I am going to do my best to turn all these negatives into a somewhat positive based on my experience even though I did not actually purchase the dog that I was interested in. I felt that the staff did an excellent job the three (yes, three) different times that I went in - especially the girl with blonde hair and glasses. She actually remembered me and was very friendly and talkative. She did not put any pressure on me to purchase the dog by any means and I could tell that she genuinely loved and cared for the animals. (Side note dog was a hefty $1600.00 - but for an AKC pure bred puppy, it's at least somewhat in the ballpark). The girl allowed me to spend as much time with the dog as I wanted (store policy is that you are not allowed to pick them up, you can pet them all that you would like in one of the viewing areas). Obviously a staff member would need to stand about a foot away from me when I was interacting with the dog, but it's for security and most likely liability under their insurance I am sure - and this didn't bother me at all and I didn't find it out of the ordinary. She informed me of all of the offers that were available should I decide to purchase: $100.00 worth of items for free, warrantees for health/wellness, first vet visit was free, etc. But this employee also gave me the backstory on the business, and it doesn't sound as bad as some people are making it out to be (unless she was completely bs-ing me). The dog I was interested in looked healthy and was active - I could tell that it was being well cared for. I am hoping that he gets a deserving home and lives a long healthy life. read more

BUYER BEWARE, I purchased a dog from here and was promised it was not a puppy male dog that the dogs were regularly seen by a veterinarian, and that they were taking good care of. And let me tell you that is not the case my dog had to undergo countless surgeries by my veterinarian who would also come to the conclusion that this dog was never properly taken care of. A list of problems which I won't get too into detail where that severe gum, disease, starvation, hip, dysplasia, ear mites, and a horrible skin infection. Yes, these dogs are adorable when you walk by the store they are lovable and need proper care . And pet express is not the people to do it. They're extremely neglectful and our money hungry. Please please please do your research before purchasing from them. read more

Has anyone ever seen these dogs on a walk or getting fresh air? These poor dogs are in cages all day long.

Fuck this place and all places like it. Puppies are not items to be sold. I'd love to see what their return policy is. If you want a purebred puppy find a real breeder with both parents on the premises, papers, and one that doesn't overbred the mom and destroy her body. And let her "live" in a cage her whole life and have her puppies shipped to garbage places like this. So many of these dogs get dumped at shelters because people didn't know what they were getting themselves into because these places hand them out like hotcakes to anyone flashing a credit card. Do the right thing. read more

I wish I could leave "0" stars. BEWARE!!!! This pet store is still selling puppies from a PUPPY MILL in Minnesota known for breeding dogs under abusive conditions. Check out this link from Dog Advocates of MA: https://www.dogadvocatesma.com/thepetstoreconnection. Please be reminded PUPPY MILLS over breed puppies in overcrowded, unsanitary conditions with a lack of preventive veterinary care. Pet Express purchases these puppies for pennies on the dollar and then sells the puppies for very high prices...often twice as much as you would pay from a responsible local breeder. Unfortunately my very naive 22 year old son purchased and came home with a 12 week old golden retriever from Pet Express on a whim for $3000. He was so proud to boast that the puppy was AKC registered! I bet a lot of people fall for this sales pitch. Any dog can be registered with the AKC. My son was also told a lot of misinformation about the breed. Don't get me wrong, I am also upset with my son for not doing his research. Initially, I wanted my son to return the puppy to Pet Express but after some thought we couldn't do it. The puppy is already 12 weeks old and the older he gets the chances of him being sold are slim. What does Pet Express do with the puppies that don't get sold? I now consider my son's puppy a rescue dog... a very expensive rescue dog. read more

I was one of the people that purchased my pet at pet express. Although she is incredible and invaluable I strongly support more regulations on these type of stores. I later learned that she came from a puppy mill, there is such limited information provided prior to purchase and although I kept asking they insisted she was from a farm. These stores will give anyone a pet, they don't ask for your ability to care for them physically, emotionally or financially. They just care about the money. I love my dog but it saddens me to think that everyone isn't as lucky as she is. Please enforce stricter laws. Pets are a huge responsibility and these companies just want to profit off them. read more

The puppies are in small glass cages being given water through small water bottles. They look visibly uncomfortable. Really not cool. No space for them to run around. Please don't support this place. read more

But is it puppy's fautlt that they come from a puppy mill? I don't understand your reasoning. All the more reason you should rescue that puppy, no? read more

