We were interested in renting an apartment that Golden Gate Properties is listing, but we were told…read morethat "all parties intending on residing in the unit are required to attend the in-person viewing together." We then asked if being from out-of-state, and being in the middle of a global pandemic and shelter-in-place order could allow us to do a virtual tour instead, and we were told that that is not an option, and that their policy remains that all potential tenants must tour in-person. In normal times, this policy may be understandable (though it does seem discriminatory against potential renters not already living in San Francisco), but I believe that this is entirely irresponsible and unacceptable while under the shelter-in-place order. Worse yet, it also appears that this policy may be illegal. The following quotation is pulled directly from the current shelter-in-place order from the SF Department of Health website: "Service providers that enable real estate transactions (including rentals, leases, and home sales), including, but not limited to, real estate agents, escrow agents, notaries, and title companies, provided that appointments and other residential real estate viewings must only occur virtually or, if a virtual viewing is not feasible, by appointment with no more than two visitors at a time residing within the same household or living unit and one individual showing the unit (except that in person visits are not allowed when the occupant is present in the residence)" All things considered, I'm happy that we won't be able to rent from this company due to their exclusionary policy. If you're considering whether or not to rent with them, please seriously consider if you would want to support these questionable practices. === 6/29/2020 update after response from Ferdinand=== I appreciate that Ferdinand read my review and took the time to reply. I am also glad to hear that you don't feel that your policy is in violation of the shelter-in-place order, although I stand by my initial comments. To be fair, I am also including a link to the full text of the current order that I referenced, and the quote I pulled is found on page 13: https://www.sfdph.org/dph/alerts/files/C19-07e-Shelter-in-Place-Health-Order-as-revised.pdf The order clearly states that tours "must only occur virtually" and that in-person tours should only be held when "a virtual viewing is not feasible." Your team makes no good faith effort to conduct a virtual tour, and the excuse that LTE coverage isn't reliable across all of SF is extremely flimsy -- you should know that your competitors have no issues conducting virtual tours. Even if you feel that your policy isn't violating the order, it's unfortunate that you don't recognize how unsafe and unwise it is. You have chosen to exploit the wording of the order and needlessly place your staff and potential tenants at greater risk of covid exposure. That's just not the right thing to do.

My family has been in the property management business all of my life. I know first hand the amount…read moreof time and dedication that it takes to keep clients and tenants both pleased. Even though you may know how to manage a property, it doesn't mean that you can or even should! And I had found myself in this position with my first big investment, a multi tenant property. The moment I found myself trying to capture photos, screening applicants and managing maintenance requests, I realized I was in over my head and about to lose it. Insert Ferdinand with Golden Gate Properties. Initially, I called without any expectation that I would hire a property management group at all but I was overwhelmed with a growing count of unattended and upset tenants. Ferdinand walked me through their process, asked me what was overwhelming me and about the properties. He even offered his own helpful advise, without expectation that I would pursue them. Needless to say, I decided to hire them and let them take the wheel! About 2 years later and I am still so pleased with the incredible and professional services from G2P. My properties are full, tenants are happy, maintenance taken care of and I have a lot less stress on my plate. I cannot thank Misty and Ferdinand enough for everything that they do!

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

I've been on our HOA board for almost seven years. During that time, we have had two different…read moremanagement companies before contracting with Cityscape. We thought both companies would be a good fit; however, neither company gave us the services we were promised. When we switched to Fredy Peccorini of Cityscape, I was the president of the HOA board, which meant I communicated with Fredy multiple times a week. From the beginning, Fredy was more efficient in following through on emails and communicated with us promptly. In addition to Fredy's amazing organizational skills, he had a list of go-to people from electricians to attorneys. He demonstrated that he had a very good relationship with these contacts. All of this made my job as president much easier. It was a pleasure working with Fredy. It wasn't until the second year that I learned he had 15 years of experience managing condos, which shows. I can't thank Fredy enough for all he has done and continues to do for us.

