This Tuffy location turned my family's Florida vacation into an absolute nightmare with their…read moreincompetence, dishonesty, and refusal to honor Tuffy's warranty. I'm beyond furious, and I'll never trust a Tuffy again after this infuriating ordeal. On June 25, 2025, I had my Escalade's P0332 code fixed at a Tuffy in Glendale Heights, IL, with new knock sensors and a wiring harness using Genuine GM parts. Everything seemed fine until June 27, when, 600 miles into a 1,000-mile road trip to Florida, the P0332 code returned. I tried clearing it, but it kept coming back. On June 28, I brought the truck to this Mary Esther Tuffy and explained that it takes three drive cycles at operating temperature for the code to reappear. They cleared it, claimed they found no issue, and sent me on my way. I had to push them to drive it more, only to discover at closing that they'd cleared a pending code--felt like a deliberate attempt to hide the problem. Within 15-18 miles, the code was back. On June 29, I was at their door at 9 AM. They finally checked and found a bad rear knock sensor but refused to cover it under Tuffy's 12,000-mile/12-month warranty, claiming the Illinois shop was a franchise. This was just three days and under 1,200 miles since the original repair! The manager, John, was completely unhelpful, forcing me to leave the truck to deal with the warranty company. On June 30, I called the warranty company with John, and they agreed to cover the repair, but John insisted I pay upfront because he couldn't send paperwork otherwise. Facing a prepaid parasailing trip with my kids, I paid to get my truck back. Three drive cycles later, a new P0327 code appeared for the front knock sensor. Their mechanic had removed it to "compare" to the bad one and didn't tighten it properly because they lacked a 3/8 torque wrench! John's excuse? He didn't give it "enough oomphs." I told him the torque spec is 15 ft-lbs, and he just shrugged. Later that day, the P0332 code returned. I called their district manager, James Price, who smugly said it wasn't his problem and told me to take it back to Illinois--1,000 miles away--or go to a Mavis/NTB shop. On July 1, I returned, waited over an hour with no updates, and dealt with a mechanic who admitted he didn't know how to test the knock sensor and refused my offer to help. They "fixed" it, but by noon, P0332 was back. Tuffy Corporate promised a callback but never followed through. On July 2, a corporate rep, John, said no Tuffy would touch my truck, claimed they don't do this work, and hung up when I called out their nonsense. I'm stranded, worried about damaging my Escalade driving home. This shop's shoddy repairs, deceptive tactics, and refusal to take responsibility cost me time, money, and our entire vacation. Mohr's Auto in Santa Rosa Beach is fixing what Tuffy couldn't. Avoid this Tuffy at all costs--they're an embarrassment to the brand.

I did not personally get anything serviced here but Richard Jr. from this shop recommended that I…read moretake my 2015 Toyota Prius to his dad's shop (Starr's Auto Repair) in Navarre. The service manager there is Chris Cheeseman. Though I appreciated Richard Jr's love for the 2015 Toyota Prius, I did not appreciate the terrible recommendation to have his dad's shop look at it. Chris called me today to talk to me about my review of Starr's and this is my response: ​Mr. Cheeseman, ​Please be advised that we will not be returning our vehicle to Starr's Auto Repair in Navarre. ​We have authorized and paid for over $2,000 in repairs, yet the initial issues persist. This financial commitment does not account for the additional expenses incurred, including towing from the Midbay Bridge area (Destin/Niceville) and the cost of a rental vehicle during the time your shop was 'replacing' the electric water pump. ​We cannot continue to invest further time and capital into repairs that do not resolve the problem, especially given the significant travel inconvenience (working in Destin and living in North Crestview). We require a resolution that honors our investment and rectifies the persistent mechanical failures. If Richard Jr. could have actually fixed my vehicle at Tuffy since he knows all about the car, that would have been nice. Instead, he told me his dad's shop was more than capable and that is nowhere near the case.

