First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

I've been renting from this location for quite some time now and I can honestly say the team here…read moreis the main the reason I keep coming back . ( Big shout out to the team that takes care of me every week) Christian , Ivan , Isabella , Dane , Kasheem and Fernando . From the moment you walk in they know and greet you warmly which makes the whole experience personal and welcoming . Every member of the team goes above and beyond to provide good service . They are friendly, professional and always willing to make the rental process smooth and stress free and yes they are familiar with the type of car I like to rent as well. I truly appreciate the effort each team member puts in every time I visit . Thank you all for your outstanding customer service- you have earned my loyalty Saf W

I loved this location, they have an very convenient after hours drop off box. Their van and SUV…read morefleet was recalled last year and they failed to disclose this information to long time customers, like me. I rented and confirmed an 8 passenger SUV. Gabriel called me the night before, [late the night before] to let me know they can only give a "7 passenger SUV". UNACCEPTABLE!!!!! He alleged they had way too many reservations, but how can that be? The reservation keeps the car there! They are lying! the recall is still going on.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Enterprise Rent-A-Car is a popular American car rental agency headquartered in Clayton, Missouri,…read morein Greater St. Louis. They have thousands of locations across the country. And this branch location is at Los Feliz on Hillhurst avenue. This is my second time renting from this company but my first on this Los Feliz branch. They delivered the vehicle that I requested. Furthermore, they have affordable prices, easy check-in/check-out process, excellent customer service and convenient. And just like my NY Knicks sweeping ECF victory, Marquis Hubbard and Nick were on top of their game. Lol. Nick informed me some blemishes or imperfections of the vehicle before I drive it off the lot. Similarly, I supplemented our vehicle inspection with photos and vids as customer should. Overall, I had a pleasant experience with Enterprise of Los Feliz. I recommend them.

I am currently renting a vehicle from the Enterprise location at 17245 Main St, Gardena, CA 90248…read more Upon receiving the vehicle on Friday, I immediately observed a discrepancy between the mileage stated on the contract and the actual mileage displayed on the odometer; the contract indicated 67000 miles, while the vehicle's odometer also showed 69000 miles. Additionally, the vehicle had a distinct odor of cigarette smoke, and the "change oil" indicator was illuminated. On Saturday, February 28, 2026, I returned to the branch to address these issues with the branch manager. The manager informed me of a lack of available vehicles and suggested a smaller alternative. Given that I had rented a full-size vehicle for a planned family trip, I explained my need for a larger vehicle. Despite the circumstances, I had no option but to accept the offered vehicle. While driving on the freeway, the dashboard lights, radio, and all interior illumination unexpectedly ceased to function.

Really disappointing service. I was told over the phone they don't have time to go over the car…read moreoptions with me, even though I was going through insurance for a vehicle accident. I understand being busy but please communicate with customers with more care.

The absolute worst customer service! The vehicles were filthy. I had to return it and not get my…read morecar done at the dealership! They don't pick up the phone when they actually give you their name to talk to and I was on hold for 28 minutes instead of somebody coming in to say she's not available right now I literally had to drive in and see her physically!

It was a one way rental from Las Vegas to Glendale Ca. and everything went well without any…read moreproblems, from checking in to drop off and Norma at Glendale office was very friendly and quick with the return process.

