Pulling into Gordo's Pools, I was expecting a huge warehouse full of different above ground pools. Instead, it's a small store and John (the owner) has these catalogs and sample materials for you to pick from. He is very knowledgeable about above ground pools. Note that they only sell Doughboy products (there are a few brands.) John has spent a lot of time with us in choosing the pool, overseeing the shipping (there were some hiccups since it is the busy season,) helping us with some install issues (not his team.) If you are looking for an above ground pool and want something more permanent, Gordo's is the place to go. Thanks for all the help, John! read more

John at Gordo's Pool is amazing to work with! Very knowledgeable, took the time to help us get our 18x33 foot pool up & running. John is very personable & helpful. I highly recommend going to Gordo's for all your pool needs. read more

Gordo's Pool City Inc - Our 18x33 foot pool - Swimming Pools Near Me - Modesto, California

Gordo's is the best pool company ever! John the owner is a great guy, and has continued the excellent tradition of a family business his father started. Their customer service is second to none and they go above and beyond to service their customers. You can't go wrong with Gordo's, a Modesto icon! read more

I was nearly in tears when I left Gordo's this afternoon - those would've been tears of happiness and relief. Without going thru the whole story, just the highlights- 20 year old single speed pump finally gave out on Saturday night. Spent lots of time on line trying to find a pump - wanted to get it installed on Sunday - sure I could do it myself. Bought a new Pentair variable speed at the big pool store in Modesto on Sunday. Got thru some of the initial plumbing Sunday afternoon/evening. Took Monday off to finish. Used the included union fittings supplied with the Pentair pump. Went to lubricate one of the o-rings and discovered it had a cut nearly all the way through - no way it was going to seal. My wife got on the phone with the big pool store in Modesto to check on a replacement o-ring while I drove from Oakdale to their location. She was told that store didn't have any of these o-rings, in fact none of their stores in California had one. They were unwilling to open a Pentair box to get us one so we could get the pump up and running - "nope, can't do that!" Fantasy customer service there!!! So while I tried local hardware stores, to no avail, my wife called the other pool stores in the Modesto area. After a few, no, we don't have any, she got in touch with Gordo's. He said "yes I've got those". So off to Gordo's I went. Got these and I believe it was the owner that helped me. Not only did he have the oring I needed, he pulled another one out of a fitting they had in stock. He then introduced me to a different seal they use with these types of fittings, one that is much easier to position than the oring. Asked if I could buy a couple of those and he just tossed two on the counter and said "I don't want you to leave here without a solution to your problem". Left there overjoyed and wondering why the big store couldn't do the same. The big pool store called my wife after she had left a scathing google review and she made it clear that we were never stepping in their store again and would instead make the drive to Gordo's!! read more

Maria is the rudest most disrespectful employee I have ever dealt with. I don't know how she hasn't ruined that business. The owner is actually nice. read more

Great place for pool chemicals. Only ones who had shock. Very helpful. Just be sure that address is right. Place is located "Empire"

I am always impressed with the service I receive from Gordo's. Whether on the phone or in person everybody is always friendly. They go above and beyond when helping you. Their prices are fair and not once have they tried to up sell me anything. I remember as a child in the 80's my parents used their services. Now that I have my own pool there is only one place I am going for help. Everyone i know who has a pool says the same thing. Great job Gordo's. read more

Very good to sell but poor customer service when returning a defective item. Rude and disrespectful lady in front got upset when requested a refund or exchange. She asked to keep and inspect the product for 2 days. Since I live in Patterson I asked if she could ship it and she said if I pay for it. I told her it would be an inconvenience to drive that far and her response was that sometimes you have inconveniences in life. I was surprised how her attitude changed from when I spent almost $600 compared to now when trying to exchange a defective item. Won't return and won't recommend. read more

Great service, friendly and very helpful staff. I called at five minutes before closing and they waited for me to arrive after hours even. Always polite and takes out my items and loads them up for me as well. Good business sense and prices are good. High recommend. read more

