Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

Let's be clear about something when it comes to car maintenance of a car over 10 years old and…read more100K+ miles. It will be expensive. Period. Hopefully you find a good quality mechanic with fair prices, transparent with their findings, and can work in a timely manner. Auto Tek checks all those boxes. We took my son's 2012 Honda Civic for a maintenance visit. They found several things that needed attention (battery, brakes, bearings, etc.) Twenty two year olds can be responsible, but they don't always recognize when there's a weird noise, or the alignment is off. We got 2 pages of repairs done and it was a little under 3K. Yep, it's a lot, but still less than buying a new car and he will get a couple more years out of this car.

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

we have been buying vehicles from Leif Johnson for Buda for years. Since 2019 we have bought 4…read morevehicles from Marissa in the Fleet department, 2 personal, 2 business. she know we are not wanting to negotiate, we k ow what we want, and she gets straight to it! she is amazing to work with. then there is Hailey in service. Hailey is amazing, always bends over backwards to make sure we as good customers are always taken care of! I would say she has gone above and beuond more than once!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

As a woman I am intimidated to get my car serviced because I am afraid of being taken advantage of…read moreby mechanics and that was not the case at all with Next Gear Auto. I wanted my break pads to be looked and at Next Gear Auto was a fraction of the price and they came to me! Both things felt like such a treat. During that appointment Next Gear didn't make any changes aside from what we agreed to and did a full inspection of my vehicle with other things I might not be aware of. I took that list home with me and reviewed it made another appointment to get other things fixed. This was a great experience and Next Gear was very transparent in pricing and I'll certainly come back to them.

He was on top of his game when he came to fix my radiator. Showed up early, communicated well, and…read moreI havent had any issues since. Would highly recommend to anyone.

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

I've transferred yearly maintenance from the dealership to Westlake Auto Care after the warranty…read moreexpired. (I've found dealerships to be less than honest.) Have been very pleased with these visits. Recently I had issues with the front brakes, and the mechanic, Martin, was very open about the repair: the car was still safe, and the repair was optional. This week a similar issue appeared with the rear brakes. He diagnosed the issue and is attempting a quick fix to spare me the cost of replacement. And he didn't charge me! I live close by, and Martin was very accommodating about shuttling me back and forth. Westlake Auto Care has earned my business for the long-term.

Service was beyond horrible. SCAMMERS!! Destroyed my tire and TRIED to overcharge me. I denied the…read moreservice due to the over charge (idk if it's the location or due to the fact that I'm a female) and not only did they leave my car with the original flatten tire (with a patch taken off) but they refused to put back on my spare tire which was how they received the car. I took my car with the spare and they gave my car back to me with the air coming out due to them taking the patch off. So horrible. PLEASE DO NOT GO HERE!!!!!!

Took my vehicle in early (7:15 am) and asked them to check the battery after I was told the day…read morebefore by a tire salesman at another location that the battery should be replaced. Because I had had no problems and it was less than 2 years old, I was suspicious. Without any delay, the Newberry technician tested the battery, which was fine, and didn't charge anything. This saved me about $300 for a new battery install. For years, I have taken my vehicles to this location for inspections and have always found them to be prompt, helpful, and, most importantly, honest. Most of the negative reviews overlook the fact that although Newberry Automotive and Chevron share the location, they are NOT under the same management.

Just had a great experience at Newberry's! Went in to get an inspection and John was fantastic. He…read morewas very professional, got me registered and finished the inspection within 6 mins. Then, he offered to pump up both front tires since the sensors said they were low. I could have done that myself since they have air pumps at both ends of their gas stalls, so that was an unexpected and very appreciated customer service act.

I rarely take the time to write long reviews, but the exceptional service provided by Victor at…read moreLamb's Tire & Automotive completely deserves it! As a Lexus owner, I'm always very particular about where I take my vehicle for maintenance and repairs. From the moment I walked in, Victor was welcoming, highly professional, and extremely knowledgeable. He took the time to listen carefully to my concerns, conducted a thorough inspection, and explained everything to me clearly without any high pressure sales tactics or unnecessary upsells. It's so hard to find a mechanic shop with complete transparency, but Victor earned my trust immediately. The work done on my car was handled with extreme care and was completed right on time. The car runs so smoothly now, and it honestly feels brand new again! If you're looking for an honest, skilled, and reliable mechanic who treats your vehicle like his own, go see Victor at Lamb's Tire & Automotive. I will definitely be bringing my car back here for all future services. Highly, highly recommended!

