1. Salerno's Service Center

    1. Salerno's Service Center

    0

    Redlands, CA

    Salerno's Service Center

    4.8 (91 reviews)
    Closed Closed

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    Response time

    3 hours

    Response rate

    100%

    Services - Salerno's Service Center

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Salerno's Service Center Photos

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    Recommended Reviews - Salerno's Service Center

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    3 days and less then 50mi after I got my vehicle back from Salerno's ...  Salerno's had installed the wrong coil pacs
    Marcial T.

    Salerno's will take your money and might take your car ! Find a trust worthy Mechanic This is going to be long so I hope your in for it I know for a fact they regularly place "mechanic's lien" on many vehicles and sell them off for profit. (They steal cars form people by charging more than owner can afford, they then sell those cars for profit) The name of this place should be called "Dewy , Cheatum, and How" I was blindsided how friendly and service oriented they seemed to be... However , my issue was not diagnosed correctly initially and once it was taken in for repairs the issue was never addressed correctly. 9 months from the initial time I left this Truck with Salerno's and I still have a misfire in Cylinder 6 The whole ordeal started 10/28/2024, when I decided to trust Salerno's with the head gasket repair... I know this a labor intensive job so I waited patiently, the head gasket job too two months to complete . Immediately after taking possession of my vehicle I got a check engine light ( I was not comfortable going back to Salerno's ) so I got a second opinion from the car Dr of Loma Linda . The car Drs told me that Salernos had installed the wrong coil packs and did not replace a broken coolant Temp sensor. I went back to Salerno's with the quote from the Car Dr. and dropped my vehicle off again to be repaired properly the next day 1/5/2025 I got my vehicle back again another two months later and was charged $819.24 for the mistakes they make . Fool me twice maybe but not a third time , at this point I refuse to ever trust Salerno's When I went to pick up my truck the second time it had multiple new scratches scrapes and dings all over the body and around the hood where tool were dropped in it (I pointed it out to the denial of owner Mark). He also assured me the second 1/2 of the coil pack was correct even though there is no firing order noted on it . This business changed me over $6,500 , and clearly they are not a quality shop. There lack of knowledge and ability should be a concern to everyone looking for anything more then an oil change. I know for a fact they regularly place "mechanic's lien" on many vehicles and sell them off for profit. (They steal cars form people by charging more than owner can afford, they then sell those cars for profit) If you have had similar experience with this or other mechanic please contact the California Bureau of Automotive Repair https://www.bar.ca.gov In the future I will be partnering with Legacy Automotive in Redlands. Legacy Automotive has earned my trust with quick, and quality service.

    Jeremy A.

    Mark Salerno and Alexandria and their crew are wonderful people I bought a Volvo back in a year ago or so and it was a terrible mess and he kept it alive and it died and he and the crew absolutely brought it back to life. really appreciated if you ever need work done in detail, detailed work and make sure that everything goes right marks your guy. It's not always easy and fun, but it always works out! know the work is great. I've been going there since I was a child and my dad's been going there since before I was born thank you to the crew. I'm 35

    Corina M.

    My friend had his car towed here this past weekend due to some major issues. The team here at the facility was very friendly, welcoming, and knowledgable --the experience was great and should there be any issues in the future, we will know where to come!

    My 67' VW Bus at Salernos Service Center

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    2 years ago

    Best mechanic in California. Honest and trustworthy. Jim can fix older cars as well as the newer ones.

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    3 years ago

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    4 years ago

    Solved my problem, when other shops just charged me more money. Fair prices very communicative, will use again. Thanks Jude and Mark

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    7 years ago

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    5 years ago

    Highly recommend. Spoke with owner in the phone. He answered all my questions. Great experience

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    Page 1 of 3

    Ask the Community - Salerno's Service Center

    Review Highlights - Salerno's Service Center

    Mark was able to contact the Penske regional manager and straighten out the gross errors made by the Home Depot staff...

