Good Call Plumbing is a fitting name for this company. I had them upgrade the inside water shut off valves for our faucets and toilets, plus the outside water spigot for our home. Steve the owner was a pleasure to work with and he provided a competitive quote. His plumbers: Jake and Zak were absolutely fantastic, they were professional, knowledgeable, customer friendly, finished the job on time and treated our home with great respect. I highly recommend them for your plumbing needs, Five Stars! read more

This company made us wait over 2 weeks to come look at a leak we had in our shower that coming through the ceiling. Guys came out and only looked at the issue for about 10 minutes, charged us $180 for the service call, and said they would send over a quote. 5 days later and still no quote. Called to follow up and they don't have a quote in their system. Do not trust this company. read more

Ed from Good Call came to our home to install a new frost proof shutoff valve in back of the house. He is a very professional, polite and pleasant person to have in your home. I would highly recommend GoodCall for any service required. read more

Jake and Zach came out this morning to Geneva. They put a camera into my sewer line and showed me that there was a huge root ball in the pipe Jake was able to rotor out the root ball. Jake and Zack were very professional and they explained everything to me step-by-step. They did a wonderful job. I would highly recommend this company for all your plumbing needs. Thank you, Jake and Zach for doing an A+ job! Lynda Stone Geneva, Illinois read more

Fantastic company! I had 3 quotes before them. They had the best price, were the most professional, and also pointed out a crimped line on my water softener the other companies didn't even notice. The day of the job they sent 3 plumbers. They were such an efficient team, I was super impressed! I got a new electric water heater, a filter under my sink,a new faucet, and my sewer line rodded out with a camera view (which I got to see before and after all the roots they got out!) They were done in 3 hours. I couldn't believe how smooth it all went! I'm so happy with it all. Everything works perfectly and looks beautiful! read more

Absolutely the best plumbers around. Used them for over 11 years for plumbing and remodeling work. Dependable, helpful, and honest.

A+++ Service! Steve was so kind and returned my call right away. I'm not the best at explaining plumbing/mechanical issues and he was so patient with me. His crew (who were both super nice as well!) arrived to our home within 2 hours hours of my original call! They were efficient and fixed our issue right away. They will definitely be my go-to for any future plumbing issues. Thanks guys! read more

Good Call was a lifesaver! We've only used them once before but we experienced a sump pump failure on a Sunday after a ton of rain -- water was all over the basement floor. Called Good Call and they arrived within an hour! They replaced our old sump pump (only 3 years old!) at a reasonable price for a Sunday emergency call. Steve and Matt were not only professional but pleasant as well. Given that our now former plumber (a large local company) did not respond until Monday morning, we will use Good Call for all our plumbing needs in the future. Outstanding service and very fair pricing! read more

We bought our house in late 2018 and have hired Good Call Plumbing to install 2 new toilets, 2 new bathroom faucets and a garbage disposal in the kitchen. They have also helped us with emergencies involving a frozen sum pump hose backing water up into the house and an overflowing septic tank. While they do not clean septics they located the tank for us (on a Friday evening - and the tank was not on our platte of survey), opened the tank, moved stuff around to buy us a few hours and recommended an excellent septic tank contractor. Good Call Plumbing was unable to install the walk in tub we wanted (maker only uses certain contractors) so we just had a contractor out who moved one of the toilets Good Call Plumbing had installed because the bathroom is small and the contractor needed room to work. The contractor did not reinstall the toilet right, causing it to leak profusely when we flushed. I emailed the contractor and Good Call Plumbing last night. Who got back to me early in the morning? Good Call Plumbing, of course. They diagnosed and fixed the problem and prepared a detailed billing statement, which I will share with the other guy. Needless to say, we have used Good Call Plumbing for upgrades amd emergencies, and they have never let us down. They are quick to respond, friendly and make time to explain the basics of any issues (I am not a plumber but like to know what is going on). Highly recommended.. read more

When we moved to Elburn, we discovered Good Call Plumbing and are so glad we did - AWESOME! Steve and his team are very responsive, knowledgeable, reasonable and make honest recommendations. We have used them for many things ( when you have a new home, lots to add) and cannot tell, you how pleased we are. Do we recommend them WE SURE DO. For your plumbing needs the best call should be to Good Call. read more

