I stopped by James Avery to add a few charms to my bracelet and had a great experience from start…read moreto finish. The store was clean, well organized, and had a beautiful selection of jewelry to choose from. The staff provided excellent customer service, they were friendly, attentive, and happy to help me find exactly what I was looking for. It made the whole process easy and enjoyable. I will definitely be back again!

I was trying to order online and the engraving was not turning out right so I called. The person…read morethat answered the phone, Kathy, was very helpful. She was trying to figure out how to make it work. And she never B.S'ed her way through it. She put me on hold and got answers and helped me. We even laughed a little bit, which I needed. I hope she will get some kudos out of this. She was delightful during a time when the holidays can be stressful.

THE RUDEST, DISRESPECTFUL AND MOST INCONSIDERATE MANAGER OF A LOCAL BUSINESS IVE EVER ENCOUNTERED,…read moreEVER. Got a pawn on my iPad at this location for a medical emergency and I logged out of my iCloud account with the woman associate before she closed my iPad case and gave me my ticket. Fast forward to not even 2 weeks later when I went to redeem my item and when I got home and turned it on for the first time after picking it up my iPad was restored to factory settings. I contacted the store immediately after turning it on, before I even had to set it back up again, and the manager accused and stated that I was lying and refused to take accountability for his business or employees not following their business standards. He then disrespected me even further by saying if I "got an official letterhead from Apple stating it was restored while in their possession" he would return the $20 interest I paid. $20 DOESNT RESTORE OR MAKE UP FOR EVERYTHING THEY LOST/COST ME. I unfortunately did not have any backups available so I lost pictures of my kids, purchases, journals, planners, etc. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO LOSE YOUR POSSESSIONS. They have been reported to the Office of Consumer Credit Commissioner (OCCC) and I will make sure the owner is held responsible.

Older Hispanic lady with black hair is rude. She needs an attitude adjustment, doesn't matter how…read more"many years "she's been working there.

I have been looking around for the best deals to find a bestfriend a graduation present and had my…read moremind set on diamond studs. I had been researching for a few weeks of what I was looking for and what my spending limit was going to be. I didn't know Zales had an outlet so I decided to check it out! Best decision I could've made! I met Jay and right off the bat he was super friendly , welcoming and just an amazing sales person all around! I told him what I was looking for and my limit and he started showing me options. I also asked if there were any Black Friday sales and he was showing me what they had. Not once did Jay pressure or try to persuade me to buy something out of my budget. I asked him about natural diamond vs labs and he was super knowledgeable about the products! I found a pair that I had my eye on but I told him give me time I want to look in the woodlands mall to weigh my options out before I make a purchase. I then go to two jewelry stores inside of the mall, which were Helzberg and the original Zales and was truly astonished with the poor Customer Service that I received and how I was treated within those stores. After being treated so poorly at one store of bargaining back and fourth and trying to be pressured to buy something I went to another one where the lady could have cared less of what I was looking for. Jay truly made my experience unforgettable and his customer service was outstanding! I told him where I worked and that I'm also in customer service and I appreciate him not judging me or looking down on me just because I had certain request or wants for the diamond earrings I was looking for. I'm so happy with my experience and also happy with the gorgeous earrings I purchased for my bestfriends graduation! I will highly recommend anyone who's curious of stopping by to shop with Jay. I thanked him for taking his time with me, not rushing or pressuring me to buy. Also, his attitude did not once changed once I told him that I was going to look around to make sure I'm dead set on the item. Amazing customer service and any time I'm needing a special item. I will be shopping with him!!

Really poor customer service, lacking class & culture…read more We made it a point to visit all the jewelers in the area, in search of the perfect wedding bands. This was one of our stops last Saturday morning. We felt very turned off by the employees and how they treated us. The first girl who greeted us could not stop texting her boyfriend on her cell phone, while sitting in front of us... Then, she interrupted us and passed us off to another lady, explaining that her food had just arrived. We were abruptly "handed off," so she could conveniently take a lunch break mid-conversation with customers. The next lady may have treated us worse. She was a bad comedian, I suppose, as her jokes were extremely offensive & personally insulting... It may have been awkward humor or overly-sarcastic, but she was the only one amused. Terrible experience. We won't be visiting again... ever.

Ever since Carey retired, the people here are just plain rude and standoffish. I will never return…read moreor be giving my business to such people who give such shitty customer service.

Honestly nick and Anthony where extremely nice and patient very honest I was truly left speechless…read morewith the honesty from them as well as the trust I felt I had from them a lot of other pawnshops are really shady and all they care about was profit but here I felt they where being extremely fair and wanted me to get the best of my buck I will definitely be coming back they have some amazing prices on ammo and jewelry and most importantly the customer service from them is truly something you don't get anymore anywhere for all your needs I definitely recommend kingwood pawn

Owned by Samuel Beckett and Samuel Pepys. But not Sam Wheat or Sam Fox…read more High-end Jewelers inside the mall which is a little bit too pricey for us and honestly we don't buy jewels anyway - but we were noticing that the cost is a little more than it is at some of the discount places for kind of the same things. But service is nice.

Great customer service! Very knowledgeable staff. Took care of everything for me! They have a…read morejeweler on site and do free cleanings of my other jewelry I brought in that I didn't even buy from them!

Great place. Has some hidden gems. Clean and friendly staff. Will definitely be back.read more

Called ahead of time to pick up a pre owned gun and was told it was ok to come get it when I got…read morethere said wasn't able to get it even after being told we could so waisted a 20 minute drive

Wow. Great service!!! I was honestly surprised on how great…read morethe customer service was coming into this establishment, the very first thing I got when I walked in was a warm. Hello how are you doing? From a man named Eric. Eric was very kind and professional throughout the whole process of me, trying to sell my item and I couldn't have asked for a better experience, and I'm saying that because almost all pawnshops I go to give me the same cold, Dull responses and they don't even greet like Eric did. Absolutely best pawn shop I have ever been too he gave me top dollar to. Good job Eric !

Terrible customer service the guy I was talking to had a attitude when I asked if you could take…read morecare of my laptop and stated that "if your that concerned about it this is not the place for you".

My brother was in town from Fort Worth just before Christmas and I happened to introduce him to…read moreBarbara. Next thing I know, he's asking to see her fabulous jewelry vault (a real bank vault) and is purchasing a bag full of Christmas surprises for his wife. Barbara is so much fun to work with, it's easy to get in the gift-giving spirit!

From the moment I spoke to Sarah on the phone to the day I picked up the ring, I knew I was in good…read morehands... Barbara and Sarah are amazing! They're experts in their field and really made me feel comfortable throughout the whole process. In 30 minutes of talking about what I thought I wanted, Barbara made a call and brought in the exact setting I was looking for. She has a great selection of diamonds and I was able to find the right one that day---that was Day 1. The next day I stopped by to verify ring size and was told it would be ready by 430 that day... And it was! That was December 21st and 22nd... Wow! They have a customer and friend for life and I will refer them to everyone I know that's looking for jewelry as they really make the process low-pressure/low-anxiety.