I took my vehicle to replace my tires on March 1st.  My vehicle rode super smooth, tires were just…read moreready to replace. James sold me on the Bridgestone tires. All done, nothing said. Ad soon as I left I noticed they were a little loud felt unbalanced. I called and made an appointment to get them rebalanced. One of the techs went with me on a test drive, agreed there was a little shaking in the tires and would rebalance them. Corey called and told me two of the wheels were bent, without getting a chance to respond, he said that they didn't bend the wheels. Said it would have to be a very hard hit to bend those wheels....I told him I never had an issue with my wheels, nor was anything mentioned to me before leaving from having tires installed and balanced. He sent me a video of another persons wheels. I picked up my vehicle, still noticed they were off so I made another appointment and comes to find out. They were unbalanced by .75. While they were being rebalanced, I got to see the wheels off with my own eyes, and I took photos, and video. There were two flat spots, one on each rim.   It was very odd that the flat spot had no marks from hitting anything, but only a distinctive matching flat spot with grooves both matching on each wheel.   I called a few places that fix rims, sent them photos and each one of them told me it was guaranteed done by the tire machine, "TECH ERROR" without doubt, 100%. Wheel was clamped incorrectly, from the inside, casting the damage. Not machine fault, but technician. They all said it was very obvious by looking at the grooves and the size of the flat spot.   It was so obvious they said anyone that sees this that knows could tell you.   Their own words.   I called Tire Plus, spoke to Corey, he denied it could be the machine, I was going to put him on three-way with the owner of one company that fixes wheels.    I wanted to make sure I did all my due diligence and do the right thing before I accuse the shop, but it is 100%.   What's sad, is the wheel repair felt so bad and angry how they denied damages that the owner said he would fox for free.... It was unfortunate that comes to find out. They are out of state. They have the same name as another wheel repair place in town. When I called Tire Plus to see if they would just help and just remove the wheels from me so I can get them fixed, Cory said sure....30 minutes later Corey alls me, told me James said I am not welcome there lol. And that is that there was no words exchanged, no anger talk or anything whatsoever, just straight up bad customer service. I emailed Firestone but have not heard back. Bad service from Tires Plus.

Thank you for a great brake service 5/6/25. After going to…read morethe competitor across the street and getting a quote almost 3 times the amount adding in parts I didn't need, and waiting an hour and a half for the quote while the tech walked around my car smoking. I'm glad I was smart enough to get a second opinion and went to Tires Plus. I can't believe how the other chain brake store was going to over charge me and sell me parts I didn't even need. (Two calipers.) I'll never go anywhere else again! Thank you for your honest, affordable service! New brake pads and rotors and I was back on the road in less than an hour without an appointment.

Excellent! Days tires has always been great to deal with. I've used them for my U-Haul needs back…read morein the 1900's with no complaints. Days tire was there when my son needed his low profile run flat tires installed. Something Walmart couldn't seem to do for him. Alignments and front end work that I had done all good. I'm sure they are good at much much more but those are the only things I've had done over the past 29 years. Thank you Days Tire for being there when I needed you.

No response to my email so I'll post it here:…read more Days We had all 6 tires replaced last month and were initially very happy with the install, albeit expensive. I thought by paying the premium price rather than Walmart I'd get better service. This is your Crestview Fl store. I have attached the invoice. We drove the RV home about 5 miles and everything seemed fine (the TPMS system must have been showing the old data). A couple of weeks later we got on the road for camping and about 20 miles into the drive we got the tire pressure alert. All four of the dully tires pressure dropped and did not come back on. I called and the receptionist who said it's nothing they did just have to take it to the Ford dealership. Not "bring back and we will have a look" just complete denial that they should have ran the TPMS relearn after the work was completed. After arriving at the campground 3 hours later. I noticed 5 of the chrome lug nuts that hold the chrome wheel simulator cover were loose and one missing. I tried to tighten them but the nut just spins. This is a 2025 RV so it's not like this is old equipment and the TPMS sensors failed. I would appreciate the shop fixing both problems because they are both a result of the tire change.

