Worst pedicure ever! Polish is streaky, they did not use foot file, barely used scrub bar, no hot towel and I still have dead/dry skin on my heels! I couldn't believe the lack of care or effort! I only came here because I needed a last minute polish change for a wedding and I knew this place was less expensive than my usual nail salon. Well you get what you pay for because my usual nail place which is called, nails by design, is far more superior when it comes to pedicures & drinks are included!!! Another thing I found out after I got the pedicure at, Got nails, is they charge you $5 to take your polish off!!! Isn't that just the cherry on top of a bad pedicure!!! I guess when your service is horrible and customers do not come back, you have to get every dime the one time they come in, makes sense! I feel like I was robbed and should get a full refund, complained to front desk about the horrible service and the owner said well basic pedicure is fast... fast does not mean poorly done. Wish I could give them negative stars! Just trash!! read more

Got Nails ! - Wonder why their seats are all empty!?!? - Nail Salons Near Me - Salem, Oregon

This place is great in aesthetic and they do a pretty good job with acrylic nails. Sometimes my nails are not filed straight, they come out a bit crooked and I think it is because most of their techs rush. . I'm wondering if they are timed or something because they seem to put time over quality. My biggest problem would actually be that I have not gotten my requested nail tech even a single time and I have been going every two weeks for a few months now. Very disappointed, but not the worst place I have been to. Seems they need a bit more organization and to put quality over time limit. read more

Horrible experience Went in 2 days ago for a gel pedicure and the lady started with grinding the gel polish off my toes...never had a nail tech grind old gel off my toe nails. Then when I asked what she was doing because it hurt she said "it's ok I make it smooth" which she did not. Instead she sanded so much nail of my toe when she decided to pour acetone on my toes it was burning. Then I canceled the new gel color told her I was done then she kept pouring oil on my leg but wasn't massaging. The whole experience was a disaster and my toe nails are ripping and tearing because she messed them up so bad. I won't be able to put polish on my toes for weeks and my toes are still burning. Then I complained to the front desk and they still charged me $38 for the painful pedicure it was horrible. read more

Got Nails ! - You can see my 2nd toe nail tore off and all the white marks are where my nails have been damaged - Nail Salons Near Me - Salem, Oregon

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Pretty disappointed in this place. I contacted them ahead of time via phone and asked about the cost of a design on gel nails. I was told to send them a picture of what I wanted via Instagram for an exact quote. I got a quote of $48 (after giving them a photo of exactly what I wanted). When my mom took my daughter for her appointment, it ended up being $18 more and it didn't look great, but my daughter was happy. I wasn't thrilled about this cost for a 12 year old's nails (I wouldn't have made the appointment had I known the final cost with tip would be $75). "But oh well," I thought, "she had fun and she's happy with her nails. This just won't be a regular thing." Except that five days later, ALL of the nails had peeled off. The last time my daughter got gel nails, it lasted for over a month. Every time I get gel, unless it is done incorrectly, it lasts at least two weeks. To me, that is the entire point of getting gel instead of regular nail polish! I was (begrudgingly) ok with the cost until they all came off. I contacted them again via Instagram, where whoever runs the account proceeded to argue with me about gel not lasting long and recommending acrylics if I want the nails to last more than 5 days. Um, what? If gel comes off that quickly, you're doing it wrong! We will not be returning. They only get two stars because apparently it's cute in the salon. read more

They are always running behind over priced. And the nail techs that I have had are very unskilled. Only come here if you want a solid color no designs because most of them can't do it not even ombré. I'm not paying 15 dollars for a messy looking design on my nails. I hated my nails after this was my second time coming in after years I wanted to give them the benefit of the doubt but they still disappointed. Charge less if they are learning how to do nails I'm not paying for them to practice. read more

I have worked very hard my whole life and raised for kids. I finally retired and my mani and pedi are my grandeur. This means time to relax and not feel rushed. While having my pedi, the tech decided to soak my finger nails in acetone so when I had my mani things would go quicker for her. I kindly did this for awhile however I wanted to drink my coffee and read my book while enjoying the message. She kept telling me to soak fingers. I told her I wanted to enjoy my pedi and read. It put me in a uncomfortable situation. When I spend over a 100 dollars in less then a hr I want to be able to relax. Im very Upset and dont normally complain. I can tell its all about monies. Get you in and out for the next Buck. Hopefully the owner understands and talks with the workers and change is made. Im sure Im not the only one who see's this and has experienced this. There are other nail salons I could go to that will read this and will be more accommodating. I'll give Got Nails another chance. Hopefully They will start providing better quality service to us customers otherwise Ill be spending my hard earned monies down the street. Pamela Cheselka read more

