A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

New ATT internet customer here. Not sure that this was the best decision, but I digress. I was sent…read morea faulty extender. ATT's policy is that the customer has to leave work/home and take the device to a UPS or Fedex store for returns, or be charged $200. So, I went to the UPS store. The woman could not find my account based on the account number I gave her. She told me that I had to go an ATT store. Yes I was frustrated, but let's call him John seemed to be having a bad day too. I attempted to explain that I was sent there, and I was on my lunch break.John told me that the store does not do returns. I think I squealed What do I do next? I asked John if he could confirm the account number I was given. Nope, John said that he didn't like my attitude. I asked to speak with the manager. While waiting, I contacted a helpful ATT rep who confirmed my number and clarified that "it just depends on the store" as to whether returns are expected. My attitude? Well guess what. Sometimes people are frustrated with the product you are selling. No insulting names, threats, obscenities were offered. No aspersions on anyone's competency were shared. Customer service is a rough gig, but it's not about you. I typically go to the Allandale store for support. Staff there are uniformly helpful It's worth the extra miles.

Every time I walk in this store at the domain location, I always have great service. All of the…read morestaff greet you as soon as you walk in and make you feel like a valued customer. Today I was assured by John who was extremely helpful and knowledgeable the entire time. Very patient and understanding. I definitely don't have this experience at every location, this honestly is the best one.

The Apple Retail Store is always about customer experience, and principally getting customers to…read morethe right place and talking with the right agents. I also like that it is their design that customers are never separated from employees by a counter. You are always side by side, making the interaction personal by eliminating barriers. It's a subtle thing, but once you notice it and compare to other places, you can't unsee it. Furthermore, no one handling a customer disappears and goes in back, leaving the customer to stand there alone waiting. It's always a third person bringing a product out from in back to the two of you. Another subtle but important touch. My event today was picking up an ordered iMac (I had a QR code in my Apple Wallet), handing in my older iMac for a trade-in, and getting the Genius Bar (another QR code) to handle the free data transfer. The agent just inside opened the door for me, scanned my QRs, sent me and my old iMac to a back table, where someone else was expecting me. My new one was brought out, the condition of my trade-in was verified, zip-zap-done, and I'm directed to a middle table, where a Genius comes to greet me, generates a work order (another QR code I have now) for the data transfer and lets me know they'll reach out when it's done. My ONLY complaint about the Domain store is common to a lot of Domain stores. If you have anything heavy, there is literally no temporary parking out front to load. There's lots of free parking garages around, but now it's a bit of a hoof.

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.

Needed a new phone - walked in & was helped by Peter. He was MORE than helpful. Saved me time,…read moremoney and best of all no headaches. Thank you T-Mobile & Peter.

I traveled from across Austin for a specific phone. We sat there for about an hour after being…read morecheck in. We witnessed two other people walk out and once it was our turn, we were completely skipped over. What a mess! Off to the Apple Store, we go. Get it together t-mobile Gateway.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

Great customer service. When I first got my screen replaced, I hastily made an angry review because…read moremy battery was dying faster than it usually did, but I learned that was simply an issue with the screen itself, not necessarily with the service that was done. The owner himself helped me out and replaced it with a higher quality screen. He really saved a headache. He very easily could have ignored the bad review but went out of his way to help me out, I'll be coming here again for phone cases and other needed fixes. Thanks again!

I've been to Cell Doctor a few times now and they never disappoint. Most recently brought my phone…read morein for a screen repair and, as always, they took care of it without any hassle. What keeps me coming back is their honesty -- they tell you exactly what's going on, what it'll cost, and they always work with you. That kind of straightforward, no-nonsense service is hard to find these days. I genuinely trust these guys and wouldn't go anywhere else. Highly recommend!