They're fast but reliable and know what they're doing and they come to you already, knowing the…read moreproblem even before they get here

Mr Gentry is an honest man and does a great job. His team works hard and are always the nicest…read more Would highly recommend his service and will not take my vehicles anywhere else.

Amazing service! Jim was very responsive and communicated with us very well. He's honest and…read moredependable and I highly recommend him! Great experience!

Jim is honest and incredibly knowledgeable…read more I called him asking about a transmission service on my GMC Sierra after being recommended a transfer case and transmission service at 40k miles. He explained why this was not necessary and the potential negative effects it could have on the life of my transmission. He instead offered his data backed recommendation for a free inspection and potential BG Transmission fluid service between 50-70k miles. Family Auto is not looking to make a quick buck, they're looking to educate people and keep their vehicles on the road! Thanks, Jim!

Hands down best service in Houston. They were very quick on getting the repair quote, getting the…read moreparts and getting the job done. Very fair on price!

Very friendly, fast service and knowledgeable. Would recommend to anyone who lives in the area.read more

I have had my truck serviced here several times for brakes, alternator belt,wheel hub. My repairs…read morewere explained,accurately quoted and work done quickly . Best customer service I have had! My truck was complementary washed when my repairs were finished today. Also most competitive prices parts/labor that I've found in Conroe! Thank you to A &D repairs for excellent above n beyond service!!! My new go to mechanic -D

I've been coming here for years. Maria always takes care of business and gives me a great price…read moreand the work is as least done we well. I've used them for minor repairs like we a door won't open to major engine repair and everything is always great.

Honest, dependable and trustworthy. I have brought both mine and my son's car here and I am very…read moreimpressed with the staff and the work. They are my only mechanic now.

I took my FOrd F150 to them because my regular mechanic was taking vacation when my AC went out…read more They charged me a diagnostic fee to look at it and said there was a big problem with the entire system. They wanted to put dye in to check where the leak was and said it was leaking everywhere- had to replace all the hoses and may have to get a new compressor, etc. the estimated cost of repair to the AC working was $1800. They claimed to have put in several hours tracking down all the leaks. I told them I couldn't afford that and they would discount the hours to generate good will, etc. I think they charged me around $500 which included an oil change but did nothing for my AC other than an expensive diagnosis. When my regular mechanic came back from vacation he looked at it and said it was a minor problem he sees all the time. He replaced some seals and charged it up with Freon (it is still working) and told me there were no leaks in the hoses and compressor was fine) he charged me $186. So great to work with an honest mechanic! These guys are not honest and prey on people who trust them. Don't trust them and take your vehicle to another place for a second opinion. I think you'll find it doesn't have the problem they said and it will be much cheaper. I saved over $1600 by just saying no thanks.

Roger and his staff are always so helpful! They are efficient and professional! I will always trust…read morethem with my Jeep Gladiator and recommend them above all other local shops!

Mark F. I installed…read morea pickup truck bed cover that I purchased online for my 2024 GMC Sierra. While attempting to install it, I could not get the bed cover panels to latch. I called the internet company for assistance, and they referred me to Innovative Collision and Accessories to see if they could make an adjustment on the cover to make it latch correctly. I brought the truck in and Roger and his technicians worked quickly to determine what the problem was and made the proper adjustment to the bed cover rails. They also tested everything out to make sure the cover works right. I really appreciate the professional work done on my truck and I would highly recommend this business to handle installing truck accessories. Thank you for your professional help!

When I moved to Willis I needed work on my Maserati. James and company have not only ALWAYS done…read moresolid work but the prices are great! James is the consummate professional and a friendly, very knowledgeable expert. His team is top shelf. Anyone with a European auto knows dealers and other 'experts' can take advantage. James and company are always honest brokers who do top work! Keep up the good work James!

I took my BMW to James with a drivetrain fault after the BMW dealership had quoted me an arm and a…read moreleg to fix this "major problem". When I explained the symptoms to James he immediately diagnosed that the issue to a sensor in the turbocharger and the cost to repair was a fraction of the dealer quote. I have now been taking my cars (Porsche & BMW) to James for over three years and the service is always fantastic, friendly, very reasonable pricing and totally honest in all aspects of the work.

DEREK RENSCHLER RAN A CON ON ME ON CHRISTMAS DAY!…read more I live full time in a truck camper and was on my way back to Houston on Saturday to spend Christmas with my family. My 2006 F250 decides to stall out on me multiple times while driving and I'm not able to make the trip all the way back to Houston successfully so I look for a mobile repair mechanic. Derek was the first one to respond and was extra nice. He says he'd meet me where I was. (On this call, he also made it a point to say, " Don't worry. If we need a part, I can call around to my friends to see if they might have extra parts laying around.") Sounds great! After waiting for about 40 minutes, I called Derek to cancel him because it looked like the truck was idling OK. "No problem! Let me know if anything changes." 10 minutes later, my truck stalls again for a third time in Goodrich, a few miles south. I called Derek back right away and told him that I needed his help again. He says no problem and that he would turn back around and and come to my location. Takes him over an hour to get to me and he tells me he's "coming from all the way from Coldspring and that he was almost there." (Coldspring is about 20 minutes from Goodrich). He finally pulls up and starts tinkering around for 20 minutes and goes and sits in his truck with his daughter without saying a word. Eventually, he comes out and says that the problem is my fuel injection control sensor (ICP). He says that he tricked the computer which was a temporary faking of a solution so that I could continue to drive but that I had to go fix it in Houston. He even offers to follow me for a couple of miles to make sure I didn't stall again. We end up at a Shell near Shepherd. He gives me the invoice of $255 for all of the work he put into the call. I questioned why this was so high for the alleged temporary "fix." I told him that he didn't actually fix the problem at all and just sending me off to handle it myself. This is when he notices my disappointment. He goes back to his truck and after 10 minutes comes out and tells me that (conveniently) a friend had just let him know that he had an extra ICP sensor sitting around that we could buy from him. He showed me a revised invoice for $320, to include the part, says it's only 12 miles away and that it would only take about 20 minutes to install. He takes my CC for a payment of $320. I follow him for about 9 miles and we make a right at the intersection of FM 222@Spring Ridge Rd. He calls me and tells me to pull over at the abandoned church/cemetery and to wait for him. I presumed this was for his friend's privacy and didn't think anything of it. 1 Full Hour goes by and I've called him repeatedly without getting any response. This is when I knew I'd been GHOSTED on Christmas Day! He'd left me there with absolutely NO Intention of coming back, especially since he already had my money. Shocked!! Not to mention, he even had his young daughter along for "take your daughter to work day" so that she could see how Dad operates his business! This AZZHOLE left me sitting in a dark abandoned church and cemetery and made me miss my Christmas with family! I made it back to Humble and I stall again on the freeway. Derek was adamant about the truck working (without a doubt) with whatever fix he'd done when he took my money. I had to get towed back home and wasn't home until Midnight! To this day, I have yet to receive any callbacks or follow up from this con artist. BEWARE! THIS GUY IS A CON-ARTIST AND WILL LEAVE YOU HANGING. HIS M.O. IS TO TELL YOU HE'S GOING TO GET A PART AND THEN GHOSTS YOU. CALL ANOTHER MECHANIC!

Super great job! Highly recommend, Fair, honest and great communication…read more I'll be using them for all my mechanical issues