Another great service! We started to smell rotten eggs from our vent and a tech came out the same…read moreday and figured out the issue. Other companies told me I would need to replace my entire ejector pump but Howard came out and figured out the issue immediately and taught us what to do in the future to prevent it from happening again. Great company I can trust, they always do a fantastic job!

The tech fixed my heating issue quickly (improper maintenance on my part) and they even sent me…read moreinfo on their maintenance program to keep it from happening again.

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

Super responsive to my desperate call about not having any hot water. They totally could've talked…read moreme into buying a new one and I was prepared to do so. Instead, they spent an hour and they repaired the unit at a super reasonable price.

My home warranty company hired them to replace a sump pump that had stop working, in April. They…read morecame out and replaced my 1/2 hp pump with a 1/3 hp pump. A few days later the check valve went, and there was a hole in the pipe, it was making an awful racket. I called them again. (Sunday) the owner came out and was mad he had to come out. In his haste he left the drainage hoses from the central ac out of the sump pit. I didn't check his work, figured he knew what he was doing. Well, I started using the ac at the end of May, and continued all through June, July, August. I opened up the doors to the crawl space to get something out, and there was water everywhere. I thought the ac had gone bad, I called my home warranty co.again and they sent out a person to check that is when they found the hoses out, and water had ran all under the house. I called JKRZ and got nothing, but denial. I feel it's his fault my crawl space is wet, and it will cost $2000-$4000 to dry out and remove ruined products. JKRZ is not owning up to this. DONT USE THEM, THEY ARE VERY RUDE AND HAVE AN ATTITUDE.

New HVAC system recently installed. We are having a few problems which are being addressed.read more

Excellent service and professionalism. Caesar was very thorough and explained his findings in…read moregreat detail. Gave us all options to make an educated decision on how best to proceed with our HVAC system. Highly recommend them for your HVAC needs.

This business is very reliable. Quick to respond and very knowledgeable! There is nothing they can…read morenot handle.

My in-laws recommended Dorr Plumbing to us and I'm so glad we decided to give them our business…read more Such excellent customer service from the beginning! I called in at 9am and was told someone would be by that afternoon. Jim called before he came by, and was in my driveway within minutes. Jim was thorough, and extremely professional -- he went above and beyond to make sure I felt comfortable with his work before he left. For any future plumbing issues we may have, we will most certainly go with them again!

had a new system installed 2 years ago. worked great but was so loud! (as the new things are)…read more Jason came back several times with sound muffling equipment for outside unit and inside plumbing. so happy with all, two years later. will use again!

Overpriced and shady service with the main goal to sell new equipment instead of fixing the actual…read moreproblem. Called the business because of home A/C not cooling properly. The service technician that arrived started to offer a quote for new cooling AND heating system before even trying to identify the actual problem with my current system. I told him I may consider a quote but would prefer the problem fixed. He advised me that the system needs refrigerant at $189 per pound (10x the regular price available online) and it may take 2-3 pounds even no leak was detected anywhere and also recommended cleaning of ONLY the outside A/C coil. After the service allegedly performed and bill of over $600 there was no improvement in the A/C performance. The problems I have with their service: - The technician did not let me witness adding any refrigerant even he had a scale to measure the amount of refrigerant going in the system. Also left the tank unattended and connected to the system for quite some time telling me that's how it's charging which is not true! That leads me to suspect no refrigerant was added at all since there was zero improvement in the work of the A/C - The evaporator coil (inside the house) was not cleaned or inspected even I informed the technician the A/C was not serviced for some time. After educating myself watching few videos on the topic I discovered the evaporating coil was really dirty and cleaned it myself. That eventually solved the problem and my A/C is working properly now. I called the owner and notified him of the issue. Instead of him taking responsibility, he turned out extremely rude and even tried to intimidate me if I post a review for his company. I already filed a complaint with the BBB and planning to take the issue to small claims court if not adequately resolved.

Service was great! Austin our service guy was awesome! Was out quickly. Fixed our air conditioner…read morefast! Thank you! We appreciate you! Our only complaint was the total cost was too high now that we have had time to look around. The service call to come out on a Saturday seemed very fair to us. We understand that a business needs to make money and weekends will cost us more. But the total price we paid for a simple part and simple fix was very high.

Adam does an excellent job of keeping our furnaces, air conditioner, humidifier, and water heater…read morein tip top shape. We've had the pleasure of meeting Adam 15 years ago and he advised us when we needed to replace our heating and air conditioning equipment. G & R has special pricing during the year and we take advantage of those reasonable prices.

We called for a bathroom sink replacement due to faucet and pipe leaks…read more Mr. Roger Votaw helped us pick out a new sink replacement from Lowes via text and pictures while he removed the old sink and pipes. The job took about 2 hours. Mr. Votaw was very respectful and helpful. He cleaned up afterwards and charged us fairly for the job done. Our new sink is working great!! Many thanks to Mr. Votaw Patricia Wilson, Sycamore, IL

Great company, showed up on time, were clean, fast, honest and affordable. Fixed a leak under my…read moresink behind the wall. Will definitely use again and highly recommend.