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    Goodness & Mercy

    3.2 (11 reviews)
    ModerateGrocery
    Closed 10:00 am - 9:00 pm

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    Senobia S.

    My husband is very disappointed in this place he said we will not be eating there again. The first time we came it was great had no issues with the food. The only downside is they told us it would take 15 minutes we were there about 30-45mins. With two small children the long wait was inconvenient. The next time we came we were prepared to wait. Ordered our food it took an hour and a half. Apparently, they were out of rice and had to go to the store and purchase more. Instead of telling us this upfront they made us wait and explained after the fact. Not good customer service. They also tried to charge us more than the listed price for our food saying we were given big pieces of fish so they're gonna charge more. My husband being the Jamaican he is wasn't going for it! To top it off, by the time we got home and checked the food the fish wasn't any bigger than it was last time and it was over fried so most of the meat that was on there was crunchy and dry. Quite unfortunate will just have to find another location.

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    2 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    3 years ago

    Good food, great service. I usually order ahead of time. Nice customer service. The food quantity can be increased though.

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    3 years ago

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    9 years ago

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    5 years ago

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    8 years ago

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    Randolph Market - rand

    Randolph Market

    3.6(17 reviews)
    6.2 mi
    $$

    Small local grocery with a small, but fresh, produce department and a meat department with…read moreexcellent examples. The remainder of the store contains most of the usual suspects. I gave 4 stars for several reasons with customer service being #1. Location is #2 and finally it's the best store in this part of Hopewell. Sure they lack in selection and are a bit pricey, but they beat Save A Lot hands down and it doesn't require a long drive elsewhere. Well done!

    I went to Randolph Market today to purchase a box of tomatoes at $40 per box. I opened the box to…read moresee if there were any bruised or soft tomatoes. As I found them, I began swapping the bruised soft tomatoes with tomatoes from another box. As I was doing this, I suppose it was the produce man that came at me and in a rather loud voice and said, "Ma'am, what are you doing!?" He startled me walking up on me very rapidly with a loud volume. He did not even introduce himself. He spoke to me as though I was in a corner stuffing tomatoes in my pockets(stealing). I told him I was going to can the tomatoes and they needed to be firm with no spots or bruising. He began chiding me as though I was a child and told me "You cannot build your own box!" "I stood and watched you". Then why ask what I was doing if you watched me the whole time? Now he's playing games with me. He argued with me for a few minutes so I told him I would leave. I put the top back on the box of tomatoes and put the box back where I got it from. As I was leaving, he was walking beside me still arguing with me until I got to the door. At this point, this is harassment. He caused a scene and people were staring at us. The scene was unnecessary and could have been avoided. He told me there were no rotten tomatoes. So why if all the tomatoes are all so good, would it matter if I was swapping one for another? The man was very unprofessional and rather intimidating. If I am going to pay $40 for a box of tomatoes, I certainly want all of the tomatoes to be the best possible for canning them. It's not really what one says when handling a situation, it is how they say it and the tone that they use when saying it. I will never step foot in Randolph Market again if that is the way they deal with their customers. They need to train their employees on good customer service. Especially with men running up on women in such an unprofessional and intimidating manner. Let me give Randolph market a free lesson on good customer service. The employee approaches the woman swapping tomatoes. He says calmly and reasonable, "Excuse me ma'am. My name is ...... I work here in the ....... department. I have been watching you swap tomatoes between boxes. We call that building a box. Our store policy does not allow that. You can purchase a box of tomatoes as is. That would have been an acceptable way to handle the situation without causing a very unnecessary scene in a place of business.

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    Randolph Market
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    Walmart Supercenter

    Walmart Supercenter

    2.3(39 reviews)
    4.1 mi
    $$

    I have been calling for days trying to get customer service. The phone just rings non stop. When I…read moreselected the personal department, they were not helpful. They transferred me back to a non existent customer service. Walmart is hopeless, they need to do so much better. The amount of money they make they could have at least on person to answer calls. They treat their employees like modern day slaves, no wonder no one wants to come to work.

    Nothing special here. It was my first visit & I was there specifically looking for a t-shirt of the…read morelocal college. I found a shirt & bought my regular size without trying it on. When I got home, it was extremely small. So, I will have to return it. The customer service was poor. They were guarding the door as if I were at Costco, but the didn't speak to the customers. They just had personal conversations going on as if no one else was around. They didn't care about anyone or anything else. Rude! The store was somewhat tidy...it had places where it could've been cleaned up though. Like a million other WM's, there were a million customers waiting in line with only 2 lines open with cashier's & a few open for self-checkout. Ridiculous!!! If they don't have enough cashiers, at least open more self-checkout registers. They have absolutely no respect for people's time. I won't be back to this location. I usually don't even shop at WM anyway, but I knew they would have this shirt.

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    Customer service

    Goodness & Mercy - grocery - Updated September 2026

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