Completely disappointed in the lack of proactiveness and overall poor service of this property…read moremanagement company. I lived in my building for almost 4 years, and Francis Serrano (the point-of-contact who manages the building) had repeatedly remained unresponsive or unhelpful when the unit owner (my landlord) and I would flag some concerns about a potential mice infestation in the building. Instead of taking initiative into identifying the root cause, Francis sent my landlord an email that says that "rodents are a common issue in San Francisco" and basically is hands-off in trying to treat the individual units beyond adding rodent boxes in the trash room. She implied that it was my responsibility to keep the unit clean, as if she was implicating that I was the one living in squalor and started the infestation. I ended up reporting it to SFDPH, where they discovered that the unit next to me had an infestation due to leaving dog food out and not tidying up after her pet. They also found some violations in the building, like a large gap under the door sweep of the trash room as a potential entry point. In addition, the light wells around the building were covered with debris and trash. After speaking with pest control services, they explained that the mouse chewed an entryway from my neighbor's unit and into my own, escaping from behind my dishwasher and scurrying from under my oven. I eventually moved out of the building since writing this review. Before leaving, I discovered from other residents and tenants (including HOA members) that they were not informed that there was a mice infestation in the building. There were other residents who were left to fend for themselves, purchasing traps from Amazon and met with delayed action or similarly dismissive responses from Francis. I decided to share this experience after some time, because I wanted to warn others about this property management company and the lack of urgency and competence in how they handled this situation. They merely felt obligated to address the problem after getting a formal report from SFDPH, rather than listening to the concerns from their residents. If you can, stay away at all costs.

I had the pleasure of working with Dace from Progressive Property Group for listing my apartment…read moreunit. Dace has been an incredible partner in getting the house ready for the market, finding the perfect candidates, and going above-and-beyond throughout the whole process. Everything was crystal clear from the get-go, any and all questions answered, no doubt was left on the table. If you want to rent out your property, I would highly suggest sending a message to Dace and see what this group has to offer. It makes the whole process very easy and smooth!

Terrible, Cindy was so rude and passive aggressive didn't even bother using their service. Go…read moresomewhere else! More like passive aggressive!

I lived in a Cow Hollow unit managed by Sutro for 1.5 years and my experience with the management…read moreteam, especially Salman, was consistently positive. Anytime something came up (which was rare), they were very responsive by phone and quick to resolve it. Throughout my time there they were always kind, professional, and easy to work with. Overall, I had a really smooth experience and appreciated how attentive and reliable the management was! Recommended.

If you have the unfortunate experience of having Salman Shariat as your property manager, I would…read moreseriously consider moving. You might think your interactions are problematic now, but it only gets worse. Years ago he managed our building briefly (luckily it was sold and the new owners had their own property manager) and was a problematic human being to everyone in our building. He would come by, all coked out at 10 pm or 7am (some inappropriate time) and BANG on our doors to complain about some bizarre perceived infraction, he insisted that we tear apart some landscaping that we had invested many thousands of dollars on because he said our raised flower beds constituted "a structure" and were therefore illegal, and without giving too much information for him to know who this is (since I consider him a dangerous and unhinged human being) he made our lives hell during the time he managed our building. I did a good amount of research on him while he was our property manager and discovered that not only were there multiple complaints against him through the rent board, he was involved in multiple lawsuits AND he specifically targeted older female tenants in rent controlled units, marketing himself as a "constructive eviction specialist" on landlord portals. He purported to be an expert in harassing people out of their units so landlords could rent these units at market rate, and went to the ends of the earth to accomplish this--he was truly relentless. An absolute vile human being that you would do your best to avoid interacting with if at all possible, as once he focuses on you, he's like a pit bull--never letting go until he gets his way. He will lie to anyone and everyone involved - - police, attorneys, judges--whatever he needs to do to get his way. An honestly evil creature.

I worked with Adam and Stuart over the last year and have nothing but good things to say. They were…read morealways attentive, fair, responsive, and reasonable with all requests. The property was well kept and we thoroughly enjoyed our stay in their unit over the last year!

I've worked this Stuart, Patrick and Adam for 5 years. Always professional, helpful and patience…read more They rented my SF condo during the pandemic and recently Adam helped me sell my house. Stuart talked me off the cliff more times then I can count and Adam was always there to answer my Many questions. This is a company y that is professional and cares about their clients. Many thanks to Adam, Stuart and Patrick!!!!

I have been renting a garage from this property management company for several years now and they…read morehave been really great to work with. Ricardo in particular is super communicative. They offer a really easy to use system to submit tickets and pay your bill. Any time i've had an issue (drywall was chipping off the ceiling and onto my car, or when someone crashed into a fire hydrant and it started leaking into the garage) they were always on it right away and good with giving updates on progress. They also send regular updates about things going on in the surrounding area that might impact residents which I really appreciate. Would recommend them.

Outstanding staff, very knowledgable, most responsive, I deal with several property management…read morefirms as a third party Insurance agent. Several of my insured's properties are managed by Gordon Property Management. They help keep an arm length between the Insurance companies and the insured. Many recommendation's are required by the insurance carrier to continue their insurance policy. This why it's so important to have a trust worthy mananagement firm. I also deal with several mananagement firms in San Francisco and their only interest are self serving. I recommend Gordon Property management firm.

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more…read morespecifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further.

I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked…read morefor better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me.