I have been renting a garage from this property management company for several years now and they have been really great to work with. Ricardo in particular is super communicative. They offer a really easy to use system to submit tickets and pay your bill. Any time i've had an issue (drywall was chipping off the ceiling and onto my car, or when someone crashed into a fire hydrant and it started leaking into the garage) they were always on it right away and good with giving updates on progress. They also send regular updates about things going on in the surrounding area that might impact residents which I really appreciate. Would recommend them. read more

I rented a house from GPMSF for over 10 years. They were very responsive to maintenance requests, even replacing the entire shower with actual tile after termites got into the woodwork. Everyone was friendly to deal with, and the rent increases over 10 yrs were reasonable given that it wasn't a rent-controlled property. If I'm lucky enough to move back to SF and need a place to rent, I'll definitely check GPMSF first. read more

I rented for four years with Gordon Property Management. I wanted to wait until I had gone through the entire move-in, living, and move out process before I gave a review. Gordon Property Management was the best property management company I ever rented from, and I'm over 40. Everybody was friendly and extremely responsive. Applying for my unit and moving in was easy, and all the documents were virtual so I didn't have to worry about losing anything and I could submit all signed documents electronically (and copies were stored from my record in their online portal.) Anything I noted on my inspection sheet they promptly came over to repair or assess even though some items, didn't require any action, such as a scratch on the wood floor. Their online portal is great and making payments, seeing history of past payments, storing important documents, such as those related to rent increases, and requesting maintenance is easy . My maintenance was completed promptly, and everyone who came to my home was kind and respectful. There were some annoying things such as our garage continuously broke, but they always scheduled our repair quickly. When I called the offices regarding the frequent breakdowns of the garage door, it was explained to me that they were working with the property owner on approval for a new automatic, garage door, which was approved and installed. Cleaners came in monthly to clean common areas of the building. Once I even called the offices to share that there was a collection of lint on the wall and ceiling around the dryer, posing a fire hazard, to which cleaners were properly sent over to remove. My building was small, 10 units, with older respectful residence. Therefore, I can't speak to how Gordon Property Management deals with issues related to conflict between tenants. Move out was easy and I received my full deposit back. In the move out process, they provide a checklist of things to make sure you clean, holes to patch, etc prior to move out to ensure you receive your full deposit. It's not an extensive list, and one that I thought was common sense - but then again common sense isn't always that common. After moving out, I received an email thanking me for my time as a resident with an attached invoice of the deposit I would be receiving back with interest, and when I could expect to see it in my bank account. read more

I rented an apartment in the Castro and Gordon Property was the property manager. The leasing process was seamless and when I needed things fixed in the bathroom and my bedroom they sent out workers to fix the stuff very quickly. Ryan was a big help too using the online portal to make my rent payments. I highly recommend them. I know now how good I had it with them because my next property manager when I moved wasn't nearly as great as them. read more

I rented an apartment through them and they were amazing. The team is very professional and I felt comfortable reaching out to them with questions/concerns. I recommend this property management company 100%. read more

I live in a building that has had very poor management for over a decade. Not to mention the owners can be very stingy and not very responsive. However, once Gordon Property Management came on board that all changed. They really are great at handling the issues of the building quickly and in a way that keeps renters informed of everything that's happening. Their website and renters portal is excellent and very easy to use. I highly recommend this company. read more

I lived at 3946 17th St for over 3 years, and during my time there Gordon Property Mgmt has been a pleasure to interface with. Move-in, maintenance requests, move out, were all handled smoothly and very professionally. All maintenance requests were very promptly responded to, and typically someone shows up to attend to an issue within a day! Shout out to Nanette for being our main point of contact and making things so easy. read more

This is a great company. I have been a customer since 2010. They have managed my property very well and they are always corteous. Every time I needed to maintain, fix or improve my property they suggested great contractors. read more

