I would recommend this shop to anyone! Family owned and reasonably priced!…read more But the main reason why I'm writing a review - is for their HONESTY!! That they've always given me!! But the last time I was there - they went above and beyond with it!! I went in for my regular oil change, and the previous visit I was told I should consider changing my filters (cabin, etc.). So I informed them during this visit that I was ready to have them changed. But when my car was ready for pickup, they informed me that in a matter of fact.. I didn't need them right now.. AND THEY DIDN'T DO THEM AND DIDN'T CHARGE ME. I feel like another shop would just do it and take your money! Not these guys!! That is PURE genuine service to me!! I LOVE THIS PLACE and I see why I do lol. I will always bring my Honda civic here and continue to.. and I'm so grateful for this shop =)

Great service, communication and value. I would definitely recommend to anyone driving a Honda or…read moreAcura

Love this place! Come here every time I need a smog and Rakan is always so sweet. Every time I've…read morebeen here they always get me in and out quickly. They always make me feel welcome :)

Great little shop. Raken is not very talkative, but he is very quick, very focused, very efficient,…read moreand very organized. He knows exactly what he's talking about, and he's friendlier and more helpful too than his major competitors at G&G are. Smog Stop has a much more professional vibe and a much nicer waiting room too than G&G does. They have plenty of chairs and even a TV, and it's much neater and roomier than G&G's waiting room, so do yourself a favor and make Smog Spot your go-to spot in Redlands for smogging your vehicle. My car didn't pass the first time, but Raken kept reassuring me that there were no visible trouble codes which would indicate a problem or a mechanical failure. He advised me to just keep driving the vehicle and promised that it would eventually pass, which it did. I was doubtful, but he was totally right all along. I finally figured out that the key to passing for me was to get my car up to 70 mph and then immediately decelerate to 20, which of course you can't do on the freeway, but driving the back way into Highland over and over again finally got the job done. I must've gone back to Smog Stop at least five or six times to have Raken rescan my car's computer monitors to see if all my monitors had cleared, but he never complained, although I'm sure he got pretty sick of seeing me coming back so often for a rescan to assess my progress! It took me three weeks to get my car's monitors to finally clear, but Raken was really unbelievably patient with me. I just wish that I had asked him to scan my system prior to testing my vehicle the first time, because I had to pay $50 for the first failed test and then I had to pay an additional $50 because he had to test my car a second time too after all of my car's system monitors had finally cleared, but he did give me a $12 discount on the retest. They also do other types of repair work at this shop, including smog repairs, but Raken was always too busy and too focused to specify exactly what other types of mechanical jobs they can tackle, although I did ask him twice. The good news is that they do seem to be totally focused on smog checks and not on finding additional mechanical issues that they can potentially charge you for. Just be aware that you will have to pay $38 for a second test if your car doesn't pass the first time. The only good thing I can say about Smog Stop's competitor G&G is that they don't charge you for a second test if your car fails the first time. So if you have recently replaced or recharged your battery, as I did, and if you're not entirely certain about the readiness level of your car's system monitors, please be sure to ask Raken to check your system for readiness BEFORE you pay $50 for a test that will in all likelihood fail.

I have to honestly say that the level of service at Mark's Automotive has really improved under the…read morenew management. George, the new manager, goes way above and beyond to please his customers and I love his positive attitude, which is a very nice change for the better and not at all characteristic of the former management's style, so kudos to him! And the good news is that George is totally focused on management and customer relations and supervision of his technicians, and he doesn't do any of the actual repair work himself, so he doesn't have that grumpy, overworked, and irritated attitude that you will find in so many service stations. He is super friendly and super positive and goes out of his way to help. I was struggling so hard trying to get my car smogged, and George actually took time out of his busy schedule to encourage me and advise me on that, and he even volunteered to scan my car's system periodically to assess my progress in getting my vehicle's monitors to clear. Wow. So unbelievably nice! I actually think that it was his positive attitude and his encouragement that kept me going and kept me from feeling totally defeated. And it was that infectious positive spirit which enabled me to finally succeed in passing the smog test. His guys have also voluntarily filled my tires whenever they have gotten low. They will go the extra mile for you, which is refreshing and super impressive for such a small neighborhood shop! I have always appreciated the convenience of this location, and now I can also appreciate the level of care and personal attention that you will receive at Mark's under the new management. Thank you, George!