Pet Express in Saugus Ma is and awful place to purchase a pet from. The dogs are OVER PRICED not only are they over priced you dont know where the puppies come from. The puppies smell horrendous which caused my child to have an awful allergy attack... You walk out paying $5g with an awful smelling dog.... Please you are better off to adopt or go through a breeder for the price you are paying at this place. read more

I am a 62 year old woman that has been struggling with depression and anxiety. My doctor recommend getting a dog. I tryed for months to adopt but with no prevail. I decided to go to pet express and try to purchase a puppy. Salesman was very rude as I was asking questions he was on computer. I asked about one pup and was told pup was 3,200 dollars. When I went to pick pup up that same salesman told me that I also received alot of extras that were waiting for me that day. I was excited to receive these extras for my pup. After my freind took the extras to the car while I waited to receive my pup. When Another employee gave me my pup the salesman I was dealing with turned to me and said I owed 3,700. So from what he told me 3,200 for pup it went to 3,700. I asked why was I being charged all that extra money, he proceeded to tell me that all the equipments that he said came with a puppy that we put in the car I had to pay for. I've never would recommend this place to buy a puppy or dog or any kind of animal at all. They are scam artists he should have never told me that the stuff in the store that had all that extra charge was included with my puppy it was not included I was charged for it by this time I had fallen in love with the pup read more

Pet Express - My Bella - Pet Stores Near Me - Saugus, Massachusetts

This is a great place to buy a puppy my dog came potty trained and is a absolute love !

After 8 years, my dog died of cancer shortly before thanksgiving. It's definitely early for a golden as the average is 10-13 years. A vet told me the mass cell tumors she had probably came from one of the parents. After getting advice from my vet, I purchased a new golden retriever from a breeder instead of a store. I'm not blaming pet express for the cancer however their breeders aren't good because they sell pups that are prone to major health problems. I was referred to a breeder via my vet so I finally was able to purchase a GT from a reliable source. read more

I wanted to warn others to stay away from this pet store. I purchased a puppy from here 2 1/2 years ago and we recently found out that he has chronic kidney disease because of abnormal kidneys (an ultrasound confirmed that it was congenital). Now I am paying expensive vet bills to treat the disease. Please adopt or go to a respectable breeder. read more

We got an adorable puppy yesterday, cost about $1,200 bucks. I just can't believe they got my dog from an absolutely disgusting breeder: http://nopetstorepuppies.com/dog-breeder/wagler-henry-amos This breaks my heart to see that animals are exploited like this and that Pet Express (nice service and normal gentle people) associate with such abusive puppy mills that mistreat animals for profit. read more

I purchased my puppy on 8/31 due to the long weekend I was not able to take her in for her visit to the veterinarian within the first 7 days as instructed. I called the shop and advised on what to do next the stated that I had a 6 day extension. Once I got her to the vet they stated that I will not be granted the extension and I will have to pay out of pocket for a sick visit as she has a cough! I say okay of Course as I want her checked out and well. She comes back as having kennel cough and needs antibiotics, I leave a stool sample as well to be sent off and they will call me with any issues on that, so $200 visit later we go home. I get a phone call 2 days later my baby girl has 2 very dangerous parasites and needs "3" more antibiotic and an aggressive treatment of medicine also highly contagious to humans !!! $166.00 more.. Mind you I have a "1" yr old grandson at my home... I call pet express I get advised that she has a 14 day warranty to be returned or exchanged! REALLYYYYY! so bring her back to you so she doesn't get any treatment at all and dies, how about heck no! I don't care about the place and what ever they do but at least treat this pups and keep them healthy like damn it it's not that hard at all..... read more

Always ask to see the parents of the puppy you buy. This is a puppy mill and if you saw how the parents were taken care of, you would be horrified. Dogs are meant to be loved and touched by people not kept in cages their whole life. read more

I was researching local breeders and a friend suggested Pet Express.. I purchased the cutest female puppy chiweenie ( Chihuahua / Dachshund Hybrid) from Pet Express 12/02/2015.. The staff told me her mother was a Chihuahua and a long hair Dachshund.... her paperwork says she is a Chihuahua mix.... Recently started having behavioral issues, not associated with the breed. So I decided to have her tested... What I found out was, she has no Chihuahua no Dachshund.... and that her papers are falsified.... Basically, purchased a very expensive Mutt, which I could have gotten from the pound for a lot cheaper.. read more