The request was for a whole house water filter to be replaced and filters added to the reverse osmosis system. The whole house water filter replacement was great. New valve before and after. However after the replacement of a few of the reverse osmosis filters, I was told my tank was bad and in need of replacement. They said there was no pressure at the tank and that could be seen by water trickling out of the faucet. I said the pressure through the faucet was fine before the filters were replaced. They checked the lines, checked the pressure, with time and $$$ adding up. I was given a quote of $830 for replacement of the tank. I said I would think about it. I was also told I would receive a quote for an entire new RO setup if I only wanted to replace one filter and not multiple with my current setup. Well, I got to thinking. Since the water lines were purged for the replacement of the whole house water filter, the reverse osmosis tank would have little to no pressure/water. The plumbers should have known this. A quick search on Google and YouTube and I found I was right. A 2-4 hour wait to recharge and the reverse osmosis tank should be ready. Yes. Everything is working fine now and there was no need to spend money on a new tank I didn't need or new RO system which I also didn't need. read more

Jake and his crew were awesome. They were quick to respond and solved our leak issue in 1 hour! I would definitely recommend Good Call Plumbing and will be using them again. Great company. read more

Who would like to talk about how these guys saved me thousands of dollars?! I'm not joking! They came out to the house to check on a running toilet and noticed that our toilets were installed incorrectly (by previous owners) and were surprised they weren't leaking Into the house already. They found a razor being used as a splint under one of the toilets! I was at work during all of this but my husband said the guys doing the work were super nice and very knowledgeable. Thank you! read more

I needed the back-up battery on my sump pump replaced. I had called another plumbing company that tried to sell me a $900 battery plus installation . I went to Home Depot and purchased the battery for $200 then called A good Call Plumbing. They came out quickly, and installed the battery in a few minutes and charged me$180! Serviice was quick and courteous.!They did not try to up-sell me and the price was reasonable. It is great to know that there are honest companies out there, like A Good Call Plumbing! read more

Saw their truck down the street in Naperville and since I had pretty much had it with our previous plumber I gave them a call--in Elburn--where they are located. Not next door by any stretch. But they came and they were outstanding both in competence and price. Some months later, needed them again and had the same pleasant experience. Now here's one problem you have to be aware of: If you Google Good Call Plumbing and you're in Naperville (might be happening elsewhere too for all I know) about 10 listings are going to pop up --all misleading you into thinking that the phone number listed with those listings is Good Call Plumbing. They're not. One listing on Google was so brazen as to list "Good Call Plumbing" and a phone number. But it's a phish. I asked three times "Is this Good Call Plumbing" before the person finally said "No." Good call is in Elburn. If you're in Naperville which isn't all that close to Elburn, Google will bury your search and default to outfits from Chicagoland that PAY to have their misleading info come up first. In other words - make SURE - you get the real Good Call plumbing on the line. We just got ripped off by an outfit because I was not at home, And my wife did not know the name of our plumber. She does now! read more

I was charged $475 to install a new garbage disposal. I looked online and the part was only $110 so they charged me about $350 for labor and they were only here for 30 minutes. That's $750 per hour labor charge. read more

Called Good Call Plumbing to get an estimate on replacing 2 silcocks. Jake and Kevin came out and gave us a price and did the job within 1 hour and 20 minutes. Jake and Kevin were both very nice and Jake explained what he was going to do. We will definitely call Good Call again next time we need plumbing work done. read more

I called Good Call Plumbing to look at my backed-up basement drain. The receptionist gave me a quote and told me she would fit me in that day. Well, less than two hours later Jake and Calvin were at my door (after calling ahead) ready to tackle the drain. They used a camera to view the drain and then rodded the drain. They even cleaned up the sewer mess on the floor. After that they fixed the slow flow of the utility sink faucet, and they fixed the water softener salt tank ( a bridge had formed). Jake and Calvin were patient with my questions and always professional. I was very happy with Good Call Plumbing and will be recommending them to family and friends! read more

It's important to acknowledge exceptional service and work where it's due. After purchasing a home in December of 2017, I was a victim of melting snow, rain and unseasonably warm temperatures in February of 2018. Needless to say, my basement took on water- total loss. Brett, from Good Call, not only recommended a company to remediate the water and potential mold, but was there that morning to assess the situation and provide a temporary fix while I figured out my plan. Over the next few days, the owner, Steve, came out to give me an estimate, assess the damage and issue, and schedule the job. Brett and Dan came out to complete it a few weeks later. They finished in less time than planned, left everything completely clean and neat, were personable and friendly- in my opinion, went above and beyond. Request these two gentlemen next time you need plumbing work. They have a combined 30+ yrs experience and it shows. read more

Good Call Plumbing lives up to their name. From ease of scheduling to completion of the work, this company exceeded my expectations! Matt called ahead of time with his ETA, arrived on time, was efficient and very friendly. He and his coworker, Brandon, were respectful of us and our home during this time of COVID. We are very pleased and will ask for them again! read more

Good Call Plumbing was recommended to me by my contractor, and I am very appreciative. The scheduling was very easy, they were available to come out the next day. Jake was very prompt and courteous. He reviewed the issues, recommended the fixes and provided the costs. The work was done within hours, and my home was respected. They protected my floors and thoroughly cleaned up afterwards. I will most definitely use them when future needs arise. I've already recommended them to friends. A great experience. read more