I have contacted this place three times to fix the motor on the pool, and twice have yet to get a response back on a quote. It's seems like they don't want business. So I have to look elsewhere now, I've choose this place cuz my family goes here and my uncle knows the owner and it's better to support a local business then a company. But like I said I guess they don't want the business, since they can never call back or give someone a quote. read more

Unfortunately my experience with my pool installers has been awful. I'm so glad that I found Gordos. They have been soooo helpful in every way. Even though there shop is a good 2 hour drive for me... It's worth it. I highly recommend them. read more

Wednesday, August 18th at 11:10am I called this business for assistance with service on an @Home brand hot tub. They are listed by Innovation spas as a service provider for this brand. The gentleman I spoke with was extremely rude, stated their service person only works in 3 types of hot tube and mine was not one of them. I asked why they were listed by Innovation as a service provider? He said "I'm just doing my job, I don't care, don't complain to me" I simply stated that I was only asking a question and NOT complaining, this angered him more. I told him that his customer service was terrible, he said "you suck" and hung up on me. read more

Ordered our above ground pool May 9th and was told it would take 3 weeks for it to come in. With COVID19 we expected some delay. My husband has tried to call James who sold us the pool but no response. Then tries to call again today and gets a text message saying he can't talk right now. These pools are not cheap. We would at least expect a call to let us know when to expect our pool. Better communication with customers would be great. read more

We ordered our pool early June & was told 4-6 weeks to delivery. After 4 weeks I called to check status & was told wait the 6 weeks. After 6 weeks called again & told they're not sure about delivery date. Called every week for past 4 weeks with same response. Finally today told it will arrive mid September. I understand they are at the mercy of the manufacturer but the follow up & customer service could use a lot of improvement. Not to mention they could have contacted the factory to see if there was a way to speed up the process a little. So it's taking over 3 months to get our pool that we now won't be able to use this year. read more

If you need replacement parts or other supplies, like chemicals for your pool or spa, just go to Gordo's, even if it is a little out of your way. They carry high quality materials, are well-stocked with a great selection of products and variety. Their people are all very knowledgeable, helpful, and pleasant to deal with. If it happens to be an odd size part, uncommonly requested replacement part, they WILL find it for you and order it in promptly. Their prices are very reasonable and fair. Trust me, I've been to their competitors closer to where I live, to save driving time, and always regret not having just gone straight to Gordo's instead. I've never been disappointed with Gordo's, EVER! They are the best and have only the most competent staff on hand to serve you. Simply great! read more

Jim very nice helpful guy has everything you need for above ground pool for all brands

I recommend this place thank you very much Jim & Jesus for all the suggestion and help you gave us about our pool, the price is really reasonable than LESLIE'S POOL. you guys rock. definetely recommend you guys to out friends and Family read more

I've been a customer of this store for many years even though it is a out of the way for me. The staff really know their stuff!

I called to get a vinyl liner installed in my Doughboy pool as this so far is the only place I have found that deals with installing vinyl liners. When I spoke with the girl on the phone I was told they won't take me as a customer because I already had a liner purchased. I told her I was willing to wait until they had an opening and she told me no!!! Guess I'm back to square one and the pool business is booming in such a depressed economy in the Central Valley they can just decide not to do work. It's a shame, I guess I will have to find somewhere else to spend my hard earned remodel money... read more

The best place I've ever used to get hot tub parts great price lots of the device no one else had what I needed and did not give me advice this place gave me all the advice I needed recommend to other people read more

Very knowledgeable staff. Always have the answers and products at very reasonable prices. Especially like that. If I only need 1 part I don't have to buy a bag of three because that's the only way they come. read more

John, the owner was super helpful and attended to all my pool needs. Super recommend using them for anything you may need.

