THE GOOD: Well stocked and the individual at the rear very helpful. The guy at the back recognized…read moremy military affiliation and told me to ask for my military discount. Which grateful for THE BAD: Red headed lady robotic. Don't give flip attitude. So I asked for a military discount (-2.50) but I have to bring my ID card. Which I left in the car. I parked the car across the street because their parking is very small. THE UGLY: This is the priciest store locally. You come better, going to Home Base. Or Home Depot or Lowes. Additionally Home Base and a major Hardware store have your veterans discount with out having beg a red headed pimple face with no personality. Loss a customer over $2.50. Better service at Home base

Sometimes you can find what you're looking for however selection is small and they do not let you…read moreget bags of soil alone, they make you go to the front desk, pay, and pull around which is a hassle. Also i wonder if they do not know how many bags of dirt since they scan off of a book, a nice man had to go get another pallet of dirt because there wasn't enough out. We heard you have to pay for everything in the outdoor area and drive around to pick it up. Unsure if we will continue to visit Ace

All women must visit here! Ok men too.. This place is awesome. They have home decor to stocking up…read morefor a zombie apocalypse. Food in buckets to cow prints for your walls. Great place to get gifts! Check it out!

From the owner: Quality customer service is our specialty! Hardware, tools, emergency preparedness items,…read morehousehold items, gifts, garden supplies, non GMO seeds, and so much more are in store for you!

Awesome customer service and they are so friendly and helpful. I locked myself out of my bedroom…read moreand after driving all over town I came here and Richard the locksmith found me a spare key and had me out the door under 5 minutes.

Nice store. Well stocked. Nice staff that are helpful.read more

Fast and friendly; I recommend them. Loaded and unloaded my 100 LB propane tank and pay insideread more

Amazing people , very considerate and always willing to help & always have a smile on there face…read morethank you for the great work

So glad we have this hardware store in Lampasas. The staff is knowledgeable, friendly and very…read morehelpful. You can get pretty much get anything you need for those special projects. They are pricey but so convenient when you need something special "right now". They have helped me many times figure out how to handle special situations.

Just wanted to give a HUGE shoutout to John for originally convincing, and pitching the promo for…read morethe Cratsman Sawzaw/ battery charger deal going on. Unfortunately I used it twice, and it stopped working. I went in today with zero hope but, Valerie answered all my questions and, was even able to help me with a defective return/exchange. I absolutely love working with this company/location, and will continue to use them for all my projects. Thank you ACE!

Taylor McCoy has always taking great care of me!! definitely my to go to when needed!! I will be…read morecoming back sooner then later!!

Misleading Stock Info Cost Me Time and Money…read more I called McCoy's Building Supply twice today to confirm they had the item I needed. Both times, staff assured me they had five in stock. I drove 45 minutes from home and rented a 16-foot trailer for the day, expecting a smooth pickup. When I got there, they repeated the same info, so I went out back to load it--only to discover they had none. I then had to return to the counter for a refund, which they said would take 2-4 business days to post. While the staff was polite, the incorrect stock information caused me wasted time, effort, and extra cost. I hope McCoy's improves their inventory accuracy so future customers don't experience the same frustration.

Needed service for my Stihl string trimmer…read more Came in, met Ira the Stihl whisperer and ordered some parts. Parts arrived in a few days. Ira requested that I bring my device in for a check-up. Gave my trimmer a thorough check (set the valves, checked compression checked grease level etc.). Ira expertly installed some of the parts I ordered but after the inspection Ira determined that not all of the parts I ordered were needed. Cost for inspection, parts installation and parts I ordered but didn't use? 0 dollars! Other small engine repair places would have no doubt charged a pretty penny for the inspection and parts installation and probably the parts I didn't need- when was the last time someone in the repair business told you didn't need to spend money on a repair? Refreshing to meet someone in the service industry that is more than competent, candid and honest.

I typically really like all Ace Hardware stores - locally owned, smaller store, helpful employees,…read more etc. I had a one off experience today where I called the plumbing department. A young man put me on hold for 30 minutes and never came back to let me know if he had anything that would fit what I was looking for. He just never came back. Let me repeat: HE NEVER CAME BACK. I called back after 30 minutes and the lady who answered put me on hold, but came back within a few minutes to say: "He said that nothing we have fits." Why he left me hanging for 30 minutes was unacceptable.

Went in and picked up some oil today and was looking and a few other things. Eventually made it…read moreto the register where Mr cowboy rang me out. No personality what so ever!!! I wished him a happy thanksgiving to which he replied "or other"in a grumbling voice. He either hates his job or is a miserable person that doesn't care about customer service. Thanks cowboy, you helped make Home Base my new store for Stihl and home products!!!

Not open past 6 pm, not open on the weekends, unfriendly staff, customers seem like a pain to them…read more A far cry from when Ace was the place with the helpful hardware man. I have lived in Harker Heights for 10 years and have never failed to be disappointed by each visit here.