I got lucky I love my puppy. But definitely do research before purchasing. I purchased because I fell in love and I did it spontaneously. I feel like I saved him because he is shipped back and forth and lives in that window cage pooping himself. The price that was given to us on the first day was 900 when we came to make it official they said sorry its wrong its 1000 Really annoying. But they gave us 100 dollars store credit so whatever that works. I bought a sweater there it was the last one and a little dirty they gave me 50 percent off. In terms of the staff here and how they do their job and customer service I like it! When it comes to the whole entire establishment as a whole bigger picture.. that makes me sad. But my puppy isn't there anymore he's home with me. And he loves loves the toys here they last alot longer even though they are super expensive. read more

Pet Express - Pet Stores Near Me - Saugus, Massachusetts

I would give them a negative10 if possible. I brought a puppy at Pet express in Saugus, Ma (Square one mall) for nearly $4000 and upon purchasing "lil penny" I was told there was a warranty on her if anything goes wrong with her health in the next year or two I would be reimbursed all or some of my money. Here's the catch.. they tell you that you have to make an appointment with a vet within 2 weeks for a wellness check or the warranty will be voided. I called 20 vets and not one of them has an appointment available for months. I called back to let them know this and was told "oh well, I don't write the policy. Maybe you should call the owners and talk to him. He is the one who writes the policy." So I called the number they gave me and Noone ever picks up. Never will I ever go back there not even to get things for "lil penny ". Worst customer service and on top of that they rip you off. Should I seek legal help. This has to be illegal. read more

Bought my puppy in August at Saugus, and he had cherry eyes came out in a month right after grooming at there Lynn store. Called the store, and there only reply is the can't help. I couldn't returned my puppy just like he was a pair of damaged shoes. He is a living creature, and I love him. But this place is terrible. My neighbor also bought a Golden at this store and the dog was sick in two days. They spent $7,000 on medical treatment on there dog, and I still have to keep spending money on mine because the Melrose Animal Clinic Pet Express recommend is no better than they are. My puppy's eyes keep swelling and he had an ulcer in one eye after the surgery he had there. Now I have switched hospitals for my puppy, and he is finally getting better. read more

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I an most upset to find out that Pet Express is selling kittens (not pedigree cats) for $400. The cats are not spayed or neutered which means your cats will eventually cost almost $800 for vet fees. I recently meet someone who was breeding her cats to sell to Pet Express. She is not a breeder nor are the cats prebreds, just ordinary cats. The owner was given $50 for each kitten. Your store is unethical and inhumane. NO ONE should be buying any animal from Pet Express. If you want a certain breed of dog go to a professional breeder, same for cats. If you want just a regular cat or dog go to a shelter in your area. Everyday 100s of cats and dogs are put down. Pet Express should not be bragging about their reputation. read more

Get a dog from an Animal Shelter, and avoid pet stores! If you must get a puppy and can't find one in a shelter, find a reputable breeder. Pet store dogs run around $3000 compared to the $50 you may pay at a shelter or $1000 from a breeder. My biggest complaint is that the employees at this chain are not skilled in the veterinary field and do not educate buyers about the long-term care of the animals before taking them home. If you want a new dog, do some research and make sure that you'll have the time and $ for all of its veterinary care. Dogs should not be "retail items"! read more

I was thinking about purchasing a Yorkshire puppy there and when I got there the puppies were all kept behind an enclosed space. And both times I went there the employees came off very rude. They do not know customer service at all, which is interesting considering it's their job. read more

Great experience with Pet Express- thank you!

As cliche as it is, if 0 stars were possible I would choose that. I tried editing my previous review but it wouldn't let me for some reason. We purchased our olde English Bulldog on 11/11/16. First off, over a month later I realized they overcharged us $200; we paid $2899 when the paperwork says he was actually $2699. On 11/24/16 (Thanksgiving) he developed severe pneumonia resulting in $2000+ in vet bills. I spoke to the manager shortly after who told us to complete the health guarantee paperwork to be reimbursed (they only reimburse up to $1000) and then told me to be in touch when that was sorted out and he would see what he could do for us. Well, I submitted that paperwork the beginning of December and now at the end of January I still have not heard anything at all. Then on 12/23/16 (2 days before Christmas) he developed pneumonia again, after being cleared 3 days prior. I called the manager that night to inform him and explained that we would likely be billed close to ADDITIONAL $2000+ at the vet, to which he he basically said he wasn't authorized to help and I should talk to the owner. Weeks of phone tag with him led to no answers or help, leaving us with well over $4000 in vet bills in less than 2 months. We were beyond thrilled to add this sweet puppy to our family after buying our first home in August, but now have no idea how we are going to afford these vet bills and continue to pay our mortgage at the same time. To make matters worse he is currently sick right now and most likely developing pneumonia again, but I don't see how we could afford yet another $2000+ in vet bills. I cant put into words the disappointment I have towards Pet Express and their lack of compassion and help with this situation. I hope everyone will think twice before buying a pet from here. read more