Extremely disappointed with this Hertz location and the way this entire situation was handled…read more I went directly through the Hertz website to reserve a vehicle for my mom and simply used her AAA discount. I received a confirmation directly from Hertz for a 12:00 PM pickup at the Glendale South Brand location. What I don't understand is how Hertz's own website can confirm a 12:00 PM pickup when the location closes at exactly 12:00 PM. Once I realized they closed at noon, I was rushing to get there and called the location SEVEN times before someone finally answered. I explained that I had a confirmed reservation, that we genuinely needed the vehicle, and that my ETA was around 12:02 PM. Literally two minutes after closing. The woman I spoke with made it very clear that she would not wait even a minute past 12:00. I understand that employees have closing hours and I would never expect someone to stay there indefinitely for me. But if your own company allows and confirms a pickup for the exact time your location closes, how is that the customer's fault? Then the conversation became even more frustrating. She told me the problem was that I had booked through a "third party." I explained that I did not book through a third party. I booked directly through Hertz and simply used my AAA discount. Instead of trying to help me figure out a solution, I felt like I was being blamed for the reservation. Then she tells me that the car I had a CONFIRMED reservation for wasn't even available. Apparently they only had SUVs, and they would not honor the price Hertz had already confirmed for me. So Hertz accepted my reservation, sent me a confirmation number, confirmed a vehicle and a price, gave me a pickup time that was the exact minute the location closes, and then I find out the vehicle they confirmed isn't even available and they won't honor the confirmed price for a vehicle they actually do have. What exactly is the point of a confirmation if the vehicle, price, and pickup time you are confirming mean nothing? This was a rental for my mom and we actually needed the car, which is why I was calling repeatedly and rushing to get there. I wasn't asking for anything unreasonable. I was simply expecting Hertz to honor the reservation they sent me. The entire experience was incredibly frustrating and the customer service made it so much worse. I would seriously think twice before relying on a reservation from this location, especially if you actually need the vehicle you reserved.

The best rent car in LA…read more Perfect location, good clean cars, cheapest price in town, easy fast service and super handsome ownerhighly recommend

Did a long term rental with Tony and he was honest, upfront, and didn't try to price gouge. Great…read moreguy.

Midway provided the most personalized and efficient rental car experience I've ever had. They…read morepicked me up exactly on time, and the entire paperwork process took only a few minutes. Alan, the driver who picked me up, also brought my rental vehicle and took the time to walk me through the features of the Camry. Yoon had all of my documents prepared in advance, making the final paperwork quick and seamless. Within minutes, I was on the road. The return process was just as easy and efficient. I was truly impressed by the friendliness, professionalism, and outstanding customer service of everyone at Midway. I highly recommend Midway and will gladly use them again in the future.

This is by far the best place to rent vehicles around LAX. They have shuttles which pick you up…read morefrom the airport and drop you off too. Their vehicles are new, their prices were the lowest, and they didn't nickel and dime us. We rented a Corolla, received a new '26 with 6k miles on it, drove it all over CA, dropped it off, and they then dropped us off via a shuttle company they use for their passengers (Joes). Id highly recommend taking pictures and a video after you pick up the vehicle. They did notice a scratch on the vehicle, but once I showed them the pic of the car I had picked up and the time stamp, they believed me. I'd definitely recommend renting from them and will use them in the future. Their staff are also friendly and efficient.

You cannot go to this location without waiting an hour at pickup and drop off. I don't know why…read morethey don't have more staff. It's the most frustrating rental experience ive had.

all of the staff has been very nice and accommodating here! I rent cars almost every week for work…read moreand this place by far is one of the best car rental places in America. Most places do have any regard for your schedule if you book a car and that car is not available on your arrival. This place although I did not have my car for my full vacation we did come to a forward agreement that would help me pay for the current rental through them . Also, they treated me very well and the lady who works the front and her coworkers are seriously some of the best car rental people in America.

Laura (Lara) took such great care of my rental extension. In and out in less than 10 minutes all…read morewhile providing nice conversations and some great advice regarding insurances. Thank you so much!

Lara the front desk attendant had the worst customer service I have ever experienced! Rude, doesn't…read moreeven cut it. She was dismissive and nasty to me and I'll I was doing as returning my vehicle rented. Nasty nasty nasty She refused to greet me She did not speak to me She was beyond rude when she remind me one of the furniture blankets in the back of van did not belong to the company. When I asked the guys washing the cars her name they responded "she's not nice huh?" RED FLAG If you can't be nice to be peopel why be in the customer service business. Also the sprinter vans are totally banged up and destroyed.