This review is long overdue. We held my fathers funeral here two years ago. He passed suddenly and…read morewe didn't even know where to begin. The staff here handled our inquiries,concerns and services with such warmth and care. The services took place around peak COVID and there we're some restrictions such as attendee limitation but we didn't come across that issue. From start to finish there were several staff members assisting us from making sure the flower arrangements were laid out beautifully to passing out prayer cards, even the funeral home director was there ( sorry don't remember her name) we even had a Mariachi come to send my father off and the funeral home was okay with it. We are truly grateful for having found this Mortuary and thankful to all the wonderful staff.

Don't know where to begin, I'm not one who feels compelled to sit down and post a review about…read moreanything, however I was so pleased with the service that Chapel of the Valley through Rigo gave us for my Mom's service that I totally recommend this place for your needs in times like this. Process was easy, peaceful, and Rigo's sensitivity to our pain was greatly appreciated. Thank you Rigo, My family and I are grateful to you.

My mom passed away on July 31,2021 and the minute I called Joey he made sure we were OK and…read moreimmediately took over the arrangements. I was so distraught I couldn't even think but Joey was so kind and helpful and very professional. They treated my family with such kindness and compassion. My mom had passed away but they treated her with love and kindness, they immediately picked her up from the hospital within an hour or so and I felt like my mom was in good hands. I thank Joey for being patient and for helping me make the right decisions. The planning was so easy because Joey made sure no detail was left out. On the day of her service my family was welcomed by the Halley-Olsen-Murphy team with such respect and kindness. This is the only mortuary that I will use to handle any of my family needs in the future. Its such a hard thing to talk about but we had pre-planned arrangements a few years ago and Joey was the one who helped us set that up and when my mom died we were so grateful to have him by our side. Thank you Joey and Halley-Olsen-Murphy team. Sincerely, Sabrina Torres

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

My husband died out of state and I wanted him to be buried in Lancaster with his father and mother…read more The staff at Lancaster Cemetery were very helpful, as the arrangements had to be made long-distance. They assisted in getting him military honors, and maintained a constant presence in getting his funeral together. The funeral went well, and I feel it was largely due to their good work and assistance.

Gary was so awesome, when dealing with my father's remains and instructions. We used them for my…read moremom when she passed away and they were equally great. The two Isaiahs, who picked him up from our house were also very professional and kind. Death is not a fun thing to deal with but AV Cremation Service made it as easy and low-stress as possible. I highly recommend them.

Mark at Antelope Valley Cremation was fantastic. He was so patient and so kind through the whole…read moreprocess. Everything was finished within the month after my grandmas passing and we couldn't be more thankful.

A Heartfelt Thank You to Family Memorial Mortuary…read more On behalf of the Hicks family, we would like to express our sincere gratitude to Family Memorial Mortuary in Lancaster for the exceptional care and compassion shown to our mother, Mozelle Hicks, and our entire family during one of the most difficult times of our lives. From the moment Funeral Director Doreen and another staff member arrived to bring our mother into their care, they treated her with the utmost dignity, respect, and compassion. They graciously allowed our family time to say our goodbyes and demonstrated genuine empathy and professionalism throughout the entire process. Their kindness brought comfort to us when we needed it most. When we met to make the arrangements, everything was handled flawlessly. From the receptionist who welcomed us with warmth, to the planner who guided us through each step, to Doreen, and the entire staff, every person we encountered treated us like family. We never felt like just another client; we felt cared for, supported, and embraced during our time of grief. The level of respect, compassion, and attention they showed not only to our family but also to our mother will never be forgotten. Their dedication to serving families with excellence is truly remarkable. In addition to the outstanding service, we were grateful for the reasonable pricing. Family Memorial Mortuary provides high-quality, professional care without placing an overwhelming financial burden on families. During a time when many families are already facing emotional and financial stress, their honesty, fairness, and commitment to excellence were deeply appreciated. We wholeheartedly recommend Family Memorial Mortuary to anyone in the Antelope Valley who is seeking a place that will care for their loved one with dignity, honor, and respect. Our family received exceptional service, compassionate support, and peace of mind knowing our mother was in caring hands. Thank you, Doreen, and the entire staff of Family Memorial Mortuary for everything you have done for our family. Your kindness, professionalism, and heartfelt compassion helped carry us through an incredibly difficult time, and we will be forever grateful. With heartfelt appreciation, The Hicks Family

Recently has a wake here my experience was good but not great. We had the wake in their new…read morelocation in Palmdale my grievances were as follows. The staff did not have the room cold enough we had a large family over 100 people it was way too hot we were literally sweating. I know we could've asked Doreen to make it colder but honestly with all the emotion of saying goodbye and so much going on it slipped our minds but my issue is we shouldn't have to do that the staff should be on top of it and making sure the temperature is cool enough. My other issue was the flowers a lot of my family purchased funeral arrangements thru them expensive ones $200 and up and they were honestly trash. You could see the foam they looked nothing like the pictures and barely had any flowers. I understand they don't make the arrangements themselves but at the end of the day they choose which vendors they partner up with and they should do a better job at not accepting such low quality flowers work from them we trusted them with the flower arrangements and we were all disappointed with the outcome. At the end of the day it's the mortuary's reputation so why accept such low quality arrangements? My other issue is they were filling the lobby with water bottles I would expect the staff to stay on top of that. As for the positives I will say Doreen was the only one who answered when we needed a mortuary. She was very kind, respectful made us feel comfortable and never once tried to upsell us. She answered right away when we called. Her customer service was far better than the rest. I'm grateful to have worked with her during the hardest moment of our lives.

During a very difficult time, Jessy Barrios was so compassionate, understanding and overall amazing…read more! She answered all calls and texts and never once made me feel like a burden. She was so kind to my loved one and treated him with such respect . Thank you Jessy! We will forever be grateful.

Very great chapel clean it was very nice for my dad . Tony was so great he was patient and didn't…read morerush us into anything he made sure we got everything we needed for our memorial it turned out so great thank you again chapel of the valley and Tony me and my family really appreciate everything you've done for us. I recommend this place for anyone who's loved one passed away in the av .

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.