgeable, and genuinely eager to help me find the perfect vehicle. I recently purchased the new 2026 Hummer EV, and I couldn't be happier with my choice. Every detail of the buying process was smooth and hassle-free. The team took the time to answer all my questions, ensuring I felt confident in my decision. They went above and beyond to make sure I understood all the features of my new Hummer, making the transition seamless. I highly recommend Tony Gallo's dealership to anyone looking for a new vehicle. Their commitment to customer satisfaction is evident, and I will definitely be returning for future purchases. A five-star experience all around!

Great experience with Pier - super helpful, honest, and made the whole process easy. Highly…read morerecommend!

Can't be more happier with my experience with Allen this is my second time working with him and he…read moredid an awesome job had the best deals out there !! Will never go to anyone else! HIGHLY RECOMMEND ALLEN

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

Exceptional service from Garen! He found my perfect Lexus NX fast and made everything effortless…read more Truly a top-tier experience -- highly recommend! Contact: National Auto Leasing & Sales 1358 E. Colorado St. #B, Glendale, CA 91205 Cell: 818-383-0483 | Office: 818-957-5700 Garen@NationalAutoLA.com