Adopt don't shop. These company's use puppy mills. They keep them in a small space 2 dogs per spot. Give them a water bottle kinda like you would see in a hamster cage. read more

Bought my puppy here in April of 2016, had to put him down January 2017. He had two congenital neuro disorders and also had fluid buildup in the ears. I am not only going though the pain of losing my dog that was only 11 months but am now left with an $8,000 vet bill on top of having to pay the cost of the dog plus interest which comes to $3,200. I went to pet express after having to put my dog down and all they could tell me was to submit a claim through their insurance. I submitted the claim and have not heard back yet. I looked up the insurance company and apparently a customer has been trying to reach them for the last 4 months to no avail. DO NOT BUY PUPPIES FROM HERE. They will sell you a sick puppy just to make money. read more

READ THE REVIEWS - THERE'S A MESSAGE...! As adorable as the puppies in the windows might be - don't buy a pet on impulse. I had a very bad experience with this company and want to save other consumers from a heartbreaking situation with them. The owners of Pet Express own a chain of these stores and are a cold corporate entity. Your new pet experience should be wonderful and know that the people selling you a pet will be there for you if something happens. BEWARE! - the owners of this store chain are not available to customers under any circumstances. If you run into a serious issue with your pet or anything else - you'll be forced to deal with their "puppet managers" only. They have strict contractual business practices. They will NOT work with you if you have a problem with your pet or unexpected circumstances if it falls outside of their contract policies in any way - NO EXCEPTIONS! They won't disclose all their policies up front. If you need to shop there - ASK TO REVIEW THEIR CONTRACT PAPERWORK FIRST BEFORE YOU SHOP THEIR PUPPIES. Ask to see their paperwork before you hold any of their puppies. If the staff denies you that - head for the door! Find out their policies before you buy and before it's too late. Buying from this store chain is high risk with thousands of dollars on the line. There are still many reputable breeders out there with beautiful puppies. Much cheaper than the stores (probably half of what stores charge...), you'll know where the puppies come from, and have a personal relationship with the breeder. read more

Want a dog..consider adoption from your local shelter or specific breed rescue. The puppies sure are cute in the window. However, all pet store dogs come from puppy mills (Google search puppy mills). They do not come from "breeders". Their living conditions are generally not terrific. Most importantly, the mothers of these cute puppies have a terrible life of giving birth to litter after litter. They are just a cash crop. There is no life for the moms. My dog is a pure bred rescue who originated from a puppy mill. She was caged for the first 6 months of her life. I don't call that love. Adopt..Don't Shop. Don't support puppy mills. read more

Went to the Saugus store and was treated terribly by the tacky girls in the store. Was interested in a dog and was told I could not hold the dog. Seems unreasonable to charge $1600 for something without being able to touch it. I wouldn't buy a handbag without holding it first. Especially for that kind of money. The staff was unable to answer simple questions and put minimal effort into helping us. On top of that the girls stand a foot away from you the entire time staring as if you're about to dash out of the store with the fog. I will never give this company my business. If they don't trust their customers to handle the merchandise than I don't trust them to provide healthy animals. Worst pet store experience ever. read more

We purchased a Morkie for 2k. He has a bent tail and his fur never grew in right. I'm pretty sure he must of been the runt. He does not look like any other Morkie's I have ever seen, definitely feel that we were scammed and I would not recommend to others. read more

Their puppies come from puppy mills, they have no respect for the families and the dogs. They will lie and create many new rules and regulations (EVEN laws) to sell you sick puppies and after going to a reputable vet to get the puppy checked out, you find out that your puppy will be suffering from an illness for the rest of their lives and need to be put down, when you go to Pet Express about it, they take your puppy away from you and never give you a clear story and you can't even go see your puppy. Don't buy from them. Go to an actual breeder or adopt. They are just looking for a pay check. read more

