No one likes an emergency vet visit. And although mine turned out to be nothing; I have nothing but…read morewonderful things to say. They brought my pup back pretty quickly and overall was there for a little over an hour. Dr Saksen was so nice and reassured me. We talked about some other things that I did not come in for and I really appreciated her guidance , friendliness and willingness to have a convo and not rush out!

By an accident, our dog ingested an OD amount of a medication intended for our other dog. We…read morecalled ASPCA and they recommended to bring him in. I was very very stressed. The front counter person was great, the technician was the same, but then Nurse Emily came out and for starters, her calming demeanor was a lifesaver. She was so calm and incredibly empathetic to us and our dog. She took his vitals and gave us the facts, and we were able to make a logical decision based on that. We ended up taking our dog home and fortunately, he worked everything out of his system and is fine. What a pro she is and it could have gone in a\ a far different direction if not for her - and her calmness, knowledge, and professionalism. I was unaware this was also a non-emergency vet, but Emily just gained a new client. Thank you Emily.

Wow, I had only ever been to the Emergency place on E. Francisco, off the freeway in San Rafael…read more Being in So.Ma(rin) VEG was closer (old Tower records spot that is now Trader Joe's off the Freeway to the right- before Sir Francis Drake/Larkspur Landing Exit w/BEVMo -next to TJs and World Market) and although seems small from the front was spacious and modern and fully staffed & equipped for an emergency. I had spent the night debating if I should take my Pug in or not- for potential Aspiration Pneumonia- (wet loud barking sound) and how they can go from better to bad at day 3-7! Anyways, I tried my vet first in the AM and she had explained that they needed X-rays and to hold her - would maybe need to be put under- and for a brachiocephalious dog- if she took a turn while under(wet lungs) they would NOT have what they need to save her- ie oxygen etc to intubate her. So, my Doc made notes and sent over to them, while I headed over. Was greeted by very friendly staff in a clean tidy spacious space. It was probably 8:30am. I was the only customer. Saw Dr Anderson who went over her history of the many recent things that got us to this moment. She did a quick Sonogram? To look at her lungs to see if she could see foreign matter in her lungs. Yes. They were able to do X-rays and not put her under. They were able to discover this GI issue we have been trying to solve- which put her on rice and cottage cheese which led to it in her lungs- and then this Xray. They prescribed Amoxicillin and cans of a Hill's Rx diet. She just finished all that and really has been doing better each day that passes. I just really appreciated the Doctor's thoughtful process and everything we needed for success. She was luckily on the upswing. *This is the Modern ER for your pets. Totally would recommend to everyone. Call ahead or just go- they are helpful either way. They are 24hours open.

Absolutely cannot say how impressive this practice is. My vet couldn't see me for days! Gus was…read morelicking his paw incessantly. Turned out my newly rescued Havanese had a tiny foxtail in his paw. It had already traveled into his foot and had to be dug out. They were great with him and he's recovering well. Everyone is friendly, professional and focused. The open plan is so different from traditional practices. It is good to see what goes on behind the scenes and I was able to be with Gus the whole time. They were treating a variety of issues from critical to foxtails. Everyone was calm and composed. Definitely recommend taking your pets here.

We had to put our beloved lab down. She had declined to the point where it was time for her to go…read more Saturday morning we called and scheduled an 8am appt that morning. Your entire staff was kind, compassionate and caring. They were most professional and responsive. We thank you for your service. You were amazing in how you helped us with this difficult situation

My sweet cat, Delilah, passed away last week, and although it was one of the hardest experiences…read moreI've ever gone through, I am incredibly grateful for the care and compassion we received at this hospital. When I arrived at the ER, Delilah was seen immediately and received medical attention right away. The team worked quickly to stabilize her, and throughout the entire process everyone was kind, respectful, and compassionate. A special thank you to Dr. Henry, who was wonderful during such a difficult time. She was honest, clear, and compassionate when explaining Delilah's condition and prognosis. She gave me her professional assessment while also supporting me through the heartbreaking decision to let Delilah go. Her kindness and empathy meant more to me than I can express. This was my first time visiting this hospital, as I had never needed emergency veterinary care before. Even though the circumstances were overwhelming and emotional, every staff member treated us with care and respect. I would not hesitate to return if I ever needed emergency care for my pets again, and I am even considering transferring the routine care of my other cat to this facility because of the exceptional experience we had and its convenient location close to home. Thank you to everyone who cared for Delilah and helped me through such a difficult goodbye.

I have taken my pet to Solano-Napa Pet ER Clinic many times, but this time was a very short wait,…read moreand his checkup was fast and smooth.

Everytime my dog Ellie has been in a emergency they have always been my go too. Staff is friendly…read moreand the Vets are so understanding and actually care. I appreciate this place so much.

