tl;dr - bought a bike that turned out to have a bad part and the shop went above and beyond helping…read moreme sort it out. 10/10 would trust again. I bought a Surly Preamble from ATC about three months ago. Love the bike, but there was a problem with my derailleur that I didn't immediately identify because I rode a single speed for years and haven't had to shift gears since I was a teenager. At first I thought I was just shifting wrong. Brought the bike in repeatedly and the issue would get fixed, recur, get fixed again, recur again, etc. It was annoying but ATC was always accommodating. Eventually it became clear we needed to replace the derailleur. By this time I was out of the 60 day service window AND the part had sustained damage at least twice; I had crashed once and had the bike banged around on the train. I was fully prepared to shell out for the new derailleur - I was pretty sure the original one had been fucked from the start but I couldn't prove it and I HAD damaged it before its first service appointment so I figured I'd pay the stupid tax. Not necessary; ATC swapped in the new part and didn't charge me for it even though they totally could have and I would've totally paid. And it wound up being the fair outcome, because as soon as I started shifting gears with the replacement it was immediately clear to me that the original part had been janky all along, long before I damaged it. It never shifted smoothly and, having experienced smooth shifting, I now understand that. They are very helpful, focused on customer service, and committed to ensuring you leave happy and have a smooth ride. I had a challenging first few months with my bike but I'm glad ATC was the shop untangling it for me. Also if you take your bike on the train I recommend standing by it the whole ride so it doesn't get bashed around.

Staffs are nice. But, the mechanic or the sales men shredded the seat post adjustment or mounting…read morearea by force rotating the nut on a brand new bike. Not a big deal but should be trained before touching brand new bike that cost 2,000 plus. not every bike is lefty loosey.

Great bike shop. I brought my son's 16inch bike in to see if we could add a kickstand that is tough…read moreat this size bike. I brought in another bike that needed a new tire and tube and the bike mechanic replaced that pretty quickly. My son came away with new bar grips and was super happy. All and all if you need your bike tuned up or are in the a market for a bike this is the spot!

Came here to get my crankset installed came out perfect in less then 20 minutes great customer…read moreservice highly recommend coming here

Very friendly prompt service. Fair pricing with very knowledgeable staff. Marcus helped me with my…read morevery old bike and he gave me a fair assessment and then when he realized it needed one additional thing he called and texted me before moving forward with the work to make sure I was OK with the additional cost. I would definitely bring my bike back here or recommend this place to anyone

I recently needed a new bracket for my Bontrager light because the last one broke, so I reached out…read moreto Pasadena Cyclery. I had a great conversation with Marcus over the phone, who was very helpful. When I arrived at the shop, I was thrilled to find they had the exact part I needed. Marcus went above and beyond to assist me in selecting the perfect bracket. I truly appreciate the excellent service I received. If you're looking for a bike shop that offers outstanding customer service and a friendly atmosphere, I highly recommend Pasadena Cyclery!

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

The best shop in town by a mile, many many miles. I ride quite often whether in the mountain or on…read morethe road, I only trust velo when it comes to servicing my bikes. The knowledge is unsurpassed. Attention to detail unmatched. You have fun and dirty it up, take it to velo they clean it up.

While they typically do not do repairs on bike equipment not purchased at their store, Sam & Dave…read morehelped me with my tire and answered all my technical questions. Thanks again!

Dave was fantastic. I went to three shops in Pasadena this week, and through my research, thought…read moreI'd end up buying an Aventon Level 3. But, thankfully I got to test ride one today, and it felt... cheap. So, when I arrived at Open Trails, and Dave said he used to sell Aventons, but they are really "crappy" (Dave might've used a stronger word ) I knew immediately that we were on the same page about quality. He encouraged me to consider the MokWheel Tarmac, which just came out. After a brief test ride, I knew that this thing was quality. Even more, Dave hooked me up with some accessories and helped me install some of them. Extremely happy with my purchase, and glad I took the time to test ride several bikes.

Visited this store to purchase a mountain bike for my son last week. I gotta say bikes are much…read moremore complex and specialized now than when I was a child. These guys are very good at explaining the differences between each and helping you select the bike that would best fit your goal and type of riding you'd like to do. They have a good variety of Trek bikes with prices ranging from the hundred to several thousands. They also have many accessories to choose from and very friendly service.

Sean & Remi worked together on making my experience seamless! They went above and beyond with…read moregetting a new fresh wrap on my handle bars! I cannot express enough on how much I recommend this place and it's employees!

Got a whole bike set up from here Aram was super cool, let…read moreme try out a couple different bikes, explained everything Didn't oversell or anything helped me find what I was looking for Their work shop area is also super cool, watching them put the bikes together Definitely recommend

My go to bike repair shop! First time here and will…read moredefinitely be back. They had plenty of friendly and informative employees there to help. I got new pedals and a basket all within 20 mins.

Happy Fourth of July! Hooray, let's go for a bike ride…read more At about the 4 1/2 mile mark of my 10 mile loop, my back wheel decided to have a nail-biting adventure--literally. Fortunately, I only had to walk my bike a little over a mile to Steve's Bike Shop, which was miraculously open on this holiday. The technician helped me as soon as I walked in, and within minutes, I was back on the road again. While changing my tire, she also checked my brakes, oiled the chain, and basically gave my bike a spa day for a great price. Now, that's service! Thank you for rescuing me, Steve's Bike Shop. You're my hero, and I'll definitely be back for a full tune-up. Steve's, you're wheely great!

I stopped by to get replacement pedals for my stationary spin bike. Steve was extremely helpful. He…read moreeven loaned me his favorite pedal wrench. Who does that! This is my new bike store