09 2013 below 5 stars!!!!!! don't buy from any of their locations - danvers, saugus or lynn. i bought my dog last year and still dealing with conflicts! john told me to send the paperwork & he would follow up but never did and told me its normal for her issues & that the breeder will be notified not to breed anymore (idk if he ever did). after calling (leaving msgs), sending copies of the paperwork, i get a call from a 3rd party company he got. really !!!!! !! not professionally!!! still trying to get reimbursement and purchased almost a yr ago. don't purchase here !!!!!!!!! i wish i would have done more research prior to buying (i love my dog !!!) but this place is a nightmare in so many ways - excessive dr bills, follow up with insurance, john (owner) never contacts you back & you have to try a locate him between stores, overpriced animals, please dont buy & research, ive learned my lesson i usually rescue. 06/2013 i love my dog dearly;however would never go back here. six months later and my puppy had contineous conflicts with her health. spoke to the owner and did everything that he requested/required, then when i followed up with him no response to my calls or mail. then i get a call from a 3rd party company; which now i have to deal with. really don't purchase a pet from here. its obvious that this firm hasnt changed from their reputation from years ago. i do love my puppy !!!! but dealing with the conflicts is a nightmare!!!! 12/4/2012 if you find a dog you love here get them fast especially if theres others waiting to view the puppy after you cause they dont last here. the prices are a bit pricey but recently purchased my puppy here and she is a lovey. i did have to interupt 3 employees since they were viewing a customers pets that they brought in. one was happy to assist but the first one i ask said ask ........... & pointed which the lady overheard and gladly did. the lasy that assisted us was perfect in everyway and there to explain everything step by step. the owner was there and he is very nice. there are three locations - saugus, lynn, & danvers. thank you. read more

Love our puppy! Staff was great everything turned out awesome. The vet was great on our first visit. He's a very happy healthy puppy!

I went into the store the other day after purchasing two puppies without any problems I was so taken back as to how rude these girls were on the day I went they told me "Michelle the manager" was off that day and they couldn't answer my questions but said she would be so mad if they called her at home told me I could only take one puppy out per day as I know when buying my other ones the male manager gave me all the puppies and the time I needed with picking the right one. How are you gonna pick out a puppy if the rule is one per day. I have spent over $7,000 in the past few months and will never give them another dime. Those girls working on Monday were Rude read more

I just purchased two adorable Boston Terrier puppies from Pet Express, one from Danvers and one from Saugus. I recently lost my dog of 13 years to cancer and I was lonely and looking for a new furry friend. I love Boston Terriers, had them for years. I began my search for Boston puppies and found literally no one. Every breeder within a days driving distance either didn't respond to me or told me I would be waiting until late 2017 or 2018 for any possibility of puppies. I have heard of puppy pills and do not agree with them, but I do know a family member that purchased a pet from a pet store several years back, in another state, and it was from a local breeder. So, I thought I would give Pet Express a chance... Upon talking to them initially, they assured me their pets do not come from puppy mills, but from local breeders. They told me they could not give me the breeders information because then I would just go directly to the breeder to buy and then they wouldn't make any money, which made sense. The puppies seemed happy and "appeared" healthy. I went back several days in a row. I ended up taking 2 home that I felt a connection with. That night I heard them coughing, yacking, and choking. I immediately brought them to the vets for evaluation. The vets informed us both dogs had kennel cough. I was devastated. They're now both 1 week into antibiotics. One of them is doing a little better, the other is still pretty sick. I'm concerned he has developed pneumonia. They have another vet eval in a week. They do come with pretty extensive warranties. They will reimburse you up to $1000 per puppy for medical bills (or so they claim). I'm waiting to submit my claims until they are better so I can do it all at once in case they need more treatment. I will update this when they recover and let you know whether or not they give me a hard time on reimbursement. I'm extremely worried about these babies :( After the purchase I received the AKC papers and did a google search on the breeder. And I can't believe how badly I was duped... I am ashamed! They were flown in from MN from a puppy mill. I'm disappointed in myself, and of course, them, for lying to me and telling me they weren't from puppy mills. When I think of the fact that I just supported a puppy mill, it makes me physically ill. If I had known the truth I would have just waited for puppies, but now that I have them, I'm in love with them already and can't in my heart return them... At this point, all I want now is for them to recover, and to be reimbursed for the expenses related to their illness. And I will never purchase a puppy from a pet store again, no matter what they tell me... I will update this review to give status on reimbursement and puppies health. Hopefully, I have better news to report or this will likely drop down to 1 star. read more