Pinot's infection started spreading from his paw to his belly and we needed to transfer him from…read moreVEG to a specialty hospital. The doctor called our specialty hospital where he is a patient but they were unable to admit him. Fortunately, Pescm was able to take him in. The specialty doctors who monitored and treated Pinot were amazing. We thank you Dr. Smythe and especially Dr. Domico who were patient, called frequently with updates, and answered our repeated questions. Also a huge thank you to the nurses and techs; when I saw Pinot's tail wagging during a follow-up visit, I knew you took good care of him. I highly recommend Pescm for any pet emergency.

Our regular vet advised us that our fur baby had protein in his urine and the kidneys weren't…read moreworking properly. They recommended an internist and we decided on PESCM The PESCM internist recommended telmisartan which we knew was common but could have dangerous downsides. We questioned the dosage on the prescription but internist was confident the prescription slightly below his weight is normal. The PESCM internist said he had mild to moderate kidney disease After five days, we rushed our fur baby to PESCM because the telmisartan caused him to be dizzy and he was stumbling and having a hard time with balance. The doctor at PESCM said his blood pressure was really low at 70. Our fur baby stayed at PESCM two and half days and we called every few hours for updates. They gave him lots of fluids via IV his blood pressure went as high as 178. High blood pressure was something new because he had a 120 BP a few weeks prior. During discharge, we noticed there was poop on his butt as his butt area was dirty. We can't imagine how it got so dirty unless he was left unattended and pooped in the kennel and compounded it by scooting an irritated butt on the hospital's outdoor dirty astroturf. As of today, he continues to scoot his butt and we suspect there is an infection we will address. Being skeptical of the care PESCM provided, a few hours after being discharged we went to our primary vet and his blood pressure was an alarming 210. San Francisco was closer and we rushed to San Francisco Animal Medical Center. They ran an ultrasound that determined our fur baby has fluid in his chest and abdomen. Two months prior, an ultrasound did not show this. This was a brand new development. Did it occur when PESCM had our fur baby with IV fluids for over 24 hours? We're not sure. In addition ,his kidney structure is severely damaged.. The San Francisco Animal Medical Center doctor's prognosis was that we can hope that he has weeks or months to live. We understand PESCM prescribed the minimum amount of telmisartan but that and the trauma during ER at PESCM has contributed to taking away time with our loved one and is speeding up his death. We shared this update with PESCM and they said they were sorry and glad we did a recheck at San Francisco Animal Medical Center. I'd definitely recommend San Francisco Medical Animal Center for your fur babies emergency needs.

Today our family made the extremely difficult decision to put to rest our 12 year old Rhodesian…read moreRidgeback, Ruby. She was an amazing companion and I struggle to hold back the tears while writing this review. The staff at VEG was simply amazing, and Dr. Shannon took the utmost care to explain everything and give us the necessary time to make the decision on what would be best for Ruby. There will never be another dog like her, and we want to express our gratitude to the staff for showing the grace and consideration through Ruby's final moments. We even gave her Hershey's kisses drops which were in the room for a final "meal". We wanted to leave that taste in her mouth as she passed. THANK YOU!!

Sophie had a seizure while getting groomed. The great folks at Pets Smart rushed her to the vet…read more VEG took really good care of her. Big shout out to the day & evening doctors and their staff. Everyone was helpful & calming. We learned some new things and everything turned out fine. #HighlyRecommended "if necessary"

When you have pets. Stuff happens. We have a great local Vet in Oakland, but when my sweet cattle…read moredog boy Dingo started projectile vomiting and had scary bloody diarrhea we needed urgent help. We called our regular vet, and with it being a Friday afternoon they had no available appointments. Totally understandable, we were referred to an emergency clinic in Berkeley. The traffic in that direction to berkley was terrible, and by this point my poor dog is shaking and pooping blood. My coworker from Pacifica, overheard my panic as I was on the phone at work with my husband who was with our sick dog frantically trying to find an emergency clinic, suggested VEG veterinary emergency group. She said she had heard great things and took her sick pup there, from Pacifica to San Ramon based on others glowing recommendations of them. I instructed my husband to rush to San Ramon, while I called veg to give them a heads up on my dog being rushed in. By this point, I'd called multiple other "emergency" pet clinics and was frustrated with the lack of appointments (and empathy). I called VEG fully expecting to get turned away and I was pleasantly surprised with how Wonderful, supportive and helpful the front desk gal was. She calmly heard me out, understood that I was at work my husband was in the car speeding towards them with a vomiting shaking, mess of a dog. She texted me an intake form to fill out. And told me not to worry and that they would be ready to help my husband and dog as soon as they came through the door. This place has pet emergencies dialed in. My husband said as soon as he came in, they greeted him and my dog dingo by name and took them in side and seen by a vet FAST. They quickly administered IV hydration, gave him anti nausea and anti diarrheal. They took blood for tests and X-rays ( or ultrasound I'm not sure) to check for blockages. My husband was blown away by the open lobby and the efficacy and compassion. Thankfully seems like our Boy will live to see another day, he's feeling much much better. And we now have a go to location for any pet emergencies. Don't hesitate on driving here from anywhere in the Bay Area for an animal emergency. They are worth the drive and the money. I will say it was not a cheap visit but given the circumstances the care and the efficiency was well worth every single penny. This place is great. Thank you so much VEG. The best in pet emergencies

