I had an incredible experience at Bicycle Pit Stop! Armen was very helpful and knowledgeable with a…read morevery keen eye for details. He is very meticulous and thorough with his work and treated my bike with extreme care. He offers thoughtful suggestions for upgrades and solutions for all problems I had. I would recommend his work to anyone looking to overhaul their bike old or new. My bike came back in amazing condition better than brand new. The location Is tucked away in a safe and secure location inside of a mechanic's shop. I recommend calling or reaching out in advance prior to making you visit as it works similar to an appointment. I was blown away by how immaculate the work he performed was and my bike has never performed better. Please do yourself a favor and stop by if you are passionate about cycling and need a good trustworthy bike mechanic!

Armens attention to detail is second to none. As someone who's fairly new to cycling, he guided me…read morethrough the process of a full assembly and made sure to take care extra care of my bike. If you're looking for quality work and someone who will care for your bike as if it were their own, you've come to the right place!

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Visited this store to purchase a mountain bike for my son last week. I gotta say bikes are much…read moremore complex and specialized now than when I was a child. These guys are very good at explaining the differences between each and helping you select the bike that would best fit your goal and type of riding you'd like to do. They have a good variety of Trek bikes with prices ranging from the hundred to several thousands. They also have many accessories to choose from and very friendly service.

Sean & Remi worked together on making my experience seamless! They went above and beyond with…read moregetting a new fresh wrap on my handle bars! I cannot express enough on how much I recommend this place and it's employees!

I brought my e-bike to Empire last week after only servicing it myself since I bought it four years…read moreago, and everything went wonderfully. It needed desperate attention with the brake pads, cables, chain, and cassette, and Rene serviced them all wonderfully! He charges an extremely fair price. Although though he warned me prior to checkout that the shop doesn't specialize in e-bike repairs, my e-bike is working at maximum speed again. I have nothing but gratitude for Rene, the shop and its employees for helping me get my bike back in working order. Thanks a million Empire Bike Shop!

Always very helpful to make sure they get it right. Very personable and don't try to sell you what…read moreyou don't need

I recently brought a bike to Around the Cycle that I'd bought from a nice couple. It seemed like a…read moregreat find, but as with most random bike purchases, there were a few hidden issues. I initially just needed the seat raised and the handlebars adjusted, but it turned out the chain was incredibly loose, the tubes were probably at least 10 years old, and there were a handful of other things that needed attention. I worked with Joe, who was absolutely fantastic. He was genuinely excited about the bike and eager to help. He even brought me outside, watched how I was riding, and made adjustments on the spot. After that, we brought the bike inside so they could take a closer look and handle the bigger fixes. They really took their time to make sure everything was dialed in perfectly. Joe also noticed I had a women's seat on the bike, which is fine, but as a man it wasn't the best fit. I appreciated that they paid attention to details like that. They were also very mindful of my budget and made sure we didn't overspend while still getting everything safe and road ready. Ben handled the tube replacement and did a great job. It truly felt like a team effort to make sure my bike was not only running well but completely safe. They even threw in a free water bottle holder and installed it because it was hot out! I ended up grabbing the sickest Grateful Dead inspired water bottle and filled up while I was there, the ride home was so much less intense because of that. My family and I have been going to Around the Cycle for years and have bought multiple bikes from them. Every experience has been excellent. It's clear this is a tight knit group that genuinely cares about their customers. This isn't some corporate chain. It's exactly what you'd hope every neighborhood shop would be like. Anytime anyone I know needs anything bike related, I send them to Around the Cycle without hesitation. They're simply the best. Huge shout out to Joe and Ben for the amazing service and going above and beyond. They will have my business for life!

tl;dr - bought a bike that turned out to have a bad part and the shop went above and beyond helping…read moreme sort it out. 10/10 would trust again. I bought a Surly Preamble from ATC about three months ago. Love the bike, but there was a problem with my derailleur that I didn't immediately identify because I rode a single speed for years and haven't had to shift gears since I was a teenager. At first I thought I was just shifting wrong. Brought the bike in repeatedly and the issue would get fixed, recur, get fixed again, recur again, etc. It was annoying but ATC was always accommodating. Eventually it became clear we needed to replace the derailleur. By this time I was out of the 60 day service window AND the part had sustained damage at least twice; I had crashed once and had the bike banged around on the train. I was fully prepared to shell out for the new derailleur - I was pretty sure the original one had been fucked from the start but I couldn't prove it and I HAD damaged it before its first service appointment so I figured I'd pay the stupid tax. Not necessary; ATC swapped in the new part and didn't charge me for it even though they totally could have and I would've totally paid. And it wound up being the fair outcome, because as soon as I started shifting gears with the replacement it was immediately clear to me that the original part had been janky all along, long before I damaged it. It never shifted smoothly and, having experienced smooth shifting, I now understand that. They are very helpful, focused on customer service, and committed to ensuring you leave happy and have a smooth ride. I had a challenging first few months with my bike but I'm glad ATC was the shop untangling it for me. Also if you take your bike on the train I recommend standing by it the whole ride so it doesn't get bashed around.

Always do a great job happy to see they have Burbank location now. Always do a great job so happyread more

I had such a great experience, Erik and his assistant (I feel terrible I don't remember his name!)…read morewere both incredibly helpful, patient, and unbelievably knowledgeable about all things e-bikes. They walked me through every detail, answered all my questions, and made sure I felt confident and excited about my purchase. Their customer service is next-level -- you can truly tell they care about their customers and know their bikes inside and out. I ended up getting an Aventon e-bike, and I couldn't be happier with it. The whole buying process was smooth, stress-free, and honestly enjoyable thanks to them. Thank you Erik and team for making this such a great experience!

I took my ebike into TrailHead to have the brakes changed and regular maintenance done. I felt good…read moreabout TrailHead bike shop as soon as I entered. Esteban met me as I walked in. I talked with him about what I needed done and he reassured me that it would be taken care of and if anything additional was needed they would call me. I went and picked up my bike when it was finished. My bike felt brand spanking new again. All that was expected was done. Nothing else I could ask for. I was so very happy. Thank you TrailHead Bike Shop, very much appreciate all the work that was done. This will be my go to bike shop for all my needs. Again, thank you!

Very nice, great help, good shop!! Came in with an issue and…read morethey took great care of my bike

Great bike shop. I brought my son's 16inch bike in to see if we could add a kickstand that is tough…read moreat this size bike. I brought in another bike that needed a new tire and tube and the bike mechanic replaced that pretty quickly. My son came away with new bar grips and was super happy. All and all if you need your bike tuned up or are in the a market for a bike this is the spot!

Came in for a repair quote. Was quoted $500-$600. The person helping me, laughed smugly as he…read moresuggested buying a new bike and gestured with his hand towards the bikes they have for sale. The cheapest bike I saw was $900 with the most expensive being $14,000. The people working here are incredibly pretentious and rather underwhelming. I feel as if the driving revenue force behind this store are the deep pockets of Pasadena and the workers don't care or respect anyone else. I went somewhere else that encouraged me to repair my bike, and not buy a new one. I paid $200 for the same repair that Incycle quoted me $500-$600 for. I would sincerely avoid coming here and to look elsewhere for your cycling needs, unless you prefer paying exorbitant prices with a side of bad attitude.