*EXTREMELY DISAPPOINTING CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY BY STORE MANAGER ADRIAN PEREZ*…read more After having my vehicle serviced for tire, I noticed damage to my steering wheel that was not there beforehand. When I brought the issue to their attention, Mr. Perez repeatedly dismissed my claim as unfounded and insisted there was "no way" the damage could have occurred by his staff while my vehicle was in their care. As a matter of fact, he told me his mechanics laughed at the matter, that I was being ridiculous. And what I found particularly frustrating was the INCONSISTENCY in how RESPONSIBILITY was being EVALUATED. I was made aware of another situation involving a customer who had left their vehicle overnight on the property, where the vehicle was scratched by an outside individual. Despite the business knowing they did not personally cause that damage, Mr. Perez was apparently willing to assist and extend a kind understanding to that customer with covering the cost of a paint repair. YET, when it came to my situation--where the damage was discovered after my vehicle had been in their care--I was essentially told that they could not do anything unless I could first prove that they caused it. That standard feels FUNDAMENTALLY UNFAIR. I understand that a business cannot automatically accept responsibility for every allegation of damage. However, there is a significant difference between acknowledging that the circumstances make a claim REASONABLY POSSIBLE and investigating it IN GOOD FAITH, versus immediately declaring that something was impossible and PLACING THE ENTIRE BURDEN OF PROOF on the customer. I had to prove their liability beyond any doubt BEFORE my concern was even WORTHY of consideration. Arguing with Adrian Perez to no avail, I went to consult experienced mechanics at the Porsche dealership (in the process of getting a quote from them for the damage) who explained that the type of damage I'm describing can very much occur during service, and that it definitely ISN'T UNCOMMON, especially getting in and out of a low build sports car. Adrian Perez, still disbelieving, tells me "well this would be the first for having a customer claim we've damaged their steering wheel" in the process of service. Well guess what buddy, there IS a first for everything. Throughout the process, Mr. Perez repeatedly emphasized, "We DoN't aCtUaLLy kNoW tHaT we cAuSeD it," rather than making a genuine effort to determine what could have happened. I found his response incredibly DISMISSIVE, when I was simply asking the business to take responsibility for damage that APPEARED AFTER my vehicle was in their possession. I am not asking a business to blindly accept blame. I am asking for FAIRNESS, CONSISTENCY, and a REASONABLE investigation. Adrian Perez is very difficult to reason with. If they are willing to help a customer with damage that they know their business did not directly cause, it is difficult to understand why they would refuse to even CONSIDER assisting with damage that occurred while another customer's vehicle was under their care. Mr. Perez stated to me, "we're not paying $800 to get you a new steering wheel". How presumptuous that was and how discriminated I felt after he said that. And mind you, I never once asked them to pay for a new steering wheel. I sincerely came to them telling them my steering wheel had been damaged in the process of servicing my tire and to see what could be done. All I was truly asking for was to repair the abrasion portion of my wheel that was caused by them--to return it to the condition of my car before it was in their possession, because that's only fair. I would not recommend this business on S Lamar to anyone who expects their concerns to be taken seriously when something goes wrong, especially for a vehicle you really care about, and especially when ADRIAN PEREZ is their store manager. Talk about a 10 year old vehicle too, there would be even less respect for damages they might cause to it which is not right or respectful at all. ADRIAN PEREZ continuously implied that my Porsche isn't luxury or new enough to give a damn. I found he is a spiteful man, especially to young women with cars. Truthfully if they are unable to take accountability and resolve this matter, I will be taking this claim to small claims court--because I KNOW my car, I drive it everyday, and would have known about the damage to my wheel if it were there beforehand getting service from them, especially the texture of a long abrasion on my steering wheel. It was a very new texture I felt as I drove home upon pickup of my vehicle. And their DM won't even talk to me or consider reparations unless I bring my car to THEIR partnered auto body shop FIRST and hear what THEY have to say of the abrasion. Why would I even trust using your auto body shop to fix the abrasion on my wheel. You are taking from my time and money just to hear me out, over the course of SEVERAL days.