I've been working with the team at Gordon Property Management for the past 9 years, and I can't say enough good things about them! They were always super helpful, prompt, and kind in all our interactions. Working with them was an absolute dream from start to finish. They truly cares about their tenants and I'm sure their owners as well--5 stars all around! read more

I'm currently a tenant in a building run by GPM. 1) the rental process was quick and easy, 2) staff are friendly and responsive, 3) their online portal is easy and convenient, 4) my building is clean and well maintained, 5) maintenance is prompt and easy to schedule. In fact a friend of mine was apartment hunting recently and asked the name of my property management company so she could look at their available properties. read more

I just moved out of a Gordon Property Management unit after 2 years. The initial leasing process was seamless, I received prompt communication from staff at the office. They also gave me a very sweet move in gift. When maintenance issues of any size came up, they were usually handled within a few days and never occurred again because they were fixed correctly and professionally. Moving out was also an easy process and my security deposit was returned in full. I highly recommend living in a unit managed by this company. read more

We've been working with Gordon Property Management for the past two years. We appreciated multiple times their reliability, problem solving skills and friendliness. It gives us peace of mind to know that if anything happens to our house we can count on Gordon Property management to fix it quickly. Thank you! read more

Rented 515 Octavia. The entire building stair well reeks of urine. When I visited they masked the smell. After I moved in, it was horrendous. Smells like concentrated urine. This was not represented to me prior to signing the lease. read more

I was a landlord with Gordon Property Management for many years through the management change several years back. Things were going great, but there seemed to be a decline in the quality of service following the change. Pros: - Communication. This was great. I heard back on a timely basis regarding any questions/ tenant requests. - Finance & reporting. They had a very good financial and reporting platform. Payment always made on time. - Competitive with management fees. Cons: - Lots of handholding. I didn't expect to have to step in and solve problems when I am paying for that service. - Internal communication. Some problems with internal communication resulting in mixed messaging sometimes over some important issues. - Tenant Covid communication. There seemed to be detailed emails and letters going out to tenants (sometimes almost weekly) about Covid related changes to tenancy and very little communication about changes in landlord policy. Don't get me wrong, transparency is fine, but tenants could have just been pointed towards a single website. - Some expensive vendors. read more

We've experienced great success in the last year with the management of our Parkside District rental home by Gordon Property Management. Our tenant of 4 years moved out late October and the GPM team assessed what needed to be done in preparation for a new tenant, accomplished it, photographed the property, prepared the description, went live and from a range of rental applicants, Tierney Solorio of GPM brought us our new, qualified tenant moving in 12/15. We appreciate the great customer communication & services that Tierney, and the GPM team are providing and we are grateful to have our property managed by them! read more

We really couldn't have been happier or more impressed with Gordon Property Management. Their team is very experienced, responsive, and professional. They found us great tenants in just a couple weeks, managed everything from move-in to move-out, quickly handled repairs using quality and affordable vendors, and provided all the necessary monthly, end-of-year, and tax documentation. We feel very lucky to have had GPM as our property management company and would highly recommend them. read more

Gordon Property Management is a fantastic management company and one of the best I've had the pleasure of working with. They are extremely prompt in responding to inquiries and maintenance requests. Their office staff is a pleasure to work with and are very communicative and transparent. . Great property management company that treats their tenants with respect! read more

I worked with GPM as a renter for about 3 years. Nanette was wonderful to work with. They're a very hands off company which gave me privacy when I wanted it, and very responsive when I needed assistance or maintenance. They're the most understanding, fair and flexible leasing company I've worked with. Would rent again read more

*I'm only writing on my application process* It was seamless and what you would wish every process of getting approved could be like, especially during such a difficult time (middle of a pandemic). Nanette was incredibly responsive, helpful and kind. I was able to see the apartment via a lock box and let myself in, then filed out the online application and got approved shortly after and was even offered 2 free weeks, starting the lease on the 17th and getting the keys on the first. Unfortunately something came up for me and I wasn't able to accept the lease and move into the apartment but I just wanted to give praise to Nanette. read more