Very nice salon.. love the service. I brought my Grami here today for a full set and I had a fill.. very clean and professional. read more

Got Nails ! - Gorgeous - Nail Salons Near Me - Salem, Oregon

great service n friendly staff! showed her my vision and she made it happen! IN LOVE with this set! never disappoints! read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

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The inside of this salon is super cute but the quality of service isn't great. I've been here three times (each time I had scheduled an appointment online) and every time I had to wait at least 30 minutes before being seated. I have been happy with how my nails look when I leave the salon, but they don't hold up well at all. The most recent time I went in, I got dip powder with shellac on top and the shellac was starting to peel off before I even left the salon. I told the girl up front that it needed to be fixed and they fixed only one of my nails even though it was clear that the others were about to start peeling too. It's been just a little over a week now and the shellac is totally peeling off and the dip powder is breaking off. I expect my nails to last longer than a week when I'm paying over $60 for them. read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

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The salon itself is beautiful. However, my experiences have been not so great. I kept giving this place a shot because of the positive reviews. I never wanted to say anything about my experiences while I was there because of Annie's excuses. My last time in, I sat for at least 45 minutes past my appointment time (which apparently is normal here). I was there for an acrylic removal and full set. I did not end up getting the full set. Why? The technician who took off my acrylics PAINFULLY ripped half of a nail off. Her response wasn't apologetic at all. She laughed and said, "it's fine". It wasn't fine. I went in to get a full set and left with nothing because of their "professional's" mistake. read more

I haven't had a pedicure or manicure in over 20 years and decided to treat myself today. I went to Got Nails and was VERY DISAPPOINTED. When I first arrived the receptionist asked me which polish I wanted (regular or gel). I told her regular and she instructed me where to go to pick out the regular polish. The man who did my pedicure and manicure spoke no English, but instead just pushed my feet and hands around where he wanted me to move them. The bill was $103 when I checked out. I questioned the bill because I asked for a "regular polish" pedicure and manicure which should have been $76! The Manager on duty came to the front and told me that "There was a miscommunication somewhere between the front desk and the manicurist and he had given me a gel polish. If I didn't want to pay for that I could have them remove the gel polish and put on regular polish and then pay the $28 instead of the $48". Does this make sense to anyone?? Does it make sense that I would have to spend additional time there for them to remove the gel polish and put on the polish I requested because of their lack of communication?? I kept telling her that made no sense and they should just only bill me for the $28 since that is what I requested. Plus, there was no way I could even ask the manicurist about what he was doing. He spoke no English and just pushed my hands around in and out of the water and to get under the light. I hope the owner reads this review because I am NOT HAPPY and the Manager failed in trying to make a customer happy by insisting I pay for something I did not request and that was a lack of communication by them, not me! read more

For $103... i would look elsewhere. In and out in under an hour for a spa pedi (supposed to include a massage and received more of a few punches in the foot) and dip nail mani... air bubbles left in polish on toes with uneven top coat. Uneven and thick dip nails. Disappointed in the service received and will be going elsewhere. read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

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I've been looking for a good nail salon for while, and I finally found it! The salon is clean, the staff is always friendly, if I make an appointment, I'm seated right away and not waiting 20-30 mins. Even for walk ins, I've been seated very quickly! So many colors to choose from as well I get a fill with gel and my nails have always turned out great! They're durable and last 3 weeks without chipping. I've been very happy with Got Nails! read more

This place is amazing! My 1st experience was yesterday me and my maid of honor went to get our nails and toes done because I am getting married on Tuesday. I live in Albany and this was worth the drive!!! I will be coming back. NO ZOMBIE 's at this place ..they were fast and attentive ..thank you for doing such a great job read more