    Mentioned in 44 reviews

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    Discount Tire & Service Centers

    Discount Tire & Service Centers

    (492 reviews)

    I've always had a great experience at Discount Tire. The team is friendly, knowledgeable, and…read morealways takes the time to answer my questions and address any concerns without making me feel rushed. Today I stopped by because my car was making a strange noise. They didn't hesitate to take it for a test drive, quickly figured out the issue, and explained everything clearly. I really appreciated how helpful and honest they were. Great customer service every time. I highly recommend them!

    (1 Star) I rarely…read moreleave negative reviews, but this experience deserves one. I brought my Mercedes-Benz to the Discount Tire location in Redlands because my rear tire was not holding air. Since I purchased all four tires and the warranty through Discount Tire, I expected the issue to be straightforward. My expectation was simple: inspect the tire, determine whether it qualified under the warranty, and explain the findings honestly. Instead, I received multiple, conflicting explanations over the course of two days. The first phone call informed me that all four of my tires were low on tread and needed to be replaced. I explained that all four tires had been purchased from Discount Tire and that I had also purchased the warranty. I reminded them that I came in because one rear tire was losing air, not because all four tires were worn out. I was then placed on hold. When the representative returned, the explanation completely changed. I was told they had accidentally inspected another Mercedes-Benz of the same color and that my vehicle was actually fine. The problem with that explanation is that I was sitting in the parking lot during that phone call. I could see the vehicles on the lot, and I did not observe another Mercedes-Benz matching mine. Whether there was an internal mix-up or something else, the explanation simply did not make sense based on what I personally observed. When I arrived before closing to pick up my vehicle, the explanation changed again. I was then told the replacement tire needed to be ordered. The following day, I received another phone call. This time I was told the tire would not be covered because I had not had an alignment performed after purchasing the tires. I was then asked if I wanted to purchase both a replacement tire and an alignment. By the end of the process, I had received four different explanations for the same warranty claim: All four tires needed replacement. My vehicle had been confused with another Mercedes-Benz. The replacement tire needed to be ordered. The warranty would not be honored because an alignment had not been performed. At that point, the issue was no longer about the tire it was about trust. I don't mind being told "no" if the decision is supported by the written warranty and explained honestly. What I do mind is receiving a different explanation every time I speak with someone. That makes it very difficult to have confidence in the recommendations being made or to believe that my warranty claim was handled consistently. I have submitted a formal complaint to Discount Tire Corporate requesting a review of this matter and an explanation of the written policy used to deny my claim. As of the date of this review, I have not received a response. I will update this review to reflect how Discount Tire responds and whether the company stands behind its warranty and customer service. I also intend to document and share my experience on social media so other consumers can make informed decisions based on the outcome. I genuinely hope I can update this review with a positive resolution. Right now, however, I cannot recommend this location based on my experience.

    America's Tire

    America's Tire

    (313 reviews)

    Update on 7.9.2026 The service and staff at this location…read morecontinue to be outstanding. I had an appointment for noon, and after getting there about 25 minutes early and standing in line for about 20 minutes to get checked in, they took my keys at noon and handed them back to me at 12:30 with the work completed. I appreciate being able to make an appointment. Management: A customer waiting in line in the lobby is MORE IMPORTANT than someone calling in. It sends the WRONG MESSAGE to customers when staff take a call in front of the person that has been patiently waiting. This is a MANAGEMENT ISSUE that needs to be addressed.

    Customer Service: 2/10 -- felt more annoyed than helped. Multiple back and forth trips. Ordered…read moreincorrect parts. Bad warranty. Work Quality: 3/10 -- rushed work and poor attention to detail. Incorrect placement of wheels. Honesty: 1/10 -- felt like they were trying to upsell everything. Random parts broken on my vehicle that were never broken so they can make a sale. Wait Time: 1/10 -- took way longer than promised. Professionalism: 5/10 -- communication could've been way better. Pricing: 2/10 -- overpriced for the quality of work. Shop Cleanliness: 6/10 -- Decent. Feels depressing. Prefer to not wait in there. Overall Experience: 1/10 -- wouldn't come back or recommend to anyone. Also, if you do drop off your car here, make sure to keep an eye on the service techs they don't know what they are doing. Ask me how I know. Americas tire, do better. Thank you for understanding. Inspection Results: MEGA FAIL Reinspection is required.

    Salerno's Service Center - tires - Updated September 2026

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