We really appreciate Dora from Joshua memorial in Palmdale from the beginning to end of the…read morememorial service and even days after. She assisted us in every way she can. It's our first time experiencing a death of an immediate family and we were lost but Dora did everything and assisted us. We truly appreciate her and the rest of the staff. We thank them from the bottom of our hearts.

I am beyond disappointed with the condition of this mortuary and cemetery. Families entrust this…read moreplace with the care of their loved ones' final resting place, yet the grounds reflect a shocking lack of maintenance and respect. The grass throughout the cemetery is completely brown, dry, and as hard as concrete. It is evident that it is not receiving the care it requires. When I raised my concerns with the front office, I was told the grounds are watered "three or four times a day." Based on what is plainly visible, that claim is simply not credible. Out of frustration, I purchased a 100-foot hose in an attempt to water my loved one's plot myself because the cemetery was clearly not doing so. Even then, the hose barely reached, and the water pressure was so poor that it was essentially unusable. It is unacceptable that families feel compelled to maintain cemetery grounds themselves. What makes this even more frustrating is the contrast with the City's enforcement of residential property standards. Homeowners can be fined for failing to maintain their landscaping, yet a cemetery--where families come to honor and remember those they have lost--is allowed to remain in such deplorable condition. This level of neglect is disrespectful to the deceased and deeply hurtful to the families who visit them. I sincerely hope city officials, including the Mayor, take notice and hold those responsible accountable. Our loved ones deserve dignity, and our community deserves better than this.

My mom passed away on July 31,2021 and the minute I called Joey he made sure we were OK and…read moreimmediately took over the arrangements. I was so distraught I couldn't even think but Joey was so kind and helpful and very professional. They treated my family with such kindness and compassion. My mom had passed away but they treated her with love and kindness, they immediately picked her up from the hospital within an hour or so and I felt like my mom was in good hands. I thank Joey for being patient and for helping me make the right decisions. The planning was so easy because Joey made sure no detail was left out. On the day of her service my family was welcomed by the Halley-Olsen-Murphy team with such respect and kindness. This is the only mortuary that I will use to handle any of my family needs in the future. Its such a hard thing to talk about but we had pre-planned arrangements a few years ago and Joey was the one who helped us set that up and when my mom died we were so grateful to have him by our side. Thank you Joey and Halley-Olsen-Murphy team. Sincerely, Sabrina Torres

This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

A Heartfelt Thank You to Family Memorial Mortuary…read more On behalf of the Hicks family, we would like to express our sincere gratitude to Family Memorial Mortuary in Lancaster for the exceptional care and compassion shown to our mother, Mozelle Hicks, and our entire family during one of the most difficult times of our lives. From the moment Funeral Director Doreen and another staff member arrived to bring our mother into their care, they treated her with the utmost dignity, respect, and compassion. They graciously allowed our family time to say our goodbyes and demonstrated genuine empathy and professionalism throughout the entire process. Their kindness brought comfort to us when we needed it most. When we met to make the arrangements, everything was handled flawlessly. From the receptionist who welcomed us with warmth, to the planner who guided us through each step, to Doreen, and the entire staff, every person we encountered treated us like family. We never felt like just another client; we felt cared for, supported, and embraced during our time of grief. The level of respect, compassion, and attention they showed not only to our family but also to our mother will never be forgotten. Their dedication to serving families with excellence is truly remarkable. In addition to the outstanding service, we were grateful for the reasonable pricing. Family Memorial Mortuary provides high-quality, professional care without placing an overwhelming financial burden on families. During a time when many families are already facing emotional and financial stress, their honesty, fairness, and commitment to excellence were deeply appreciated. We wholeheartedly recommend Family Memorial Mortuary to anyone in the Antelope Valley who is seeking a place that will care for their loved one with dignity, honor, and respect. Our family received exceptional service, compassionate support, and peace of mind knowing our mother was in caring hands. Thank you, Doreen, and the entire staff of Family Memorial Mortuary for everything you have done for our family. Your kindness, professionalism, and heartfelt compassion helped carry us through an incredibly difficult time, and we will be forever grateful. With heartfelt appreciation, The Hicks Family

Recently has a wake here my experience was good but not great. We had the wake in their new…read morelocation in Palmdale my grievances were as follows. The staff did not have the room cold enough we had a large family over 100 people it was way too hot we were literally sweating. I know we could've asked Doreen to make it colder but honestly with all the emotion of saying goodbye and so much going on it slipped our minds but my issue is we shouldn't have to do that the staff should be on top of it and making sure the temperature is cool enough. My other issue was the flowers a lot of my family purchased funeral arrangements thru them expensive ones $200 and up and they were honestly trash. You could see the foam they looked nothing like the pictures and barely had any flowers. I understand they don't make the arrangements themselves but at the end of the day they choose which vendors they partner up with and they should do a better job at not accepting such low quality flowers work from them we trusted them with the flower arrangements and we were all disappointed with the outcome. At the end of the day it's the mortuary's reputation so why accept such low quality arrangements? My other issue is they were filling the lobby with water bottles I would expect the staff to stay on top of that. As for the positives I will say Doreen was the only one who answered when we needed a mortuary. She was very kind, respectful made us feel comfortable and never once tried to upsell us. She answered right away when we called. Her customer service was far better than the rest. I'm grateful to have worked with her during the hardest moment of our lives.

Price changed. It's not like you have an option when a horrible tragedy happens. Then to take…read moreadvantage of a grieving family. Just disgusting.

I've noticed the times I come to visit my mom, they are strict to enforce not bringing food,drinks,…read moreetc. I think this place should reevaluate that rule because many of us want to spend time here and hangout with our loved ones while having a snack, etc and not having a security or manager jump down our throat. Really unfortunate that this is the case. Had we known about this sooner, my family would have reconsidered burying my mom here.

Gary was so awesome, when dealing with my father's remains and instructions. We used them for my…read moremom when she passed away and they were equally great. The two Isaiahs, who picked him up from our house were also very professional and kind. Death is not a fun thing to deal with but AV Cremation Service made it as easy and low-stress as possible. I highly recommend them.

Mark at Antelope Valley Cremation was fantastic. He was so patient and so kind through the whole…read moreprocess. Everything was finished within the month after my grandmas passing and we couldn't be more thankful.

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.

During a very difficult time, Jessy Barrios was so compassionate, understanding and overall amazing…read more! She answered all calls and texts and never once made me feel like a burden. She was so kind to my loved one and treated him with such respect . Thank you Jessy! We will forever be grateful.

Very great chapel clean it was very nice for my dad . Tony was so great he was patient and didn't…read morerush us into anything he made sure we got everything we needed for our memorial it turned out so great thank you again chapel of the valley and Tony me and my family really appreciate everything you've done for us. I recommend this place for anyone who's loved one passed away in the av .

Buried my husband there this week. When we bought the plots the place was beautiful. But now the…read moreneeds for maintence and personal service are sketchy. They say they are waiting for parts for the lawn mower, but that was posted two months ago. And there are numerous headstones that have grown over the headstones. Yet i was charged $827 for lifetime maintence of the headstone. The condition of headstones is sad. I am very disappointed.

Brenda and her staff are amazing. They are kind, and make the process of losing a loved one smooth…read more In an already difficult situation they make sure to help you through what they can and do their best to remove excess stress.