We had to take our immune-compromised dog to VEG recently after we noticed one of his paws swelling…read moreup and turning purple. We were so fortunate to have Dr. Matsuo looking after him. The level of compassion and care that we received from her is unparalleled. She was so patient, kind, called with updates frequently, and genuinely cared about his well-being throughout his stay. When his condition got worse and had to be transferred to specialty hospital, she called hospitals multiple times, trying to get him admitted after being told they wouldn't take him and even escalated to her Director to also make phone calls. She fought for him - fought to keep him alive. After she was finally able to get a specialty care hospital to take him and he was transferred, she called daily to check up on him even after he was discharged from VEG. The world needs more doctors like her especially during difficult times. Dr. Matsuo is a kind human, who gives me hope again that there are doctors out there who actually care about their patients vs. focusing on volume. VEG is so incredibly lucky and fortunate to have her and I highly recommend that if your pet ever has the unfortunate need to go to VEG, you ask for Dr. Matsuo. We thank her so much for being so patient, having tenacity in fighting for patients, and being just an amazing, wonderful, compassionate person. We thank you so much for saving Pinot.

Dr. Aengus is awesome My doodle hides under the chair. Dr. gets down on the floor the whole time…read moreshe examines him. She is so loving and gentle with him I like how she takes the time to explain things to me. The whole office does the same thing I trust them they have his best interest in mind always 5 stars

I was blown away by Dr. Russell today and the efficiency of the entire team. From check-in to…read morecheck-out, I've never experienced such a seamless, professional veterinary emergency visit. Dr. Russell is absolutely worth the drive from Corte Madera--next time we have a pet emergency, this is exactly where we're coming.

I took my dog in due to an eye issue. We couldn't get in to see her regular vet for several days…read more When I arrived it was explained to me how the process would work. While my dog's issue was considered an emergency, if something of a higher priority would come in then our wait could be much longer. Totally understandable. We were brought to the back almost immediately where they began doing some necessary tests to get to the bottom of my girls issue. My dog was brought back to me and I was told a critical animal came in and the doctor would have to try to stabilize that pet before she could come talk to me. I appreciated being kept informed. When Dr. Lenz came into the room she apologized for the delay which was nice but not expected at all, I totally understand these things happen. It's just like being in the human ER. We were treated with kindness the whole time. I was never pressured to agree to extra testing. Dr. Lenz told me what was suggested and let me decide. Thank you Dr. Lenz and the whole staff for your kindness and compassion that you show your patients, human and furry!

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

This review is for the Internal Medicine Department, which is separate from the emergency room…read more(this department is in the building in the back of the parking lot). I previously thought this was only an ER and did not know this existed. If your pet has a special condition, like Cushing's or Addison's, I highly recommend that you see Dr.Wang, in addition to your regular vet. My dog was diagnosed with Cushing's and nearly died from being overdosed on medication from our previous vet, who was not a specialist. Although our vet spoke as if he was knowledgeable and performed regular testing, we discovered he did not know how to treat this condition. Because of the overdose, my dog now has Addison's, but Dr. Wang brought my dog back from the brink of death, and her condition is now managed with a simple monthly shot from this office. When we first brought her in, we had no idea why she had gotten so ill. Dr. Wang reviewed her medical history in detail and was correct in her diagnosis, but ran some tests to confirm. The cost for a consultation was very reasonable. Along the way additional costs were reasonable and much less than expected. Dr. Wang was cost-conscious, which we appreciated because we had already spent so much when our dog became unexpectedly ill. Only necessary tests were performed, and we were able to purchase medications online to save costs and have shots administered by a vet tech to save exam fees. In addition, appointments are convenient, wait times have always been minimal and parking is easy and plentiful. Dr. Wang is extremely knowledgeable, communicative and personable. She is also very responsive via email. I have nothing but great things to say about her and this office and am so thankful she saved our dog's life. If your dog has a special medical condition I highly recommend that you see a specialist here, in addition to your regular vet. If we had known about this specialist when our dog was first diagnosed, it would have saved our dog months of being ill as well as saving us thousands of dollars.

So incredibly thankful for the service that my family and I received from the staff…read more I had to make a difficult decision during my visit. It was time to let my dog go. I am grateful for the care and love that the staff have shown us and to my dog. I have visited this place a few times, and have always had a great experience and received great care. Although this was an extremely hard experience for me, I appreciated the caring words from the staff. Thank you for always taking great care of snowball till the end!