Best nail salon I have EVER been to, every time I show them a picture of the nails I want they always get it spot on!! Their customer service is absolutely fantastic, they are all so nice!! You really pay for the quality here, my nails last until I need to get them filled again, while at other salons they fall off before my fill. 100% would definitely recommend this salon, found my #1 salon to go to! read more

Got Nails ! - What I wanted and what I got!! Spot on - Nail Salons Near Me - Salem, Oregon

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I loved coming here for years. Their service changed and not for the best. My first bad experience occurred when I went to get my nails done for my wedding. I was place with one of their new hires. I believe her name is Christy. She couldn't do my dip nails. Another worker had to show her down. She continued to mess up. I have got these nails done before I showed her the picture and the number. They were sparkle nails, by the time she got done filling them down so much there was so sparkle left. My nail was bumpy too. She also cut my finger and I had to take some time to stop the bleeding. The cut wasn't on my critical either, it was on my skin. Additionally, she was not professional. She was cussing a lot and not responding professionally when things went wrong. Next thing that occurred was the pedicure I got. The end result was poor. I got gel on my toes and it hardly last two weeks. I got a bright color so it was obvious when it started falling off. The other major issue is. I got a toe infection not even a few days later. It's been 8 months and I'm still fighting it! My toe swelling and the nail stopped growing. On top of this, my mom had the same issue. We went in together and her toe got an infection as well. Her's was worse. She had to go to the urgent care to get it removed. Overall, I used to love coming here. Their environment also changed where I feel rushed and not welcomed in a friendly way. read more

I booked a pedicure August 10th. While the nail tech was pleasant, her skills were lacking. While the application of lotion and products was satisfactory, my toenails were not filed symmetrically/even, the toenail polish was not applied over the entire nail(s), and I had polish on the skin of five toes. It would be beneficial for this lady to receive the proper education and management oversight of her skills commiserate with the prices charged for services. read more

Got Nails ! - Uneven filing and polish application, polish on skin of toes - Nail Salons Near Me - Salem, Oregon

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if I could put a zero for a review I would. Don't think I wont notice a mess up, I will. If you say you'll fix it, then do. if you want to talk badly abt your customer at least do it in another room. And if your not good at nails, don't do them. read more

If I could give this place a zero star I would. I have given this salon so many chances but every time I book an appointment they are always running very late or do such a terrible job. After going there multiple times I learned that one of the better nail techs is Katie so I started booking exclusively with her. However, every time I book with Katie, my appointment wait time is very long (30 minutes plus). Save your money and go somewhere else. I'm not even sure why they have a booking system because they don't use it. Today I was supposed to get my nails done, but I waited an hour and a half and the lady was nowhere close to being done. I left, came back at the end of the day as they reported they were going to fit me in and I sat for another 30 minutes and left. It takes a lot for me to leave a negative review, but I I decided to leave the review as I'm not coming back because it's evident that they don't need my business. read more

They do a great job! I love their new location it is beautiful and welcoming. Nicely done Got Nails!

It's a no for me. I wanted to try dip nails and they have nice pictures on instagram. But maybe the girl I got was just not good. She didn't even ask what shape I wanted, if I wanted them shorter or anything. And then she just immediately started with the dip nail process and I had to ask her if she was going to file my nails or anything? And she said she does it at the end so that was weird. No cuticle removal or anything. And well as you can see they came out ugly. She never had me wash my hands, never removed polish she left of my skin. And when she filed at the end my finger nails were different shapes. My thumbs are not the same shape. My hand look DIRTY. So for $48 I do not recommend. I'm sitting in my car right now filing them to look more decent read more

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The lady who did my pedicure did a good job. But my full set was horrible quality, I don't know if I got a beginner. Also, it felt like a hostile work environment. They were really drilling on a worker who made a mistake. The micromanager her business everyone's business. It was like a teenager bully. Unacceptable. Not worth the long drive and money spent. First and last time for me. read more

Been coming since they opened. They truly are the best! The gel pedicures are amazing and so are the manicures... read more

