Great variety of products, but the prices are highly inflated. The store is clean. We'll stocked and organized. Thrift staff is friendly.

The three stars are for service because they always are working diligently. But as far as prices I feel Goodwill is becoming a scam . I shouldn't see a forever 21 jacket listed more than what it is online . Not the Goodwill was created for people who had low income or low profits coming in to be able to afford the necessities that their families may need like clothes, dishes furniture. i'm starting to get really disappointed when I come here I find the items are really really priced. Their prices are starting to compare to Plato's closet now Plato's closet give you money for your items so I'm kind of confused if I'm donating these items for free, why are you over Pricing them at a price unpayable to people who can't afford it. People who are homeless or people who are making eight dollars or less a day should be able to come in the store and grab T-shirts for $1.99 $2 dollars.03 $.05. read more

This store has removed their changing rooms! I would not purchase clothing without trying it on. This is a great location, but I will go elsewhere. read more

Prices. Children's books are priced almost half and sometimes more than the original price. Other items are overpriced as well. read more

Goodwill Houston - These used books are hardly worth $3.99 - Community Service/Non-Profit Near Me - Richmond, Texas

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There seem to be a lot of complains about the manager of this store.. especially the lady manager, next time I will get her name... I had 5 things on hand... she "nastily" told me that 1 of the items price is incorrect and that she just priced it then she proceed to charge me another price without asking me if I still wanted the item ... I'm like ok at the end we're helping a good mission but her Attitude ... you guys need to. train them more about customer service or FIRE them :)) why did she decide to change the price ?I have been shopping there for the past 2 years and never had that experience ... that's why you guys keep losing good customers ... read more

Always find unique and reasonably priced items here. I would recommend this location as it's also clean and organized and the staff is great. read more

SHOCKING TO SEE THE INCREASE IN PRICES! Books which I would buy for elderly were once one dollar is now priced $3.99. The very people who need donated goods can not afford to support Good Will any longer. This FOR PROFIT organizations has lots it's mission to help needy. Please go to Penny Wise and support and donate to this organizations that help so many low income people. Say NO to Good Will. read more

I am a regular at many of the local Goodwills and this one has the worst management and customer service. Their pricing is inconsistent. Today I was trying fo buy a sweater. Now, at age 72, I think I know what a sweater is, but the cashier said it was a jacket. I insisted it was a sweater, but she said she didn't have a line item for a sweater in the computer, but right on the rack sign it said "sweaters" $5.99. So, she calls the manager, who says, they don't have sweaters in the computer any longer, so it's a ladies' top, oh no, it's a jacket. A sweater is not a jacket, even their own sign, which was posted 5 feet from the cash register said sweater. Last week, a different manager insisted a men's tshirt was not a tshirt, ????? The other Goodwill locations don't seem to have this issue. And I agree with some other reviewers, the prices at this location are far higher than at other locations. read more

I've never been in a goodwill store So unorganized!!!! Poor management. No pricing where there should be and if you ask an employee They have no clue either read more

This location has horrid prices. It seems that their pricing department goes on online and price matches as best they can, with no regard for brand, condition, age etc. Toys- high! Electronics- high! Used board games- high! Dvds- high! Used shoes- high! The only things that are cheaper would be the things they have trouble finding online like furniture etc.. Sad part! I've seen similar consoles at the Family Dollar for less... read more

This is the worst goodwill location I have ever been to. Management refuses to support their store associates in a timely manner. I have seen, on multiple occasions, the manager take 15-25 minutes before they come up to assist the associate or customer with a transaction. This holds up the line since there is usually only one associate checking out and management has never apologized for the wait, but then again why would they since they clearly don't give a sh*t. The associates here are all wonderful and it sucks that their customer service is always dragged down by a manager. read more

Went to drop off a bunch of (really cute) fall decor and misc house decor. The worker kept huffing and puffing and rolling his eyes while we unloaded everything onto the cart. Kept making comments about "why all the workers hate when people do this" ummm ok? And kept telling us how none of it will sell and it will sit on the shelf (not my problem). Just incredibly rude, uncomfortable and unprofessional. If you hate your job that much go get a different one. read more

Fabulous Goodwill. Super clean and organized. Staff is so nice and helpful. I scored with some great treasures. The store is so much more organized, clean and put together than most good wells. I'm a frequent shopper. read more

I have some really good furniture that I would like to donate, but they don't offer to pick up which IMO really needs to change. I live really close but can't take to them read more

What can I say? Goodwill is awesome. You can only appreciate Goodwill when you don't have any problems with buying used things. My wife found an amazing 3 drawer HON black file cabinet. HON is not cheap. Their new business grade cabinets are at least 250 dollars and up. My wife found it for 15 dollars! Yes, it's not perfect and maybe there is a scratch on one of the sides, but overall, who would like to pay 250 dollars for a new file cabinet? No one. So i picked it up, and a man helped me put it in the trunk of my car. I couldn't fit it fully. I ended up driving slowly home with the truck half open in the rain. Never be a snob and ignore Goodwill. You can find amazing stuff. read more

Great finds here ! Love going every Monday they have shoes that haven't even been touched.

HORRIBLE. Staff is horrible! Especially the manager. My husband and I were the only ones in the store shopping. Both the manager and employee kept watching us the whole entire time. When we went to the front to pay for two shirts the manager told me that each shirt will be $20. $20?? She was maliciously telling me each shirt was way overpriced so I wouldn't buy them. Not sure what the motive was but I will never be coming back. Would love to speak the a higher up manager read more

I have been coming to this store for the last three years. Management for this store could not be more rude, or prideful. The manager forced my 2 boys to go with her and follow her around the store. I told them to stay put and look at the books who my 10 year old boy often purchases on his own. He evidently is not old enough to be anywhere in goodwill on his own. When the manager asked him where his parents were he said my dad was taking his sisters to try on some clothes and they needed to stay there and wait. The manager then said "nah, this is not daycare" and forced them to go with here for their own safety. Where I approached her about how she spoke to my children and forced them to follow she got very upset and tried to throw me out until she saw someone was recording the situation then she got real nice and turned her sites to them saying they could not record in her store. Great child safety forcing kids to go with a stranger against their parents request. Again my some is 10 not 5. Terrible management on a large power trip. A family store very much against serving families. read more

Pricing is high, incredibly high on some things. $20 is the going price for a large framed picture (with scratches). Prices are inconsistent. Some new never opened DVDs were $1.99 but others already used were $2.99. Probably would not come to this one again. read more

Tried to donate a good working 14' backyard trampoline at Goodwill on Grand Parkway. Store wouldn't accept it.