Terrible service. Scheduled an appt. with a 2 hour window. After 1 hour and 45 min. and not hearing from anyone, I called to ask on the status. I was told something happened and that the technician was not going to make the appt. that day. We rescheduled for the next morning at 10am. At 10:30 and not hearing from anyone, again I called and was told they were on the way, 30 min out which meant they hadn't left the office yet. I was told I'm sorry then hung up on. The technician, John finally arrived, I paid my service fee and was told that he would get back to me by end of day on pricing for a replacement part. It's been 5 days and no word yet. read more

John is the best! He explains the why's and how's of pool care and doesn't try to sell you unnecessary products like some other pool companies out there. He knows his stuff and carries a good selection of products in his store. I am a newbie "pool" owner (rehab tank for dog therapy) and I have found his store and service to be wonderful. The set up I needed wasn't one that could be purchased it had to be "custom" made due to the complicated installation. John was so helpful with the design, implementation, and now with the maintenance of this dog therapy pool. It would not have been possible without Gordo's Pool City! Highly recommend Gordo's as one of the best locally owned companies around! read more

John is awesome. Customer service is excellent. If you ever want to purchase a pool go to Gordos! Customer service and follow-up are 10 stars! read more

This company has stood a long test of time. I worked here for a number of years and am a current customer. I challenge you to find a swimming pool business that has such excellent service as Gordo's. There are always people who will complain, but many of these same people casually overlook what little help you may receive from the corporate, box stores selling pool products in the gardening aisle, compared to the service and education Gordo's provides at no extra charge. John's father held, and, now, John follows a customer-centered philosophy that makes people keep on coming back. This is a locally-owned business that will not kick your needs through a corporate jungle of red tape. I currently own a Regency outdoor fireplace from Gordo's. The price was right and the product was delivered to my home that's over one hundred miles away. I cannot speak for everyone, but as both an employee and a customer, I find Gordo's to be excellent. read more

This is a email I sent to the owner sums up how I feel about this company. All I can say you would be a fool to do business with this company. That was my first mistake thinking it was a reputable company. I'm writing this because of all the great reviews I had read about your customer service, I found this not to be true. So being a first time customer I ended up leaving totally appalled and will never shop in your store again. I will also make sure that everyone I work with or know won't either. I had called yesterday to make sure before I came down, that your company did warranty repair work on a pentair racer sweeper. I was told yes you did so brought in my racer for service. The woman that I dealt was was so rude would not listen. She tells me that i should order the part which if I knew the part then I would know how to fix it. I tried telling her pentair recommended you as a warranty service she stated pentair wont pay us that I would have to pay to have the unit fixed. She was argumentitive rude and just wouldn't listen she told me this is what I get for buying my unit from pentair online. That blew me away. Im 61 and have never in all my years felt the way I did walking out of your store. So just thought you should know, but most likely the woman who i dealt with will probably read this and delete before you the owner does read it. That how I feel about her.So I will also make sure that this letter is put into a review online to make sure that you the owner reads this. read more

Been dealing with this business for many years - good prices, great service - had them install a new pump many years ago (not a single problem) and more recently I got tired of messing with DE filter so had them install a sand filter (love it) - installs done right the first time and personalized service! read more

I just recently went into the store to obtain information about the cleaning services and hoping to buy new equipment for my above ground pool. Unfortunately I had bad experience with the lady that help me, she had attitude and didn't seem to care for my business. I went into to the store with the intention of getting my pool up and going. I knew for a fact that I was going to buy new and bigger pump, a automated cleaner and the pool services to maintain my pool. Easily I was going to spend one thousand dollars. To make the long story short, I left the store without purchasing anything thanks to her horrible customer service. Need to work on listening on what the customer wants and needs. read more

id give them 5 stars. theyre professional and helpful. they have good pricing on pumps. i just switched to sand filter and they gave me a very good deal and came out twice when i called them. john the owner is professional and very helpful. they went above and beyond to help me get my pool from green to blue after installing new pump. id recomment gordos over leslies. read more