Very warm welcome, friendly staff. Eye doctor was thorough, patient and considerate.

Stopped in on the last day of the year to use benefits and the lady gave an attitude, saying they were closing early. Bad business and even worse customer service. Plenty of other places to take my business, would recommend others do the same. read more

I agree with a recent Yelp reviewers take on Good Looks Eyewear & their doctors from Scott Christie & Associates. Since my previous optometrist left prior to the pandemic, I have struggled to find an eye care facility in the Cranberry Township area that I was pleased with. I had two negative experiences with other eye doctors here since 2021. One billed me 13 months post visit for services I never received (I had paid in full at my appointment) & the next prescribed incorrect contact lenses after forcing me to pay out of pocket $350 before she would prescribe them. I returned to Good Looks in June 2024, because I had come here when I first moved to Cranberry years ago, and it was a doctor here who had first diagnosed me with the rare eye disease that I have. I only left this practice around 2012, because my insurance was no longer accepted. The doctor I saw at this practice in June listened to my concerns that I was having and is trying to help me get my eye disease under control. He also recommended a follow up in August before prescribing contact lenses in order to get the prescription right. The front desk staff and the opticians were friendly and more professional than at the other facilities. I will update my review after I return in August. read more

I have had mixed experiences with eye doctors in the past then I switched to Good Looks Eyewear. What I have noticed here is refreshingly different. Every year I come back the same doctors and staff are there. The staff seems happy to be working there and as a patient and customer, I have been to two other places where that was not the case. I highly recommend Good Looks Eyewear. read more

Rude and unfriendly. Treats customers like they are diseased. To make matters worse it took 5 months for them to get a contact prescription. Shame, we all wear glasses and sunglasses and like designer. They lost good customers. read more

This place is amazing. Great selection and awesome customer service. I have Robbie, as my optician. He was so helpful, And he help me select the frames that work best with my face. Next time I need glasses I will definitely come here. Robbie is the man! Update- A year later I came back to good looks again. I had another great experience with Robbie. He is just so knowledgeable and patient. He delivers consistent excellent customer service year after year. read more

Each visit I've made over the last two years keeps going downhill each time. If you like being talked down to and disrespected by the unhappy staff, then this is your place. The women who work in the store are obviously stressed and hate their job for some reason. Not friendly at all. They don't like their workplace and they don't like you. Seriously, I'm done. Going elsewhere from now on. read more

Possibly the rudest most unhelpful eyewear store I have ever been to in my entire life! Alana was RUDE and condescending from the minute I walked in. I've been in customer service for 20+ years and have never been treated so poorly. Would not recommend to ANYONE. Whoever owns this should have their staff go back to basic customer service school, I went to a competitor! Thanks for nothing. read more

Good Looks EyeWear - Scott & Christie - Optometrists Near Me - Cranberry Township, Pennsylvania

I cant begin to explain how rude the cranberry location was to me. Two staff members were terrible when I entered the building just to try and get new glasses for me toddler. read more

Absolutely terrible rude customer service , I stopped in last week to buy a pair of Oakley glasses and the lady waiting on me said they were made in China and she wouldn't buy them. I asked if she had many issues and was told no. She recommended a pair of Italian glasses so I looked at them and they were also made in China. She didn't know what to say so I left . read more

Dr. Kunz was incredibly thorough and precise. It was the best exam I've ever experienced. The whole experience from end to end in being examined and diagnosed to being fitted with new glasses was a great experience. I would recommend them to anyone. read more

Great customer service! I would highly recommend them to anyone! They are highly professional and provide excellent care, from start to finish, exam to getting me set with new glasses. read more

If only the disposition of the workers was as nice as the frames; alas they are not. Aside from being passive aggressive, bordering on surly, they are massively unhelpful. You will not be able to get reliable advise from anyone but the doctor, however you will learn all you want about the workers schedule (that they are really not going to put up with!) and family dramas as you are forced to hear them in the many phone conversations they'll have. Uncomfortable and for the money and experience, please go somewhere else! read more

I'm very pleased with the professional service, the varied selection, and the excellent eyeglasses that I purchased at the Cranberry Good Looks Eyewear! My entire experience went very, very well. Many thanks to Robbie S. for his very good consultation and assistance. I'll certainly be returning there for future eyeglass purchases. Thanks again. read more

I am a long-time patient. Things have gone downhill lately. The last two doctors I've had (since mine left) were unpleasant (one surly, one condescending). They had me come in for unnecessary appointments. My last two contact lens orders were severely delayed but they didn't bother to give me updates. At my last visit, the computer wasn't working and the front desk staff rudely gave me a hard time for paying with a credit card. read more

A favorite for ourselves and several of our friends. Staff is always friendly and helpful and the doctors take good care of us.