My husband and I lived for a little more than five years in an apartment managed by Gordon Property in San Francisco. I have to say that they have been impeccable in every way. From helping with everyday issues to sending the wonderful handymen they work with to help us keep the apartment in great condition. They were always responsive, respectful, polite and helpful. I must say, I really miss them! I'd also like to particularly thank the wonderful Nanette Barr who has been such a joy to work with and made us feel supported and heard when we needed. read more

I lived in a GPMSF-managed building for five and a half years, and they were extraordinary. They take great pride in their buildings and were incredibly responsive whenever an issue arose. After any service vendor did work on the apartment, GPMSF followed up to ensure it was complete, that it was done to my specifications, and provided a survey for additional feedback on the vendor. GPMSF also has a wonderful tenant portal to manage requests, bill payments, insurance information, and anything else that can be easily automated. Special call-out to Nanette, who was my go-to person for everything and was so wonderful. read more

I have lived in multiple properties owned by Gordon Property Management. The reason why I decide to stay in properties by Gordon is because they have always provided excellent service and keeping the properties safe and clean. read more

The management lacks the ability to follow up complaints, especially noise issues. I am the senior tenant and they want me out.

This has been, by far, the best property management company that I have interacted with in my 5 years living in the Bay Area. Nanette helped me along the process and I was constantly impressed by her professionalism, responsiveness, and genuine desire to help. With housing in the Bay Area as difficult as it is, it was really refreshing to find such amazing customer service in Nanette. She helped my housemates and I navigate our way through the leasing process the entire way. I really do want to recognize Nanette for her great work and for being so patient and understanding. Highly recommend working with GPM! read more

I've had the pleasure of living in a Gordon property for five years and have nothing but great things to say about these people. They are caring, on top of it, available, and are genuinely interested in making sure that my home is as comfortable as possible. From maintenance requests to check-ins, Gordon Property Management (and especially Nanette and Nicole) have been supremely attentive to my and my roommates' needs. They always gave advance notice if they had to enter the apartment and fixed anything broken very quickly. Additionally, their online portal was especially great for paying rent or filing requests. The only reason I stopped working with Gordon is because I bought my first home. I would recommend them to anyone living in the city and wish them the most success possible. read more

Our rental home (single residence) was just taken over by Gordon, and my goodness, those folks are wonderful! Responsive, polite, respectful, and they stay in contact while working through issues with our rental. This is a 100% unsolicited review and I have no connection to the company other than they manage the house we rent. We own a rental property in the valley, so we understand both sides of the story. Couldn't ask for a nicer group of people. If we ever move houses, I'm hoping to move to another of their properties. read more

Met Meghan at a conference and she was so sweet and knowledgeable. Would highly recommend her and the company for your property management needs! A+++ read more

I have lived in an apartment for 2 years managed by GPM. We were very happy with GPM. Stuff that needed to be fixed was fixed fast, communication was always very clear and professional. Great people. great company. read more

Gordon Property Mgmt replaced our old property managers about a year old. We had a fantastic relationship with our old property managers, who would listen to our needs and who we would see sometimes on a face to face basis. Since GPM started working with our building, everything has been more or less a disaster. Our washer and dryer broke in the apt and the situation wasn't resolved for about 2.5 months. Some of that was on the owners themselves but it was not helped by GPM ignoring our original emails (not even writing back to say that they'd received it and that they would reply). We had to constantly follow up week after week to get news. They'd say it'd get fixed in one week and then we'd not hear back from them for 2 weeks and had to keep on following up. This dragged on for 2.5 months and you can imagine how frustrating of an experience that was. It was also clear that they cared only about the apartment and how it was doing structurally and not about us - they didn't ask how we were doing / feeling having the blowdryers blowing all day and night to dry the floors. They only cared about the walls of the apt. Lately, they've locked us out of our apartment twice. The first time they didn't realize that the top lock of our door shouldn't be locked. The top lock is faulty and for the 10 years we've been in this building no one had never used it (we didn't even realize that our regular key worked on it!). For whatever reason, GPM decided to start locking the top door when they came in for the second to last maintenance request. It took us over 30 minutes to get into the apt. We told them to be careful to not lock the top lock again so that we don't run into this issue. A week later, they had to come into our apt to re-fix the original issue which never got fixed (separately, we had to follow up with them a week after letting them know that the original issue wasn't fixed; we're already used to them dropping the ball on email replies). Again, they locked the top lock on leaving and we had to spend another ~15 min jiggling with the top lock in order to get the door open. They said they'd left a note on our account to ensure that this would not happen but it did. This delay caused me to be late for a business call I had to take from home and it was completely unnecessary. I'm not sure what is going on with this business but it seems like every time we get in touch with them we either have to continuously follow up to get a response or are told info that's outdated or assured about something that then isn't followed. We're tried of having GPM because it's been a big waste of time and energy from our end having to constantly follow up and then incurring additional inconveniences (such as being locked outside of one's own apt) again and again. read more