Do not give this place business. They overcharge tremendously for the puppies. They claim the dogs all come from breeders but I have not found any information on the breeder my dog supposedly came from. I have done hours of research and contacted the AKC and gotten no where. Not to mention our poor dog was sick within 3 days of taking him home!!!!! Nearly $300 at the vet just for medicine, I contacted the store and was told "call the insurance company and put a claim in", not even an apology or ask how he's doing. This place is disgusting, you'd think with all the money they make you spend they'd at least be a little nicer. I am disgusted that this place is even allowed to remain open. We love our dog despite the costly vet visits within the first month, but will never give this place another penny. read more

My brother asked me to write this review for him. He bought a bird from Blaine, and had to return Bailey since my brother is now permanently in a nursing facility. He told me how incredible Blaine was in taking Bailey back, and finding him an incredible new home. We can't thank you enough for helping us with this difficult transition. Many blessings read more

I'm not sure what all the negative reviews are. I went here to buy a puppy, as I have previously bought a puppy here that I loved. The sales associates (Zach E. and Santina) were so helpful with my puppy search. I went back and forth between the Saugus location and the Braintree location for a week and every time I went the staff was so helpful. They answered any and all questions I had, and were so cooperative in my pursuit of finding the perfect puppy. I learned of who the breeder was, and after doing my research, found that he is a most reputable breeder, and in no way associated with a puppy mill. I brought my puppy home, Teddi Roosevelt, and she has been so happy at home! She runs around the apartment, plays with other dogs in the neighborhood, and is super friendly with everyone she meets! This is the second puppy I have bought from Pet Express and I will continue to go back because of their professionalism, their superior knowledge, and their true care for the puppies at the store. Although I hope it isn't soon (I only want one puppy at a time), I will absolutely go to pet express first the next time I want to buy a puppy. Even if Santina and Zach E weren't as amazing as they were, the warranty, the care I see them give the puppies, and the health guarantee would be enough for me! I don't know where these other reviews come from, but I can almost guarantee they have never stepped foot into one of the stores and have no idea what they are talking about. Thanks Zach E and Santina!!! I love my new puppy and couldn't have done it without you! read more

I purchased a dog from this store and was the cutest little thing ever wanted to see I wasn't in any predicament financially to purchase a $2,500 dog but my daughter fell in love with him and one of the associates there was rude and her remark was if I wasn't sincere about purchasing this puppy she needed to put him back into his glass cage because she had somewhere to go when the mall close the time was 8:50 p.m. and she wanted me out of the store so she can lock it up so in turn I purchased the dog in spite of her arrogance . I'm very happy that I purchased him because come to find out he was very sick all that whole week and he wasn't getting the proper attention of medication like he should of so when I took him home that evening come the morning I found him on the floor whith his eyes rolling in the back of his head I had to rush him to a nearby Animal Hospital and shell out another $300 for the visit and the treatment and the manager of pet express was uncooperative he told me it was out of his hands it has been four and a half years now since I had my dog he's been nothing but a pleasure to my family and everyone around him he's the most beautiful dog in the most friendly he is the smartest dog I've ever owned. Despite that arrogant manager of that pet store that I do not recommend anyone to purchase a pet there because they come from puppy mills and it health conditions not up to date all they want is for you the purchase that dogs so they can make their profit and not having one bit a one ounce of the concerned a welfare of that puppy that lives in that glass cage with the high price tag. I also heard lots of rumors what they do to the puppies that are not sold and I hope that is not true but the more people I speak to the more I hear that it is true that they euthanize the puppies that are not sold and are too old to be living in the glass cage because a new batch of puppies will be coming real soon with a very high price tag regarding the manager there he is rude arrogant and ignorant and I've had my dealings with him on numerous occasions that I no longer enter that store or my family or my friends due to his rudeness. I recommend that if you're really looking for a good healthy puppy at a reasonable price go to a breeder or a rescue they have tons of beautiful dogs and puppies and cats that need a loving home and stay away from that Pet Express in the Saugus Mall read more