Got Nails ! - Gel polish - Nail Salons Near Me - Salem, Oregon

I had really liked this place at the old location. The new location is cute but the service was not good. Unfortunately, I just had an appointment for this evening at 5:45 and I've never felt bad after pampering myself until tonight. They had me waiting for over 25 minutes after my appointment time, while taking back others with later appointments. The woman who did my nails rushed through the whole process and really didn't seem to care. I normally don't have anything bad to say but had to have a number of things fixed because she was just rushing through the service. She tried to let me leave with rough nails. It took her less time to do my nails than I was made to wait. It's ridiculous and so not worth an over 60 fill w/simple design on only two nails on each hand. The nails are crooked and the woman tried to tell me what she had done was like the photo yet I had to show again to once again express what I was saying. The service was bad and I'll definitely not be returning for that experience. I felt like saying forget it half way through. I definitely won't be recommending this salon any longer. read more

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I took myself, granddaughter and her friend for manicures - we had an appointment and ended up waiting 20 minutes past the appointment time to get our nails done. This was the first issue. Second was I looked over at my granddaughter (11 years old) and the nail tech was proceeding to give her a Gel manicure - I did not ask for that at all. When I said no to the Gel mani, the tech asked me, "WHY NOT?" My reply was, "because I said so". That got all the techs laughing at me - which was embarrassing. All of these technicians should never assume that the customer they are servicing doesn't understand their language because some of us do! Needless to say we all had rush rush mani's in and out in 15 minutes for the 3 of us - none of us got any cuticle work done. None of us got to soak our nails before the mani. The technician also used the same emory board between the 3 of us. I think this is a health code violation? When I went to pay I was charged $38 for each of us. When I asked about the kids manicure I was told that was for age 7 and younger. The girls are 11 - most other places have kids rates until the age of 12 not 7!. This has not been my first experience with this place and every time I go I tell myself that I'll never go back. But I thought with the move to bigger quarters that the service would be better. It's not - it's horrible. And I would never recommend it to anyone. In response to Annie's reply - here is what I texted to her: First off - Your technician asked me "WHY NOT?" and I said "Because I said so!" If it was too loud you have my apologies. I should have been asked first as to what type of manicure I wanted for the children. I did not refuse to buy a nail kit - one or 3 - I was never asked if I wanted to purchase them. The technician came over and got the one that was used on me to use on one of the girls. No one ever asked me anything. Secondly I did not bring in a nail kit. I would have bought all three had I been asked but no one asked me about them - this should have been asked by your front desk staff. Your staff need to be better at communicating with customers. . I will never do business with your company ever again. When you were at the other location I was treated rudely and for no reason as was my granddaughter. But I thought I would treat the girls to mani's and give your company another try. Even the girls noticed the rudeness from the staff and mentioned it to me when we left - so it was not my imagination. You and your staff need to know that other cultures can understand other languages. 15 minutes for 3 manicures! That is absurd. RUSH RUSH RUSH - MAKE MONEY - that's your motto. read more

I made a last minute decision to try dip powder nails and this location was able to get me in a few hours later. Their hours seem very flexible and they have a lot of talented nail techs too. Staff here are super friendly and adamant about getting you started in time. Generally when I go to other nail salons with an appointment, I have to sit there for at least another 10-15 minutes because they're still with their last client. I had a wonderful time here and I recommend visiting this place. I paid $35 for my dip powder nail service & had a great time + product result. read more

Got Nails ! - Pink Dip Powder Nails, I think # is 132 - Nail Salons Near Me - Salem, Oregon

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Cons: Not going lie, I was a bit disappointed. For the price I paid I feel the foot scrub was rushed. The bottom of my feet weren't silky smooth like they should have been due to the fact she spent about 15 seconds in each foot. The massage was far from the best. Everything just felt rushed. Not worth the $46 or $48 at all. Pros: Nice people. Clean shop. Toes look nice. read more

My first time here. Called in and got scheduled the same day My nails were done by the most sweetest and wonderful Jenna A beautiful salon, the atmosphere is so friendly and welcoming. Definitely recommend! I got ombré nails ;) read more

Got Nails ! - Nail Salons Near Me - Salem, Oregon

I'm still trying to decide. We have a favorite person and we made a reservation but after waiting 45 minutes we had to leave. When we have had our nails done here ( not gel) they last a long time!!!!!! We will go back definitely but not on a Sunday and I will call to book not do it online. read more