I lived in an apartment managed by Gordon Property Management in SF for almost 7 years. Throughout my time, their team was professional, responsive, and kind. I never hesitated to contact them with questions, concerns, or issues, and knew that they would do what they could to help. Some property managers are more concerned with the owners and ignore or drag out tenant issues. The team at Gordon does the right thing - they were always open and honest with me, and cared about my health and well being. read more

My partner and I rented a beautiful home managed by GPM for 2 years. The whole experience was top-notch. Their rental portal is very easy to use and makes paying rent, communicating with the owner and scheduling maintenance a snap. Their agents are super responsive and professional. We needed some documents several months after moving out and they were provided right away! You simply won't find better customer service in a management company. read more

The owner of my building recently switched to Gordon Property Management. The change has been significant. They are responsive, respectful, professional, and reliable. Anyone who owns property in SF should seriously consider using Gordon Property Management if you want happy and satisfied renters. read more

Although my experience with Gordon was brief, it was stellar. Meghan and Stephanie were professional, friendly, and extremely helpful and thoughtful. Meghan's follow-up was excellent, and if she said she was going to do something, it got done. I'm looking forward to the possibility of doing more business with them in the future! read more

I lived in a building for the past year that was managed by this company. (And I have moved around a bit and experienced many landlords and managers since moving to San Francisco 5 years ago.) I have to say I was definitely impressed. They are professional and get things done in a timely manner. Everyone I met or spoke to in the office was very pleasant. And I loved the fact that I could pay my rent online as well as submit a maintenance request online. I definitely recommend them. read more

A year and a half into my lease, and the folks at Gordon still rank as the best property managers I've ever had. I want to refer all my apartment-seeking friends to their buildings. read more

We needed to move out of state and hired Gordon Property Managment to take care of renting out our house. Stephanie, Nanette, and Meghan made things very easy for us. They marketed the house, found us tenants and took care of all the maintenance, including specific requests for things we wanted to have inspected yearly. We eventually moved back into our house, and Stephanie's team was very helpful and responsive through all parts of the process. read more

A few years ago our landlord passed on the management of the apartment complex I am living in to Gordon Property. Since then the quality of the maintenance of the building has dropped significantly. They constantly cancel maintenance requests, claiming things are not covered in their policy. To be fair they are good at sending emails and notifying people about their expectations or sending reminders but don't take on any responsibility for anything. If you care for your building don't work with them. read more

They were helpful and accommodating every time we had an issue with our apartment. The maintenance request process was easy and the service was quick and very friendly. Working with Nanette was great and she was always very helpful. read more

I had a very positive experience with this company. I viewed a unit and applied right away. They immediately got back to me and asked for supporting docs. Everything went very smoothly and I happily moved in on the agreed date. So far, it has been good. read more

I've lived in a Gordon Property managed unit for 6 years now. They have been extremely quick about addressing and fixing issues when we bring them up. We've had zero bad experiences with them, and very happy with them. read more