Good Call was recommended to us the day before the coldest day in decades. They arrived within two hours to make sure our problem was handled before the cold set in. They were fast, friendly, and professional. Three days later we had another emergency when we woke up with frozen pipes. The guys were here with 30 minutes. They are professional, reliable, and very fair with their pricing. I would highly recommend them. read more

Had a gas leak on the main line coming from the gas meter. Called good call talked with the receptionist and had two technicians out right away. Brett and Ed did an exceptional job in a timely manner and at a reasonable price. Will definitely use good call in the further for my plumbing needs. read more

Excellent service prompt and arrived during the time window. They were even willing to help with an issue I didn't even call about.

I called Good Call Plumbing to replace two water heaters in the basement. I also wanted them to re-route a bit of plumbing that would allow me to turn one of the heaters off when it is just me and my wife at home, and turn the other heater on when others are over and hot water demand would increase. Ed and Brett listened to what I was asking of them and did a tremendous job with the installation. They were friendly, clean and good about how the new system worked. They tested it all before they left and swept the floors on the way out. Great job guys and I would highly recommend Good Call based on my experience! read more

Just completed a major remodel in our kitchen and laundry room..several bathrooms. What an excellent team! Not only is their workmanship excellent but they are respectful of your home and also just an all around great group of guys! Highly recommend to anyone needing plumbing that wont leak or plumbers who cut corners to save time..My husband refuses to call anyone else because their work is perfect! That says it all.. read more

Steve and Sean were professional, knowledgeable, courteous, and fit me in same day when they were notified of my issue around noon. They arrived sooner than anticipated, had booties on hand to not track the outside into my home, finished up the work quickly, and cleaned up after themselves. I will be sure to contact Good Call when the need arises in the future! Thanks guys! read more

Professional, good quality, and responsive. Very expensive though. 200$an hour for labor!

Good Call Plumbing is amazing! We will never use another company! They are very prompt, professional and friendly. They go WAY above and beyond! Brett and Ed worked quickly to identify a leak in our shower, keeping me informed along the way. They navigated seamlessly around a young infant and a barking dog! They also cleaned up very well after they were finished with the repair. We would HIGHLY recommend this company! read more

They do good work but are expensive. We were never given an estimate before the work and I was told by the owner after I questioned the amount of the bill that we MUST ASK for estimate. Pleased with the work not pleased with prices or with the owner. read more

This review is a long time coming. We've hired Good Call Plumbing for a few services over the last 2.5 years. We had a new digital double sump pump installed, a trench dug to an abandoned well, reworking incoming/outgoing pipes as well as coming to repair a 2nd story bathroom pipes replacement/project. I can not say enough good things about several members of their team. Matt and his crew helped us through a couple panicky times, when we had so much rain all of the communities were having issues. At one time, Matt attempted to go above & beyond as we had a flood due to the heavy rains of 2015. He was home quite sick babysitting his kids. And he made every attempt to come help. This company is made of real people who do real quality work and they don't make up things to make money on, quite honest, up front, very respectful and pleasant to work with and most importantly they do great quality work and stand behind it after the work is done. Women can feel 100% confident to call this company. They will not take you for a ride or play games. read more

I called Good Call Plumbing after receiving news (from another local plumber) that I'd have to have my concrete ripped up in my basement to find the clean out or install a new one. Steve came over to quote it and said "whoa...let's trouble shoot the problem first"....which he did. My sewer was backing up into my basement, and he took the time to find the main sewer line and then asked to open a wall to see if the clean out was hidden in the wall. He took a piece of drywall out maybe 2'x4' and wala...he found the clean out. The problem was roots in my line which they were able to camera and remove completely. They are professional, courteous, and show up when they say they will. The office staff is also very professional, friendly and helpful. This was the BEST call I've ever made! Thank you!!! :) read more

It started with a flood in my garage. I attempted to turn off the water shutoff to the outside faucet. The shutoff came off in my hands. I went to Lowes for parts or a recommendation for a plumber. Good Call plumbing was recommended. I called the next morning, and Matt showed up eager to help. Within an hour, he installed a new shutoff valve and faucet. He "knows his stuff". The price I was charged was very reasonable. I highly recommend Good Call plumbing. read more

Family owned business that knows how to take care of their customer. I will never call anyone but then. Steve the owner personally came out to help with my major sewer backup and was able to help fix the issue. They have the right equipment to do the job. They were on time, worked extremely hard and were priced very fair. I would highly recommend them to anyone in the area. Steve has been doing this since 1972. You just can't find people like this... HIGHLY RECOMMENDED!!! read more