Never had a bad experience in Niceville Pep Boys. Last week…read morewe needed new tires for Jeep . Best price was found at PepBoys . 2 days later tires are on and we are happy !!!!! Thank you Derrick and Will !!!

I'm sold! Pep Boys in Niceville is awesome! I have to admit, i was a little bit weary. My "go to"…read morewas the other big name tire store in town. After they did me wrong multiple times, I decided to give Pep Boys a try. I was not disappointed! I needed some new tires, and they set me up with a great set at a great price. Unlike the other big name store, they're friendly and helpful. They keep the appointments you schedule. Janet at the front desk is just incredible - super friendly and helpful. It's such a relief compared to most Niceville businesses. Pep Boys earned my business for sure. I'll definitely be back!

I will not be coming back to this shop. The front counter was friendly but my biggest complaint is…read moretime. When you have an appointment you should honor it. I see techs and empty bays yet my vehicle wasn't pulled in until 20 min after my appointment. It also does not take 45+ min for a rotation and balance. Other mechanical issues I'd understand but not this. I'm Just dissatisfied and will go to another business. I used to come here for oil changes as well.

I highly recommend this business for your consideration for auto repair. My driver's side…read morewindshield wiper arm wouldn't work properly. The local Jeep dealership couldn't repair until they could "diagnose" (not repair) the cause, $180 fee, the next day. Express got me in the same day, diagnosed, repaired, and adjusted for proper operation in 15 minutes. Express could have easily milked the repair. However, they sent me on my way at no charge. Honest, knowledgeable, auto repair mechanics are a rarety these days. Keep Express in mind.

Fast and professional! Amazing diagnostic assessments! They will find the issues that stump other…read moreshops! Yes, you'll pay for the work, it's not a discount store, but knowing your transportation is safe on the road, and running well is worth the price! They have also looked at my vehicles a few times and told me I'm just being paranoid and there's no real issue- at no charge! Friendly and capable, shop stays clean, and they are highly inclusive in communicating through phone and email about the full scope of recommended services. There have never been any surprises with repairs. What they say is wrong with my vehicles is always right, and the price is the price when they're done. They have taken care of all my family's vehicles, I highly recommend this shop. Don't risk your safety on some back street discount dump of a shop, take it here and stay on the road with confidence!!!

I received a welcome package from the post office when I moved to the area and in it, was a free…read more(or heavily discounted) oil change with Niceville Auto Service. What a steal, am I right! Especially after driving 800 miles for the move, you could say my car was in need of many things. I called and made the appointment a week in advance and they had a very flexible schedule to work with. When I arrived there was minimal paperwork and they even heated up my burrito for me in their staff kitchen! I waited for less than 45 minutes while they did a synthetic oil change and full inspection, for no additional charge. They walked me through all the red flags, what i want to watch and what looks great, on their monitor while pulling my car back around. They were kind, patient and informative. Unfortunately, I am unsure what a full priced synthetic oil change is here but with my welcome coupon mine ended up being less than $40. They took great care of me and were very knowledgable on all things vehicle repair oriented. I would definitely recommend this shop and will be back again, if needed.

Stopped in to purchase or order a new tire after going flat on the roadway. In showing the tire to…read morethe team they were confident they could do a repair as a new tire would be days to arrive. They had me in and out expeditiously. The cost of repair was fair. Kudos to the team that took care of me!!

Service manager and his colleagues did an excellent job. These guys have always done a great job! I…read morenever have to worry.

I had just left the airport and my front tire went flat. It was after hours and had to leave my…read morevehicle in their parking lot overnight. I called them when they opened up the next morning and he had already put air in the tire to see where the leak was. Very personable and helpful, especially for an auto repair shop. I will definitely be back!

My wife's SUV had heating problems. I called Twin Cities Auto on a Tuesday and had an appointment…read moreon Thursday. This is the 1st time I have used this auto repair service. Robert was very knowledgeable about my problem. Great price for the work completed and done very quickly. He was very respectful and courteous. This is our forever vehicle repair service. Steve