I have never before written a review like this, but my experience with this business was so egregious, I couldn't keep silent. I felt a responsibility to warn others about Good Looks Eyewear and their unethical practices. To make a long story short, they messed up my contact lens order and refused to make right their mistake. They cost me hundreds of dollars and to add insult to injury, treated me with shocking disrespect. I have never been so insulted and mistreated by an establishment. I went to another optometrist, and within the day, she had their mistake completely fixed AND without being asked, figured out the not-always-so-clear ins and outs of my insurance, which saved me hundreds of dollars. Good Looks never attempted to work on my behalf with my insurance like my new office had. The only positive thing I can report about this business is that there was one woman who was always kind to me, even when others were unhospitable. She was professional and treated me with respect. I cannot say the same thing for every other person I interacted with. It was an absolutely horrible experience. read more

we absolutely LOVE Dr. Carver so that is why we go there. He gets a 5 star rating. Unfortunately, we only see him once a year. It's the office staff (that I deal with every time I want to pick up contacts, glasses, fix glasses, etc.) that seems to always frustrate me. They almost always have trouble pulling up my insurance on their computers , don't know or can't find an existing prescription, look up info on my insurance and tell me the wrong info.... it's frustrating b/c it's not once in a while-it's almost every time I'm there. read more

I can't speak to their service or glasses, however do not buy their accessories. Specifically, their Clear View lens cleaner advertised that it would not damage any coating on the lens. Once I used it, the product promptly removed all the coating on my lens, highlighting any minor scratches I had on my lens and rendering my lens useless. Upon reaching out to the company expressing my concern over their product and false advertising, I received no apology, explanation, or even acknowledgement read more

Will never recieve my bussiness because they are affiliated with Scott & Christie and Associates.

Helpful and knowledgeable staff. Getting my first set of eye glasses was an ease.

Have been going here for many years. I had an eye emergency about a year or so ago on an off hours day and they could not have been more helpful and accommodating. When my insurance changed, I was concerned about the possibility of having to go elsewhere. Thank goodness, that was not the case. I did get frames from Costco at one point and never again. They broke within a year and could not be replaced as the frame was discontinued. Every frame I get a Good Looks lasts forever. read more

I recently had an eye exam at Good Looks Eyewear and was very impressed by the service that I received. Dr. O'Donnell is a fantastic optometrist and answered all of the questions I had about my vision. I did have an update to my prescription so I was handed off to one of their opticians. I worked with the optician and received nothing but the best service. She really helped me find a great pair of frames that not only look good, but they feel great as well. I will definitely continue to recommend Good Looks Eyewear. read more

Had a great experience here, much better then at a chain eye place. The optometrist was very helpful and explained everything to me and was to answer my question. I felt like he actually cared and wanted me to understand what I was getting and not just push me along. The optician was also very helpful in helping me pick a pair of glasses. Any time I come in to the store she always recognizes me and greets me by my name. I recommend Good Looks Eyewear and will continue to go here for my glasses and maybe even contacts. read more

I would have to agree very much with the review provided by Chris T. In summary, the service provided by the doctor's is above average. However, dealing with the staff associated with buying and maintaining your eyeglasses is extremely frustrating. I bought reading glasses there in the winter of 2013. They broke in February 2014 and I took them in for repair under the warranty. I stopped back into the store in April because I hadn't heard a peep concerning the status of my repair. At that time, they told me the part was on back order from the company (Fossil) in Italy. It is now July 1st and again I haven't heard a peep concerning the status. At this point, the glasses have spent more time in their drawer than on my face. To make matters worse, it obvious that they have no cataloging system of repairs because both time I inquired as to the repair status, they had to ask me the name of the person with whom I was dealing with otherwise they cannot locate which drawer my glasses are stored. This is ridiculous. I've worn glasses for nearly 35 years and I've never been to a store that can't just simply look-up your account on a computer or a folder and quickly determine what the status of your glasses is or where they are located in the store. As Chris T suggests, just take your money somewhere else when it comes to purchasing glasses. read more

Nice doctors - questionable staff - expensive (even with great insurance). Okay, I went here because someone from my church told me the doctors do missions work - I hope that's true. Perhaps the doctors should do a mission in their own front office to locate and route out the offending and rude members of their staff. I can identify with the one reviewers comments about hearing about the staff's personal lives/workplace issues. They will take all personal calls and do all paperwork before they get around to you - even if you are sitting right in front of them at their desk. (Keep in mind I've been a customer for at least 4 years - so I've had lots of time to observe.) Why do I stay a customer? Again, it was the missions work and the nice doctor - but recently I'd reached my limit (hence the review). I broke my glasses (even though when I bought them and paid beau coup bucks - even with fantastic insurance picking up a huge chunk - because the lady told me there was nothing stronger......hmm... I think tin foil might be.....) I was treated very poorly. I wasn't asking for a warranty replacement or any price break - I just wanted to pay to get them fixed. The staff member was a total jerk. Rude, snippy and sounded exasperated that she had to look up the price to fix them and then I asked questions about getting a spare less expensive pair (what does she care if I want a second pair that doesn't cost as much as a back up or to use in situations where the glasses could get knocked around - really isn't that my business? They got paid for the super expensive - and now broken - pair - twice!!!) - not to mention that she refused to provide me with part of my medical file, so I could get a second pair elsewhere cheaper (can we say HIPAA violation under 45 CFR section 164.524???) Wow - I'm done and now I'm mad. read more