This shop is the only place I'll take my cars to for the rest of my life. My car was deemed…read more"unfixable" by Firestone in Redlands due to the frame being bent. I told George over the phone what the problem was and he was able to diagnose it over the phone. This is after my car sat there for 10 months due to me believing it wasn't fixable. George got my car back on the road in 3 days. Ever since that happened we've been coming here. They will fix your car without it being too pricey. George goes above and beyond for anyone and even gave me his personal number if I had any other issues. Highly recommend this shop.

I got a flat tire on my way to work and I took it to jc since it was the closest shop to my car…read more What a great choice. I let Johnny know my situation and he was able to help me out in a timely manner. I was able to get back on the road and get to work. Awesome work! Great shop for any car repairs.

Well it first started with a miss diagnosis (Johnny) on a grey '01 Mercedes supposedly it needed…read morewheel bearings,inner tie rods, Control arms rebuilt when I got the car back it was in worse condition they had put the control arm bolts backwards and didn't fasten the baffles on the power steering.$900 and the car ended up chewing up the front tires in a matter of a couple of months (I had to sell the car because it was to dangerous for my son to drive).You think I would have learned But I know JC and he used to do good work..fast forward to recently I took my sons CRV for an oil leak repair ($1900) I ended up getting it back oil leak was fixed but noticed that a loud ticking was coming from the engine where it was worked on needless to say JC came up with all kind of excuses that it was normal (this is coming from a self proclaimed master mechanic) the car runs OK but the noise which wasn't there before the repair is getting worse.. Depending on what the Honda mechanic tells,Me I will most likely be filing a complaint with the BAR and taking further action (when it comes to my Kid's car and the money he's paid I take it Personal)...Jc's used to be good, now I would look elsewhere JC's lack of integrity and inability to take responsibility for poor workmanship is disappointing!

This place is great and fair. The people are nice and do good work. Will be going back when our car…read moreneeds it

I took my husbands daily driver in, not knowing it was a condenser burned out. Jeff received me…read morewith Great! Customer Service. He assisted me he already knew what the problem was. He said it won't take too long. He gave me a ET of 1-2 hours and I received a call within that time that the car was fixed and ready to go. I will definitely be using him for any of my car repairs in the future. Also, recommending anyone else who needs their vehicles serviced. His father works on the premises as well very warm hearted and welcoming as well. Thank you again Jeff.

I brought my son's mercedez benz several times already for different problems. Henry is very…read morehelpful and charges fair and reasonable. This is the place for old cars.

Henry is the most honest mechanic i have ever run into. Not only does he know his stuff when it…read morecomes to any vehicle, he is also fair with his pricing. He goes over and beyond what hes supposed to do. My friend brought his car in to get the transmission fixed and henry changed his oil and fixed his bumper without even being asked to do so. He really cares about his customers. I tell all my people to go to him. For sure i will never go to any other mechanic as long as henry is around. He is truly a rare find.

Horrible customer service. He was trying to charge me $240 for a check engine diagnosis plus parts…read moreand labor. Seems like he doesn't want to work and make money.

Recently my dogs decided to get under my truck and chew away at the electrical cables. Well,…read morethey're still alive, but now i had to fix my truck and after seeing all the positive reviews, i decided to take a chance at Hector's shop. Needless to say, Hector fixed it. He doesn't work on diesel's and was hesitant to work on mine, but he came through and did his thing. Thanks again Hector.

Finally decided to write a review since I've brought my car here 5 different times in a 2 year…read morespan. I've had different things fixed here from my control arms, front & back breaks, wheel bearings, right & left axle and radiator fan. Each time, I have been pleased with the process and the price. Simon which is the owner will go above and beyond to get you the best price. My car parts all came with a year warranty which is a plus. The mechanic Rick who has worked on my car always does an amazing job. I'm happy that I've found a reliable mechanic that will fix it for a good price. I've haven't had any issues with the parts they have fixed so far. My car runs amazing now!

They have done several repairs for me and I've been pleased with their work and prices. I was being…read morescammed by another auto repair place, bad news given me during a groupon oil change. They were after$1,200 of things aa took care of for $85... finding an honest mechanic is priceless.