If I could give Alex Alejandro Jimenez 100 stars, I absolutely would! His customer service,…read morepatience, professionalism, and knowledge in helping me select the perfect refrigerator for my mom were beyond reproach. I cannot thank him enough for the time he spent assisting me, answering all of my questions, and keeping me informed through emails and phone calls throughout the entire process. His dedication, attention to detail, and genuine willingness to help turned what could have been a stressful purchase into an easy and enjoyable experience. Thank you, Alex, for going above and beyond in every way. You are a tremendous asset to Best Buy, and I truly appreciate everything you did for us. Best Buy is fortunate to have someone as dedicated and customer-focused as you on its team.

That female manager (oompa loompa) needs to go ASAP. Absolutely terrible. We asked an associate to…read morecall her over for help, and she didn't even bother coming over. She stayed where she was, sitting on her phone, looked at us, looked us up and down, and literally said "no." No effort, no professionalism just straight attitude and disrespect. That's who you have managing? Embarrassing.

I've always gone to T-Mobile's flagship store down the road, but after having a horrible experience…read morethere, I opted to try this location instead. Not only is it much closer, I had some of the best customer service I've ever had at a cell provider store. I like to consider myself techy, but when it comes to phones & updating my phones, I always err on the side of caution and want someone to just walk me through. The two times I came here to go over how to update my phone, the employees were incredibly friendly and helpful. Even when asking the most obvious of questions they took the time to walk me through things (let's be honest, took the time to hold my hand) and show me just how things would go through and what my monthly payment would be and all of that. I genuinely felt like they were trying to ensure I had nothing but the best of experiences and, honestly, that's exactly what I got. I will now always make this my go to T-Mobile location. As far as I am concerned, there are no other T-Mobile store exists. It is just this one and it is the best of the best.

Please look for Dominic or Luisa. Both are amazing employees who provide excellent customer…read moreservice. They were very patient, took the time to clearly explain everything, and made sure I felt comfortable throughout my visit. I really appreciated their kindness, professionalism, and helpful attitude--it truly made the experience smooth and pleasant. Fatima Elmejjad

I was looking for a case the looking looking for a phone fix place to to find a iPhone 16 Pro with…read morea stand and this gentleman help me find it and he was fantastic. He he gave me great Customer Service OK

Been coming here for years. I just got the iPhone 17 Pro this week and went in to get the clear…read morescreen protector put on. $43.89, I couldn't believe it. The guy said they have gone up in price. Very disappointed and won't be returning. Ask for prices before you purchase. They should tell customers up front about price increases. As an update: George immediately reached out to correct the situation. It shows great customer service to a loyal customer, wanting to better my customer service experience. That is much appreciated George!

If you are having problems with your cell phone, I recommend you get in touch with these…read morespecialists.I stopped there for my Boost Mobile payment asked the guy references regarding my phone fixing, They Do Fix Phones Too!!!! They are very quick to repair, To be honest, it took them 15 minutes to fix my Iphone 8 plus screen, at the end got my Service Activate and my phone fixed..

If I could give it zero starts I would. Girl who answered gave a lot of attitude, question why…read morewould I want to make changes to my account and then process to blowing me off by just saying call customer support becouse she doesn't know why I would want to make changes to my account.

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

My family and I have been going to this place for years and it is ALWAYS a PHENOMENAL…read moreEXPERIENCE!!!!! The worker there named Rich is literal "PHONE JESUS" and can help you with just about any issue with your phone, and if he can't, he will advice you to a different location who can. Even when Rich is juggling with multiple customers at a time, he still finds a way to help everyone of them with excellent service; and with just a little bit of patience, he can get the job done. This man is probably one of the most HUMBLE people I have ever met in my life, and I would DEFINITELY recommend coming here for any of your phone repairs; TRUST ME!!!!!

He knew exactly what was wrong with my phone & how to fix it, it didn't take as long as expected &…read morethe price was pretty damn good compared to other places. Would recommend

I took my iPhone to get the screen repaired and it was quick. Cesar did an amazing job!…read more I highly recommend this place if you want great service and reasonable prices.

Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not…read morelong at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience!

Came in on a Tuesday before 11am. Waited about 5 minutes and Britney came to help me. I was there…read moreto pick up a replacement phone. The whole process takes a long time to transfer information phone to phone, so bring a book or something to keep you from staring at the walls and listening to other people's conversations. Britney was very attentive, Knowledgeable and helpful. This location seems to get very busy but they had 6 customer service reps working the whole time I was there, which was about an hour. I would come back when in need!

Very well Very professional and great prices…read moreWould recommend it Near reseda and Devonshire

The service was so fast and affordable. I went in after 7pm and thought I would get turned away…read morebecause they close at 8pm, but to my surprise he fixed the problem in 20min and my mother in law got her phone back right away!

Stopped in while in the area to put in an order for a replacement phone. It was around noon on a…read moreweek day so not crowded at all. I was helped right away. Don't remember her name, dark hair, very nice. Only draw back to this location is the horrible parking situation.

Nice staff! Clean and organized place…read more Got my T-Mobile Tuesday gift today! Reversible beanie! Parking is limited so sometimes I can't park close. I only come here when there's a good deal going on. My next iPhone coming up soon!

Went here a while back to get my old number back. Luna helped me every step of the way. I can…read moreconfidently say this is probably the best Metro pcs store I have been to.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.