I made appointments for mani/pedi on Saturday night @ 11 pm for following day. I had no problem getting booked, and my technician (Lorn or Loen), was exceptional. I have very sensitive nails and she was very gentle and both my mani and pedi were pain-free. I'm very happy with beautiful nails and I will be back. read more

It wasn't that the prices that's was so bad it was the services. For the prices I would expect to have a nice relaxing pedicure. Not rush,rush, rush. As far as the job on the full set, I've had a new nail technician do a much better job. I realize time is money, however with services like this you won't be around for long. read more

We went in as a group of 4 and had a pleasant experience but did not leave happy with the results. I got the Got nails signature pedicure which included a gel soak, exfoliation, paraffin wax and regular nail coating to the nails, which cost $78. Then for the fingers we did the dip + tips manicure and added a design which cost $58 + $6 for adding the design. I asked for Square nails with the edges to be rounded. I also asked for the nails to be a bit shorter than what the male technician had originally cut them to be and he very shortly said "No." with no explanation or further comment. I provided a specific picture for what I was looking for- which was of nails with daisies, and I do realize sometimes nail art can be unrealistic, but I did not feel like this was one of those times. The nails are thick and not very evenly laid. I'll attach the picture of what I asked for as well as pictures of the nails I received. As for the pedicure, I had no issues until the following day when my dog stepped on my toe removing what I assume to be the clear top layer? I then touched the nail to find the wet undercoat coming off onto my finger. I have a small toddler which makes it difficult to go back in for fixing. I shouldn't have left this unhappy with the outcome of the service but I had my toddler to tend to. The other girls I came with had separate technicians which did a great a job and commented they had no issues with their nails. For spending almost $150 dollars for myself in the salon I'm SO disappointed with the outcome. I will not be returning here and recommend other salon locations for people's services Services were provided on 2/26/2023 I've also never left a review for ANY place (even the bad) I've been to... this felt necessary read more

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They lost my appointment and had me come back 30 minutes later. No lower leg massage. Shoddy polish job. Didn't tell me when I was done. Didn't assist getting shoes back on to avoid messing up the nails. Didn't put my kit back together either. No apologies. I paid full price and tipped because we are in this situation together... but I won't go back. read more

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Overpriced, no wonder they don't post their prices online anywhere. There were four of us with appointments and still had to wait half an hour to be served. Very unorganized, others after us who also had appointments were also waiting to be served. Their work is OK, but definitely not worth what we paid. It would be nice if they had a combo pack for mani/pedi but they don't, everything is à la carte. My nails could've been done better, they look like I already need a fill. read more

So clean, super friendly, shellac lasts forever!! A vit more expensive, but I'm a firm believer if you get what you pay for! My daughter and I have been here several times and her nails (full set) always look fabulous. read more

This place is super clean and professional，People are so nice,and take care of people. I came here for pedicure with my grandma, the girl did her pedicure was so sweet, help her to sit in a chair, always checks her feelings during the whole pedicure. We just do the Basic pedicure cause it's our first time, but I saw they have the weekend special Pedicure, definitely we will try that one for next time. read more

Went here with my family for my daughters birthday celebration, I just had to do a shout out to Katie! She did such a great job of making my toddler feel comfortable, she chatted with her the whole time, even helped her with snacks. They even played her a happy birthday song, It was so precious. Prices were good, they did a great job cleaning and keeping with covid regulations, I felt really safe here. read more

Got Nails ! - Group of 5 for mani pedis. :) - Nail Salons Near Me - Salem, Oregon

This was my first gel manicure & I was pretty excited. I chose a color, asked for a Daisy design & even had my phone out with an inspo picture for reference. It took 2 people to get the daisy design down & honestly I felt rushed & unhappy with the result. I was charged $18 for the daisy design & paid about $65 for my manicure... I'm not the sure the exact amount because they didn't give me a receipt. Its a nice looking salon but I didn't have the best experience & I don't think I will ever go back. read more

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Shauntay gave me a great pedicure and coached me on some nail care too. She did a clean and tidy job with a friendly attitude. I hope to be back! read more

This is a an amazing place very bright clean and beautiful! The young girls are very delightful and helpful in helping you pick out the colors you want before and showing you where to sit to get your nails or toes done . A very friendly atmosphere my nails and toes are absolutely beautiful when I leave. read more